The service - immediate, responsive and very helpful Set up options - I had help moving my initial clients from other software programs and Rise made the process really easy The day to day usefulness - I find Rise so much simpler to use than any other cloud-based options I have tried. If I need to make changes, I feel confident knowing I can do most of them myself and if not the support will be there for me Big Win - Rise is located on the West Coast which gives me and my clients with weekend cutoffs almost another whole day to get our info entered into the system

The only con I can think of is that there is no direct syncing to my Xero accounting software. I am hoping this is coming soon though!

Overall, I really like Rise and the issues I pointed out are not enough to make me think of switching to another platform.

Ease of setup and use. Very quick to learn and the support is amazing

*It can be time consuming to create a report to get the exact information you're looking for.*Not all screens have the same functionality - search an employee: sometimes you can tab after typing the name, sometimes you have to hit enter*When you're entering time in the grid, the headers aren't locked in place, so you have to scroll up to see what column you're in when*Workers Compensation isn't configured to correctly calculate premiums for remote workers in other provinces - this results in manual calculations and lots of extra time. There needs to be a field that overrides the province of employment since the province of residence is what determines the WC rates.

I just answered this question in the survey!

The adhoc payroll process is a breeze, and very user friendly. ROE's are very quick, we've had a few issues with the addresses that were populated into the ROE's, so check closely before finalizing them. Chat feature is wonderful, and the support staff behind the scenes are always willing to help with issues. Being able to resolve an issue via a chat is wonderful. The chat hours being extended beyond 8 - 5 would be great. Quite often payroll works after hours (especially on Friday), so running into a problem after hours does cause issues. I recently had a situation where I called and got the answering service, and was told I had to call back on Monday. The answering service did pass my message to someone, and I did in the end get a call. It would have been better if the answering service had told me that they would pass my message on to someone, with the hopes that they'd return my call before Monday.

We've made several recommendations to Rise regarding things that could make the system a bit more user friendly. The response we've received is that any change would effect every client. Most of the changes we've suggested would probably be 'pain points' for any client using the system. This was a bit disappointing, as GroupHEALTH is a very client focused business, and I felt that Rise was as well. We do anything we can to have a better client experience.

Users have really enjoyed using all the features, but still learning how to do things.

Time Off Management makes the process effective and efficient.

Performance Management still has a few gaps but they are more preferences than software problems.

I like that there are many features that are important and the user experience is great for the employees. The chat feature is great and I've always had a positive interaction with those I'm connecting with there. Those that are part of the help-desk team in the chat feature are wonderful. The Goals section of the software is really great.

There could be some improvements made with the software specifically with the time off approval flows of having tiered approvals and some more flexibility with the performance review section and check-ins. The implementation lacked effective communication and there were times where we felt abandoned. We also implemented Rise Health as our broker and I'm disappointed to say that this was a terrible experience. After speaking with the [sensitive content hidden] of Rise, it appears that many of the procedures that are supposed to be followed were not and we're still having issues with the implementation at two months post launch. Until Rise and GSC can work more seamlessly together, I would not recommend implementing Rise Health.

Overall, Rise is good. I am very impressed with the customer service. The team sounds professional. They respond to my questions quickly. No matter what questions I have, they fix it right away.

I like that I can export the input sheet to excel, I can work on the excel sheet for any adjustments. I can import the excel to the system after I finish all adjustments. It saves a lot of time to process the payroll when I have 200+ payslips to process.

There are two things I have to say to get improve. 1) It takes a longer time to download reports. (time-consuming) 2) It is hard to customize the report. For example, I am looking for a report that shows all employees' (Including the termination ) salary changes in a specific period.

We've been using Rise for over 7 years and it's improved greatly over that time, they are constantly evolving but their customer service has always been great and consistent, which is important to us.

East of use, cost and Great customer service

When we have complicated questions/issues, it sometimes takes longer to resolve and can be frustrating.

It has been fantastic, overall. We have had high adoption rate with our staff who seem to like using this system. It has reduced our over all workload while also providing improved services to our employees.

I most appreciate the all in one solution. It is great to have one to go place for all our staff management needs.

It is still a new company and from time to time things don't work exactly perfect. Some of the reporting options could be improved. But overall I can find the info I need. Looking forward to more integration with our accounting system.

It is a Canadian company. It served the general purpose of payroll for our start-up. It had some great merits but in the latest update, the positives were really taken away.

