StaffScheduleCare Software

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About StaffScheduleCare

Designed for the Senior Care industry, StaffScheduleCare is an on-demand workforce management solution that manages scheduling, time and attendance or human capital management needs. StaffScheduleCare scheduling tools enable full automation of all scheduling processes from the creation of active schedule lists to call-ins and vacation planning. All employee information is centralized in one employee profile screen for quick and easy access to mission-critical HR information. StaffScheduleCare automatically calculates and enforces all policy rules for electronic employee time cards, streamlining time and attendance management. The employee self-service portal can boost employee engagement of any team by allowing employees to self-manage HR items for time-off and shift ...

StaffScheduleCare Pricing

Starting price: 

$5.50 per month

Free trial: 

Not Available

Free version: 

Not Available

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StaffScheduleCare User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

3.5

Value for money

4

Customer support

5

Functionality

3.5

Showing 1 - 5 of 17 reviews

Dana

Company size: 51-200 employees

Industry: Health, Wellness and Fitness

Time used: More than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

March 2021

StaffScheduleCare is great all encompassing software.

I have never had any issues that SSC wasn't able to quickly fix or show me my error. I cannot say enough about their customer service.

Pros

It was so easy to setup and use. When you do have an issue, the customer support is the best! No other customer support I have used is as quick and helpful. They are always nice and compassionate.

Cons

I have not had any issues with the Rev5 software, but I just started using it.

Reasons for choosing StaffScheduleCare

The owner of the business chose this software because they were using it at other facilities.

Response from StaffScheduleCare

Hi Dana, Thank you for taking the time to review our StaffScheduleCare product suite and for your kind words on our SSC Support Team. We really appreciate your feedback! Please let us know if you need anything else. Thank you! Your StaffScheduleCare Account Management Team

Replied March 2021

Paula

Company size: 51-200 employees

Industry: Hospital & Health Care

Time used: More than 2 years

Review Source: Capterra

4

Ease-of-use

out of 5
5

Customer support

out of 5
3

Functionality

out of 5

November 2021

Supervisor review

It has become better as I use it as well as the changes you have made. I am satisfied with the product.

Pros

I like the ease of scheduling, especially the active staffing requirements page. Like the ECC app, the copy and past functionality in the schedules.

Cons

I wish when you approved a shift exchange request or a giveaway, it added an AC code to the staff members time cards so we are reminded when working on payroll, or when we run reports. I like how you can add a staff member to an available shift when you are approving another staff members vacation or float request I just wish the list of available staff members was larger. Staff would like to see a "calendar" view of their schedule on the app. I would like to see the active schedule show all employees whether they have any scheduled shifts or not.

Response from StaffScheduleCare

Hi Paula, Thank you for taking the time to review our StaffScheduleCare product suite and for your kind words! Your Account Manager will be reaching out to you shortly to discuss your list of wishlist items. We really appreciate your feedback! Thank you! Your StaffScheduleCare Account Management Team

Replied November 2021

Lisa

Company size: 51-200 employees

Industry: Hospital & Health Care

Time used: More than 2 years

Review Source: Capterra

3

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

October 2020

New Rev 5 conversion

Still a fan of SSC in general but there is still work to do with the rev 5 version

Pros

I appreciate the updates to timebank location, daily/active schedules, TSR and updating from master and shift trades. These are all easy to use and make my job a lot easier overall.

Cons

The self scheduling area has been a constant issue from day 1 and we are routinely fielding calls from staff who are not able to bid for a variety of reasons each week. We also find that while the updates to time card/hours make sense and should make the overall experience better, it in fact slows down approving timecards for payroll substantially as compared to the old version.

Reasons for choosing StaffScheduleCare

As long as the customer service remains top notch like it is now and improvements continue to be made, we will remain loyal customers.

Response from StaffScheduleCare

Hi Lisa, Thank you for taking the time to review our StaffScheduleCare product suite. We appreciate your feedback and will use it to further enhance the experience for all other StaffScheduleCare users. Your Account Manager will be reaching out shortly to discuss more about your current Self-Scheduling screen issue.

Replied October 2020

Sue

Company size: 201-500 employees

Industry: Hospital & Health Care

Time used: More than 2 years

Review Source: Capterra

4

Ease-of-use

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

February 2021

Scheduling made easy

I have had no big issues using this program. The support staff have always come to my rescue willingly and with a friendly manner.

Pros

I find it user friendly, and that makes it easy to train others who do scheduling in my absence. It has highlighted areas to show instruction for new users. Can be individually set to preferred settings for every user. The Cut & Paste feature is my all time favourite!

Cons

Updating from the Masters could use a little work. I feel it leaves a few doubled up shifts in the system. These can be removed easily, but would be nice if it didn't duplicate shifts sometimes.

Response from StaffScheduleCare

Hi Sue, Thank you for taking the time to review our StaffScheduleCare product suite and for your kind words. We really appreciate your feedback! Your Account Manager will be reaching out shortly to assist in discussing the Master Schedule shifts item mentioned below. Please let us know if you need anything else. Thank you! Your StaffScheduleCare Account Management Team

Replied February 2021

Eva

Company size: 201-500 employees

Industry: Hospital & Health Care

Time used: Less than 12 months

Review Source: Capterra

1

Ease-of-use

out of 5
3

Value for money

out of 5
5

Customer support

out of 5
2

Functionality

out of 5

March 2021

Unpredictable Review

The staff is great, in getting back to you, "and creating things for you" rather than training, I know it's quicker but doesn't help me in learning. Knowledge is different with each CSR. Been here six months, and have not had anyone approach for training.

Pros

Still trying to learn the software even being here for six months

Cons

It is not user friendly, trying to understand reporting is another language, unfortunately there is no instruction manual created for process, only shown what is required. Employee data, tracking, is weak. The screens overlap can't all information.

Response from StaffScheduleCare

Hi Eva, Thank you for taking the time to review our StaffScheduleCare product suite and for your kind words on our SSC Support Team. We really appreciate your feedback! Your Account Manager will be reaching out shortly to review our current training programs available with StaffScheduleCare. Please let us know if you need anything else. Thank you! Your StaffScheduleCare Account Management Team

Replied March 2021