All Softworks Reviews
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Anonymous
11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2018
Easy Software
There is no problems with the business using the software. I feel like everyone in the office benefits well from the software, because they do not have trouble with time going missing and it stays accurate.
PROSI love the fact that I am able to log into my time website without any trouble and be on time to work. I do not have to worry about any lagging while on the Time and Attendance site.
CONSThere is nothing that I least like about the software.
Jason
Sports, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed September 2019
Time and Attendance User
Easy to train people and makes life very easy with the use of timeclocks for payroll managers with a large hourly population.
PROS*Ease of use with timeclocks *The dynamic options in regards to reports *Versatility of adding multiple approvers *Ability to track and the use of time off accruals *The timecard exception reports *Ability to have multiple pay classes for a diverse workforce population
CONSNot much about this software that I dislike. Maybe better options when punches are missed, so they timecards are easier to fix.
Reason for choosing Softworks
The ability of ADP to support our business needs
Reasons for switching to Softworks
Lack of customer support
Kevin
Retail, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed September 2019
Upgrade to 9.1
I recognise Softworks is an off the shelf product and is not designed to meet all our needs, but I have a team of managers that expect perfection, and it is challenging to maintain the product as a positive tool in support of staff management. I am concerned when we change computers that has the system set up, there is an extortionate cost to reboot the software onto a new computer. On the whole Softworks is much better than how we use to work, in support of clocking, payroll, shift planning, holidays, and reports. Also great to centralise all our p/documents, allowing our HR department not to hold hard copy p/files.
PROSThe upgrade is visually much better, still early days and we are learning all the tools it offers. The Rep was very good at supporting the problems we had at the initial phase of upgrade, she was efficient and reacted to all the issues immediately. Please pass my sincere thanks...
CONSWe have had many issues regarding the holiday, staff are unable to request a holiday unless we place a shift on the system. Early stages of the upgrade the configuration did not work; The Employee Handbook is not on the App, as when I first discussed this I was informed it would be part of the App. The managers are unable to access as a manager on the App The daily hours are not totalled on the Employee Scheduler
Reason for choosing Softworks
My initial conversation with the Head of Softworks, Andrew Ferguson, gave me confidence in the product and the support ongoing.
Colin
Logistics and Supply Chain, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed July 2017
Functional
Support although rarely needed is generally very good. Would like to have the opportunity to look further into what the system can do for the business but do not have the time
PROSIt rarely gives us any problems. Set- up and disabling of new employees very easy, could be improved by verification of unique record before the end of the process.
CONSDue to lack of usage, no longer familiar with the set-up or configuration. Therefore so any desired modifications tend not to get implemented.
Surendra
Retail, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed July 2017
Useability and Comfort and great Softworks Support
Always supportive team
PROS- Geat team and quick resolutions - Value for money - Always helpful in any situation - Nice talking to Support team
CONS- During payweeks usually every monday the server got hangs ans we have to restart the webserver again and again for making the Software works properly - Sevrer strength must be increased
John
Insurance, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2018
Easy to use Time and attendance system for users, managers and administrators
Ease of use, real time reports, price point and excellent after sales support. Any queries you may have are always replied to and resolved within a hours or even minutes
CONSOnly thing i would like to see is more flexibility for customers to make changes to certain formats in excel reports.
jane
Public Policy, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
FUNCTIONALITY
4
Reviewed July 2017
Softworks review
The employee self service is very easy for our employees to use and navigate and has allowed us to move away from a paper based system.
CONSThe connection with configuration and clockwise is often difficult and I find the set up of alerts, and holiday requests quite tricky.
Anonymous
5,001-10,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed February 2020
Great WFM Product!!!
It made life easier to schedule, manage, record, and report the people management.
PROS- Attendance Interface - Holidays and vacations management - Administrator module - Easy to share - Works in collaborative pattern - Customizable based on scope and profile of the organization
CONS- Cost - Limited usage of color and customized options - Takes time to load with a large amount of data
Priscilla
Electrical/Electronic Manufacturing, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2018
So far so Good!!!
