Spidergap Software


 

Spidergap is a cloud-based 360 degree feedback assessment solution designed for businesses of all sizes. Spidergap provides built-in templates or users can create customized questionnaires to gather feedback.

Spidergap provides feedback reports and highlights the strengths and improvement areas for individuals. The solution offers custom branding options that allows users to add logos to feedback forms. Users can add text, questions or rating scales by using the online designer with a drag-and-drop interface.

The solution allows users to scale the number of assessors from 10 to 10,000 and add participants in bulk by using Excel. Spidergap can be used by both private and public organizations.

 

Spidergap - Add people to assess
 
  • Spidergap - Add people to assess
    Add people to assess
  • Spidergap - Questionnaire design
    Questionnaire design
  • Spidergap - Collect feedback
    Collect feedback
  • Spidergap - Results
    Results
Supported Operating System(s):
Web browser (OS agnostic)

42 Reviews of Spidergap

Showing 1-20 of 42

 

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November 2017

November 2017

Spider Gap is highly flexible, you can easily adapt it to your needs.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

I like its flexibility: I completely designed the assessment with all the questions I wanted to.
The customer service is excellent. No matter how many questions you have, they are always kind, quick and very professional.
It is very user-friendly and the translation into spanish is high quality.

Cons

I'd like the report to allow the client to edit his action plan. This way, he would have everything in the same document.

Review Source: Capterra
 

Craig from Common Ground Consulting LLC

November 2017

November 2017

Setting up & launching Spidergap for 360 reviews this week was super simple w/amazing support.

Ease-of-use

Functionality

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Pros

This software was easy to set-up and use with all of the features I've been looking for in a 360 degree review product.

Cons

The features are all there, but some of the step-by-step processes need to be more clear. Fortunately, the support team is top-notch and answered every question I had very quickly.

Review Source: Capterra

  Response: Spidergap, Spidergap

Date: November 2017

November 2017

 

Thanks so much for the great feedback Craig - we've got some updates coming to help improve the setup process, but I'm glad our support has been filling the gap in the meantime. Looking forward to continuing to work with you for many months & years to come!

 

Craig from Tiller and Sheets, LLC
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Amazing Experience so easy and useful to use.

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Pros

The results were beyond helpful.
Very professional layout with great versatility to customize the annual review report.
Each persons results can be compared to the entire organization as a whole to understand better their results.

Cons

It was a little difficult to set up the annual reviews for each person of the organization.
I also had a little bit of difficulty printing out each individuals review.

Review Source: Capterra

  Response: Spidergap, Spidergap

Date: November 2017

November 2017

 

Thanks so much for this review Craig. We're so glad you are finding Spidergap useful, and we'll look into how we can improve to address the printing issue + annual review setup you mentioned.

 

Paul from Paul Investments

October 2017

October 2017

Great, would recommend it to anyone

Ease-of-use

Functionality

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Pros

the ease with which it is used as well as the layout of results . It easily identifies strengths and opportunities

Cons

can't extract the questionnaire in the format that it is in on the site and so not particularly friendly from that point of view

Review Source: Capterra
 

Richard from C. Richard McClure & Associates
Number of employees: 1 employee Employees number: 1 employee

September 2017

September 2017

I was very impressed with flexibility of the tool

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Effective 360 reviews prior to coaching engagements.

Pros

I designed my own questionnaire and found the tool to be extremely flexible and easy to use. The support team was incredibly responsive when I had questions. The whole experience was great.

Cons

Maybe add even more analytical capabilities into the tool. For ex, what does the respondent think the most important characteristics are of a leader, and compare that to what his peers and leaders think. Can be illuminating.

Review Source: Capterra
 

BARBARA from Barbara Campbell Training + Consultancy
Number of employees: 1 employee Employees number: 1 employee

September 2017

September 2017

I love this tool!

Ease-of-use

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Supported 360 feedback as part of a leadership development programme

Pros

It is easy to navigate, easy to use and the Spidergap team go above and beyond to help you. My clients love it as well, which makes me look good. I won't be using any other 360 tool except for Spidergap!

Review Source: Capterra
 

Debbie from South Tees Foundation Trust
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

August 2017

August 2017

This is very easy to use and staff are very helpful

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This software has saved me hours of work.

Pros

The pros are that it has saved me hours of letters and emails to send out and the data is easy to access.The whole experience great, even when I had an issue a quick email to yourselves and I had a response within minutes and issues were resolved.

Review Source: Capterra
 

Vijayareka from Societe Generale Global Solution Center

July 2017

July 2017

Awesome customer experience and use friendly options to navigate

Ease-of-use

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Value for Money

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Pros

The support from the Spidergap team is fantastic, friendly and quick. Customized options eases the use of the tool.

Cons

as of now nothing to like least.. I hope the team is working on improving the technical functionalities of the tool.

