--- title: "ServiceNow HR Service Delivery Software Reviews, Demo & Pricing - 2026" description: "Review of ServiceNow HR Service Delivery Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/hr/servicenow-hr-service-management-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Human Resources Software](https://www.softwareadvice.com/hr/) / ServiceNow HR Service Delivery Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # ServiceNow HR Service Delivery Review Custom quote 1 plan Wondering if ServiceNow HR Service Delivery is right for your organization? Our Human Resources Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview ServiceNow HR Service Delivery 4.4 [(7)](https://www.softwareadvice.com/hr/servicenow-hr-service-management-profile/#reviews) Pricing Pricing available upon request ### About ServiceNow HR Service Delivery ServiceNow® HR Service Delivery unlocks enterprise productivity and gives your employees the service experience they deserve. By providing employees and managers with a single place to manage their work needs while shielding them from back-end complexity, enterprise organizations can deliver a great experience to meet the demands of a modern-day workforce. Employees are empowered to find answers, get help, and get things done while being guided through intelligent, personalized workflows that completely streamline their individual needs with data from your HR systems. Digital workflows deliver a unified employee experience that drive action across any organizational function and can enable every department to service employees more efficiently and effectively no matter where they work. ServiceNow Employee Center is a dynamic employee experience platform for service delivery and employee engagement. It enables customers to easily scale their service solutions across departments, such as IT, HR, Workplace, Legal, and Procurement with digital workflows. This unified portal goes beyond the basic service delivery to provide a platform for communications, engagement, and content experi... ences. Manager Hub is a purpose-built solution that empowers people leaders with the resources, information, and team insights needed to support their employees and teams effectively. It enables them to stay informed and engaged with their teams by leveraging personalized resources to help guide their leadership journey. ServiceNow Employee Journey Management empowers organization to craft complete workflows that span the enterprise, connecting disparate processes and siloed systems with no coding required. Your workforce is provided meaningful experiences that guide them through life and career journeys from onboarding to parental leave, promotions, reskilling, and more – all in one unified platform. Employee Journey Management consists of several applications, including Journey designer, Listening Posts, and Learning Posts, that help HR teams and managers drive employee engagement and productivity from anywhere. Journey designer enables employees and managers in your organization to initiate and manage journeys, delivering more productive experiences for your workforce. ‘ Listening Posts enables your organization to create pulse surveys to capture employee touch points, gain insights from employee feedback, and improve the overall employee experience. Learning Posts delivers omni-channel learning experiences for your employees, empowering them with the right learning at the right time. ServiceNow Case and Knowledge Management allows you to standardize the documentation, interaction, and fulfillment of employee inquiries and requests, which help to improve HR efficiency and services over time. HR Knowledge Management allows the HR department to provide employees with a searchable knowledge base of HR policies, procedures, and other articles. By sharing information with employees, HR can reduce the time spent answering routine questions and enable employees to find answers that are relevant to them. HR Agent Workspace is a configurable service desk application that allows you to interact with employees, respond to their inquiries, and help resolve their issues. With an intuitive, easy-to-use UI, agents get a personalized experience to better manage existing HR cases. The integrated chat feature allows agents to communicate with employees to answer questions or create a case for them, as well as take direct calls to create or work on their existing cases and view information related to the employee or their existing case all from a single workspace. Employee Relations delivers tighter security to protect privacy of more sensitive HR cases, helping to provide less risk to your organization when handled correctly. Wondering if ServiceNow HR Service Delivery is right for your organization? Our Human Resources Software selection experts can help you in 15 minutes or less. ## ServiceNow