The team at shiftboard has great communication and has been able to customize shiftboard to our needs.

My managers would like to print month views of their calendar. The current month view print out doesn't meet our needs, but they are actively in development to improve this.

Allows us to easily rota 500+ staff members

Producing rotas/schedules for 500+ staff members across multiple teams is no easy challenge. Especially with complex rules and specifications for each of those teams, so the fact that shiftboard even comes close to achieving these results is impressive. The software is simple and easy to use, particularly for the end users who'll probably appreciate this more than the management who need to implement it. Has been running for around 5 years now with no significant issues in that time, so again really impressive.

The reporting can be a little clunky and that's really the only thing that lets this down. Having said that, support staff are very receptive and willing to work with you to produce something bespoke, but feel like this is the one area that could be improved upon to make this truly fantastic.

The system is complicated and the customer service is very poor. We were scheduled 30 minutes of training. Our trainer literally had to cut off at 30 minutes. Turned out that the system could not accommodate a California seven day in a row overtime prevention, although we were told that it could handle those needs when we initially called about the service. In fact, that was the only reason we were interested in changing our scheduling system. I was upset by the lack of willingness by the sales rep to return calls or try to make this right. We were charged $105.00 for a system we cancelled in 18 days from the initial purchase. The training was a joke, the service was poor and the product did not meet our needs. Better customer service is needed.

It's cheap.

Complicated. Learning curve is steep and I am well versed in PHP script, Joomla, Wordpress and other database software. Cannot effectively staff a large business with 30 minutes of training. Poor customer service and return policy.

Significant reduction in overlapping systems. One-stop-shop for lots of scheduling/program needs. A simple way to remind staff of their shifts and inform them of changes.

It has eliminated many other systems and brought them into one place. It can handle the customization that we need as we operate a less-than-normal staffing system (some seasonal staff, some permanent; some overlapping shifts, some week-long programs, etc.). The team at Shiftboard has been very responsive to our requests and needs, which is very important. Given time, I'm optimistic that its reporting abilities will be very useful for anticipating and hiring for future needs. Coming from a world of dozens of complex, non-communicating spreadsheets, it's great to have everything in one place!

It has a steep learning curve, so be prepared to practice, experiment, and be trained. They also have not yet implemented shift-linking, so my week-long programs all staffed by the same person can't be treated as one connected system. This means that bulk changes are difficult if we've noticed an issue, and it means that the initial shift setup is quite time consuming. I wish that the month-long view could be customized to give me more of the information I want, or that we could view data for a 2-week stretch. It's hard to get a birds-eye view of our programming with the systems they have in place. I'll add that we're relatively new to Shiftboard, and working out the kinks is a part of the process.

A flawless solution for matching volunteers to gigs! I can count on Shiftboard to work everytime, to sign up for shifts, remind me of shifts, give me credit for the shifts I've completed, and to cancel when I have to.

In my experience, it is the best software for letting people sign up for shifts and for the venue to reach out for volunteers. I have been using it as a volunteer for about three years and have never encountered a glitch. It is extremely versatile and robust. It's easy to assign people to different teams and levels (regular team and gold team for VIP volunteers, for example).

If I have to answer what I like least, I'd say it's that there is a bit of learning curve to discover all of the features it makes possible. But that's mostly because it will do so much more than the basic.

Ease of scheduling staff, ease of signing up for shifts by employees, organization of shift calendar that is accessible to all employees

Once you have a chance to work with it, it makes staffing a breeze. The customer service is fantastic and receptive to all questions. Our multi-generational personnel can all participate in the scheduling process, and different positions have access to different levels of involvement within that process. Prior to the adoption of Shiftboard for our organization, we used pen and paper to have over 100 employees sign up for various shifts. If pencil was used, staff would sometimes erase someone's shift and sign up in their place. It was a mess. Now everyone can plan their schedules from the comfort of their own home.

I am using Shiftboard to see the shift that I'll be working on for the week. No need to bother the higher ups. Plus in cases of having open shifts because someone has to be out, we get to fill them immediately.

I love the fact that I can send a broadcast to my team members to let them know that an upcoming shift needs coverage. Plus, it is so easy to maneuver!

The interface is kind of a bit confusing. It takes a little of getting used to it before you can fully enjoy the features that it offers.