Review Source: Capterra
 

Chris from Indigo

June 2017

June 2017

Does exactly what you want from a 360 tool at a fraction of the cost of other systems

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

the simple interface that make its very quick and easy to use coupled with customisibilty (yes that is a word!) of the report. The ability to make as many changes and as you want without being charged extra or having to wait for a developer to do it for you.

Cons

I am being very nit picky, the invite emails come from the project owner rather than the individual who is asking for 360 feedback (although they probably would have fixed this by now)

Review Source: Capterra

  Response: Spidergap, Spidergap

Date: June 2017

June 2017

 

Thanks for your feedback Chris. I'm so glad you are finding Spidergap is a good fit for you, and we've made a note of your feature request (I'll do my best to move this up the priority list for you!) :)

Thanks again and we look forward to working with you for years to come!

All the best,

Alexis

 

Caroline from KCR- Transforming human capital
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Funtastic tool. Easy to use with amazing support, help and guidance from the team,

Ease-of-use

Functionality

Product Quality

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Value for Money

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Still work in progress ut I used it for senior management evaluation as part of a culture change program

Pros

Customization! Ability to turn it into what I need and the reports make me look so professional. I was ale to get different reports from this tool that will enable me to give a very comprehensive feedback to my client

Cons

Not so much the software ut I was a little it disappointed that I could not download the group analysis. However, for those who love this tool or are considering using it, google sheets can pretty much help generate the group results when you download the raw results and use charts function to generate whatever charts you need

Review Source: Capterra
 

Mark from Church on the Ridge

April 2017

April 2017

Spidergap delivers!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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From the excellent flexibility of the product to the excellent customer support, I encourage you to utilize the services of Spidergap for your next 360 Review. The report is professionally put together and the ease of use from an administrative perspective is top drawer!

Review Source: Capterra

  Response: Spidergap, Spidergap

Date: April 2017

April 2017

 

Thanks Mark, I'm so glad you've found Spidergap useful and am really pleased that you found the report, flexibility, support and ease-of-ease particularly 'top drawer'. I'll pass your kind words on to the team, and we look forward to supporting you in future.

 

Girish from Stillwater Consulting

April 2017

April 2017

Great functionality and customer support at Spidergap!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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We recently came across Spidergap's 360 feedback tool and found it easy to use, stable and flexible. We feel that options to customize the questionnaire and feedback reports are well thought through and easy to execute. What I liked most was the friendliness, technical expertise and prompt service from the Customer Service team - they really want to help and clarified even the smallest of doubts. Congratulations guys - you've developed a superb tool and provide fantastic support!

Review Source: Capterra

  Response: Spidergap, Spidergap

Date: April 2017

April 2017

 

Thanks so much for your feedback Girish, I'm really glad you find Spidergap is helpful in running your 360 feedback reviews. I'll pass on your comments to the team, and we look forward to supporting you in future!

All the best,

Alexis

 

Ewa from TRANSFORMACJA HR
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

Excellent! I truly recommend.

Ease-of-use

Functionality

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I was looking for some easy-to-use, cost-optimal, flexible system for 360 feedback collection. Spidergap fully meets my needs!

Pros

flexibility, ease of use

Cons

that I cannot select single assessment scale (need to compare target performamce with current performance)

Review Source: Capterra

  Response: Spidergap, Spidergap

Date: October 2016

October 2016

 

Thanks for your review Ewa, we're glad you got value from Spidergap.

Just one minor point, you mentioned that it isn't possible to use only current performance rating - sorry for the misunderstanding, this is actually possible (see: https://www.spidergap.com/help#!articles/465-2646-can-i-just-get-feedback-on-current-performance-rather-than-current-vs-desired )

We'll try to make this clearer in future. Please let us know if you'd like a call to discuss further or help you get this set up.

Thanks,

Alexis

 

Katie from Marin Clean Energy (MCE)
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2016

August 2016

Spidergap Rocks!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Product Quality
Quality
Value for Money
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Support

It was amazing. I got stuck a few times and the SpiderGap support people were awesome in helping me work out any problems that I had. I was working outside of my normal comfort zone so their assistance was greatly appreciated. The assessment is out to the raters now, including me!

Pros

It is extremely functional in that it seems to do most of the work for you. I was amazed when I uploaded the people being assessed and their raters that it sent them out so quickly. There was an error in one of the e-mail addresses so I got a notice right away and was able to fix it, through the instructions provided.

Cons

I got a bit confused navigating the software at first and needed help from the support team. But they were always there to assist.

Advice to Others

I would highly recommend it to any organization that wants to do 360 assessments. You know that the support staff has got your back all along the way. And the price is right.

Review Source: Capterra

  Response: Spidergap, Spidergap

Date: August 2016

August 2016

 

Thanks Katie, it has been a pleasure helping you get your 360 project set up, and we look forward to continuing to support the development of your teams.

Thanks again,

Alexis

 

Vicki from CHRC Ltd
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2016

July 2016

360 feedback

Ease-of-use

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Using 360 as a tool to evaluate work performances have been very valuable. We were having some issues and conflicts, by doing this survey across the board we were able to identify areas with needed reassessing and change.

