All StaffScheduleCare Reviews
1-17 of 17 Reviews
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Dana
Health, Wellness and Fitness, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
StaffScheduleCare is great all encompassing software.
I have never had any issues that SSC wasn't able to quickly fix or show me my error. I cannot say enough about their customer service.
PROSIt was so easy to setup and use. When you do have an issue, the customer support is the best! No other customer support I have used is as quick and helpful. They are always nice and compassionate.
CONSI have not had any issues with the Rev5 software, but I just started using it.
Reason for choosing StaffScheduleCare
The owner of the business chose this software because they were using it at other facilities.
Vendor Response
Hi Dana, Thank you for taking the time to review our StaffScheduleCare product suite and for your kind words on our SSC Support Team. We really appreciate your feedback! Please let us know if you need anything else. Thank you! Your StaffScheduleCare Account Management Team
Replied March 2021
Paula
Hospital & Health Care, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed November 2021
Supervisor review
It has become better as I use it as well as the changes you have made. I am satisfied with the product.
PROSI like the ease of scheduling, especially the active staffing requirements page. Like the ECC app, the copy and past functionality in the schedules.
CONSI wish when you approved a shift exchange request or a giveaway, it added an AC code to the staff members time cards so we are reminded when working on payroll, or when we run reports. I like how you can add a staff member to an available shift when you are approving another staff members vacation or float request I just wish the list of available staff members was larger. Staff would like to see a "calendar" view of their schedule on the app. I would like to see the active schedule show all employees whether they have any scheduled shifts or not.
Vendor Response
Hi Paula, Thank you for taking the time to review our StaffScheduleCare product suite and for your kind words! Your Account Manager will be reaching out to you shortly to discuss your list of wishlist items. We really appreciate your feedback! Thank you! Your StaffScheduleCare Account Management Team
Replied November 2021
Lisa
Hospital & Health Care, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2020
New Rev 5 conversion
Still a fan of SSC in general but there is still work to do with the rev 5 version
PROSI appreciate the updates to timebank location, daily/active schedules, TSR and updating from master and shift trades. These are all easy to use and make my job a lot easier overall.
CONSThe self scheduling area has been a constant issue from day 1 and we are routinely fielding calls from staff who are not able to bid for a variety of reasons each week. We also find that while the updates to time card/hours make sense and should make the overall experience better, it in fact slows down approving timecards for payroll substantially as compared to the old version.
Reason for choosing StaffScheduleCare
As long as the customer service remains top notch like it is now and improvements continue to be made, we will remain loyal customers.
Vendor Response
Hi Lisa, Thank you for taking the time to review our StaffScheduleCare product suite. We appreciate your feedback and will use it to further enhance the experience for all other StaffScheduleCare users. Your Account Manager will be reaching out shortly to discuss more about your current Self-Scheduling screen issue.
Replied October 2020
Sue
Hospital & Health Care, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2021
Scheduling made easy
I have had no big issues using this program. The support staff have always come to my rescue willingly and with a friendly manner.
PROSI find it user friendly, and that makes it easy to train others who do scheduling in my absence. It has highlighted areas to show instruction for new users. Can be individually set to preferred settings for every user. The Cut & Paste feature is my all time favourite!
CONSUpdating from the Masters could use a little work. I feel it leaves a few doubled up shifts in the system. These can be removed easily, but would be nice if it didn't duplicate shifts sometimes.
Vendor Response
Hi Sue, Thank you for taking the time to review our StaffScheduleCare product suite and for your kind words. We really appreciate your feedback! Your Account Manager will be reaching out shortly to assist in discussing the Master Schedule shifts item mentioned below. Please let us know if you need anything else. Thank you! Your StaffScheduleCare Account Management Team
Replied February 2021
Liz
Hospital & Health Care, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2020
Review
User friendly software, ability for frontline staff to input their availability and requests online
CONSI know it is on StaffScheduleCare roadmap, the need to make the program compatible to google chrome and eliminate the need for Silverlight. Ability to save (archive) versions of the master schedule so Homes have a historical view of changes made.
