Square Payroll is a cloud-based payroll solution for small and midsize businesses in a variety of industries. Key features include payment processing, integrated timecards, direct deposits and automated tax filings.

Whether salaried employees or hourly employees, Square Payroll allows users to import working hours from the Square POS app. It also automatically calculates paid time off and sick leave for each employee and enables businesses to pay the remaining balance. It helps businesses file taxes including new hire reports, W-2 forms and federal and state payroll taxes.

With the Square employee portal, employees can update details including personal information, tax withholding and bank account details.

Pricing is based on a per employee basis. Currently, it is only available in nineteen states in the U.S.



434 Reviews of Square Payroll

Overall rating

4.5 / 5 stars

Showing 1 - 20 of 434 reviews

December 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

5 of 5

December 2018

Excellent payroll solution with many time and cost saving features

Overall, great payroll solution with abundant features that will save time and money. Top of list for cloud payroll service.

Pros

The best thing about Square Payroll, aside from being very cost efficient, is the automation features that allow payroll to virtually run itself. Payroll runs can be set to run on specified dates according to set schedule. Another huge plus is the availability of a mobile app! Currently, this is hard to find among similar cloud payroll competitors.

Cons

The UI is a bit cluttered and can be a little confusing since it combines with other Square services such as Point of Sales dashboard/settings. However, not a huge issue. The support can also be a little better as it seems the responses we receive are templates and refer to general guides and links for help.

November 2018

Anonymous

Verified Reviewer

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

November 2018

Square payroll review

Pros

I worked with a small business that paid us through Square and it was very quick and easy

Cons

I don’t have any cons about square because I still was able to file a W-2 because it generates it for you

November 2018

Nicole from Feed Your Mental

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

4 of 5

November 2018

Easy to use

Pros

It is incredibly easy to use. I also really appreciate the customer support, being on the go, their customer support is easy to contact and quick to respond. I've had really positive experiences with customer service.

Cons

It tends to glitch on me every so often. Other than that, I like everything about this software.

November 2018

Serene from Serene Clean Natural & Organic Cleaning Services

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

A surprise, random audit put your services to the test...Passed with flying colors Thank you!

I was recently audited by the NC State of Employment Security and passed with flying colors because we use Square up for our payroll services. I am busy leading my business, which means wearing many hats, and I have always depended on Square up to file the right forms, charge the correct rates, and pay my employees. All I have to do is plug in the time cards each week and click the pay button. The surprise, random audit put your services to the test...Thank you! Sincerely

Pros

Ease of use for sure, navigation, and customer support

Cons

Our team will have the same time cards...would like a feature that duplicates the time and can change the employee would be helpful

October 2018

Treda from Millennial Home Enterprises, LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Functionality

5 of 5

October 2018

So pleased!

Pros

Its makes running payroll on the go EASY.

Cons

If I had to pick a con, it would have to be that it is designed to be absolute gravy with the Square POS which my business doesn't have a need for. So I'm missing out on some cool features.

October 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Super easy to use!

Awesome! Quick, easy, entertaining! Everyone is super happy when its this convenient!

Pros

Super easy to use, swipe and payment / transaction is complete in a matter of seconds. Super easy with digital copies!

Cons

Slight delay at times but that is normal when working on such a device that runs through a phone!

October 2018

Deirdre from Turbo Tax

Company Size: 1 employee

Review Source


Ease-of-use

5 of 5

Functionality

5 of 5

October 2018

Great for Small Business Use

Pros

Great for managing payroll company compliance. Decent price and you can get a free trial. The fact that it's cloud-based is also a huge PLUS. Super easy to use and its a mobile app.

Cons

I didn' have any issue to report. May not be suitbale for larger businesses. The card swipe may not get it on the first try sometimes.

August 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

August 2018

This is significantly easier/cheaper than big competitors

I joined in the beta testing and have loved it. It definitely helped us cut our administrative costs for payroll.

Pros

I love that I can run payroll in 10 minutes or less and that they file all the necessary paperwork. The cost is based per employee, which works for my business model. They have a new app for folks on the go, too. I've downloaded that, but not used it yet.

Cons

Editing timecards isn't too bad, however, you have to wait until the employee is clocked out to make the edit and it can be easy to get busy and forget. But sometimes the system doesn't let me add a timecard from scratch. The employee doesn't drop down in the menu so I have to go add the hours to an existing timecard. This isn't a big deal if you're not carefully monitoring costs, etc.

Also, my employees go back and forth between locations, so if they start at location 1 to pick supplies up and clock in there, they're clocked in at that location for the whole shift. I wish there was an option to select which location they're working at.

August 2018

Janna from White House of Music

Company Size: 51-200 employees

Review Source


Ease-of-use

5 of 5

Functionality

5 of 5

August 2018

Convenient, Consistent, and Quick

Great App!