Pros

Ability to show both ends of the spectrum. Reassures you for efforts and also indicates areas in need of improvement.

Cons

None

Review Source: Capterra

  Response: Spidergap, Spidergap

Date: July 2016

July 2016

 

Thanks Vicki, we're glad you've found Spidergap useful and we look forward to continuing to support you in future!
All the best,
Alexis

 

Gopal from Innovate+Grow Group sàrl
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2016

July 2016

Excellent 360¿ Feedback Tool

Ease-of-use

Functionality

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Value for Money

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Support

Very intuitive interface and easy to use features. Terrific support, very timely and extremely responsive.

Pros

Easy interface - quick to figure out as a new user
Good feature-set
Very good template survey - only had to change a few words to use it more-or-less out of the box
Beautifully formatted reports

Review Source: Capterra
 

Sonia from One Call

June 2016

June 2016

Highly useful and efficient

Ease-of-use

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I liked all the pre established competencies that are being rated in the assessment, at least for me it was useful because I am in the initial stages of assessing my management team.
The way the emails are sent to the feedback providers and the reminder capabilities are useful as well,

Thank you

Review Source: Capterra
 

Paul from Loxton Consulting Group

February 2016

February 2016

I have been using Spidergap for 5 years and am very pleased with it. Great system and support!

Ease-of-use

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From an administrator's perspective, the system is very easy to understand and navigate.

Building questionnaires / assessments and amending and copying existing questionnaires / assessments is straightforward. Adjusting rating scale and rater groups is very simple.

Options exist in terms of question types - based upon just a single response that rates performance or frequency, or includes a second response that enables raters to specify the level of performance they feel is appropriate for each behaviour being assessed

Narrtive can be added as frequently as you specify, enabling raters to provide examples to back up their ratings

Rater information can be loaded through Excel spreadsheet, or added directly into the system by the Subjects, which saves administrator time manipulating spreadsheets. Additional raters can be added manually, if required.

The email templates are easy to edit, as is issuing emails with links to the questionnaire / assessment and reminders.

Reports are clear and informative - summary information at the front, with detailed scores later.

From the Subject and Raters' perspectives, it's an easy to access system, just one click, with no need for passwords. The system looks and feels professional to them, so high face vailidity.

For reference and training, there is plenty on their site to help you, including videos to walk you through setting things up.

For me, it is not just the system that is important. Spidergap provides a great system, no question. It's also about being able to trust and to be able to rely on the guys who run it to respond quickly and effectively when you do need their help, having made a mistake somewhere. Spidergap provide support second to none.

Highly recommended system and great support.

Review Source: Capterra

  Response: Spidergap, Spidergap

Date: February 2016

February 2016

 

Thanks Paul, it has been a pleasure working with you, and we look forward to supporting you with running 360s with your clients for many years to come!

All the best,

Alexis

 

Nawal from Boubyan Bank - Kuwait

February 2016

February 2016

Spidergap Support

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Spidergap support is remarkable, whenever we ask regarding any enquiry they respond immediately with clear answer.

We are so happy with tools provided for 360 ¿ Degree Feedback system.


Review Source: Capterra

  Response: Spidergap, Spidergap

Date: February 2016

February 2016

 

Thanks Nawal, I'm very glad we could help!
Kind regards,
Alexis

 

Fiona from Skinhealth Spa

January 2016

January 2016

Struggling to find fault - am so used to glitches/issues/poor customer service - not here.

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I thought introducing 360 to our small business was going to be costly and complicated. We took advantage of the free trial as we only have 5 Managers across the country. I sat down one Sunday afternoon having watched the tutorial vids and used the chat function to get a couple of queries answered (which they did promptly even though it was late on a Saturday night!) and began to create my project. My real surprise was that everything happened the way it should - the way it had been shown on the vids. It made me realise how often I normally feel let down by systems/software/customer service etc. Not only was it as easy as they said to create the project and load all the necessary information, when I came to the questionnaire itself I realised just how flexible it was. It's a very intuitive system and I was able to figure out very quickly how to amend every title and question so that it almost completely mirrored our own Manager Scorecard. This will make the feedback so much more meaningful to the Managers as it will be in their frame of reference and directly related to objectives and KPIs they're already familiar with. The questionnaires went out and some started to bounce back due to incorrect email addresses - again I expected issues in sorting this out but again it was simple and easy to delete the original questionnaires sent and resend to the new addresses. Just a pretty seamless and trouble free process which, like I say, seems a rarity nowadays. The reports themselves are professional and give the right variety of detail, are easy to read and understand - don't know what else to say really - we will be using again, and will happily endorse with enthusiasm.

Review Source: Capterra

  Response: Spidergap, Spidergap

Date: January 2016

January 2016

 

Thank you so much for your review Fiona, the whole team are genuinely touched by your comments and fired up about how what we are doing is helping you and your managers. If there is anything we can do to help, or improve then do let us know!
All the best,
Alexis