All SmartHCM Reviews

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Reviews are by default sorted by Recommended to software buyers, driven by our proprietary algorithm reflecting the depth and quality of the review, recency of experience, and other factors. As a neutral reviews platform, the star rating of the review is not considered in the "Recommended" ranking, and there is currently no voting mechanism that would allow site visitors to influence the ranking.
User Profile

Sami

Verified reviewer

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2018

It simply makes life easier

Automation

PROS

It used to take our HR department more than a week to prepare payroll , now it only takes a few hours to produce a correct and accurate payroll including leaves and permissions. Many other essential features that helped the company automate many processes. The employee self service is easy to use, it almost does require any training.

CONS

Needs speed improvements but it's not very noticeable. Applying for more than one leave causes an issue sometimes.. Smart HCM has informed us that this issue is resolved in the new release coming soon.

User Profile

Ejaz

Verified reviewer

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed July 2018

A great HCM with so many integrated solutions that are compatible very easily.

PROS

The stability of whole ERP containing many modules with most effective integration of almost countless work flows.

CONS

GUI should be improved. The design could be made more effective with more attractive background and theme.

Marwan

Oil & Energy, 51-200 employees

Used monthly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

2

FUNCTIONALITY

4

Reviewed December 2019

Better supprt in the new services required

Very good.

PROS

Easy use, application on mobile & approval chain is very fast.

CONS

Requesting pay for any additional services.

Reasons for switching to SmartHCM

Very hard to use.

Anonymous

11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2018

A comprehensive product

Low price comprehensive system that even fills the gap that even tier1 systems miss.

PROS

Quite a comprehensive system that automates all of the HR activities and truly make it paper less much more efficient.

CONS

To be able to use it fully, substantial amount of data is required from the business to configure the software, which normally SMEs don't have ready.

Vendor Response

Thank you for you feedback for SmartHCM.

Replied July 2018

Anonymous

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed July 2018

Very comprehensive and detailed HRMS applicaation

PROS

Quick implementation & great value for money. Very intuitive user interface which helps in the quick user adoption.

CONS

Ability to integrate with other applications.

Vendor Response

Thank you for your feedback, we always believe there's room for improvement. Send us your suggestions for any feature or functionality to be added in SmartHCM.

Replied July 2018

Hassaan

Information Technology and Services, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed December 2019

Review

PROS

1. ESS portal layout and design. 2. Easy to use

CONS

1. Complicated reporting structure 2. Data cannot be converted into meaningful information.

Mohammed

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2018

Great product to ease the HR processes

PROS

Adding formulas to automate the calculations of the payroll and the interactions of the support employees to resolve any issue

CONS

Customization cost is high, only being accessed through mozilla firefox browser, there are no presentations that explains what employee needs to do in ESS to guide them

Asad

Hospitality, 201-500 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

2

CUSTOMER SUPPORT

4

FUNCTIONALITY

2

Reviewed July 2018

The product is good and their support is quite effective

PROS

The modules. It covers all HR domains. The smartphone app and attendance utility via app is very effective

CONS

Reporting side is very weak and basic. Needs dynamic reports. Reports cannot be used for analysis via vlookup

User Profile

Baris

Verified reviewer

201-500 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed July 2018

Briefly simplfy the complex

Price is ok...working better than ok.

PROS

Fast, easy to use, shorten all day jobs in few mnts.The product its not just for HR departments also its integrated to finance and all other main software systems

CONS

No comment

Vendor Response

Thank you for providing us your feedback

Replied July 2018

User Profile

Atiq

Verified reviewer

11-50 employees

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2018

Ranked well when it comes to customization.

PROS

Quite a comprehensive system that automates all of the HR activities and truly make it paper less much more efficient. Highly parameterized, user friendly & flexible to accommodate your requirements.

CONS

Software should be enhanced to other modules as well. It must be consolidated to one package solution for consumer.

Fahim

Financial Services, 11-50 employees

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed July 2018

Overall gives user friendly and better real-time view.

PROS

Better UI and reporting features. Recommended for better HR/ER implementation, helps in easily manage attendance, leaves and other routine HR processes. Top of it, value for money.

CONS

So far so good, improvisation is an on going process with the conversion feedback into feed-forward.

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