Northpass

RATING:

4.81

(24)

About Northpass

Northpass is the learning platform that gives businesses the freedom to easily create, manage and scale their learning programs exactly the way they want. Our intuitive platform provides ultra-fast authoring, intelligent administration, and perfectly integrated learning experiences. Plus, the best support in the industry. Today, more than 300 mid-sized businesses rely on Northpass to train 4M+ learners across their customers, partners and employees. With Northpass, you and your learners win.
Northpass courses
Slide 1 of 5

Northpass Reviews

Overall Rating

4.81

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

5

Functionality

4.5

Most Helpful Reviews for Northpass

1 - 5 of 24 Reviews

User Profile

Max

Verified reviewer

Automotive

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2018

Excellent LMS

Ease of use, certification feature, and great support.

PROS

Northpass is really easy to use and their support makes all the difference in the world. They constantly add new features that make it even better.

CONS

I wish their was auto renewal feature for courses so learners can take them on quarterly, semi-annual, or annual basis.

Thomas (TC)

Verified reviewer

Media Production, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2020

Great platform with unlimited possibilities

Northpass has been incredible to work with from an administrative perspective. Not only do they make account management easy, but are there to support us with every obstacle we face. Anyone can quickly learn to build there own courses and there is an incredibly low barrier to entry. On top of the benefits from an Admin perspective, we LOVE how customizable Northpass is. We have deployed LMS solutions to over 150 clients and each of them has different requirements and requests for their academy. Northpass' liquid template-based construction allows us to provide as much, or as little, customization as any client needs and easily create hundreds of unique LMS platforms with minimal work on our end.

PROS

The biggest pros to Northpass relate to their incredibly straight-forward platform with incredible support. We had a unique need in requiring hundreds of LMS accounts for various clients, but I would recommend Northpass to anyone looking to deploy an individual LMS or deploy them at scale. In addition to a very intuitive platform that enables you to be building your own courses within minutes, the incredible support team at Northpass is there to help you at every turn. You might not need it often because of the great platform, but always great to have incredible support, if it is needed!

CONS

There aren't many drawbacks to utilizing Northpass, but they are a smaller/younger company than some of the other big players in the LMS space. Some might view this as a disadvantage since they have less native integrations with other platforms, but I'd argue that it's actually an advantage. Northpass truly treats each customer as if they're the most important and we've personally seen that you just don't get service like that form some of the 'bigger names' in the space.

Reason for choosing Northpass

Northpass offered by far the most competitive and reasonable rates for our needs and offered as many, if not more, features than the more expensive alternatives. Additionally, they offered far better support and assistance during our trial than the competitors. At the end, there wasn't really a choice to be made. Northpass was the only option.

Alexa

Computer Software, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2023

Almost no limits!

Love Northpass, won't be going anywhere else. The keyword here is customize. That makes all the difference.

PROS

Northpass can build me almost anything I need. For a price of course, but so many systems I've worked with and looked at won't go past what they already do. This makes your system easily outdated and Northpass is always looking to improve their system. The cost is actually pretty low on the higher plan for what they deliver.

CONS

Communication around customizations can get a bit tricky. They don't necessarily have a tried and true method for testing customizations, but eventually, they always get errors fixed. While reporting is improving it does still need more feature enhancements there.

Terri

Used less than 2 years

OVERALL RATING:

3

EASE OF USE

5

CUSTOMER SUPPORT

2

FUNCTIONALITY

2

Reviewed October 2015

Started with SchoolKeep

PROS

As SchoolKeep launched, the ability to speak to a 'live' person was great. All my questions were answered and my suggestions were addressed. I had many online learning platforms to choose for my business but decided to use SchoolKeep because of their customer service and their initial pricing model.

CONS

Changes in their pricing model. As a small business owner, their pricing model seemed to be one of nickel and diming. For example, in order to download students' emails, I had to upgrade to a paid plan. Their free plan was too limited and too restrictive for my business. I finally closed down my online school on SchoolKeep and decided to look elsewhere. My school's current platform offers many more services on a free plan than SchoolKeep ever did. To say the least, I was extremely disappointed. I don't see an ongoing support system for their instructors. Last time I checked, April 2015, their dedicated Facebook group had closed.

User Profile

Kaitlyn

Verified reviewer

Internet, 201-500 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2018

The customer experience and support is what really makes this solution shine!

PROS

The support and engagement from Northpass that we've received has been amazing. From our first interactions to where we are now 1 year later, the level of engagement from Northpass has not changed. They're incredibly responsive to questions and requests we have, ensuring we have the correct information, our devs receive the best resources to help with our build, and often keep us in the loop on upcoming features that will help with our instance. The basic UI is quite intuitive and user-friendly for both admins and learners.

CONS

This software will work well for certain businesses and their requirements. Our needs can sometimes be a bit more complex and so requires us to build out different (and sometimes more involved) integrations and developments to fit our audience. Even with our complexities, Northpass is very open about what they can help with, what is on the road map that could benefit our needs, and setting realistic expectations of what cannot be done, instead of empty promises.

Vendor Response

Hey Kaitlyn, Thanks for leaving a review and for your kind words on our experience and support! We strive to provide industry-leading experiences for our customers, so we¿re glad to hear that it makes our solution shine. We appreciate you and the entire team at Shopify Plus giving us the feedback to help drive your training programs forward. We¿re looking forward to the continued collaboration. Thanks again for taking time to share your thoughts on Northpass! Best, Peter

Replied March 2018