Spidergap Software

Pros

the ease with which it is used as well as the layout of results . It easily identifies strengths and opportunities

Cons

can't extract the questionnaire in the format that it is in on the site and so not particularly friendly from that point of view

Effective 360 reviews prior to coaching engagements.

Pros

I designed my own questionnaire and found the tool to be extremely flexible and easy to use. The support team was incredibly responsive when I had questions. The whole experience was great.

Cons

Maybe add even more analytical capabilities into the tool. For ex, what does the respondent think the most important characteristics are of a leader, and compare that to what his peers and leaders think. Can be illuminating.

Supported 360 feedback as part of a leadership development programme

Pros

It is easy to navigate, easy to use and the Spidergap team go above and beyond to help you. My clients love it as well, which makes me look good. I won't be using any other 360 tool except for Spidergap!

This software has saved me hours of work.

Pros

The pros are that it has saved me hours of letters and emails to send out and the data is easy to access.The whole experience great, even when I had an issue a quick email to yourselves and I had a response within minutes and issues were resolved.

Pros

The support from the Spidergap team is fantastic, friendly and quick. Customized options eases the use of the tool.

Cons

as of now nothing to like least.. I hope the team is working on improving the technical functionalities of the tool.

Pros

the simple interface that make its very quick and easy to use coupled with customisibilty (yes that is a word!) of the report. The ability to make as many changes and as you want without being charged extra or having to wait for a developer to do it for you.

Cons

I am being very nit picky, the invite emails come from the project owner rather than the individual who is asking for 360 feedback (although they probably would have fixed this by now)

Still work in progress ut I used it for senior management evaluation as part of a culture change program

Pros

Customization! Ability to turn it into what I need and the reports make me look so professional. I was ale to get different reports from this tool that will enable me to give a very comprehensive feedback to my client

Cons

Not so much the software ut I was a little it disappointed that I could not download the group analysis. However, for those who love this tool or are considering using it, google sheets can pretty much help generate the group results when you download the raw results and use charts function to generate whatever charts you need

From the excellent flexibility of the product to the excellent customer support, I encourage you to utilize the services of Spidergap for your next 360 Review. The report is professionally put together and the ease of use from an administrative perspective is top drawer!

We recently came across Spidergap's 360 feedback tool and found it easy to use, stable and flexible. We feel that options to customize the questionnaire and feedback reports are well thought through and easy to execute. What I liked most was the friendliness, technical expertise and prompt service from the Customer Service team - they really want to help and clarified even the smallest of doubts. Congratulations guys - you've developed a superb tool and provide fantastic support!

I was looking for some easy-to-use, cost-optimal, flexible system for 360 feedback collection. Spidergap fully meets my needs!

Pros

flexibility, ease of use

Cons

that I cannot select single assessment scale (need to compare target performamce with current performance)

It was amazing. I got stuck a few times and the SpiderGap support people were awesome in helping me work out any problems that I had. I was working outside of my normal comfort zone so their assistance was greatly appreciated. The assessment is out to the raters now, including me!

Pros

It is extremely functional in that it seems to do most of the work for you. I was amazed when I uploaded the people being assessed and their raters that it sent them out so quickly. There was an error in one of the e-mail addresses so I got a notice right away and was able to fix it, through the instructions provided.

Cons

I got a bit confused navigating the software at first and needed help from the support team. But they were always there to assist.

Advice to Others

I would highly recommend it to any organization that wants to do 360 assessments. You know that the support staff has got your back all along the way. And the price is right.

Using 360 as a tool to evaluate work performances have been very valuable. We were having some issues and conflicts, by doing this survey across the board we were able to identify areas with needed reassessing and change.

Pros

Ability to show both ends of the spectrum. Reassures you for efforts and also indicates areas in need of improvement.

Cons

None

Very intuitive interface and easy to use features. Terrific support, very timely and extremely responsive.

