Spidergap Software


 

Spidergap is a cloud-based 360 degree feedback assessment solution designed for businesses of all sizes. Spidergap provides built-in templates or users can create customized questionnaires to gather feedback.

Spidergap provides feedback reports and highlights the strengths and improvement areas for individuals. The solution offers custom branding options that allows users to add logos to feedback forms. Users can add text, questions or rating scales by using the online designer with a drag-and-drop interface.

The solution allows users to scale the number of assessors from 10 to 10,000 and add participants in bulk by using Excel. Spidergap can be used by both private and public organizations.

 

Spidergap - Add people to assess
 
  • Spidergap - Add people to assess
    Add people to assess
  • Spidergap - Questionnaire design
    Questionnaire design
  • Spidergap - Collect feedback
    Collect feedback
  • Spidergap - Results
    Results
Supported Operating System(s):
Web browser (OS agnostic)

53 Reviews of Spidergap

Showing 1-20 of 53

 

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June 2018

June 2018

It was easy to create the project. and load all the necessary information

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It is very flexible. It is a very intuitive system. The reports themselves are professional and provide the right variety of details, are easy to read and understand

Pros

The application has great flexibility and ease of use The support is fantastic and fast. Custom options facilitate the use of the tool. Easy to use if you only have one person to review

Cons

Can not select individual evaluation scale because it is not a mobile application, it can not be used anywhere. not particularly friendly You can not extract the questionnaire in the format that is on the site

Review Source: Capterra
 

Pranay from Reliable Software
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

May 2018

May 2018

This tool is incredible and fantastic.

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Lot of time is saved by using this tool.

Pros

Things that I like in this tool are setting up is easy, user friendly and customer support guys are very professional. They provide free trial set up which is very useful before choosing a tool.

Cons

I feel that if they should create a mobile application so that it can be accessed from anywhere by the people who use it.

Review Source: Capterra
 

Riska from Crest Education Ltd

May 2018

May 2018

Spidergap is professional, user friendly and a great help.

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Pros

The 5 credits were extremely helpful and generous. It made us want to create other reviews just to use the system :) It is easy to navigate, very user friendly and quite detailed. The user support is really good too. Well done.

Cons

Setting up the data in the excel upload file can be quite time consuming. Would it be possible to populate my data with your spreadsheet to save the time to type each name and criteria separately? Hope this makes sense??

Review Source: Capterra
 


May 2018

May 2018

Very useful software for the realization of works in different work environments and adaptable to an

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improvement in my work

Pros


It has a series of functions where you can provide an excellent service, you can design, edit and create jobs easily and get very good results in less time

Cons


At this time I do not have any negative comments about the software, it would be advisable to add better tools to perform a versatile job.

Review Source: Capterra
 

maria elena from La Granja Avicola RKF

May 2018

May 2018

Very easy to use

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Pros

Easy to use, stable and flexible options to customize the questionnaire and comment reports are well thought out and easy to execute.

Cons

It does not have an option to save automatically, so information is often lost, but customer service responds super fast to any question

Review Source: Capterra

  Response: Spidergap, Spidergap

Date: May 2018

May 2018

 

Thanks for your feedback Maria. Adding auto-saving functionality to the feedback questionnaire is one of our top priorities and we'll let you know as soon as it is available. In the meantime, you can advise people that as long as people don't close the browser tab, they won't lose the response.

Thanks,
Alexis

 


April 2018

April 2018

Really intuitive tool.

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I would definitely recommend this software

Pros

We had a trial set up so we can choose the most appropriate survey tool for our company and I must say Spidergap is really easy to use it doesn't get boring.

Cons

Can use some more functionalities, customization options and other features- saving drafts, more question types.

Review Source: Capterra
 

Cheryl from Avance LLC
Number of employees: 1 employee Employees number: 1 employee

March 2018

March 2018

I'm an external career coach using this 360 tool to help my coachee obtain valuable feedback.

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Pros

This is my first time using this 360 tool and I'm very impressed with quality of tool and reports; ease of use; ability to customize to suit my needs; super fast response time to my questions (haven't waited more than 3 hours despite being in USA--different time zone); quality of FAQs that have answered 98% of my questions; and clean clear reporting. I also LOVE that I can include the Director of HR as having access to my project to view drafts, etc. but not to all of my account (e.g. other projects that don't involve her firm, since I provide consulting to other companies).

Cons

Currently, the tool does not have an auto save feature for participants, so I had to warn them to block out uninterrupted time to complete in one sitting. Spidergap acknowledges that this upgrade is something they are working on. I urge them to do so.

