Spidergap Software

It is very flexible. It is a very intuitive system. The reports themselves are professional and provide the right variety of details, are easy to read and understand

Pros

The application has great flexibility and ease of use The support is fantastic and fast. Custom options facilitate the use of the tool. Easy to use if you only have one person to review

Cons

Can not select individual evaluation scale because it is not a mobile application, it can not be used anywhere. not particularly friendly You can not extract the questionnaire in the format that is on the site

Lot of time is saved by using this tool.

Pros

Things that I like in this tool are setting up is easy, user friendly and customer support guys are very professional. They provide free trial set up which is very useful before choosing a tool.

Cons

I feel that if they should create a mobile application so that it can be accessed from anywhere by the people who use it.

Pros

The 5 credits were extremely helpful and generous. It made us want to create other reviews just to use the system :) It is easy to navigate, very user friendly and quite detailed. The user support is really good too. Well done.

Cons

Setting up the data in the excel upload file can be quite time consuming. Would it be possible to populate my data with your spreadsheet to save the time to type each name and criteria separately? Hope this makes sense??

improvement in my work

Pros

It has a series of functions where you can provide an excellent service, you can design, edit and create jobs easily and get very good results in less time

Cons

At this time I do not have any negative comments about the software, it would be advisable to add better tools to perform a versatile job.

Pros

Easy to use, stable and flexible options to customize the questionnaire and comment reports are well thought out and easy to execute.

Cons

It does not have an option to save automatically, so information is often lost, but customer service responds super fast to any question

I would definitely recommend this software

Pros

We had a trial set up so we can choose the most appropriate survey tool for our company and I must say Spidergap is really easy to use it doesn't get boring.

Cons

Can use some more functionalities, customization options and other features- saving drafts, more question types.

Pros

This is my first time using this 360 tool and I'm very impressed with quality of tool and reports; ease of use; ability to customize to suit my needs; super fast response time to my questions (haven't waited more than 3 hours despite being in USA--different time zone); quality of FAQs that have answered 98% of my questions; and clean clear reporting. I also LOVE that I can include the Director of HR as having access to my project to view drafts, etc. but not to all of my account (e.g. other projects that don't involve her firm, since I provide consulting to other companies).

Cons

Currently, the tool does not have an auto save feature for participants, so I had to warn them to block out uninterrupted time to complete in one sitting. Spidergap acknowledges that this upgrade is something they are working on. I urge them to do so.

Two other improvements that I've suggested: 1) ability to change relationship category without engaging Spidergap directly (although when I did their response was super-duper fast), 2) in email template to participants: offer a prompt for a deadline date so that respondents know how long they have to complete the questionnaire. Otherwise, we can forget to tell them.

Electronically manage all our assessment needs

Pros

I had a trial set up in less than an hour without looking at any documentation. then when I got into more complex needs, the documentation and support was outstanding. The process for nominating evaluators, approving them and then tracking the work of the evaluators is really good.

Cons

The survey builder is a little more rudimentary, not much different than Google Forms. Would like to see some more question types, e.g. scaler or matrix. The branching logic is simple; would like to see some looping, i.e. be able to repeat a set of questions multiple times depending upon a value provided by the evaluator.

Pros

Easy to use if you only have one or two people to review. The relationship between quantitative ratings and comments is clear.

Cons

Missing a lot of basic features such as saving a draft (I can¿t tell you how many reviews I¿ve lost due to accidentally closing a tab, submission errors, etc.). The way the software visualizes feedback can be terribly misleading. It paints a very bleak picture for areas for improvement, and doesn¿t take into account that the feedback is relative to all other feedback. For example, if my lowest rating is a 4/5 in three areas, those three areas will be visualized in a dark red and called out as weaknesses, despite the fact that I scored high on them.

Pros

Tool is very easy to set up and manage. Invitations and reminders are super easy to send out and the dashboard allows monitoring response rates at a glance. Quality reports with a wealth of data to focus improvements on the areas that matter most.

Cons

Can't really think of anything. I'll pick cost. But, must note, that the cost is very reasonable for the tool and report quality and I've added it only because my initial response of "Can't think of any."

It put all of your work into perspective you get to see where you need to work in areas of improvement also.

Pros

The interface is very simple to use. It has the best set of feature than any other similar product out there.

Cons

Maybe this isn't a con but the interface has too many features some of them that we don't even use at all.

Pros

I like its flexibility: I completely designed the assessment with all the questions I wanted to.
The customer service is excellent. No matter how many questions you have, they are always kind, quick and very professional.
It is very user-friendly and the translation into spanish is high quality.

Cons

I'd like the report to allow the client to edit his action plan. This way, he would have everything in the same document.

Pros

This software was easy to set-up and use with all of the features I've been looking for in a 360 degree review product.

Cons

The features are all there, but some of the step-by-step processes need to be more clear. Fortunately, the support team is top-notch and answered every question I had very quickly.

Pros

The results were beyond helpful.
Very professional layout with great versatility to customize the annual review report.
Each persons results can be compared to the entire organization as a whole to understand better their results.

Cons

It was a little difficult to set up the annual reviews for each person of the organization.
I also had a little bit of difficulty printing out each individuals review.

Pros

the ease with which it is used as well as the layout of results . It easily identifies strengths and opportunities

Cons

can't extract the questionnaire in the format that it is in on the site and so not particularly friendly from that point of view

Effective 360 reviews prior to coaching engagements.

Pros

I designed my own questionnaire and found the tool to be extremely flexible and easy to use. The support team was incredibly responsive when I had questions. The whole experience was great.

Cons

Maybe add even more analytical capabilities into the tool. For ex, what does the respondent think the most important characteristics are of a leader, and compare that to what his peers and leaders think. Can be illuminating.

Supported 360 feedback as part of a leadership development programme

Pros

It is easy to navigate, easy to use and the Spidergap team go above and beyond to help you. My clients love it as well, which makes me look good. I won't be using any other 360 tool except for Spidergap!

This software has saved me hours of work.

Pros

The pros are that it has saved me hours of letters and emails to send out and the data is easy to access.The whole experience great, even when I had an issue a quick email to yourselves and I had a response within minutes and issues were resolved.

Pros

The support from the Spidergap team is fantastic, friendly and quick. Customized options eases the use of the tool.

Cons

as of now nothing to like least.. I hope the team is working on improving the technical functionalities of the tool.

Pros

the simple interface that make its very quick and easy to use coupled with customisibilty (yes that is a word!) of the report. The ability to make as many changes and as you want without being charged extra or having to wait for a developer to do it for you.

Cons

I am being very nit picky, the invite emails come from the project owner rather than the individual who is asking for 360 feedback (although they probably would have fixed this by now)