All Smart Square Reviews

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Debbie

Hospital & Health Care, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2022

Smart Square = Success in Labor Management

Team members like being able to see their schedules and available shifts to pick up via their mobile devices. Also the ability to submit time off to their managers and receive notification when approved. Being a multifacility healthcare system, this allows us the ability to see staffing at all facilities for best decisions for deployment of our enterprise float pool resources.

PROS

The tool provides ability to have a predictive model for nursing unit census, a staffing plan built within the system to vary staff appropriately to the volume and a interface capability to load daily actual worked hours to volume to monitor closer to real time how you are tracking to budgeted targets. We also have an Open Shift tool to post vacant shift needs for team members to see and pick up to fill the vacancies.

CONS

You still have use of the majority of tools within Smart Square for other clinical areas such as Surgery, Imaging, etc but we have not implemented any predictive modeling for these areas. Schedules are a little more complicated in these areas, but the tool still works for them as well.

Reason for choosing Smart Square

We had a good consulting relationship with Avantas and they were in search for a scheduling system to use and recommend to their clients. We had the opportunity to go thru the selection process with them. Initially it was Optilink, but they ended up obtaining resources to build their own system and we had input into the design of the tool.

Reasons for switching to Smart Square

2007-2008

Vendor Response

Debbie, we value your feedback and are looking forward to our continued partnership.

Replied November 2022

Marla

Hospital & Health Care, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2022

Pick Smart Square

Team productivity went up with the implementation of smart square. All of the automated features in the solution make it so easy to use.

PROS

Smart Square has reporting features that are hard to find in another software solution. Our old scheduling system was a ton of manual work and we could not get the reports we needed. Our company needed a solution that could minimize the workload of our team but increase the capabilities of the solution. Smart Square provided that for us.

CONS

New ideas can take some time to implement because they have to go through product development. When changes are made (like to the modern view), those changes were put in place for 1 or 2 features but not all. Example: as a manager once the new modern platform was put in place, certain user types had to go back the classic view to manager the schedule. It would be better for big changes like that to have it all available at the same time instead of piece mealing it together.

Reasons for switching to Smart Square

User friendly, less manual processes, better reporting

Stephanie

Hospital & Health Care, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2022

Smart Square Pros and Cons

As an SAA, learning SS was a challenge being as though it is a robust software capable of almost anything. That said, my experience has been great and I continue learning and growing with and through our support team at Avantas and the software.

PROS

As a SAA, the more capable the end user is with having control of their schedule is beneficial to us. The open shift program is one of those that allows the employee freedom of scheduling and the leader and us SAA benefit from not having that responsibility, plus it works great in real time.

CONS

SS can do all necessary functions and then some as a whole, and great for the end user, but I must say is not intuitive for the leaders managing it. Simplicity has been lost in the development of the new UI in my opinion. Along with it a lot more bugs. With technology ever changing in the efforts to make software more user friendly, the new Schedule Builder has created more clicks and hidden panels to work with. It is not to say that users don't use and like many of the new features but overall do not prefer the Schedule Builder over classic, unfortunately. Of course this may not have been an issue had we had an integrated HRIS feed taking all the shift updates off of the leaders plates.

Tara

Hospital & Health Care, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2022

Smart Square Staffing System

We are able to see from a global view to the shift few staffing needs. We know that openings are being seen by team members. We are also able to make staffing decisions quickly with tools such as cancellation list when we need to downsize.

PROS

Smart Square is very easy to use and is helpful to manager to see their needs. It posts openings to team members as soon as staffing changes. It has business intelligence that helps the managers to make corrections to staffing and improve budget issues such as incidental Overtime. The monthly scheduling process is easy to follow and gives team members several ways to pick up extra time. The support is excellent. We meet with our support team biweekly to review issues which helps us stay on top any issues.

CONS

The one feature that could be improved on is the report writer. We are able to write basic reports. At times, adding a field to a report is difficult.

Reasons for switching to Smart Square

Leadership decision

Vendor Response

Tara, we appreciate your feedback and will continue to enhance Smart Square's features.

Replied November 2022

Anonymous

10,000+ employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed November 2022

Smart Square

Over the past several years of working with Avantas on Smart Square, there have been times when we have had some concerns about functionality, ease of use, and response to issue/enhancement tickets. That being said over the past year Avantas has made a point to improve their product by listening to their customers and actually taking the feedback and implementing it into the product.

PROS

I like the more modernized approach Smart Square is taking with the tool. I also like the involvement we have as customers in improvements being made within the tool.

CONS

Sometimes it seems as if the enthusiasm to release new/updated features causes an oversight in some areas which in turn causes functionality issues for the users.

Reason for choosing Smart Square

Smart Square allowed our system to view schedules across the board. Previously we had too many groups that should be working together working separately due to the inability to view schedules.

Ginger

Hospital & Health Care, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2022

Smart Square and staffing to demand

It is an invaluable tool for managing a dynamic workforce in todays challenging healthcare labor environment.

PROS

Smart square is intuitive for the end user. With a small investment on the front end, it can shorten the length of time very busy clinical leaders spend in scheduling and staffing. In addition, it has provided the very important vehicle that allows our organization the ability to implement need based incentives and an enterprise float pool for multiple disciplines.

CONS

The networking with other clients is helpful in sharing of best practices. Avantas does a great job of listening in these forums to their customers and providing software updates that continue to enhance the use of the software. It is very important to spend time on the front end in the installation process to make sure that the users understand fully the design decisions and their impact.

Vendor Response

We appreciate your feedback, Ginger.

Replied November 2022

Julie

Hospital & Health Care, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2022

Smart Square Superb!

I am so impressed with [SENSITIVE CONTENT] and his continued support to always be there and answer any of the questions I have. He is exceptional in customer service and helps make my experieince with Smart Square exceptional!

PROS

I highly recommend Smart Square. If you are looking for a wonderful scheduling system to balance your schedules and have a user friendly product you are going to want to obtain this product. The custom reports are beyond helpful in gettting the information you need to present to Administration for them to determine the cost of the industry to the hours of employees for comparison.

CONS

The only true con is there are things that would make our job easier with "special features" that have not been developed yet but Smart Square Support is always willing to listen and add it to what I call the future wish list.

Vendor Response

Thank you so much for your feedback, Julie!

Replied November 2022

Kory

Hospital & Health Care, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed November 2022

Healthcare Scheduling

PROS

Smart Square is a great healthcare scheduling tool built off an online platform allowing users to access the software from anywhere in the Continental United States. The most attractive function of this software is the Open Shift Program. The Open Shift Program allows front-line staff to login, see available shifts, and select the Open Shift to work. One of the main benefits of the Open Shift Program is giving time back to the nurse leaders and automating the shift selection process.

CONS

The biggest opportunity we face with this software is the difficulty of integration between Smart Square and our HRIS software.

Vendor Response

Thank you for your feedback, Kory. We are continuously working on enhancing Smart Square. Stay tuned.

Replied November 2022

Andrew David Clawson

Hospital & Health Care, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2022

Smart Square Product

PROS

What I like most about the Smart Square product is the ease of functionality the tool provides our users. Allowing the team members options on ways they can schedule themselves or being able to see their schedules on the fly with a couple of presses on their cell phone.

CONS

The only thing I can think that may be able to be improved would be the ability to re-run a report for the custom data reports section without having to select the data all over again. For example, I run a report that included over 100 units, my wish would be that I could click on a previous report that the system keeps on file, and just change the dates with the exact same items that were used in that previous report.

Vendor Response

Thank you for your feedback, Andrew.

Replied November 2022

wanda

Hospital & Health Care, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2022

SmartSquare-a way to simplify Scheduling and Staffing

There are settings that control shifts chosen above what is needed. Units can no longer "hide" staff. You eliminate one unit sending staff home while another has a need.

PROS

You can see staff on all units in real time so you are able to balance resources. There is much information about staff in one spot-date of birth, date of hire, credentials. Eliminates the manual system for incentives.Eliminates the paper system nursing units used for staff . Color coding makes identification of skills easy.

CONS

If manual changes are made in certain settings, it affects the automated process.

Reason for choosing Smart Square

Cost and features

Reasons for switching to Smart Square

Previous product was being eliminated

Vendor Response

Thank you, Wanda. We appreciate your feedback and continued partnership.

Replied November 2022

Christine

Hospital & Health Care, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2022

Smart Square Use

There are many great parts to Smart Square.

PROS

I do like that this is a web-based program and can be used from anywhere. I like that AMN is trying to update the views so make it user-friendly.

CONS

I don't like that when they are updating the system, AMN is removing things that worked in previous screens and now do not work in their updates.

Reason for choosing Smart Square

I was not part of this decision.

Vendor Response

Thank you, Christine. We value your feedback and are continuously working on improving Smart Square to your satisfaction.

Replied November 2022

Jane

Hospital & Health Care, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2022

Smart Square review

Overall Smart Square is a user friendly - Enjoy working with our Smart Square support team!

PROS

User friendly for team members - schedule filters - business intelligence tools

CONS

Find the new schedule builder challenging - slowness and I prefer some of the schedule features in the classic view over the schedule builder.

Reasons for switching to Smart Square

Upper leadership

Vendor Response

Hi Jane, we value your feedback and are continuing to work on enhancing Smart Square.

Replied November 2022

Brenda

Hospital & Health Care, 5,001-10,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2022

Smart Square

PROS

The new user interface to the mobile devices was the most impactful. There was a bit of a learning curve, but once the team members got used to the new look and feel, it was a positive change.

CONS

The open shift tool could be improved by allowing the managers to view exactly what the team member sees on their shift calendars.

Vendor Response

We appreciate your feedback, Brenda.

Replied November 2022

Betsy

Hospital & Health Care, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2022

Smart Square

PROS

The software allows you too proactively know where you have staffing/scheduling gaps.

CONS

No cons from my perspective. The software is very user friendly, and the support team listens to our feedback.

Vendor Response

Thank you, Betsy. We appreciate your feedback!

Replied November 2022

Amelia

Mental Health Care, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2022

Awesome for Scheduling and keeping track of staffing needs

PROS

My favorite item of Smart Square is the schedule balancers. I think they really help everyone understand what the staffing needs are for units.

CONS

I do not have any cons as of right now. Thanks!

Vendor Response

Thank you, Amelia. We appreciate your feedback!

Replied November 2022

Heather

Hospital & Health Care, 5,001-10,000 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2022

Software that can configured for an organizations' unique needs

The support from the company has been amazing, I do not feel like I am on an island...I have resources

PROS

Integrates with Time & Attendance, EMR and HR software. Reduces manual and repeat work for all staff.

CONS

Rapid shift recruit product needs more configurable options, otherwise the tool is great.

Reason for choosing Smart Square

The support from Smart Square, staff access outside of work and the ability to configure for unique situations.

Vendor Response

Thank you, Heather. We appreciate your feedback and are looking forward to our continued partnership.

Replied November 2022

Leah

Medical Practice, 1,001-5,000 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed November 2022

Not sure

Good, just wish it represented outpatient surgery more than a hospital floor

PROS

Organization.

CONS

Not designed for an ASC operation, not easy to use from a technical standpoint

Zachary

Hospital & Health Care, 5,001-10,000 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

FUNCTIONALITY

5

Reviewed November 2022

Smart Square Review

PROS

Site is very easy to navigate from admin tools to unit schedules to dashboards

CONS

I always find a search function can be improved. It's just easier to navigate through menus than through a search function

Showing 1 - 18 of 18 Reviews