All Rise Reviews
1-25 of 128 Reviews
Sort by
Michael
Hospital & Health Care, 51 - 200 employees
Used less than 6 months
OVERALL RATING:
5
Reviewed May 2022
Launchpad for something else
Kelly
Verified reviewer
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
The product and service are top notch. An integral tool in my cloud-based bookkeeping business
The service - immediate, responsive and very helpful Set up options - I had help moving my initial clients from other software programs and Rise made the process really easy The day to day usefulness - I find Rise so much simpler to use than any other cloud-based options I have tried. If I need to make changes, I feel confident knowing I can do most of them myself and if not the support will be there for me Big Win - Rise is located on the West Coast which gives me and my clients with weekend cutoffs almost another whole day to get our info entered into the system
CONSThe only con I can think of is that there is no direct syncing to my Xero accounting software. I am hoping this is coming soon though!
Vendor Response
Thank you for your feedback, Kelly! We are glad to hear that you have had a great experience with Rise. We are currently working on an integration with Xero accounting software and hope to release it this summer. Stay tuned for more updates! All the very best, The Rise People Team info@risepeople.com 1-888-393-3483
Replied April 2018
Laura
Information Technology and Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2023
Rise Payroll
Overall, I really like Rise and the issues I pointed out are not enough to make me think of switching to another platform.
PROSEase of setup and use. Very quick to learn and the support is amazing
CONS*It can be time consuming to create a report to get the exact information you're looking for.*Not all screens have the same functionality - search an employee: sometimes you can tab after typing the name, sometimes you have to hit enter*When you're entering time in the grid, the headers aren't locked in place, so you have to scroll up to see what column you're in when*Workers Compensation isn't configured to correctly calculate premiums for remote workers in other provinces - this results in manual calculations and lots of extra time. There needs to be a field that overrides the province of employment since the province of residence is what determines the WC rates.
Reasons for switching to Rise
We wanted to remove the in-house processing of remittances.
Michael
Computer Software, 51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
1
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed February 2022
Stay Away
Very poor and deeply disappointing. Companies like this give the software industry a bad name.
PROSThe promises that were made up from but never materialized.
CONSPossibly the worst experience I have ever had with a software vendor. Misrepresented and oversold up front. Exceptionally poor support.
Reason for choosing Rise
We were told there was integration with Netsuite this was actually listed on their website but did not exist. They removed the website reference later. Fortunately we know how to use the Wayback machine. There was no explanation when presented with this information. One of the reasons we chose Rise was that we were told a ATS module would be released shortly - did not arrive in the entire time we used the product.
Reasons for switching to Rise
It seems like Rise provided more functionality.
Vendor Response
Hi Michael, thank you for taking the time to share your feedback. We value your insights in regards to our sales process and our customer service. Please know we have been working hard to help correct and improve our support over the past few months and our entire company is focused on righting the ship to deliver the customer support you deserve and expect. We would love the opportunity to try to make this right, please reach out to me at marketing@risepeople.com so I can follow up directly.
Replied February 2022
Samantha
Law Practice, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed February 2023
First Impressions
I like that there are many features that are important and the user experience is great for the employees. The chat feature is great and I've always had a positive interaction with those I'm connecting with there. Those that are part of the help-desk team in the chat feature are wonderful. The Goals section of the software is really great.
CONSThere could be some improvements made with the software specifically with the time off approval flows of having tiered approvals and some more flexibility with the performance review section and check-ins. The implementation lacked effective communication and there were times where we felt abandoned. We also implemented Rise Health as our broker and I'm disappointed to say that this was a terrible experience. After speaking with the [sensitive content hidden] of Rise, it appears that many of the procedures that are supposed to be followed were not and we're still having issues with the implementation at two months post launch. Until Rise and GSC can work more seamlessly together, I would not recommend implementing Rise Health.
Reasons for switching to Rise
We were looking for a new benefits plan for our company and Rise Health seemed like a great option. With the free Rise Optimum Plan it saved us a lot of money. Additionally, the features that Rise offers within the performance section were superior to what we had with Humi.