Two other improvements that I've suggested: 1) ability to change relationship category without engaging Spidergap directly (although when I did their response was super-duper fast), 2) in email template to participants: offer a prompt for a deadline date so that respondents know how long they have to complete the questionnaire. Otherwise, we can forget to tell them.

Review Source: Capterra

  Response: Spidergap, Spidergap

Date: April 2018

April 2018

 

Hi Cheryl,

Thanks so much for your kind review. I'm so glad you get valuable feedback and that you like Spidergap's reports, ease of use, customization, support, and other features.

We definitely agree with the areas to improve that you highlight and as you say they are on our roadmap for this year. (We'll keep you updated).

Thanks again for taking the time to share your feedback.

All the best,

Alexis

 

Michael from Ingage Partners
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Incredibly easy to use and very intuitive

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Electronically manage all our assessment needs

Pros

I had a trial set up in less than an hour without looking at any documentation. then when I got into more complex needs, the documentation and support was outstanding. The process for nominating evaluators, approving them and then tracking the work of the evaluators is really good.

Cons

The survey builder is a little more rudimentary, not much different than Google Forms. Would like to see some more question types, e.g. scaler or matrix. The branching logic is simple; would like to see some looping, i.e. be able to repeat a set of questions multiple times depending upon a value provided by the evaluator.

Review Source: Capterra

  Response: Spidergap, Spidergap

Date: February 2018

February 2018

 

Thanks so much for your review Michael. I'm so glad you've found Spidergap useful, have found our support great, and I've captured your feedback on ways in which we could add to our questionnaire builder. In fact, we've already got some changes coming that I think you will like - more on this soon! :-)
Thanks again,
Alexis

 

Joe from RevUnit
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2018

January 2018

Spidergap is a decent, middle-of-the-road 360 software that gets the job done

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Pros

Easy to use if you only have one or two people to review. The relationship between quantitative ratings and comments is clear.

Cons

Missing a lot of basic features such as saving a draft (I can¿t tell you how many reviews I¿ve lost due to accidentally closing a tab, submission errors, etc.). The way the software visualizes feedback can be terribly misleading. It paints a very bleak picture for areas for improvement, and doesn¿t take into account that the feedback is relative to all other feedback. For example, if my lowest rating is a 4/5 in three areas, those three areas will be visualized in a dark red and called out as weaknesses, despite the fact that I scored high on them.

Review Source: Capterra

  Response: Spidergap, Spidergap

Date: January 2018

January 2018

 

Hi Joe,

Thanks for your feedback!

We really appreciate feedback that helps us to improve, even if it¿s not always as flattering as we¿d like.

As you¿ve identified a few issues, I¿m really keen to help you address these and to get further feedback to understand where else we need to improve. However, I'm limited to 1,000 characters here so I have sent you an email directly.

In summary:
- I¿m pleased to say that we have a new feature that we¿ll be releasing soon to address accidentally closing tabs
- We can support you in changing the Red/Amber/Green boundaries in the report
- We aim to be world-leading (not middle of road), so I would love to connect with you directly via a call to learn more about what else you¿d like to see from us to reach that level

All the best,

Alexis

 

Melissa from Cayman Islands Postal Service

December 2017

December 2017

Exceeds my expectations

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Pros

Tool is very easy to set up and manage. Invitations and reminders are super easy to send out and the dashboard allows monitoring response rates at a glance. Quality reports with a wealth of data to focus improvements on the areas that matter most.

Cons

Can't really think of anything. I'll pick cost. But, must note, that the cost is very reasonable for the tool and report quality and I've added it only because my initial response of "Can't think of any."

Review Source: Capterra

  Response: Spidergap, Spidergap

Date: December 2017

December 2017

 

Thanks so much for your review Melissa - I'm so glad we've exceeded your expectations, and we've got some improvements coming in 2018 that I think you'll really like too!

All the best,

Alexis

 

Yorick from Media.net
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

November 2017

November 2017

I like that very little time is spent in assorting the input by others.

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It put all of your work into perspective you get to see where you need to work in areas of improvement also.

Pros

The interface is very simple to use. It has the best set of feature than any other similar product out there.

Cons

Maybe this isn't a con but the interface has too many features some of them that we don't even use at all.

Review Source: Capterra
 


November 2017

November 2017

Spider Gap is highly flexible, you can easily adapt it to your needs.

