Schedulehead works well for Caterers and event planners

In Catering we are sometimes looking to schedule 80 or so people for multiple events and event sites on the same day. Schedulehead allows us to do so easily by building each event separately with event site information, uniform info etc. The auto text feature is also great allowing people to get info on events they may want to request to work.

Pros

Schedulehead is built well for Catering. It allows you to schedule based on the event itself or in a regular grid type schedule for your more normal shifts.

Cons

This isn't much to not like with Schedulehead. Especially after using it for a while.

A Year of Schedulehead

We schedule contractors for multiple events on a given day. We previously tried some of the well known scheduling apps, but were never able to find the right fit. Those applications seemed to think in terms of hourly employees, and it was very clunky trying to apply them to our use-case. Schedulehead was designed for event workers, or one-off type shifts. If you staff events, or have an application that requires more sporadic staffing of contractors on a case-by-case basis, Schedulehead is the only app I've found that handles this gracefully.

Pros

Flexibility and customization options | Many of the reviews I've read mention problems that are easily fixed by simply changing settings, or contacting the support team. I've found, over the last year and a half of using Schedulehead, that the power of the software under the hood is much more comprehensive than what you may see initially. In order to avoid confusion and make the onboarding experience frustration-free, it seems some of the more advanced features were not visible. However, a simple contact to the team at Schedulehead opened up a lot of power. The most important thing though, is the willingness on their part to roll out features custom to our account, and unique to our needs, at a very reasonable cost.

Cons

If I had to say a "con", it would simply be that my company has been a customer of Schedulehead since they were much smaller than they are now, and we've been through lots of changes with them over the last year and a half. It's been very rare though, that a change had any negative impact on the user experience from our perspective. In fact, many changes have been made, at least in part, at our request. So to some degree, the 'con' for us, is also a big plus factor. The ScheduleHead team listens. And they respond quickly.

Schedulehead Review

Pros

Looking up past and future shifts are great. Being able to inactivate or reactivate with a click of a button.

Cons

Having past shifts listed in the current shift list page. The new format It would be nice to click on a worker to see what their past and future shifts are by just clicking on their name as an admin rather than going through additional pages.

Productivity and quality

My experience with Schedulehead has overall been a great one ! The developers keep in close contact with my company on ways to better improve the program to fit our needs within our field . Thank you for simplifying our needs.

Pros

The easy to use menu makes it simple to navigate from option to option saving me valuable time. The software is not loaded with to many of the same type options making it easier accomplish my task I set out to do. The newly released interface gives it a fresh ,friendly appeal.

Cons

overall I would have to say that I only wish they had a real time employee start and stop time keeper for on the job usage.

Practical for Management and Employees

It's been very easy to pick up but there are still some flaws and kinks that could be worked out. Luckily, support is very helpful and attentive to any issues we have with Schedulehead. Issues we've brought to light have definitely been acknowledged.

Pros

Makes employees be aware of shifts as soon as I get them up onto Schedulehead. I can also contact everyone on a shift immediately in case there are any last minute changes.

Cons

That bail out button needs to go! I don't like that employees are able to bail out, after confirming, with an ease of a button instead of canceling with an explanation. Also, I feel there are too many texts and emails that go out when working on filling work shifts.