We have been able to fulfill our compliance reporting/payroll/self service portal needs. All staff members have been able to assist in training/support with professionalism and patience for silly questions too! Highly recommend.

We needed to upgrade our payroll system especially regarding needs for reporting and access for employee portal. Our sister company had used Micropay so that was a practical reference point. Implementation was ably assisted by Micropay. Their support service is fantastic for both the self service portal and ongoing payroll issues. Knowledgebase provides resources online and their is a dial in service available as well. All bases covered with patience too! We have been able to customise some of our entries and take advantage of training (pre Covid).

Can't say that anything has not been supported. We receive updates regularly. Have used STP for a few years as well.

Fantastic reporting for cost centres and financial team, great system to use for payroll professionals looking to be able to perform complex tasks.

Love the ability to process multiple pay types with separate advices for an employee per pay run, IQ reports are great plus the option to customise, ability to customise and export the employee grid is fantastic for a lot our statistical reporting, support team always very helpful.

Historical leave balance reporting, have resolved this with our own method.

As I had high expectations, I can say that MicrOpay has met them fully. Generating reports for a specific period is easy, which has resulted in our company having excellent organization of documentation. The software has allowed us to have more control over the payroll processing, making our jobs much easier. All in all, my experience with MicrOpay has been positive, and it has proven to be a valuable tool for our company.

MicrOpay has been an essential tool for us as it has made it easy to manage our business employees' time and attendance in one convenient place. The reporting features for cost centers and finance team are outstanding and intuitive to use. Moreover, MicrOpay's ease of use makes it an excellent addition to our arsenal of reliable products that we heavily rely on.

The response time of customer service representatives sometimes takes a lot of time, whether you call or write an email. It would be advantageous if a mobile application were provided for employees to effortlessly view their pay slips and other pertinent details. From time to time, information loading can be slow and requires additional patience.

Overall, bad. Account management during implementation was shocking. Now we are live, we are basically guessing with how to do things and I am sick of calling up and waiting on hold to get any help.

ESS is user friendly. Some of the Micropay reports are good (but some are very lacking too).

The support is shocking. We were left to basically finish implementation all on our own as our account manager took extended leave & we weren't given a replacement. Now we are live & I am calling your help line every week, waiting half an hour then getting hung up on because there's no one to answer the phone. It is shocking.

having the system for 15 + years speaks for itself as it balances the costs vs benefits

Like the easy to use features including multi employee timesheets which is quite a useful feature for my company, then the reporting and exports to other softwares especially the enquiry reporting that provides all information required to be filtered

takes time to learn the full potential of the system