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Pros

I like its flexibility: I completely designed the assessment with all the questions I wanted to.
The customer service is excellent. No matter how many questions you have, they are always kind, quick and very professional.
It is very user-friendly and the translation into spanish is high quality.

Cons

I'd like the report to allow the client to edit his action plan. This way, he would have everything in the same document.

Review Source: Capterra
 

Craig from Common Ground Consulting LLC

November 2017

November 2017

Setting up & launching Spidergap for 360 reviews this week was super simple w/amazing support.

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Pros

This software was easy to set-up and use with all of the features I've been looking for in a 360 degree review product.

Cons

The features are all there, but some of the step-by-step processes need to be more clear. Fortunately, the support team is top-notch and answered every question I had very quickly.

Review Source: Capterra

  Response: Spidergap, Spidergap

Date: November 2017

November 2017

 

Thanks so much for the great feedback Craig - we've got some updates coming to help improve the setup process, but I'm glad our support has been filling the gap in the meantime. Looking forward to continuing to work with you for many months & years to come!

 

Craig from Tiller and Sheets, LLC
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Amazing Experience so easy and useful to use.

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Pros

The results were beyond helpful.
Very professional layout with great versatility to customize the annual review report.
Each persons results can be compared to the entire organization as a whole to understand better their results.

Cons

It was a little difficult to set up the annual reviews for each person of the organization.
I also had a little bit of difficulty printing out each individuals review.

Review Source: Capterra

  Response: Spidergap, Spidergap

Date: November 2017

November 2017

 

Thanks so much for this review Craig. We're so glad you are finding Spidergap useful, and we'll look into how we can improve to address the printing issue + annual review setup you mentioned.

 

Paul from Paul Investments

October 2017

October 2017

Great, would recommend it to anyone

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Pros

the ease with which it is used as well as the layout of results . It easily identifies strengths and opportunities

Cons

can't extract the questionnaire in the format that it is in on the site and so not particularly friendly from that point of view

Review Source: Capterra
 

Richard from C. Richard McClure & Associates
Number of employees: 1 employee Employees number: 1 employee

September 2017

September 2017

I was very impressed with flexibility of the tool

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Effective 360 reviews prior to coaching engagements.

Pros

I designed my own questionnaire and found the tool to be extremely flexible and easy to use. The support team was incredibly responsive when I had questions. The whole experience was great.

Cons

Maybe add even more analytical capabilities into the tool. For ex, what does the respondent think the most important characteristics are of a leader, and compare that to what his peers and leaders think. Can be illuminating.

Review Source: Capterra
 

BARBARA from Barbara Campbell Training + Consultancy
Number of employees: 1 employee Employees number: 1 employee

September 2017

September 2017

I love this tool!

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Supported 360 feedback as part of a leadership development programme

Pros

It is easy to navigate, easy to use and the Spidergap team go above and beyond to help you. My clients love it as well, which makes me look good. I won't be using any other 360 tool except for Spidergap!

Review Source: Capterra
 

Debbie from South Tees Foundation Trust
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

August 2017

August 2017

This is very easy to use and staff are very helpful

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This software has saved me hours of work.

Pros

The pros are that it has saved me hours of letters and emails to send out and the data is easy to access.The whole experience great, even when I had an issue a quick email to yourselves and I had a response within minutes and issues were resolved.

Review Source: Capterra
 

Vijayareka from Societe Generale Global Solution Center

July 2017

July 2017

Awesome customer experience and use friendly options to navigate

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Pros

The support from the Spidergap team is fantastic, friendly and quick. Customized options eases the use of the tool.

Cons

as of now nothing to like least.. I hope the team is working on improving the technical functionalities of the tool.

Review Source: Capterra
 

Chris from Indigo

June 2017

June 2017

Does exactly what you want from a 360 tool at a fraction of the cost of other systems

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Pros

the simple interface that make its very quick and easy to use coupled with customisibilty (yes that is a word!) of the report. The ability to make as many changes and as you want without being charged extra or having to wait for a developer to do it for you.

Cons

I am being very nit picky, the invite emails come from the project owner rather than the individual who is asking for 360 feedback (although they probably would have fixed this by now)

Review Source: Capterra

  Response: Spidergap, Spidergap

Date: June 2017

June 2017

 

Thanks for your feedback Chris. I'm so glad you are finding Spidergap is a good fit for you, and we've made a note of your feature request (I'll do my best to move this up the priority list for you!) :)

Thanks again and we look forward to working with you for years to come!

All the best,

Alexis