Pros

I traveled on a traveling ensemble and we used this app for our CD sales. I liked how we could all see from our own devices the sales for the day and how the prices were all entered to make the checkout process convenient and quick!

Cons

Sometimes the app would freeze up or we would forget to bring the Square with us to a particular location.

August 2018

Bianca from Med Aesthetics Group

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

Easy way to manage your payroll

Pros

It's extremely easy to go in and change anything you need to for your taxes. I also like how it keeps all the pay stubs online so you can easily download them for any needs.

Cons

If management does not submit payroll before the deadline there is no way to get your check via direct deposit.

July 2018

Abraham from Rishavena Home Health Care

Company Size: 51-200 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

One-Stop-Shop Solution

Pros

This software helped us to solve our issues with accurate Payroll records and even provided all the information we needed to properly file our taxes. Digital time cards were a surprisingly useful addition. Customer Support was always there to help, even after business hours.

Cons

There are no cons that come to mind when I consider Square Payroll software. I would still be using the software today if I were still the head of Accounts Payable.

July 2018

Jacquelyn from TVGuestpert

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

3 of 5

July 2018

couldn't figure out for two days where to get a customer number for the call in

i don't know yet ; too soon to tell

Pros

the onboarding was a little tricky.

Cons

I wasn't a fan of the on boarding process; support team was responsive, but the intro website was a little unclear.

July 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

5 of 5

July 2018

Good system for timekeeping and payroll service

Pros

This system is integrated into my POS. Easy for employees to clock in and out, self-manage their payroll setup (bank account, etc).

Cons

Nothing really stands out to me. It's a simple service and cost effective for our small business.

June 2018

Jeff from The Corner Montclair

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

June 2018

excellent software that makes payroll submission and review accessible and easy.

Pros

The guided steps for uploading employee's into the system, inputting their weekly hours, tips, etc and the final review and precise summary is all clean, user-friendly. Major pluses for a necessary weekly task on any admin's list.

Cons

For the size of our business, there are no real cons to the software that we've encountered to date.

June 2018

Renea from solid solutions today

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

Payroll Made Easy

Pros

Square Payroll is extremely easy to use even for a beginner. Support is unparalleled. Transparent pricing is also another big plus. It has an app which is paramount for today's new workforce culture.

Cons

It is not as customizable as I would like to have. If it had an option to add the EIN later, and continue through "Getting Started" process, that would be better.

June 2018

Alexis from EverFi

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

I like it

Pros

I like the concept of the square and the ease of use. The payroll app is similar, I like it and it works for me

Cons

It can take some time to use. Maybe user error but overall it seems to work out pretty well for my business

May 2018

Jacob from Loras College

Company Size: 1,001-5,000 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

May 2018

Customers Using Payroll

Pros

It is wonderful for a convenient coffee shop or food run. It is easy to use and saves space for companies and restaurants on the counters. I also really enjoy this project because the squares are aesthetically pleasing and look next gen.

Cons

Sometimes the squares are hooked up to the tablet and the only way to use it is for the store to hand you the tablet. Some of the stores I have been to have a tablet which flips for the customer to sign etc.

April 2018

KK from Yum Yum garden / Food and Beverages

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

4 of 5

April 2018

full function, price-friendly

Save a lot of time and figure out a lot of things via this one platform. Can check the sales and manage the customer anytime via one device.

Pros

This app offers a series of services, covering lot of services about marketing promotions, employee payroll, sales report and the customer management. I like its convenience of operating the whole store and simplify the management procedures via only set up some services. I can directly contact customer via the loyalty program and quickly gain some feedback for better improvement for the product and service. Additionally, it offers some beautiful design templates for the e-gift card, which save some cost in printing out paper gift card and design fee.

Cons

The customer service is just OK because sometimes it didn't email you back in time. Square mostly will lead you to the community to see how your problem can be fixed. It did waste some time to find a related correct way to fix the problem or get an answer for the question.

April 2018

Christy from Drip Thru Coffee, LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

Square payroll beat out the competition for my small business!

More time to work other aspects of my small business. No more spending hours on payroll!

Pros

So easy to use and incorporate especially if you are using the Square POS. Time clock, employee management, taxes, workers comp can all be handled at once. NO astronomical fees! Saves so much time on payroll processing. Love it!

Cons

There isn't anything I can think of that I do not like. I switched from a major payroll firm and never plan on leaving Square. They really are looking after the small business!

April 2018

Rho from The Rhoyal Soc

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

Simple payroll for a small staff

Pros

The set up was super easy and customer service was great. I had no issues setting up and I had someone walk you through each step and it was really helpful.

Cons

Although he only is this payroll for a short amount of time, I found no fault with it whatsoever and would absolutely go back and use it again.