I am the Volunteer Coordinator for a local dog rescue group and we use Shiftboard to sign up our volunteers for events. The site is super easy to use and any issues are addressed immediately via their great customer service team

One minor issue I have is with formatting outgoing broadcast messages. I am unable to properly space my messages and unable to attach photos which would be a big plus!

I like the various ways you can use the software. It is also fairly simple on the front end, so users can figure it out fairly quickly. I also like the time keeping feature.

The back end can be a little confusing, as in trying to pull reports and the fact that you can't add more than one team to a shift is limiting. Also the timeclock feature is great but I wish it wouldn't be based on numerical values and instead on names.

I like how easy it is to use and its easy to teach other how to use it as well. I teach new users each week how to use shift board.

I would suggest adding a running timer to either the top right or left side of the screen, that way we dont have to stop scheduling to see how many hours we have confirmed. With a running timer it would just showyou that you have already scheduled 30 hours. Just an idea.

I can't speak enough about Shiftboard and the amount of time and energy that the software has saved myself and other managers. I have no qualms about promoting the product to other departments and facilities.

I love how the product is able to track certifications. The trade board function has saves me a lot of time and energy. The document function and linking of certification to profile type has also saves time and paper. I really like that I can now create a schedule and not publish it until I am finished. Schedules we create are often in motion until publication. I like that staff are no longer receiving messages until the schedule is completed.

To send a message to team members I can either send to 1 or broadcast to all. It would be nice if there was the ability do a check box of multiple members to whom the message could be sent. That way those who we know are neither available or in need of the information will get the message.

Ease of scheduling for me as the hiring supervisor and for my staff to schedule themselves within the parameters our department sets.

-The ease of scheduling and duplicating set schedules -Being able to tracker my staff's hours -Posting empty shifts for staff to pick up when they have sporadic availability -Ease of trading shifts

The UI changed sometime ago where in the weekly view that day's shifts aren't differentiated from the rest of the week. So if I wanted to see the full week schedule but also wanted to focus on the current day's shifts without going through the steps of filtering it, I no longer have that function. Also the color scheme is sometimes hard on the eyes.

It does allow me to keep a calendar of my photography schedule for Victory Views, usually in an easy to use fashion.

Overall, it is fairly easy to use, once you get it set up. It it usually quick to update in most cases.

It is confusing sometimes, especially when I add want to add new schools to make appointments for. I have filters of some sort set up, with a list of schools that I somehow set up some time ago. If I am offered a game to shoot photos at, for a team I do not have in that list, I always forget that I need to add that team to the list in my filter so I can see the schedule. It's not easy to see where you need to add it...you add it in "People." Because I don't update that list of schools, I usually forget to do so when a new school appears. Also, there does seem to be some sort of a bug when I download the schedule to my Outlook calendar. It's kind of hard to describe what I see, but, basically, the problem is is that the calendar does not download.

My favorite thing about Shift Board is that it is very user-friendly. Figuring out the different reports and how to's is significantly easy. The necessary steps are easily identifiable. Thank you!

The picking of shifts could be made easier by being able to select perhaps, all the desired shifts for a day at a time instead of a shift at a time. It would be nice to be able to breakdown shifts into smaller slots automatically when returned to available status to facilitate the pick-up of the same.

We have a diversified group of volunteers and I would expect some to have trouble logging in but almost all of our volunteers have trouble. Some have threatened to quit if they had to use the system

I like the ability to schedule people.

Very hard to log into. 80% of our volunteers have failed. Many screens do not take you back to where you were but make you start over for example you are in persons file and add a team membership you have to find that person again to get back ti him. The emails are screwed up if they are opened on Outlook. The availability screen is not by hours. The settings screen is much to complicated. Should be broken down in more identifiable categories and I have no idea what many of the questions mean.

Ease of broadcasted information and broadcasting information for signing up.

I use the History capture to review schedules and pay periods. I also like the interface between the events posted scheduling and private Calendar use. The ease of scheduling and picking up shifts is one of the most useful tools in the industry.

Occasionally the ability to use the site on a mobile versus PC is not as reliable. Overall I believe this site is very comprehensive.

I like the ease of use for this software, its very user friendly and easy to teach to anyone. We use it daily for our employees and even the ones that struggle with computers are able to use Shiftboard. Also the support team is amazing and is always easy to reach.

At the moment I like the financial report the least because of the overtime structure that doesn't capture the daily overtime according to the provincial rules.