Softworks software


10 reviews(4.0/5)
10 reviews(4.0/5)

Softworks is a hybrid workforce management suite that caters to businesses in industries such as health care, public sector, manufacturing and retail. Softworks' integrated solutions include time and attendance, employee scheduling and absence management. These solutions can either be deployed on-premise or hosted in the cloud.

Softworks helps HR departments in organizations to track employee time and attendance information, employment history and skills. The solution also offers multiple scheduling tools to align labor with forecasted demand, including support for seasonal and part-time staff. Softworks can automate the cycle of workforce administration from staff induction to scheduling and payroll authorization.

Softworks employee self-service and mobile app solutions enable employees to check schedules, record their own time and attendance, request a holiday and other absences via PCs, laptops, smartphones and tablets. Softworks also offers multiple other clocking options including biometric, proximity pin clocking terminals and email timesheets.

Support is offered via phone and email.

Supported Operating System(s):
Web browser (OS agnostic) , Windows 8 , Windows 10

10 Reviews of Softworks

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  • Sandra from HN

    Specialty: Retail

    Number of employees: 501-1,000 employees

    August 2018

    Useage of softworks

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    System is fast, easy to use. The support that softworks offer is fantastic, they are quick to resolve your query with follow up contact

    Pros

    Easy and quick to use. loads of information stored on system. Good access to reports and they are easy to generate and read

    Cons

    none at the moment that I can think of. If there are issues, all you have to do is raise a ticket and they will be dealt with a.s.a.p.

    This review was submitted organically. No incentive was offered
    Review Source
  • Sahron from Trenchard Aviation

    Specialty: Other Services

    Number of employees: 201-500 employees

    February 2018

    User Friendly

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    No

    Pros

    Easy access
    Quick view
    Adding a new employee is relatively simple.
    General overview of the system is good

    Cons

    Reports are not always easy to pull
    Would like to see more generic reports useful to our requirements such as absenteeism and daily attendance reports

    This review was submitted organically. No incentive was offered
    Review Source
  • John from Willis Towers Watson

    Specialty: Insurance

    Number of employees: 501-1,000 employees

    January 2018

    Easy to use Time and attendance system for users, managers and administrators

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Ease of use, real time reports, price point and excellent after sales support.

    Any queries you may have are always replied to and resolved within a hours or even minutes

    Cons

    Only thing i would like to see is more flexibility for customers to make changes to certain formats in excel reports.

    This review was submitted organically. No incentive was offered
    Review Source
  • Gemma from Circle Voluntary Housing Association

    Specialty: Other Services

    Number of employees: 11-50 employees

    July 2017

    Convient and benefical

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Overall the system is useful but at times i can deal with a few issues and have to contact support more than once a week. Support are great and resourceful but at times can be left waiting for a reply to a problem and I will have to chase for a solution Manual is not very descriptive in learning how to complete a feature

    Pros

    easy for employees to monitor their clocking and annual leave
    some reports are useful
    easy monitoring for supervisors and management

    Cons

    too easily accessible to employees
    not all features do what they say meant to - ie Cancel Absence Entry
    constant issues of the clock cards not calculating correctly after adjustments are made

  • Jean from Wright Group

    Specialty: Insurance

    Number of employees: 51-200 employees

    July 2017

    Softworks provides a user friendly experience, efficient customer support wiht ease of access to training guides etc.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Very happy with the product and service overall. The main thing for us is the end-user interface and our employees find it very easy to use.

    Pros

    User friendliness, training supports/guides online, ticket turnaround is quick for those queries which are urgent

    Cons

    Sometimes, the updates on the tickets are too frequent and can be closed off before I have time to review the query submitted or do the action they have suggested or respond to the query.

  • Liz from Bewley's Ltd

    Specialty: Manufacturing

    Number of employees: 51-200 employees

    July 2017

    Good system.. some gaps to functionality that we missed at evaluation stage

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Mobile app is brilliant!!! System is very user friendly.. users can start to use it straight away without training in some cases

    Cons

    Doesn't have an employee calendar that you can see at a glance what type of absences employees have had

  • Surendra from TESCO IRELAND

    Specialty: Retail

    Number of employees: 10,000+ employees

    July 2017

    Useability and Comfort and great Softworks Support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Always supportive team

    Pros

    - Geat team and quick resolutions
    - Value for money
    - Always helpful in any situation
    - Nice talking to Support team

    Cons

    - During payweeks usually every monday the server got hangs ans we have to restart the webserver again and again for making the Software works properly
    - Sevrer strength must be increased

  • Jacquie from Shannon Group/Shannon Airport Authority/Shannon Commerical Properties/Shannon Heritage

    Specialty: Other Services

    Number of employees: 501-1,000 employees

    July 2017

    Softworks Overview

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I find the overall experience of working with softworks very good and their support team are second to none. There is a big fall out when you move from dealing with the developers on to the support team which can be expected.

    Pros

    Visually Clear, ESS Very self explanatory. Good support team, very efficient, friendly. Calls always returned promptly.

    Cons

    A lot of hard work gets undone when upgrades are done that you are not aware of before the upgrade. There are always advantages and these are sold well but nobody comes out and advises of the disadvantages (facilities that are lost that were in an earlier version) I have asked previously for the pros and cons to be listed out to allow the end user to have the knowledge of what negative possibilities there would be. It would save a lot of time for the end user and also the support desk as softworks from helping the end users with the same issues repeating time and time again.

  • Colin from Newell Rubbermaid UK Services Limited

    Specialty: Distribution

    Number of employees: 201-500 employees

    July 2017

    Functional

    Ease-of-use
    Functionality
    Quality
    Support

    Support although rarely needed is generally very good. Would like to have the opportunity to look further into what the system can do for the business but do not have the time

    Pros

    It rarely gives us any problems. Set- up and disabling of new employees very easy, could be improved by verification of unique record before the end of the process.

    Cons

    Due to lack of usage, no longer familiar with the set-up or configuration. Therefore so any desired modifications tend not to get implemented.

  • jane from Local Government

    Specialty: Public Sector

    Number of employees: 11-50 employees

    July 2017

    Softworks review

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    The employee self service is very easy for our employees to use and navigate and has allowed us to move away from a paper based system.

    Cons

    The connection with configuration and clockwise is often difficult and I find the set up of alerts, and holiday requests quite tricky.

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