Pros

Easy interface - quick to figure out as a new user
Good feature-set
Very good template survey - only had to change a few words to use it more-or-less out of the box
Beautifully formatted reports

I liked all the pre established competencies that are being rated in the assessment, at least for me it was useful because I am in the initial stages of assessing my management team.
The way the emails are sent to the feedback providers and the reminder capabilities are useful as well,

Thank you

From an administrator's perspective, the system is very easy to understand and navigate.

Building questionnaires / assessments and amending and copying existing questionnaires / assessments is straightforward. Adjusting rating scale and rater groups is very simple.

Options exist in terms of question types - based upon just a single response that rates performance or frequency, or includes a second response that enables raters to specify the level of performance they feel is appropriate for each behaviour being assessed

Narrtive can be added as frequently as you specify, enabling raters to provide examples to back up their ratings

Rater information can be loaded through Excel spreadsheet, or added directly into the system by the Subjects, which saves administrator time manipulating spreadsheets. Additional raters can be added manually, if required.

The email templates are easy to edit, as is issuing emails with links to the questionnaire / assessment and reminders.

Reports are clear and informative - summary information at the front, with detailed scores later.

From the Subject and Raters' perspectives, it's an easy to access system, just one click, with no need for passwords. The system looks and feels professional to them, so high face vailidity.

For reference and training, there is plenty on their site to help you, including videos to walk you through setting things up.

For me, it is not just the system that is important. Spidergap provides a great system, no question. It's also about being able to trust and to be able to rely on the guys who run it to respond quickly and effectively when you do need their help, having made a mistake somewhere. Spidergap provide support second to none.

Highly recommended system and great support.

Spidergap support is remarkable, whenever we ask regarding any enquiry they respond immediately with clear answer.

We are so happy with tools provided for 360 ¿ Degree Feedback system.

I thought introducing 360 to our small business was going to be costly and complicated. We took advantage of the free trial as we only have 5 Managers across the country. I sat down one Sunday afternoon having watched the tutorial vids and used the chat function to get a couple of queries answered (which they did promptly even though it was late on a Saturday night!) and began to create my project. My real surprise was that everything happened the way it should - the way it had been shown on the vids. It made me realise how often I normally feel let down by systems/software/customer service etc. Not only was it as easy as they said to create the project and load all the necessary information, when I came to the questionnaire itself I realised just how flexible it was. It's a very intuitive system and I was able to figure out very quickly how to amend every title and question so that it almost completely mirrored our own Manager Scorecard. This will make the feedback so much more meaningful to the Managers as it will be in their frame of reference and directly related to objectives and KPIs they're already familiar with. The questionnaires went out and some started to bounce back due to incorrect email addresses - again I expected issues in sorting this out but again it was simple and easy to delete the original questionnaires sent and resend to the new addresses. Just a pretty seamless and trouble free process which, like I say, seems a rarity nowadays. The reports themselves are professional and give the right variety of detail, are easy to read and understand - don't know what else to say really - we will be using again, and will happily endorse with enthusiasm.

The Spidergap Tool is a very efficient and comprehensive tool with an amazing support team always available to provide the right guidance to resolve any potential challenge. They are also very receptive to feedback regarding enhancement of the product, which I have personally found very positive! I would highly recommend it to both Consultancies and Corporations interested in having a reliable tool with reliable results. Well done !

only one tiny problem : need to have a function where we can send reminder individually.
I was told if we were to send as a huge batch, within the same organisation, we might receive the mail in the Junk box.

Having used Spidergap for some months now across a number of settings I am incredibly impressed. The solution itself is excellent and Spidergap are clearly keen to listen to feedback and continuously develop their offering. Their pricing is fair and transparent and, perhaps most important of all, their customer service and technical support have been outstanding - very fast response times coupled with a 'nothing is too much trouble' attitude has secured Spidergap a place as one of our trusted suppliers. Highly recommended!