Francine
Food & Beverages, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Canadian company, great product, great price and great service
We've been using Rise for over 7 years and it's improved greatly over that time, they are constantly evolving but their customer service has always been great and consistent, which is important to us.
PROSEast of use, cost and Great customer service
CONSWhen we have complicated questions/issues, it sometimes takes longer to resolve and can be frustrating.
Reason for choosing Rise
Cost, Canadian company and the promise of great customer service.
Reasons for switching to Rise
Ceridian was very expensing and not very user friendly and lacking in customer service.
Lesli
Education Management, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2023
1 year of Using Rise for HR Management, Payroll, and Benefits
It has been fantastic, overall. We have had high adoption rate with our staff who seem to like using this system. It has reduced our over all workload while also providing improved services to our employees.
PROSI most appreciate the all in one solution. It is great to have one to go place for all our staff management needs.
CONSIt is still a new company and from time to time things don't work exactly perfect. Some of the reporting options could be improved. But overall I can find the info I need. Looking forward to more integration with our accounting system.
Reason for choosing Rise
Because the scheduling and time tracking was integrated into the system.
Lisa
Recreational Facilities and Services, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
LHynes
Very easy to work with, highly recommend to other companies
PROSVery user friendly, support is very helpful
CONSCouldn't change multiple user wages at one time had to do them individually.
Reasons for switching to Rise
Use Rise at another company and really did not like Cerdian when I starting working here so got the owner to switch over.
Anonymous
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2018
Everything needed for payroll, stellar customer support
Customer support is far and away the best part of this software. If anything goes wrong they will fix it.
CONSThe main interface hasn't changed a lot since Paysavvy and is showing its age. When I sign in, automatically create the next payroll if it's due soon, rather than making me click "Create Next Payroll". When I add a new rule or click Save, don't force a refresh of the whole page, but persist as is. When I click Submit, skip the need to "View Results" and go straight to a summary report that has all of the information broken out. I always need the invoice data. Detecting statistical exceptions would be great. For example, I once accidentally entered all of employee's time for a pay period as both regular time and overtime. It would be nice for Rise to point out when an employee's hours are significantly different from their median. Web Service API access to the invoice data in particular is something I've wanted for a while. I have a script that scrapes this data and inserts into my accounting system, because it takes a long time to do by hand.
Vendor Response
Thank you for your feedback - these are great suggestions. Your feedback is being reviewed by our product team for consideration. If you would like information about our API or would like to discuss access to data, please feel free to reach out to us using the contact details below anytime and we would be happy to help. All the very best, The Rise People Team info@risepeople.com 1-888-393-3483
Replied April 2018
Sue
Religious Institutions, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed March 2023
Rise is worth your consideration
Our experience with Rise hase been positive overall. Getting support via email or chat is sometimes frustrating but issues/difficulties are always addressed in a timely manner and followed up.
PROSWe use direct deposit payroll and have Rise pay our deduction payments to CRA.It is fairly straightforward to set up pension and benefit aspects of payroll.
CONSIt would be worth your while to find someone with payroll experience when fiest setting up your payroll. Customer Support is helpful but you will need to understand some payroll specific language.
Reason for choosing Rise
We qualified for the free version of Rise so decided to give it a try.
Reasons for switching to Rise
Cost, ease of use.
Anonymous
Used monthly for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2018
Rise has solved the problem we set out to solve, with good support and a few rough edges
Rise allowed us to formalize and simplify our payroll system, which has been extremely valuable. Having gone to the trouble of getting set up on Rise, the ongoing work to keep our payroll system running is now quite minimal, which means payroll gets done, taxes get remitted, and we can get back to work quickly.
PROS- Rise has spent a lot of time on onboarding and support, and their support has also typically been quite responsive. - While Rise is a fairly complex system, once we got up to speed, our payroll workflow every month is pretty quick and painless. (I would expect this is the case for most users who have extremely simple payroll requirements) - Rise is free for smaller companies, which is a price that you really can't beat.