HR Service Delivery User Interface ## Popular ServiceNow HR Service Delivery Alternatives Main Product ServiceNow HR Service Delivery 4.4 [(7)](https://www.softwareadvice.com/hr/servicenow-hr-service-management-profile/#reviews) Ratings Breakdown - 4.14Ease of use - 4.29Value for money - 4.57Customer support - 4.57Functionality Pricing Available upon request Get Price Alternative Product [Jira](https://www.softwareadvice.com/project-management/atlassian-jira-profile/) 4.4 [(15460)](https://www.softwareadvice.com/project-management/atlassian-jira-profile/reviews/) Ratings Breakdown - 4.08Ease of use - 4.28Value for money - 4.20Customer support - 4.44Functionality Pricing Starting at $7.91 per month Get Price Alternative Product [Wrike](https://www.softwareadvice.com/project-management/wrike-profile/) 4.4 [(3038)](https://www.softwareadvice.com/project-management/wrike-profile/reviews/) Ratings Breakdown - 4.18Ease of use - 4.20Value for money - 4.33Customer support - 4.31Functionality Pricing Starting at $10.00 per month Get Price Alternative Product [Zoho Projects](https://www.softwareadvice.com/project-management/zoho-projects-profile/) 4.5 [(870)](https://www.softwareadvice.com/project-management/zoho-projects-profile/reviews/) Ratings Breakdown - 4.28Ease of use - 4.39Value for money - 4.22Customer support - 4.40Functionality Pricing Starting at $4.00 per month Get Price Alternative Product [Workday HCM](https://www.softwareadvice.com/psa/workday-hcm-profile/) 4.5 [(1766)](https://www.softwareadvice.com/psa/workday-hcm-profile/reviews/) Ratings Breakdown - 4.29Ease of use - 4.34Value for money - 4.30Customer support - 4.41Functionality Pricing Available upon request Get Price Alternative Product [Deel](https://www.softwareadvice.com/hr/deel-profile/) 4.9 [(4306)](https://www.softwareadvice.com/hr/deel-profile/reviews/) Ratings Breakdown - 4.84Ease of use - 4.69Value for money - 4.70Customer support - 4.78Functionality Pricing Starting at $5.00 per month Get Price ## ServiceNow HR Service Delivery Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Basic Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## ServiceNow HR Service Delivery Features - Popular features found in Human Resources Applicant Tracking Benefits Management Compensation Management Employee Management Onboarding Payroll Management Performance Management Recruitment Management Time & Attendance - More features of ServiceNow HR Service Delivery 360 Degree Feedback Access Controls/Permissions Activity Dashboard Activity Tracking Ad hoc Query Ad hoc Reporting Alerts/Escalation Alerts/Notifications Analytics Approval Process Control Career Development Chat/Messaging Collaboration Tools Commenting/Notes Competency Management Configurable Workflow Customizable Branding Customizable Dashboard Customizable Forms Customizable Questions Customizable Reports Customizable Templates Dashboard Dashboard Creation Data Visualization Document Management Electronic Forms Electronic Signature Employee Database Employee Engagement Employee Onboarding Employee Portal Employee Profiles Employee Recognition Employee Self Service Feedback Management Forecasting Forms Management Goal Management Goal Setting/Tracking HR Management Individual Development Plans Issue Management Issue Tracking Knowledge Base Management Learning & Development Learning Management Mobile Access Mobile App Monitoring Multi-Channel Communication Multiple Data Sources Offboarding Orientation Workflow Management Performance Review Management Predictive Analytics Prioritization Progress Tracking Project Management Pulse Surveys Real-Time Analytics Real-Time Data Real-Time Notifications Real-Time Reporting Real-Time Updates Reminders Reporting/Analytics Reporting & Statistics Role-Based Permissions Rules-Based Workflow Search/Filter Self Service Portal Skills Assessment Support Ticket Tracking Survey/Poll Management Surveys & Feedback Tagging Talent Management Third-Party Integration Third-Party Integrations Ticket Management Time Off Management Trend Analysis Visual Analytics Widgets Workflow Management ## ServiceNow HR Service Delivery Integrations HireRight Integration rated undefined from -1 review Workday HCM Integration rated undefined from -1 review Microsoft Teams Integration rated undefined from -1 review Workplace from Meta Integration rated undefined from -1 review Slack Integration rated undefined from -1 review Udemy Business Integration rated undefined from -1 review ## ServiceNow HR Service Delivery User Reviews ## ServiceNow HR Service Delivery customer ratings - Overall rating: 4.4/5 - Total reviews: 7 ### Rating distribution - 5 stars: 4 reviews (57%) - 4 stars: 2 reviews (29%) - 3 stars: 1 reviews (14%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.1/5 - Value for money: 4.3/5 - Customer support: 4.6/5 - Functionality: 4.6/5 --- Have you