Spidergap Software

Outclass tool with fantastic customer service and excellent functionality

If I talk about my overall experience, I would say it is the most useful software for me. It is no doubt the best platform that let employees with easy ways of filling out a questionnaire and furthermore providing them good chance to give their feedback securely.

Pros

I have been using this tool for many years, I would say I really love everything about it whether its system or support. It is completely perfect from every angle. I love the high quality of this tool and its quick response that fulfills all the requirements of my questions. Furthermore, it is extremely easy to use. It is the most reliable software that provides comprehensive feedback.

Cons

No doubt it is the complete package but one of the drawbacks is that it lacks the option to save information automatically. I would say if its team adds this feature it will look even more helpful but I am sure its efficient team will keep this issue in consideration and overcome it as soon as possible.

Spidergap Website Review

It was good and exciting, and it had minor disadvantages. The experience was good and informing.

Pros

The most thing I liked about this site was it give the user options to choose from and that makes it easier for the user even if the user is using the site for the first time.

Cons

I strongly suggest that a demo video be included in site so that it can be easier for the user to fill in the questionnaire and typical explames of the questionnaire. I honestly didn't like that because it took me a while to understand and that might make someone leave the site.

Questionnaire Software for Feedback and Analysis

Pros

Working for a gaming department allows me to interact with a lot of people who have different roles. Spidergap enables us to create a questionnaire for people to answer. Each of us has to create our own questions so people can provide feedback. Since I am a sound engineer, I needed to ensure that the audio quality is at par with the standards. The feedback I gathered was very helpful and Spidergap puts that in a report.

Cons

It was brought to my attention that some of the people who filled out the questionnaire were not able to save their work on time and they had to redo it again. They need to add an auto-recovery for unsaved work.
Spidergap still gets a perfect score from me, as I am not sure if it's an issue on my end or a software bug.

Spidergap Bridges the Gap Between Employees and Human Resources

Pros

I got tired of employees emailing me their feedback and complaints and wanted to work with a program where it strictly functions in receiving these type of issues; that way I can keep my emails separate. I came across this program that looked very useful so I decided to try this software called Spidergap. It allows the employees to fill out a questionnaire which I customize. They can provide their feedback in a secure manner. I gather all the reports and assess them and this is where I can make decisions based on their feedback. The software is very manageable and contains a good price.

Cons

Sometimes the stuff I’ve written doesn't automatically save and I’ve lost the information because I accidentally closed the tab. They should have an auto-recovery option.

HR Director

We are using this software to bridge communication gaps we may have. Getting the feedback from the 360's has become a very useful tool in building relationships and operating procedures. It made my job easier, THANKS!

Pros

It is easy to use, very user friendly!
Reports are great, easy to read and all the information is there.
It gave our management team honest assessments and tools to build upon them.

Cons

Honestly, I can't say. We have had a positive experience and we will continue to use this software moving forward.

Long-term Spidergap User

We've used Spidergap in our company, Arcus Consulting for years - since it was first launched. We use it as part of our consulting and training work with clients seeking 360 feedback. We've found the customer support from Spidergap to be exceptional - highly responsive and going out of their way to help us.

Pros

Very easy for feedback providers to use - we've never had anyone say they don't understand how to use it.
So easy to set up a new project based on previous projects and then edit the design
Clear, crisp outputs and reporting

Cons

I have nothing to add to this 'Cons' section

User Friendly, Flexible, and Great Support

Spidergap helps us run 360s for our management development programs on an as-needed basis. Most other 360 products I've seen are full fledged review systems that we need to have as a subscription.

Pros

Great UX. And the support team is super responsive.
It's very easy to field a new or repeat 360 design.

Cons

the landing page for the survey admin screen is the survey design interface, which takes a while to load. It would be nice if a survey with responses took you to the results page by default instead.

An intuitive, easy to use system with insightful performance reporting

Pros

The software is intuitive and easy to use, questions can easily be removed, added and customised.

Cons

I feel as though the desired performance questions (though these can be deleted) can lead the reviewer to answer the actual performance questions in a particular manner.

Really favored with this application

Pros

Tool of great utility, excellent the approach in the personalization of the questionnaires, since it is adapted to the required needs, its functionality is very practical.

Cons

It does not have autoguardado.


In General: Easy management of the tool, being able to select the people you require to be aware of the progress of your management is a great help.