CONS- From time to time it's felt like we were interacting with someone who didn't have a great handle on the nuances of what we were trying to accomplish (particularly when we had questions at tax time), which has resulted in some hiccups around our payroll tax filing. Our support experience has often been quite good, but it's been uneven, depending on who we ended up talking to.
Vendor Response
Thank you for your review. We're glad that you've been having a great experience with Rise after going through our onboarding process and working together with our support team, and that our services have helped to formalize and simplify your payroll system. We appreciate your feedback on your experience with our customer service team. Rise's support representatives have been enrolled in ongoing training courses to act upon our commitment to improvement, learning, and providing the best support for our clients that's possible. Thank you again for this feedback and we look forward to continuing to work with you. All the very best, The Rise People Team info@risepeople.com 1-888-393-3483
Replied April 2018
Darya
Marketing and Advertising, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
2
EASE OF USE
4
VALUE FOR MONEY
1
CUSTOMER SUPPORT
2
FUNCTIONALITY
1
Reviewed May 2019
Payroll solution is good. HRIS is not.
It is clear that the company is not focusing on customer feedback in any capacity. I have escalated our very long list of concerns after 2 years and many of them seem to be complete news to development leadership. I really really wanted this to work out, and I think the company is trying, but I am not sure there is light at the end of this tunnel. There are better solutions out there for comparable cost - don't waste your time with Rise if you are looking for an HRIS. I would only recommend the payroll product.
PROSPayroll solution works well (intermittent EHT remittance issues aside). For an Ontario-based company with under 200 salaried employees, RiseHR payroll solution does the job well. Time Off user interface and employee end-user experience has been positive - employees like the tool and find it user-friendly.
CONSWe did not end up with a solution that was sold to us 2 years ago. The company focus switched entirely, several times and no new features or modules have been rolled out in two long years (no Performance, no ATS, no employee Onboarding, no Pulse Surveys). Not one piece of feedback has been incorporated, some very small, obvious and painful (like being able to report time off balances for current employees only or at least have a column of status by which to sort). Their website is still advertising benefits integration and pulse surveys, none of which are actually active modules currently available. The entire HRIS right now consists of Time Off and Employee directory (not even employee self-service right now). This is blatant misrepresentation.
Leah
Accounting, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Rise is Great!
Rise is so easy to use and has a great user interface. It is so simple to navigate through to system to find what I need. I love the payroll input sheet, it makes it so easy to make changes to payroll, and I can easily view changes to an employees pay without having to submit the entire run. Such a time saver! The Customer Support Team is also amazing, it is always easy to get ahold of them when needed.
CONSSometimes I will notice small glitches in the system, for example a date being in French when I have selected English for the system. Whenever I see something like this, the Customer Support Team is always able to investigate and resolve it quickly.
Reasons for switching to Rise
I have been using Rise for quite a few years (since 2015!) and have now used it for payroll for multiple different industries. It has always been the most simple system to use, so when I have the chance, I switch to Rise.
Gabriel
Non-Profit Organization Management, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2017
Really easy to use payroll system with extremely flexible reporting
Reports that work for our workflows and needs. Time for payroll, cost and ease of use has been substantially reduced.
PROSThe user interface is really easy to read and interact with. The ability to create custom fields and create extremely customized reports that can easily be exported to excel is any accountant's dream. Customer service is good, with a chat feature on any page. Relatively affordable
CONSReporting engine is a little slow with slow load times. They are working on a direct integration with NetSuite for years now, still waiting for this feature.
Vendor Response
Hi Gabriel, Thank you so much for the wonderful review! We're so happy to hear you love Rise and that you find it easy to use. It's great to hear your feedback about NetSuite and the reporting engine's load time. We will be sure to raise your concerns with our development team. The fact that you said, "The ability to create custom fields and create extremely customized reports that can easily be exported to excel is any accountant's dream" is our dream come true, so thanks so much for that! We can't wait to continue rolling out new and improved features for you and our other clients. If you have any questions at all, please feel free to get in touch with our Client Services Team at support@risepeople.com. All the very best, The Rise People Team
Replied October 2017
Enrico
Used weekly for more than 2 years
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed April 2018
System is easy to use but there is a lot of manual inputting.
