--- title: "Scout Talent Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Scout Talent. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Scout Talent is a good fit for you!" source_url: "https://www.softwareadvice.com/hr/scout-talent-recruit-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Human Resources Software](https://www.softwareadvice.com/hr/) / [Scout Talent](https://www.softwareadvice.com/hr/scout-talent-recruit-profile/) / Scout Talent Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/hr/scout-talent-recruit-profile/) Reviews # Scout Talent User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 44 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.9/5 - Value for money: 4.6/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 26 reviews (59%) - 4 stars: 15 reviews (34%) - 3 stars: 2 reviews (5%) - 2 stars: 1 reviews (2%) - 1 star: 0 reviews (0%) ### Most mentioned pros - The ease of use, utilizing entities and cloning functions to make job postings faster. ## Scout Talent customer reviews Showing reviews 1-25 of 44 (page 1). ### My experience working with Scout from initial set up to daily use has been very positive. - Overall rating: 4/5 - Reviewer: Leisa B. - Industry: Government Administration - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2017 - Review source details: This review was submitted organically. No incentive was offered Ease of use, timely communication with applicants, SMS functionality, significantly lower need for printing, better and faster responses from interview panel members as they can do a lot of the preparation remotely. Huge reduction in admin. One stop repository for record keeping. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I have been working with Scout for several years now. At my former Council I was involved in the initial purchase, set up and implementation and I have to say it proved to be a huge asset for us when working through the heavy administration that a merger brings. Since moving to Richmond Valley Council as their Human Resources Coordinator, I have been able to train up staff quickly due to the system being so user friendly and the support almost instant. It has assisted greatly in moving from a paper based recruitment system to an almost paperless one. As a contemporary organisation focused on utilising technology to its full potential, we particularly like the SMS function and the ease of which jobs can be posted to external sites. Jobs are easy to clone which cuts down greatly on admin time and new jobs are easy to set up. Customer service agents are real asset. They are knowledgeable, friendly and remains very calm in all situations - a quality much appreciated! He has recommended valuable improvements and responded to feedback. I have used Alex for face to face training and can highly recommend him. #### Cons The entity structure although we are working closely with Scout to improve the set up. Visibility of template when sending event invites could also be an improvement. --- ### SCOUT's Customer Services is Non-Other! - Overall rating: 5/5 - Reviewer: Ashley C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 5001-10000 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. It has been great, the team is awesome, we always get a hand when needed. The reporting is a great feature as well! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ease of use, utilizing entities and cloning functions to make job postings faster. #### Cons I would love to see the employment status on the cover page of the job posting. --- ### Waste of your time - Overall rating: 2/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: March 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 3/5 #### Pros One of the only benefits is that it is easy to use and search for open positions to recruit for on the database. That's about it #### Cons where to begin: They let just about anyone use the platform without properly screening the recruiters The internal recruiters don't take the submissions seriously Lack of support from Scout reps They take too high of a percentage fee --- ### Recruitment Revolution for Gympie Regional Council - Overall rating: 5/5 - Reviewer: Roslyn M. - Industry: Government Administration - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2017 - Review source details: This review was submitted organically. No incentive was offered SCOUT has revolutionised the way we handle recruitment at Gympie Regional Council. All information about a job or candidate, including Authorities to Recruit, can be handled or stored in the one system. Being cloud based means it is easily accessed off-site, and I am finding that my line managers across Council, including depot Managers are using it regularly and using it well. It has a clean and easy to look at interface, and it is extremely intuitive. I love it! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the fact that every piece of documentation regarding a candidate or a job can be stored in the system. This mitigates risk for Council from an adverse action perspective. I also like the ease of use, and the intuitive way the program operates. #### Cons I'd like to see some way of better managing a Talent Pool candidate list. Also, currently there is now way to directly link and Approval form to a job ad without saving it outside SCOUT and then attaching the form to the job ad as an attachment. This process is Ok as a work-around, but with all the intuitive functions of SCOUT, I would have though this could easily be achieved. --- ### Easy and Intuitive - Overall rating: 5/5 - Reviewer: Julie A. - Product usage: Used daily for more than 2 years - Reviewed: June 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The use of the Scout Talent system is a large part of my job and I enjoy getting to work with it everyday. I find the system easy to navigate and make good use of features like emailing, sms, candidate statuses and ranking. #### Cons We gain massive benefit from our SMS feature but at the feature doesn't currently allow candidates to respond to our messages using SMS. --- ### Makes managing candidates a breeze. - Overall rating: 5/5 - Reviewer: Jackson D. - Industry: Staffing and Recruiting - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2017 - Review source details: This review was submitted organically. No incentive was offered Without SCOUT, I wouldn't be able to manage our candidates - simple as that. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Simple interface, really effective reporting system which is great for exporting candidates. Fantastic support. #### Cons Increased email marketing functionality would be fantastic. To be able to build talent pools and then place them on simple, automated long term nurture journeys could make a real difference. --- ### Great Recruitment Software - Overall rating: 5/5 - Reviewer: Danielle P. - Industry: Human Resources - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2017 - Review source details: This review was submitted organically. No incentive was offered Scout Talent is an excellent recruitment management system. We use Scout as an online recruitment services provider to support our clients with their recruitment and also to streamline our own internal recruitment process. Managing candidates across various positions with Scout is made so much more effective and efficient and overall saves us hours of time ! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 --- ### Easy to use, Support is great. - Overall rating: 5/5 - Reviewer: Nola B. - Industry: Non-Profit Organization Management - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2016 - Review source details: This review was submitted organically. No incentive was offered I have used other recruitment software and Scout has been the easiest to pick up. The support team get back to you and nothings too hard. Managers have not had a problem using Scout and makes the recruitment process a lot easier. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of it. Straightforward. --- ### Scout Recruitment Software - Overall rating: 5/5 - Reviewer: Caroline F. - Verified reviewer: Yes - Industry: Civic & Social Organization - Company size: 201-500 employees - Product usage: Used monthly for less than 2 years - Reviewed: August 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. SCOUT staff are pleasant, helpful and responsive. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Applicants can apply easily which results in more applicants for roles. As well the platform makes the postings look more professional and again easier for applicants. #### Cons There was information required from our I.T. person and I was a go-between, when it would have been much simpler and faster to have the I.T. requirements communicated with our I.T. Staff directly. --- ### These guys are amazing! - Overall rating: 5/5 - Reviewer: Aleisha W. - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2016 - Review source details: This review was submitted organically. No incentive was offered We have recently switched our recruitment software providers so we are very fresh in using SCOUT. So far, we have been blown away by the easy and intuitive functions this cloud based system offers. The team behind the scenes are incredibly helpful as well as patient as a) I have been asking some pretty tedious questions regarding the system and just trying to get my head around all the new jargon and b) getting to the 'go live' stage ended up taking a bit of extra unanticipated time (things at our end, not SCOUT) but they remained so patient and understanding throughout this which made things so much easier to work with. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The support team, they really are great. Any questions or queries we have and email through, they are respond so quick and prompt it really builds that trust and reliability that you need with your system provider. #### Cons Not too sure yet...haven't spent enough time on the system (been a few days) --- ### Fantastic Client Support - Overall rating: 4/5 - Reviewer: Melanie B. - Product usage: Used unspecified for unspecified - Reviewed: January 2017 - Review source details: This review was submitted organically. No incentive was offered We've have noticed the impact on time and efficiency since the implementation of Scout and feel that this will only become more evident as we use more of the extensive list of features available to us. The times when I've needed assistance with the system, the Client Success team has responded in a timely and efficient manner. It's always evident listening to the team that they're good at what they do. We have nothing but praise for Scout and the Client Success team. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 --- ### Significant efficiencies gained. - Overall rating: 5/5 - Reviewer: Yasmin H. - Product usage: Used unspecified for unspecified - Reviewed: March 2017 - Review source details: This review was submitted organically. No incentive was offered The Scout Talent erecuitment system has created significant efficiencies for our organisation. It is simple to use and makes the recruitment process much more quick, transparent and consistent. The support team is always very obliging and knowledgeable. We are extremely happy with our decision to transition to this system, and have received excellent feedback from other staff who have used the system. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 --- ### EXCELLENT - Overall rating: 5/5 - Reviewer: Emily G. - Industry: Real Estate - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2016 - Review source details: This review was submitted organically. No incentive was offered Always available to help when needed. Very user friendly software as well - not difficult! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 --- ### SCOUT Support is always reliable - Overall rating: 5/5 - Reviewer: Vi D. - Product usage: Used unspecified for unspecified - Reviewed: December 2016 - Review source details: This review was submitted organically. No incentive was offered Customer support representative helped me in resolving my matter, she was proactive in reviewing features on our account. She knew I was in a hurry but she was still able to provide the info in a short time frame. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 --- ### Excellent Solution - Overall rating: 5/5 - Reviewer: Nadia G. - Product usage: Used unspecified for unspecified - Reviewed: December 2016 - Review source details: This review was submitted organically. No incentive was offered SCOUT is a well designed system that is easy to implement and use. The support and services provided by the SCOUT team are of very high quality. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 --- ### Great learning experience with an ATS and the support staff are excellent - Overall rating: 4/5 - Reviewer: Paddy M. - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: June 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The interview calendaring feature on the software is fantastic. From the recruiters point of view it saves a lot of admin time and from the interviewees point of view they enjoyed being able to pick an interview time that suited them. #### Cons It would be great if the software could be expanded to include video interviews and APIs to plug into other systems. --- ### Easy system, great support and happy budget. - Overall rating: 4/5 - Reviewer: Jenny N. - Product usage: Used daily for less than 6 months - Reviewed: August 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The system is really user friendly. The experience for applicants is very straight forward. We have noticed an increase in applicants and a reduced the number of system enquiries. Additionally, the support staff were patient and accommodating. I found them trustworthy and genuine which helped us make the move from our old system. #### Cons There aren't really any "cons". If we were picky, the only things we notice are that the panel shortlisting scores are visible prior to completion which could impact independence and when making a comment it is not clear who made the comments. Small things. --- ### Scout review - Overall rating: 4/5 - Reviewer: Rose M. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Applicant tracking system allows you to review applicants as they come in and rate them based on qualifying questions. #### Cons Haven't used the system for too long. So I haven't come across any faults to the system. --- ### Scout is easy to use and captures the important information without overloading you - Overall rating: 3/5 - Reviewer: Shanda W. - Product usage: Used daily for less than 12 months - Reviewed: September 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Simplicity. It is easy to use and easy to teach. There isn't irrelevant information like many other programs require. #### Cons Tagging function can be improved to optimise use of data, so that you can search past applicants based on their skills. --- ### SCOUT is effective and a time saving tool to recruit! - Overall rating: 5/5 - Reviewer: Kim C. - Industry: Retail - Product usage: Used unspecified for less than 2 years - Reviewed: March 2015 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4.5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Using one tool for all of our recruiting needs saves time and money. It takes less than fifteen minutes to create a job and have it published and all of your applicants are easily saved in one place for each job and makes record keeping a breeze! #### Cons I really have little complaints, we have ran into things we need SCOUT to do and called our representative, and within no time, SCOUT either creates something for us or has a solution already in place. Amazing Service. --- ### Success Story - Overall rating: 5/5 - Reviewer: Josh A. - Verified reviewer: Yes - Industry: Oil & Energy - Company size: 501-1000 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2021 - Review source details: This review was submitted organically. No incentive was offered Overall experience was excellent #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I found the online application process to be user friendly and efficient. #### Cons a section to be able to delete applications that have been reviewed. #### Reasons for choosing Scout Talent Good pricing. Efficient service delivery --- ### Scout Recruitment Product - Overall rating: 5/5 - Reviewer: Brooke H. - Product usage: Used unspecified for unspecified - Reviewed: November 2016 - Review source details: This review was submitted organically. No incentive was offered Scout is a terrific program to use and the customer service team make the process so easy. We have used Scout for our recruitment services for the past 3 years and have received terrific feedback regarding the system from external applicants as well as the internal users. The system is easy to use, it can be adapted and modified to suit our recruitment process and there have been regular updates and new products/add-ons made available that have improved our experience with the product. The customer service team have always been terrific to deal with. They are all friendly and helpful, assisting with any errors that we have experienced in a timely manner and going over and above to ensure they can help to identify a solution so the product can meet our needs. Overall we have been extremely pleased with both the quality of the product and the customer service that we receive as customers of Scout. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 --- ### Spicers Review - Overall rating: 5/5 - Reviewer: Tara W. - Product usage: Used unspecified for unspecified - Reviewed: December 2016 - Review source details: This review was submitted organically. No incentive was offered I think Scout is a very user-friendly system. So far we have not experienced any issues with the functionality. The only thing I would like to see incorporated is on the multi poster the option to insert an image/you tube video to allow for a bit more specific branding to occur. Other than that, quite happy. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Vendor response Thank you for your feedback, Tara. It has been a pleasure working with Spicers Retreats over the years and the SCOUT team looks forward to continuing to support you however we can. In reference to your request around Multiposter, this feature does allow you to achieve the desired level of Employer Branding by inserting an image/YouTube video into the job advert. A member of our Client Success team will be in touch with instructions on how to do this. Replied December 2016 --- ### An excellent system with exceptional customer support - Overall rating: 4/5 - Reviewer: Shannon S. - Product usage: Used unspecified for unspecified - Reviewed: December 2016 - Review source details: This review was submitted organically. No incentive was offered This system was implemented just prior to my commencement. The customer support team have provided robust training to myself and other new starters, and we are currently going through the process of exploring the more complex features and functionality. I have complete confidence that customer support will be there to offer advice, guidance, and support as we make this transition to utilizing the system to its full capacity. This has streamlined our attraction, recruitment and selection processes and is supported by both HR and our front line managers across the business. I would highly recommend any company consider Scout Recruit as an option for their business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 --- ### Great product and customer service is fantastic - Overall rating: 5/5 - Reviewer: Sam B. - Product usage: Used unspecified for unspecified - Reviewed: December 2014 - Review source details: This review was submitted organically. No incentive was offered Flight Centre Travel Group receives over 200,000 applications each year. We have a global Recruitment team and 15,000 employees. With this in mind we need robust, reliable recruitment software to help us operate efficiently and achieve our recruitment goals. SCOUT is all of this for us - and more. SCOUT has stripped unnecessary functions, simplifying and streamlining our online recruitment process. We use SCOUT to score, manage and stay in contact with our candidates through the recruitment lifecycle, and the reports we run to measure ROI are invaluable. One last thing - the customer service is second to none. Love the SCOUT Customer Success team! #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 ## More reviews [Next reviews](https://www.softwareadvice.com/hr/scout-talent-recruit-profile/reviews/?page=2) --- Scout Talent Reviews, Pros and Cons - 2026 Software Advice