I get to share my experience with others to help them in making a decision.
PROSI was previously using manual time sheets and sometimes as an employee, I get carried away and forget to record my time. With this app, I am able to get reminders once i get on site to work. Even when I forget to clockwork in and out, I am able to email my supervisor about the situation so she rectifies it on her end instantly. With the manual time entry, she may note it but forgets at the end of the pay period to rectify it. The interface for employee time tracking is user friendly.
CONSSo far I have not found anything I dislike about this software. Just that during the trial phase, Clocking in and out would freeze anytime I try to but it does not do that anymore.
Samantha
Verified reviewer
Consumer Services, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2018
Best real time tracking
Most up to date tracker I have ever used
CONSSometimes the transferring of data takes time
Jacquie
Management Consulting, 501-1,000 employees
Used more than 2 years
OVERALL RATING:
2
EASE OF USE
4
VALUE FOR MONEY
2
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed July 2017
Softworks Overview
I find the overall experience of working with softworks very good and their support team are second to none. There is a big fall out when you move from dealing with the developers on to the support team which can be expected.
PROSVisually Clear, ESS Very self explanatory. Good support team, very efficient, friendly. Calls always returned promptly.
CONSA lot of hard work gets undone when upgrades are done that you are not aware of before the upgrade. There are always advantages and these are sold well but nobody comes out and advises of the disadvantages (facilities that are lost that were in an earlier version) I have asked previously for the pros and cons to be listed out to allow the end user to have the knowledge of what negative possibilities there would be. It would save a lot of time for the end user and also the support desk as softworks from helping the end users with the same issues repeating time and time again.
Kamalpreet Singh
Machinery, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
Amending defined Picklists
Reliable system.
PROSEasily configurable. Easy to perform mass updates.
CONSChange request for simple changes to reports take on average 8 weeks.
Jean
Insurance, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2017
Softworks provides a user friendly experience, efficient customer support wiht ease of access to training guides etc.
Very happy with the product and service overall. The main thing for us is the end-user interface and our employees find it very easy to use.
PROSUser friendliness, training supports/guides online, ticket turnaround is quick for those queries which are urgent
CONSSometimes, the updates on the tickets are too frequent and can be closed off before I have time to review the query submitted or do the action they have suggested or respond to the query.
Sandra
Retail, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed August 2018
Useage of softworks
System is fast, easy to use. The support that softworks offer is fantastic, they are quick to resolve your query with follow up contact
PROSEasy and quick to use. loads of information stored on system. Good access to reports and they are easy to generate and read
CONSnone at the moment that I can think of. If there are issues, all you have to do is raise a ticket and they will be dealt with a.s.a.p.
Gemma
Management Consulting, 11-50 employees
Used less than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed July 2017
Convient and benefical
Overall the system is useful but at times i can deal with a few issues and have to contact support more than once a week. Support are great and resourceful but at times can be left waiting for a reply to a problem and I will have to chase for a solution Manual is not very descriptive in learning how to complete a feature
PROSeasy for employees to monitor their clocking and annual leave some reports are useful easy monitoring for supervisors and management
CONStoo easily accessible to employees not all features do what they say meant to - ie Cancel Absence Entry constant issues of the clock cards not calculating correctly after adjustments are made
Liz
Electrical/Electronic Manufacturing, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed July 2017
Good system.. some gaps to functionality that we missed at evaluation stage
Mobile app is brilliant!!! System is very user friendly.. users can start to use it straight away without training in some cases
CONSDoesn't have an employee calendar that you can see at a glance what type of absences employees have had
Sahron
Management Consulting, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2018
User Friendly
No
PROSEasy access Quick view Adding a new employee is relatively simple. General overview of the system is good
CONSReports are not always easy to pull Would like to see more generic reports useful to our requirements such as absenteeism and daily attendance reports
Penny
Hospital & Health Care, 5,001-10,000 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
Easy, Accurate and Reliable
This software is easy to use and reliable in order to record clocking in and hours etc as an employee.
CONSNo issues or concerns at the moment with this software.