Using Rises software for smaller business is very cost effective. Once the system is set up properly it is very easy to use and have reports made. As long as you are accurate the automated system completes everything you need.
CONSIf things aren't set up properly it is a pain to work with. There a few times where you cannot access the system but after an hour, the system is back. If you have a larger company it isn't time effective to use as there are many inputs that you must do manually.
Vendor Response
Thank you for your feedback, Enrico. We appreciate hearing your thoughts and are glad that you are now finding the system easy to use. Rise provides the ability to import inputs, outline formulas to help calculate outputs, and enter default values per employee, department, or company. Our client service team would love to help you automate this, so please feel free to get in touch using the contact details below. Also, please let us know if you ever experience downtime so we can investigate immediately. Thanks! All the very best, The Rise People Team info@risepeople.com 1-888-393-3483
Replied April 2018
Pauline
Retail, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed April 2018
I love the emailing of pay statements and T Slips!
Easy of use, can be done anywhere and the email of the pay statements. The payroll is great for any size company, big or small.
PROSThe software is accessible from any device you use, it's easy to use and I love the emailing of pay statements and t slips. I also like the ease of the payroll input screen, adding or changing employees, etc.
CONSI don't really have any cons other than the reports as they can be difficult to create. I also find it frustrating at times if Rise does not communicate software changes that affect the user but that isn't often.
Vendor Response
Thank you for your review, Pauline. We're delighted to hear that you've found our software to be easy and accessible to use. We appreciate your feedback on how we can improve with our reporting feature and with our communication of software updates. Should you have other recommendations for us, please feel free to connect with our client service team through the contact information provided below. All the very best, The Rise People Team info@risepeople.com 1-888-393-3483
Replied April 2018
Cyrus
Retail, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2018
Much easier to use after initial set up and first year. Easier than Ceridian or ADP
Save time
PROSConvenient to have all records for multiple companies using one login. Tons of options in payroll instructions.
CONSMass changes to benefits/benefit deductions (done annually) can be a bit cumbersome when you need to change multiple items for a large number of staff. Further automate stat pay calculation!!!
Vendor Response
Thank you for your feedback, Cyrus. We are glad to hear that our software is convenient and provides a lot of options for payroll instructions. Our client service team would be pleased to show you how you can import mass changes to benefits and deductions to help save you time. Also, the system includes functionality that automatically calculates the stat pay amount for which each employee would be eligible. Can you help us understand how we can further improve or automate this? We welcome any feedback or suggestions you may have....please get in touch with us using the contact details below anytime. All the very best, The Rise People Team info@risepeople.com 1-888-393-3483
Replied April 2018
Debbie
Non-Profit Organization Management, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
Not for Profit Review
Excellent experience with RISE platform all around
PROSThe staff like the ease of use for the software. Payroll loves it for accuracy, ease of use and reporting.
CONSSome annual and integration snags for our set up of flex and vacation accruals policies.
Reason for choosing Rise
Price and integration of recruiting and payroll systems in one.
Reasons for switching to Rise
Cost and ease of use
Ado
Used more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed April 2018
Just simple, no complications at all
Their PR system is simple and user friendly. It saves a lot of my time when I finalize my employees' payrolls and year-end for their T4s.
CONSWhen I need their support to change my PR configurations or have some questions, they are very helpful most of times but sometimes totally not helpful. Depends on to whom you speak...
Vendor Response
Thank you for your review, Ado. We're glad to hear that you've found our software to be simple, user friendly, and time saving when it comes to your payroll processes. We appreciate your feedback on your experience with our client services team. Rise's support representatives have been enrolled in ongoing training courses to act upon our commitment to improvement and providing the best support for our clients possible. We value your feedback and look forward to continuing our support for you in future. All the very best, The Rise People Team info@risepeople.com 1-888-393-3483
Replied April 2018
Mike
Food & Beverages, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed July 2022
Great Payroll for small business
Ease of use. Submitting payroll is simple and can be done in under 10 minutes for my small business. Saves me hours each week.