used ServiceNow HR Service Delivery and would like to share your experience with others? ### ServiceNow CSA CIS - Overall rating: 5/5 - Reviewer: Antonio A. - Verified reviewer: Yes - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Consolidate in a single Platform many of the process covered by the Enterprise Service Model promoted by ServiceNow and giving the end user be part of the solutions with the Out of the box Self -Service Portal #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Based on the Enterprise Service Model provided by ServiceNow, the HR Service Management application focus on the main activities and task of the HR Service providers, giving the employees the oportunity to request thier typical need through a self service portal. The application covers many of the process completed by the HR Departments, with his out of the box functionalities and is really easy to complete the Implementation process previos to the Go live. #### Cons Nothing to mention on this aspects. As part of the ServiceNow Instances, the organization can integrate in a single system of records many differents process, oriented to a variety of need On the ITSM model. --- ### ServiceNow review - Overall rating: 5/5 - Reviewer: Radoslaw M. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My ServiceNow journey has been a rewarding blend of excitement and challenge. I love how it streamlines my work, but sometimes its complexity keeps me on my toes, which I secretly enjoy. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ServiceNow is a powerful platform that helps businesses automate and manage their workflows. I love its ease of use and flexibility, which allows me to tailor it to my specific needs. #### Cons While ServiceNow's extensive customization options can be overwhelming at times, I appreciate the power and flexibility they provide. It's a minor trade-off for a platform that can truly adapt to any business need. --- ### It helps to track the process of the tickets. But, the auto responses can be a lot for one tickets. - Overall rating: 3/5 - Reviewer: Lulu Z. - Product usage: Used monthly for more than 2 years - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros It does help with managing some HR tasks, such as new hiring, role changing, termination, etc. Assist with tracking the projects. #### Cons Sometimes, you will get a lot auto response for one ticket. Also, the layout of the auto email is very confusing. --- ### Servicenow HR Implementation experience - Overall rating: 5/5 - Reviewer: Saswata P. - Verified reviewer: Yes - Industry: Banking - Company size: 10000+ employees - Product usage: Used weekly for more than 2 years - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros - Feature and functionality to cover an employee's journey in an organization right from pre-boarding to off-boarding #### Cons Licensing Cost is a bit challenging in ServiceNow HR. --- ### Streamlined hiring and termination process - Overall rating: 5/5 - Reviewer: Prasoon K. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We set up an email from service now to a group when an employee was terminated. Team used the termination email to release the outgoing user's salesforce license. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Tracks an employees progress in the company, easily integrates with Active directory. #### Cons Pricing should be more elastic. It is highly priced with respect to other service providers. --- ### HR module - Overall rating: 4/5 - Reviewer: Kumar P. - Verified reviewer: Yes - Industry: Computer Networking - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: November 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Ease of use and great integration values #### Cons Pricing could have been fairer. More documentation would have helped --- ### Experience with product - Overall rating: 4/5 - Reviewer: Remya M. - Product usage: Used unspecified for unspecified - Reviewed: January 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Even though learning the product was tough, the result was amazing and it eased us reaching to candidates. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 --- Showing 1 - 7 of 7 Reviews ## Other Top Recommended Human Resources Software [BambooHR](https://www.softwareadvice.com/hr/bamboohr-profile/) **4.6** (3552) Recently recommended **536** times [Paycom](https://www.softwareadvice.com/hr/paycom-profile/) **4.4** (1386) Recently recommended **473** times [Rippling](https://www.softwareadvice.com/hr/rippling-profile/) **4.9** (4862) Recently recommended **370** times [TriNet HR Plus](https://www.softwareadvice.com/hr/zenefits-profile/) **4.2** (823) Recently recommended **303** times Stuck Between Options? Our experts can help you compare ServiceNow HR Service Delivery with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice