Great App, motivates the team

It keeps the team motivated on a daily, weekly and monthly basis. I'm really happy with it overall.

Pros

I like that we can customize the dashboards as we see fit and the team finds the boards very motivating and informative. The customer service is absolutely fantastic.

Cons

nothing, big fan overall. I would love to see more complexity on some of the dashboards but overall I think the app does a great job.

My Spinify Experience

Pros

What I enjoy most about Spinify is the customizable visualization of leaderboards, contests, prizes, awards, etc. On a daily basis we'll run multiple competitions amongst teams within our call center and award points/prizes based on certain metrics. Without a doubt, this has proven to be a useful tool to improve agent productivity and overall morale since moving to a work from home environment last year.

Cons

Sometimes integration with our various software/CRM's have been tricky, but nothing that we couldn't work around and/or solve with Spinify's support.

We tried

I will say that we are not currently using Spinify in any fashion and have reverted to solely using our Salesforce Reports and tracking via Excel. Because of this, we have not kept up with whether or not Spinify is syncing correctly or not. I appreciate all of Spinify's effort to try to isolate the issue and understand that it could be any number of reasons, especially since our team is unique in our roles in utilizing Salesforce records as opposed to General Account Managers who are the Owners of their accounts overall, etc. But understand that this has been occurring since June and we are far past it by now.

Pros

Believe me, no one was more excited than I was to begin this journey with Spinify and you don't know how many times we worked with Spinify to isolate specific calls/emails/opps that were not captured correctly - but in the end, it just does not meet our needs on multiple levels, and took away from my time in being able to actually compete as a team member. Even if we could get the syncing to work, we still have no capability to display the Leaderboards in our area and would lose the entire motivation/inspiration piece that drew us to Spinifyin the first place. We loved the idea of multimedia ways to inspire productivity in our employees. We loved the customizability and the general idea of capturing activities. I appreciated being able to actually put the team member's picture as well as a custom sound file for their achievements.

Cons

This experience has been enlightening to me, as a representative who works with customers on digital product renewals, because I can now completely understand how technical issues can drive to lack of use of the product we provide. It is not from a lack of trying on either part, or misunderstanding how to use the product, but really - other factors, such as lack of equipment (we no longer has access to a TV in our sales area and moved to the second floor which is a very quiet environment with non-sales teams surrounding us so the basic functionality of Spinify as a means of tracking and motivating competitors is lost on us, and the sound/videos/other features we were excited about, we would be unable to use), integration/syncing issues that persist, and mostly a pressing timeline of an on-going competition where we have to be able to provide results to participants on a weekly basis. This forced us to create our roundabout way of managing the data in the midst of competing - just to end up double checking Spinify's results against the accurate ones in Salesforce. Therefore, in entering Q4 and still hosting a competition, we had no choice but to build a full-fledged tracking system ourselves - out of need for survival.

Spinify Review- Sean Mulvey

It has been a great experience and very useful in getting people motivated to hit their goals.

Pros

It makes it fun and competitive to track strategic goals such as phone dials and talk time among our organization. We have also been using the platform to track our biggest loser competition we are holding this year.

Cons

Sometimes there are boards that no longer show up on my feed that I would like to track.

Happy User

Overall I am proud of the investment.

Pros

The best part is the joy on the agents faces when they see their profile with the goals set.

Cons

Lack of ability to tailor the contests to the companies needs.