It was easy to create the project. and load all the necessary information

It is very flexible. It is a very intuitive system. The reports themselves are professional and provide the right variety of details, are easy to read and understand

Pros

The application has great flexibility and ease of use The support is fantastic and fast. Custom options facilitate the use of the tool. Easy to use if you only have one person to review

Cons

Can not select individual evaluation scale because it is not a mobile application, it can not be used anywhere. not particularly friendly You can not extract the questionnaire in the format that is on the site

This tool is incredible and fantastic.

Lot of time is saved by using this tool.

Pros

Things that I like in this tool are setting up is easy, user friendly and customer support guys are very professional. They provide free trial set up which is very useful before choosing a tool.

Cons

I feel that if they should create a mobile application so that it can be accessed from anywhere by the people who use it.

Spidergap is professional, user friendly and a great help.

Pros

The 5 credits were extremely helpful and generous. It made us want to create other reviews just to use the system :) It is easy to navigate, very user friendly and quite detailed. The user support is really good too. Well done.

Cons

Setting up the data in the excel upload file can be quite time consuming. Would it be possible to populate my data with your spreadsheet to save the time to type each name and criteria separately? Hope this makes sense??

Very useful software for the realization of works in different work environments and adaptable to an

improvement in my work

Pros

It has a series of functions where you can provide an excellent service, you can design, edit and create jobs easily and get very good results in less time

Cons

At this time I do not have any negative comments about the software, it would be advisable to add better tools to perform a versatile job.

Very easy to use

Pros

Easy to use, stable and flexible options to customize the questionnaire and comment reports are well thought out and easy to execute.

Cons

It does not have an option to save automatically, so information is often lost, but customer service responds super fast to any question

Really intuitive tool.

I would definitely recommend this software

Pros

We had a trial set up so we can choose the most appropriate survey tool for our company and I must say Spidergap is really easy to use it doesn't get boring.

Cons

Can use some more functionalities, customization options and other features- saving drafts, more question types.

I'm an external career coach using this 360 tool to help my coachee obtain valuable feedback.

Pros

This is my first time using this 360 tool and I'm very impressed with quality of tool and reports; ease of use; ability to customize to suit my needs; super fast response time to my questions (haven't waited more than 3 hours despite being in USA--different time zone); quality of FAQs that have answered 98% of my questions; and clean clear reporting. I also LOVE that I can include the Director of HR as having access to my project to view drafts, etc. but not to all of my account (e.g. other projects that don't involve her firm, since I provide consulting to other companies).

Cons

Currently, the tool does not have an auto save feature for participants, so I had to warn them to block out uninterrupted time to complete in one sitting. Spidergap acknowledges that this upgrade is something they are working on. I urge them to do so.

Two other improvements that I've suggested: 1) ability to change relationship category without engaging Spidergap directly (although when I did their response was super-duper fast), 2) in email template to participants: offer a prompt for a deadline date so that respondents know how long they have to complete the questionnaire. Otherwise, we can forget to tell them.

Incredibly easy to use and very intuitive

Electronically manage all our assessment needs

Pros

I had a trial set up in less than an hour without looking at any documentation. then when I got into more complex needs, the documentation and support was outstanding. The process for nominating evaluators, approving them and then tracking the work of the evaluators is really good.

Cons

The survey builder is a little more rudimentary, not much different than Google Forms. Would like to see some more question types, e.g. scaler or matrix. The branching logic is simple; would like to see some looping, i.e. be able to repeat a set of questions multiple times depending upon a value provided by the evaluator.

Spidergap is a decent, middle-of-the-road 360 software that gets the job done

Pros

Easy to use if you only have one or two people to review. The relationship between quantitative ratings and comments is clear.

Cons

Missing a lot of basic features such as saving a draft (I can't tell you how many reviews I've lost due to accidentally closing a tab, submission errors, etc.). The way the software visualizes feedback can be terribly misleading. It paints a very bleak picture for areas for improvement, and doesn't take into account that the feedback is relative to all other feedback. For example, if my lowest rating is a 4/5 in three areas, those three areas will be visualized in a dark red and called out as weaknesses, despite the fact that I scored high on them.

Exceeds my expectations

Pros

Tool is very easy to set up and manage. Invitations and reminders are super easy to send out and the dashboard allows monitoring response rates at a glance. Quality reports with a wealth of data to focus improvements on the areas that matter most.

Cons

Can't really think of anything. I'll pick cost. But, must note, that the cost is very reasonable for the tool and report quality and I've added it only because my initial response of "Can't think of any."

I like that very little time is spent in assorting the input by others.

It put all of your work into perspective you get to see where you need to work in areas of improvement also.

Pros

The interface is very simple to use. It has the best set of feature than any other similar product out there.

Cons

Maybe this isn't a con but the interface has too many features some of them that we don't even use at all.