Vendor Response
Hi Liz, Thank you for taking the time to review our StaffScheduleCare product suite and for your kind words. We really appreciate your feedback! We are all set to release our new HTML5 version very shortly. Your Account Manager will be reaching out to discuss timelines once a date has been formally set. We have also escalated your request to programming for the archived versions of the master schedules. This is a great idea! Please let us know if you need anything else. Thank you! Your Friendly StaffScheduleCare Support Team
Replied November 2020
Erlinda
Hospital & Health Care, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed March 2021
Feedback on the SCC Systems
User friendly and support system from SCC to help with concerns/issues.
PROSEasy to use if al the information are accurate behind the scene.
CONSWhen Active Schedule is not aligning to team members MASTER LINES.
Reasons for switching to StaffScheduleCare
Innovation and functionalities
Vendor Response
Hi Erlinda, Thank you for taking the time to review our StaffScheduleCare product suite. We really appreciate your feedback! Your Account Manager will be reaching out shortly to discuss your questions about the Active Schedule. Please let us know if you need anything else. Thank you! Your StaffScheduleCare Account Management Team
Replied March 2021
Eva
Hospital & Health Care, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
1
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
2
Reviewed March 2021
Unpredictable Review
The staff is great, in getting back to you, "and creating things for you" rather than training, I know it's quicker but doesn't help me in learning. Knowledge is different with each CSR. Been here six months, and have not had anyone approach for training.
PROSStill trying to learn the software even being here for six months
CONSIt is not user friendly, trying to understand reporting is another language, unfortunately there is no instruction manual created for process, only shown what is required. Employee data, tracking, is weak. The screens overlap can't all information.
Vendor Response
Hi Eva, Thank you for taking the time to review our StaffScheduleCare product suite and for your kind words on our SSC Support Team. We really appreciate your feedback! Your Account Manager will be reaching out shortly to review our current training programs available with StaffScheduleCare. Please let us know if you need anything else. Thank you! Your StaffScheduleCare Account Management Team
Replied March 2021
Alfredo
Hospital & Health Care, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed February 2021
A good system!
easy of usage for using scheduling and putting in people
CONSreport generation and toggling on from one thing to another can't do multiple windows at a time
Vendor Response
Hi Alfredo, Thank you for taking the time to review our StaffScheduleCare product suite and for your kind words. We really appreciate your feedback! Your Account Manager will be reaching out shortly to assist in discussing the Reports Library and to help identify solutions to aid with multiple screens/windows open at any given moment. Please let us know if you need anything else. Thank you! Your StaffScheduleCare Account Management Team
Replied February 2021
Sherri
Hospital & Health Care, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2021
quick and helpful customer service
It has been a somewhat easy transition with the education and customer service from your team.
CONSI find it difficult to schedule- when an employee is on vacation or LOA or casual and they don't appear on the weekly schedule so it takes quite a bit of fiddling to get them on the schedule.
Vendor Response
Hi Sherri, Thank you for taking the time to review our StaffScheduleCare product suite and for your kind words! Your Account Manager will be reaching out to you shortly to discuss your Scheduling with Attendance Codes and Vacation Entitlements. We really appreciate your feedback! Thank you! Your StaffScheduleCare Account Management Team
Replied November 2021
Wendy
Non-Profit Organization Management, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2020
Elmira District Community Living
very good service, especially during set up
PROSeasy to use, excellent master schedule set up.
CONSsometimes the speed is slow refreshing pages. That I can't enter a new manager before the date the staff changes jobs.
Reasons for switching to StaffScheduleCare
payroll
Vendor Response
Hi Wendy, Thank you for taking the time to review our StaffScheduleCare product suite and for your kind words. We appreciate your feedback! Your Account Manager will be reaching out shortly to discuss more about your current speed issue.
Replied October 2020
Jessie
Hospital & Health Care, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed November 2021
Potential to be the best
It has the potential to be an awesome program, but where there are still issues with the apps and how the support team still isn't 100% comfortable with the program, I find we have to do a lot of trial and error with reporting.
PROSeasy to use, but the major issue is when we can't figure out how to run a specific report, the support team is usually guessing as well.
