Spidergap 360 Feedback
About Spidergap 360 Feedback
Awards and Recognition
Spidergap 360 Feedback Pricing
Pricing is calculated based on the number of employees receiving feedback. For example: 10 employees receiving feedback: $89 per employee/year 25 employees: $79 per employee/year 50 employees: $69 per employee/year 100 employees: $56 per employee/year 250 employees: $44 per employee/year 1000 employees: $22 per employee/year As low as $12.50 per employee/year. Use our pricing calculator at https://www.spidergap.com/subscriptions Spidergap offers a 15% discount for charities and academic users.
Starting price:
$99.00 per year
Free trial:
Not Available
Free version:
Available

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Most Helpful Reviews for Spidergap 360 Feedback
1 - 5 of 104 Reviews
Travis
Verified reviewer
Higher Education, 10,000+ employees
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2018
Outclass tool with fantastic customer service and excellent functionality
If I talk about my overall experience, I would say it is the most useful software for me. It is no doubt the best platform that let employees with easy ways of filling out a questionnaire and furthermore providing them good chance to give their feedback securely.
PROSI have been using this tool for many years, I would say I really love everything about it whether its system or support. It is completely perfect from every angle. I love the high quality of this tool and its quick response that fulfills all the requirements of my questions. Furthermore, it is extremely easy to use. It is the most reliable software that provides comprehensive feedback.
CONSNo doubt it is the complete package but one of the drawbacks is that it lacks the option to save information automatically. I would say if its team adds this feature it will look even more helpful but I am sure its efficient team will keep this issue in consideration and overcome it as soon as possible.
Vendor Response
Thanks Travis. We really appreciate your feedback and you are right - the lack of automatically saving responses before submitting is our main drawback. The good news is that this feature is our top priority and is expected be released in the next 4-6 weeks! Looking forward to supporting you and the University even better in 2019 as a result :-) Alexis ----- Edit: Good news! As of 8 February 2019, we now support automatic saving of feedback responses!
Replied June 2019
Anonymous
10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed October 2018
Spidergap Bridges the Gap Between Employees and Human Resources
I got tired of employees emailing me their feedback and complaints and wanted to work with a program where it strictly functions in receiving these type of issues; that way I can keep my emails separate. I came across this program that looked very useful so I decided to try this software called Spidergap. It allows the employees to fill out a questionnaire which I customize. They can provide their feedback in a secure manner. I gather all the reports and assess them and this is where I can make decisions based on their feedback. The software is very manageable and contains a good price.
CONSSometimes the stuff I’ve written doesn't automatically save and I’ve lost the information because I accidentally closed the tab. They should have an auto-recovery option.
Vendor Response
Thank you! We really appreciate your feedback and you are right - the lack of automatically saving responses before submitting is our main drawback. The good news is that this feature is our top priority and is expected be released in the next 4-6 weeks! Looking forward to supporting you and the University even better in 2019 as a result :-) Alexis ----- Edit: Good news! As of 8 February 2019, we now support automatic saving of feedback responses!
Replied June 2019
maria elena
Verified reviewer
Used monthly for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2018
Very easy to use
Easy to use, stable and flexible options to customize the questionnaire and comment reports are well thought out and easy to execute.
CONSIt does not have an option to save automatically, so information is often lost, but customer service responds super fast to any question
Vendor Response
Thanks for your feedback Maria. Adding auto-saving functionality to the feedback questionnaire is one of our top priorities and we'll let you know as soon as it is available. In the meantime, you can advise people that as long as people don't close the browser tab, they won't lose the response. Thanks, Alexis ----- Edit: Good news! As of 8 February 2019, we now support automatic saving of feedback responses!
Replied June 2019
Sidney
Real Estate, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2022
Spidergap is great!
My overall experience has been great. The tool is easy to use, the customer service is fantastic, and we've yet to have any trouble with it.
PROSWhat I like most about Spidergap is how convenient and efficient it is to use. It's very user-friendly, there are great articles to help with questions, and everything is easily accessible.
CONSI wish there was more room for customization. There are a few things on the report we wish we could tweak, but it's not a make-or-break thing! A suggestion I'd make is to have a page for users to few outstanding requests, approvals, or peer-assessments they need to complete so they have a list of those in one spot.
Vendor Response
Thank you for taking the time to share your thoughts! We're thrilled that you find Spidergap convenient, efficient, and user-friendly and that our help articles are useful. We completely understand that every organization has unique needs and requirements. If you could contact us with more details on your requirements, we would be happy to look into these features further and see if we can incorporate them into our tool. We value your opinion and would like to ensure that Spidergap continues to meet your needs.
Replied March 2023
Gregg
Verified reviewer
Medical Devices, 201-500 employees
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2018
HR Director
We are using this software to bridge communication gaps we may have. Getting the feedback from the 360's has become a very useful tool in building relationships and operating procedures. It made my job easier, THANKS!
PROSIt is easy to use, very user friendly! Reports are great, easy to read and all the information is there. It gave our management team honest assessments and tools to build upon them.
CONSHonestly, I can't say. We have had a positive experience and we will continue to use this software moving forward.