MicrOpay
About MicrOpay
MicrOpay Pricing
Cost is calculated per employee, dependent on the modules chosen
Starting price:
A$6.00 per month
Free trial:
Not Available
Free version:
Not Available
Other Top Recommended Human Resources Software
Most Helpful Reviews for MicrOpay
1 - 5 of 39 Reviews
Debbie
Wholesale, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Keeping pace of payroll with Micropay...way to go
We have been able to fulfill our compliance reporting/payroll/self service portal needs. All staff members have been able to assist in training/support with professionalism and patience for silly questions too! Highly recommend.
PROSWe needed to upgrade our payroll system especially regarding needs for reporting and access for employee portal. Our sister company had used Micropay so that was a practical reference point. Implementation was ably assisted by Micropay. Their support service is fantastic for both the self service portal and ongoing payroll issues. Knowledgebase provides resources online and their is a dial in service available as well. All bases covered with patience too! We have been able to customise some of our entries and take advantage of training (pre Covid).
CONSCan't say that anything has not been supported. We receive updates regularly. Have used STP for a few years as well.
Reason for choosing MicrOpay
We had more control over the processing of our payroll.
Melinda
Non-Profit Organization Management, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2021
Great payroll option for payroll professionals
Fantastic reporting for cost centres and financial team, great system to use for payroll professionals looking to be able to perform complex tasks.
PROSLove the ability to process multiple pay types with separate advices for an employee per pay run, IQ reports are great plus the option to customise, ability to customise and export the employee grid is fantastic for a lot our statistical reporting, support team always very helpful.
CONSHistorical leave balance reporting, have resolved this with our own method.
Reasons for switching to MicrOpay
Wanting a more up to date product with capability to import transactions from time and attendance system.
Karen
Program Development, 51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed March 2023
Support is TERRIBLE
Overall, bad. Account management during implementation was shocking. Now we are live, we are basically guessing with how to do things and I am sick of calling up and waiting on hold to get any help.
PROSESS is user friendly. Some of the Micropay reports are good (but some are very lacking too).
CONSThe support is shocking. We were left to basically finish implementation all on our own as our account manager took extended leave & we weren't given a replacement. Now we are live & I am calling your help line every week, waiting half an hour then getting hung up on because there's no one to answer the phone. It is shocking.
Reason for choosing MicrOpay
Because it appeared to be user friendly. Knowing what i know now about your support, i wish i chose ADP.
Vendor Response
Hi Karen, We appreciate your review and are pleased to hear you find our ESS user-friendly. Regarding the implementation, we apologise for the unexpected leave of your account manager and the lack of communication regarding their replacement. We understand how important it is to have a dedicated point of contact throughout the implementation process, and we regret that we were unable to provide this for you. In regards to the ongoing support, we're sorry to hear that you have been experiencing long wait times. We acknowledge that this is not the level of service we strive to provide, and we are working to address the underlying issues and ensure that our support team is better equipped to handle the volume of calls we're receiving. For further assistance please contact your Account Manager or reach out to our Customer Support Team.
Replied March 2023
Chandra
Airlines/Aviation, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2021
BCR review
having the system for 15 + years speaks for itself as it balances the costs vs benefits
PROSLike the easy to use features including multi employee timesheets which is quite a useful feature for my company, then the reporting and exports to other softwares especially the enquiry reporting that provides all information required to be filtered
CONStakes time to learn the full potential of the system
Reason for choosing MicrOpay
At the time of selecting a system this provided the most optimal benefit vs cost
Reasons for switching to MicrOpay
MYOB couldn't handle the volumes
ANJELLA
Financial Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Staff are very helpful
As mentioned, staff are the main attributes of this company followed by the software as this is kept up to date in legislation and information alike, that is great and makes my job a lot easier
PROSThe integration of the data and easy steps Access have to great staff who are always there to help
CONSAs with all data integration the parameters need to be checked but mostly for our part it was a check/ audit on all parameters and change
Reason for choosing MicrOpay
Price, the other company knew the product.
Reasons for switching to MicrOpay
Merging of companies and one of the companies was on Micropay
