Spidergap 360 Feedback

RATING:

4.8

(107)

About Spidergap 360 Feedback

Spidergap is a cloud-based 360 degree feedback tool designed for businesses of all sizes. You can use out-of-the-box templates to start collecting feedback immediately, or you can fully customize your questionnaires to include competencies and behaviors that you value most. A top-rated Software Advice solution for over 7 years running, most organizations select Spidergap for their award-winning consultative support and their easy-to-manage process that allows you to scale from 10 to 10,000+ participants with little effort. Your employees will love receiving engaging feedback reports that are not only easy to understand, but fully actionable — resulting in your organization getting big return-on-investment.

Awards and Recognition

FrontRunner 2021
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Spidergap 360 Feedback Pricing

Starting price: 

$989.00 per year

Free trial: 

Not Available

Free version: 

Available

Feedback reports are easy to understand and use
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Spidergap 360 Feedback Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Spidergap 360 Feedback

1 - 5 of 107 Reviews

User Profile

Craig

Verified reviewer

Financial Services, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2017

Amazing Experience so easy and useful to use.

PROS

The results were beyond helpful. Very professional layout with great versatility to customize the annual review report. Each persons results can be compared to the entire organization as a whole to understand better their results.

CONS

It was a little difficult to set up the annual reviews for each person of the organization. I also had a little bit of difficulty printing out each individuals review.

Vendor Response

Thanks so much for this review Craig. We're so glad you are finding Spidergap useful, and we'll look into how we can improve to address the printing issue + annual review setup you mentioned.

Replied November 2017

Jickson

Computer Software, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2021

Moderate, great client assistance and a simple to-utilize administration

Great. Incredible help setting things up and afterward there were ordinary touch focuses as the year progressed. The actual instrument is natural, straightforward and clear, and takes into consideration a lot of customisation. There are more extravagant and fancier 360 assessment benefits out there, yet thinking about the entirely sensible valuing, Spidergap is a fabulous assistance that will empower you to run and oversee even huge assessment crusades with next to no issue. This has been an exceptionally certain encounter and has permitted our organization a section point into the computerized 360 world that saves us time on the authoritative end and permits us the chance to zero in on our beneficiaries.

PROS

The enormous one was robotizing endlessly a great deal of the assessment interaction. whenever you have imported your rundown of targets and evaluators into the framework, things like updates, solicitations to survey and so forth can generally be dispatched two or three ticks. As an administrator, you get constant experiences into any activity you are running, and it is not difficult to see singular reports and gathering results. Their client care is excellent; incredible after deals care and they can frequently deal with things like minor customizations on their end in the event that you request it. Moreover, their asset bank on the gateway is clear and simple to look and has the vast majority of the appropriate responses you will be searching for anyway.Setting up the survey was natural and the Customer Service was excellent! The reports are easy to use and my customer was exceptionally satisfied with the outcomes.

CONS

The manner in which the product imagines input can be awfully deceptive. It paints a depressing picture for territories for development, and doesn't consider that the criticism is comparative with any remaining input. For instance, if my most reduced rating is a 4/5 out of three territories, those three regions will be pictured in a dull red and called out as shortcomings, in spite of the way that I scored high on them. The inquiries they began with are on the more essential side, however in the event that you are beginning from nothing, it is an incredible spot to begin. You can likewise effectively alter their skills or supplant with your favored evaluated territories.

maria elena

Verified reviewer

Used monthly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2018

Very easy to use

PROS

Easy to use, stable and flexible options to customize the questionnaire and comment reports are well thought out and easy to execute.

CONS

It does not have an option to save automatically, so information is often lost, but customer service responds super fast to any question

Vendor Response

Thanks for your feedback Maria. Adding auto-saving functionality to the feedback questionnaire is one of our top priorities and we'll let you know as soon as it is available. In the meantime, you can advise people that as long as people don't close the browser tab, they won't lose the response. Thanks, Alexis ----- Edit: Good news! As of 8 February 2019, we now support automatic saving of feedback responses!

Replied June 2019

Anonymous

10,000+ employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

4

Reviewed October 2018

Spidergap Bridges the Gap Between Employees and Human Resources

PROS

I got tired of employees emailing me their feedback and complaints and wanted to work with a program where it strictly functions in receiving these type of issues; that way I can keep my emails separate. I came across this program that looked very useful so I decided to try this software called Spidergap. It allows the employees to fill out a questionnaire which I customize. They can provide their feedback in a secure manner. I gather all the reports and assess them and this is where I can make decisions based on their feedback. The software is very manageable and contains a good price.

CONS

Sometimes the stuff I’ve written doesn't automatically save and I’ve lost the information because I accidentally closed the tab. They should have an auto-recovery option.

Vendor Response

Thank you! We really appreciate your feedback and you are right - the lack of automatically saving responses before submitting is our main drawback. The good news is that this feature is our top priority and is expected be released in the next 4-6 weeks! Looking forward to supporting you and the University even better in 2019 as a result :-) Alexis ----- Edit: Good news! As of 8 February 2019, we now support automatic saving of feedback responses!

Replied June 2019

Anonymous

501-1,000 employees

Used monthly for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2023

You get more than just software, you also get consultants

PROS

What I appreciate most about Spidergap are the insightful feedback reports and the accompanying support provided by the software. Their responsiveness and expertise are truly remarkable.

CONS

Prior to using Spidergap, I was concerned about my raters not being able to log in. However, during my first 360 degree feedback project, I quickly understood the benefits of them simply accessing their email and clicking a link. This approach allows me to invite anyone with an email address to participate, including our clients.

Vendor Response

We're thrilled you and your employees find our feedback reports insightful and so pleased that you value our responsiveness and expertise. It's also fantastic to know that your feedback providers (including external clients) found the process easy and convenient. Thank you for taking time out of your day to provide this review and feedback. We greatly appreciate it!

Replied March 2023