About Soon

Designed specifically for customer service teams, Soon is a scheduling platform that facilitates employee shift planning, task scheduling, team communication and more. The cloud-based platform helps managers to plan upcoming shifts by viewing employee skills, availability, experience and other metrics and employees are able to view their assigned jobs in the calendar. Businesses are able to fully customize their schedule setup and customize events depending on their needs. Events added to the calendar can include information on when and where the event will take place, the roles required at the event, the employees assigned to it and any additional details.

With Soon, employees can submit time-off requests and managers are able to review, appro...


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Supported Operating System(s):

Web browser (OS agnostic)

27 Reviews of Soon

Average User Ratings

Overall

4.59 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(19)

19

4 stars

(6)

6

3 stars

(1)

1

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 27 results

October 2018

User Profile Picture

Jiahui from lululemon athletica

Verified Reviewer

Company Size: 51-200 employees

Industry: Retail

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2018

finally scheduling is enjoyable now

scheduling is a big part of my role, and my results depend on it. Soon takes care of a lot of manual processes that are a part of my scheduling work, like tracking availability or event-specific conversations. It freed up a lot of my time and energy for other important work

Pros

pleasant intuitive UI, intelligent UX design responsive support team, lets me keep all team communication in one place for my sanity aaa

Cons

integration with payroll but I know a few things in the pipeline, fingers crossed, I am looking forward to the next updates

Response from Soon

Replied October 2018

Thank you Jiahui, it means a lot to us to hear that you have a pleasant experience using Soon. Your continuous feedback helps evolve the product in ways we could not have imagined.

March 2019

Sarah from Knab

Company Size: 201-500 employees

Industry: Financial Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

March 2019

Planning is becoming more fun :)

Started with a vision and some ideas on planning and together we realized a very cool platform to make planning a lot easier and more fun :)

Pros

All the features that make our planning more easy and clear for employees.

Cons

Not easy enough to get an overview of the team or one person in particular, but that is work in progress.

September 2019

Alyssa from Robeco

Company Size: 11-50 employees

Industry: Retail

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

1.0

Functionality

1.0

September 2019

Not user friendly

Me and my collegues arent pleased with Soon. Soon gives us more questions then help. We need a better overview. It would be great if that can be applied.

Pros

Nothing really nothing ..........................

Cons

No clear overview (I cant see wich collegue is working each day in a clear overview, to much text. I would like to see a clear schedule with colours when available, on vacation and so on) Not user friendly.

Response from Soon

Replied September 2019

Hi Alyssa, Thanks for taking the time to leave us a review. We've been working hard to process the feedback we got from Renard, Rick and Carla. We hope the latest update already gives you a better overview. I see your point and I'll reach out to you directly with some suggestions that might help to improve the situation for you and your colleagues. If you have more feedback we always love to hear it :)

February 2019

Jim from Knab

Company Size: 201-500 employees

Industry: Banking

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

February 2019

Promising new tooling!

Together with Soon we are working on fully automization of our team planning

Pros

The flexibilty with making different boards creating a full overview of all items concerning planning.

Cons

Still quite some clicks to get a complete easy to see overview.

March 2019

Robin from LYNX B.V.

Verified Reviewer

Company Size: 51-200 employees

Industry: Financial Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2019

A modern and great schedule tool

We used to work with Excel in the past. This was not always accurate and clear. Especially when you grow as a company in the number of employees it is suistainable to switch to another schedule tool. Soon thought about our old procedures and partly implemented them in their software.

Pros

Soon has simplified the effort to make a solid and well-organized schedule for LYNX. The different shifts of the various departments are clearly displayed. The ease with which colleagues can view their schedule is a real improvement. Soon is an innovative and collaborative company. The implementation of Soon was therefore self-evident and flawless.

Cons

No negative experiences so far. If something is missing or goes wrong Soon will help you with it.