Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
4.5 / 5
Value for Money
4.5 / 5
Customer Support
4.0 / 5
Functionality
4.0 / 5
Pros
"The stability of whole ERP containing many modules with most effective integration of almost countless work flows. "
"Quick implementation & great value for money. Very intuitive user interface which helps in the quick user adoption."
"The modules. It covers all HR domains. The smartphone app and attendance utility via app is very effective"
Cons
"GUI should be improved. The design could be made more effective with more attractive background and theme. "
"So far so good, improvisation is an on going process with the conversion feedback into feed-forward."
"Customization cost is high, only being accessed through mozilla firefox browser, there are no presentations that explains what employee needs to do in ESS to guide them"
SmartHCM Reviews
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July 2018

Sami from Osit
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2018
It simply makes life easier
Automation
Pros
It used to take our HR department more than a week to prepare payroll , now it only takes a few hours to produce a correct and accurate payroll including leaves and permissions. Many other essential features that helped the company automate many processes. The employee self service is easy to use, it almost does require any training.
Cons
Needs speed improvements but it's not very noticeable. Applying for more than one leave causes an issue sometimes.. Smart HCM has informed us that this issue is resolved in the new release coming soon.
July 2018

Ejaz from Somfy Group
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
4.0
Functionality
5.0
July 2018
A great HCM with so many integrated solutions that are compatible very easily.
Pros
The stability of whole ERP containing many modules with most effective integration of almost countless work flows.
Cons
GUI should be improved. The design could be made more effective with more attractive background and theme.
December 2019
Marwan from Wartsila Power Contracting Co Ltd.
Company Size: 51-200 employees
Industry: Oil & Energy
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
3.0
Customer support
2.0
Functionality
4.0
December 2019
Better supprt in the new services required
Very good.
Pros
Easy use, application on mobile & approval chain is very fast.
Cons
Requesting pay for any additional services.
Reasons for Switching to SmartHCM
Very hard to use.
July 2018
Anonymous
Company Size: 11-50 employees
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2018
A comprehensive product
Low price comprehensive system that even fills the gap that even tier1 systems miss.
Pros
Quite a comprehensive system that automates all of the HR activities and truly make it paper less much more efficient.
Cons
To be able to use it fully, substantial amount of data is required from the business to configure the software, which normally SMEs don't have ready.

Response from SmartHCM
Replied July 2018
Thank you for you feedback for SmartHCM.
July 2018
Anonymous
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
4.0
Functionality
4.0
July 2018
Very comprehensive and detailed HRMS applicaation
Pros
Quick implementation & great value for money. Very intuitive user interface which helps in the quick user adoption.
Cons
Ability to integrate with other applications.

Response from SmartHCM
Replied July 2018
Thank you for your feedback, we always believe there's room for improvement. Send us your suggestions for any feature or functionality to be added in SmartHCM.
December 2019
Hassaan from Zones PK (pvt) Ltd.
Company Size: 201-500 employees
Industry: Information Technology and Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
3.0
December 2019
Review
Pros
1. ESS portal layout and design. 2. Easy to use
Cons
1. Complicated reporting structure 2. Data cannot be converted into meaningful information.
July 2018
Mohammed from Wartsila
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2018
Great product to ease the HR processes
Pros
Adding formulas to automate the calculations of the payroll and the interactions of the support employees to resolve any issue
Cons
Customization cost is high, only being accessed through mozilla firefox browser, there are no presentations that explains what employee needs to do in ESS to guide them
July 2018
Asad from Hotel One (Pvt) Ltd
Company Size: 201-500 employees
Industry: Hospitality
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
2.0
Customer support
4.0
Functionality
2.0
July 2018
The product is good and their support is quite effective
Pros
The modules. It covers all HR domains. The smartphone app and attendance utility via app is very effective
Cons
Reporting side is very weak and basic. Needs dynamic reports. Reports cannot be used for analysis via vlookup
July 2018

Baris from Quandoo
Company Size: 201-500 employees
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
4.0
Functionality
5.0
July 2018
Briefly simplfy the complex
Price is ok...working better than ok.
Pros
Fast, easy to use, shorten all day jobs in few mnts.The product its not just for HR departments also its integrated to finance and all other main software systems
Cons
No comment

Response from SmartHCM
Replied July 2018
Thank you for providing us your feedback
July 2018

Atiq from FAMA Technologies
Company Size: 11-50 employees
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2018
Ranked well when it comes to customization.
Pros
Quite a comprehensive system that automates all of the HR activities and truly make it paper less much more efficient. Highly parameterized, user friendly & flexible to accommodate your requirements.
Cons
Software should be enhanced to other modules as well. It must be consolidated to one package solution for consumer.
July 2018
Fahim from Assets Care FZE
Company Size: 11-50 employees
Industry: Financial Services
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
4.0
Functionality
3.0
July 2018
Overall gives user friendly and better real-time view.
Pros
Better UI and reporting features. Recommended for better HR/ER implementation, helps in easily manage attendance, leaves and other routine HR processes. Top of it, value for money.
Cons
So far so good, improvisation is an on going process with the conversion feedback into feed-forward.