2 months ago, I signed up for their Rise Lite platform which was promised to be free for life up until 20 employees. Since then, I've signed an agreement that clearly says it is free for life. Last month I received a newsletter from them informing me that they are no longer offering free for life and that I will need to pay $30/mo + $6/mo/employee. It really felt like deceptive sales tactics to acquire users, get them to invest time and energy into learning how to use their product and flip the switch and make them pay. Furthermore, their website's pricing page has absolutely no mention about a base $30/mo. Their cheapest plan is listed at $6/mo/employee (no disclaimer, no information about $30). I'm not sure if this $30 is exclusive to previous customers or to new customers as well. I sent them an email but they are currently dodging the question. Everything feels so shady here. Other than the above, their product has quite a few bugs. It is not intuitive to use and you constantly need to reach out to their support or read their support page to figure out how to use their platform.

The payroll is easy to use. Good customer service. Like the reminders I am getting, so never forget to process. Also, I can process it long enough before due date and it does not get posted until due date, so any changes can be made during that period.

I did not experience any Cons. The product we use works well for our company.

It is clear that the company is not focusing on customer feedback in any capacity. I have escalated our very long list of concerns after 2 years and many of them seem to be complete news to development leadership. I really really wanted this to work out, and I think the company is trying, but I am not sure there is light at the end of this tunnel. There are better solutions out there for comparable cost - don't waste your time with Rise if you are looking for an HRIS. I would only recommend the payroll product.

Payroll solution works well (intermittent EHT remittance issues aside). For an Ontario-based company with under 200 salaried employees, RiseHR payroll solution does the job well. Time Off user interface and employee end-user experience has been positive - employees like the tool and find it user-friendly.

We did not end up with a solution that was sold to us 2 years ago. The company focus switched entirely, several times and no new features or modules have been rolled out in two long years (no Performance, no ATS, no employee Onboarding, no Pulse Surveys). Not one piece of feedback has been incorporated, some very small, obvious and painful (like being able to report time off balances for current employees only or at least have a column of status by which to sort). Their website is still advertising benefits integration and pulse surveys, none of which are actually active modules currently available. The entire HRIS right now consists of Time Off and Employee directory (not even employee self-service right now). This is blatant misrepresentation.

Customer support is far and away the best part of this software. If anything goes wrong they will fix it.

The main interface hasn't changed a lot since Paysavvy and is showing its age. When I sign in, automatically create the next payroll if it's due soon, rather than making me click "Create Next Payroll". When I add a new rule or click Save, don't force a refresh of the whole page, but persist as is. When I click Submit, skip the need to "View Results" and go straight to a summary report that has all of the information broken out. I always need the invoice data. Detecting statistical exceptions would be great. For example, I once accidentally entered all of employee's time for a pay period as both regular time and overtime. It would be nice for Rise to point out when an employee's hours are significantly different from their median. Web Service API access to the invoice data in particular is something I've wanted for a while. I have a script that scrapes this data and inserts into my accounting system, because it takes a long time to do by hand.

It moved our manual processes to automated for absence tracking, employee file management and access which made we could focus internally on more strategic objectives and allowed us to provide improved customer service to our staff.

Ease of interface for employees including employee photos. Ability to track all types of absence. Able to upload employee documents to their employee file which they can access online 24/7 access.

Some initial issues with Quebec set up in relation to payroll and benefits which involved our finance staff having to do a lot of work manually which was not anticipated. This has now been resolved.

Payroll and time-off integration has been quite helpful.

- Payroll and time-off are integrated; - Affordable for small orgs; - Reports on birthdays and anniversaries are quite useful.

- Error in calculating carry-over days both years that I've managed the platform which resulted in manual recalculations and adjustments; - When running reports, employees who are no longer at the org are included; - Period of time (less frequent now) where the platform constantly ran error messages that prevented some team members from logging in and being able to use the platform; - Would be great if the time-off calendar integrated with Google Calendar.

The features are user friendly and adaptable to our business. The customer service is also impeccable, any question or issue we may encounter is addressed immediately and an effective solution is found.

Nothing comes to mind about what we like the least, so far since we implemented the software it has exceeded expectations.

The product is value for money. Less paper work. The software is easy to access from anywhere. Very simple to use. Love the ease of understanding the reports.

The customer service could be better. Speed of reply or resolving issues could be faster. Could offer additional training to maximize usage.