CONSLast minute issues (just before payroll must be submitted) and getting a hold of customer service to correct can sometimes be tough. But customers service has improved quite a bit in the last little while.
Reason for choosing Rise
Cost
Cecilia
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed April 2018
The software is very user friendly. Customer service is friendly. Value for the money. Recommended
The product is user friendly. Their is a chat line so you can solve problems quickly. Most of all, it is value for the money and you don't have to go into the office to access this. You can use this from any location.
CONSMinimal training was provided. Added features should be considered and cost could be bundled. The software is not at 100%. Few tweaks to fix problems are needed.
Vendor Response
Thank you for your review, Cecilia. We're pleased to hear that you've had a great experience with our client service team. We'd love to hear more about your feedback and your suggestions for improvements to our software. Please feel free to reach out to us through the contact information provided below. All the very best, The Rise People Team info@risepeople.com 1-888-393-3483
Replied April 2018
carla
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
2
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed April 2018
In the past I had a direct contact for customer support which was excellent! Disappointed in change
Software is easy to use, and accessible as long as there is an internet connection. Shows multiple companies on the same profile, which makes it easy to approve for multiple companies
CONSThe process is very manual for T4s, would be great to have this as a more automated process. I really liked having a point of contact who handled a lot of the issues I had in the past. Not having a direct line has resulted in inconsistent responses and delayed response times. Considering the price per employee I would expect more service.
Vendor Response
Thank you for your review, Carla. We are happy to hear that you¿ve found our software to be easy and accessible to use. Our team is working on continual improvements to automating our processes. We would be more than happy to work directly with you on addressing any questions or issues you have. Please feel free to get in touch with our client service team using the contact information provided below - we are committed to providing you with the personalized and dedicated service you need. All the very best, The Rise People Team info@risepeople.com 1-888-393-3483
Replied April 2018
Jeremy
Used weekly for more than 2 years
OVERALL RATING:
2
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
2
Reviewed April 2018
We've used it for several years and it hasn't improved.
I like that it's a local company. I liked them better when they were more focussed on payroll. They seem focused on brokering benefits now.
CONSThe web interface is clunky, slow, and difficult to work with. The same things have been broken for years, so for some functionality you need to contact support, which takes ages.
Vendor Response
Thank you for your feedback, Jeremy. Our client services team would love to hear more about your experience and concerns with Rise. We have a commitment to respond to client requests within 48 hours, however if we are not meeting your expectations we want to know. Please feel free to reach out to us using the contact information provided below. All the very best, The Rise People Team info@risepeople.com 1-888-393-3483
Replied April 2018
Kimberly
Computer & Network Security, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
2
FUNCTIONALITY
1
Reviewed April 2018
Awful! They have no clue about Ontario payroll laws. Constant mistakes!
None!
PROSI can honestly say the only positive thing is the customer support team. Other then that this is one of the worst payroll providers I have dealt with in my 23 year career as a Payroll Manager. We will be leaving in the new year and going to another provider
CONSOver all service is not impressive. Software is absolutely obsolete!
Vendor Response
Thank you for your feedback, Kimberly. We are sorry to hear about your experience with Rise. We value your feedback and invite you to contact us with any specific comments you¿d like to share using the contact details below. All the very best, The Rise People Team info@risepeople.com 1-888-393-3483
Replied April 2018
Diana
Restaurants, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Rise is the best payroll software
Everything is easy. People are friendly and helpful!
PROSEase to use. Unlike other payroll software, processing payroll thru Rise is easy and smooth. Nothing is tricky.
CONSwhen employee takes vacation, I wish the vacation hours are automatically deducted from the regular hours.
Reasons for switching to Rise
To save money and time and be professional!