CONSThe new update requires you to refresh the page for some major users (i.e. management). Also, there are two apps on mobile which confuses staff and provides the wrong calendar/schedule. Frustrating!
Vendor Response
Hi Jessie, Thank you for taking the time to review our StaffScheduleCare product suite and for your kind words! Your Account Manager will be reaching out to you shortly to discuss your concern in regard to refreshing pages. We really appreciate your feedback! Thank you! Your StaffScheduleCare Account Management Team
Replied November 2021
Nancy
Hospital & Health Care, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2021
A Great Scheduling Software
Very good experience. Support staff are very helpful and knowledgeable.
PROSI love the functionality from seeing the employees daily / monthly/ master schedule, time banks, time cards, payroll. It is all in front of my with a click of my mouse. A definite time saver in a lot of ways.
CONSWhen integrating to a new version the time that is needed to learn the new functionality.
Vendor Response
Hi Nancy, Thank you for your kind words and for taking the time to review our StaffScheduleCare product suite. We really appreciate your feedback! Thank you! Your StaffScheduleCare Account Management Team
Replied May 2021
Claudia
Hospital & Health Care, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
2
CUSTOMER SUPPORT
5
FUNCTIONALITY
2
Reviewed May 2021
Satisfactory to say the least
customer service is always helpful quick response time
CONStoo many rules in the system, that if not entered precisely will effect the punch in and out of the system
Vendor Response
Hi Nancy, Thank you for taking the time to review our StaffScheduleCare product suite. We will always strive to ensure your software is in compliance with your current collective bargaining agreement. Please let us know if we can help assist with any adjustments that may be needed. We really appreciate your feedback! Thank you! Your StaffScheduleCare Account Management Team
Replied May 2021
melanie
Hospital & Health Care, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
very user friendly
i love using it i use it all day long
PROSI like the colors and that fac that i can make changes easy. customer support is beyond amazing.. detailed and fast
CONSwe are in the middle of upgrading so i know the new software will be more user friendly
Vendor Response
Hi Melanie, Thank you for taking the time to review our StaffScheduleCare product suite and for your kind words about our SSC Support Team. We really appreciate your feedback! Thank you! Your StaffScheduleCare Account Management Team
Replied May 2021
Carol-Ann
Health, Wellness and Fitness, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2020
four star
quite Satisfied
PROSThe customer Service, very helpful and patient with all of my requests. I never feel rushed or that what I am asking is silly
CONSI find it slow and takes a long time to load between actions
Reason for choosing StaffScheduleCare
Ease of use and options available
Vendor Response
Hi Carol-Ann, Thank you for taking the time to review our StaffScheduleCare product suite. We appreciate your feedback and will use it to further enhance the experience for all other StaffScheduleCare users. Your Account Manager will be reaching out shortly to discuss more about your current speed issue.
Replied October 2020
DENISE
Hospital & Health Care, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2021
New user
I started using the software about 8 months ago. I can say it is intuitive for someone who used a scheduling/hris system before. For someone new, it requires time to learn all the different features. Customer service is amazing.
CONSLimitations such as no possibility of adding the badge # in the TSR reports.
Vendor Response
Hi Denise, Thank you for taking the time to review our StaffScheduleCare product suite. We appreciate your feedback and will use it to further enhance the experience for all other StaffScheduleCare users. Cheers, Your StaffScheduleCare Account Management Team
Replied January 2021
Paula
Hospital & Health Care, 51-200 employees
Used monthly for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed November 2021
Moderate user
Good, for scheduling, Problems sometimes with getting things to print i.e. master schedules for individuals sometimes a problem.
PROSIntegration, I don't know...easy for scheduling, but not for reports, wizard is great.
CONSReports can be confusing, so many things to "click" to get what you need. Perhaps the most popular with our company could be in a different color font, so easy to find the report you want to generate?
Vendor Response
Hi Paula, Thank you for taking the time to review our StaffScheduleCare product suite. We appreciate your feedback and will use it to further enhance the experience for all other StaffScheduleCare users. Your Account Manager will be reaching out to discuss a few options available for your current Reports Library. Cheers, Your StaffScheduleCare Account Management Team
Replied November 2021