StaffScheduleCare

RATING:

4.1

(17)

About StaffScheduleCare

Designed for the Senior Care industry, StaffScheduleCare is an on-demand workforce management solution that manages scheduling, time and attendance or human capital management needs. StaffScheduleCare scheduling tools enable full automation of all scheduling processes from the creation of active schedule lists to call-ins and vacation planning. All employee information is centralized in one employee profile screen for quick and easy access to mission-critical HR information. StaffScheduleCare automatically calculates and enforces all policy rules for electronic employee time cards, streamlining time and attendance management. The employee self-service portal can boost employee engagement of any team by allowing employees to self-manage HR items for time-off and shift ...

StaffScheduleCare Pricing

Starting price: 

CA$5.50 per month

Free trial: 

Not Available

Free version: 

Not Available

StaffScheduleCare Reviews

Overall Rating

4.1

Ratings Breakdown

Secondary Ratings

Ease-of-use

3.5

Customer Support

5

Value for money

4

Functionality

3.5

Most Helpful Reviews for StaffScheduleCare

1 - 5 of 17 Reviews

Dana

Health, Wellness and Fitness, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2021

StaffScheduleCare is great all encompassing software.

I have never had any issues that SSC wasn't able to quickly fix or show me my error. I cannot say enough about their customer service.

PROS

It was so easy to setup and use. When you do have an issue, the customer support is the best! No other customer support I have used is as quick and helpful. They are always nice and compassionate.

CONS

I have not had any issues with the Rev5 software, but I just started using it.

Reason for choosing StaffScheduleCare

The owner of the business chose this software because they were using it at other facilities.

Vendor Response

Hi Dana, Thank you for taking the time to review our StaffScheduleCare product suite and for your kind words on our SSC Support Team. We really appreciate your feedback! Please let us know if you need anything else. Thank you! Your StaffScheduleCare Account Management Team

Replied March 2021

Paula

Hospital & Health Care, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed November 2021

Supervisor review

It has become better as I use it as well as the changes you have made. I am satisfied with the product.

PROS

I like the ease of scheduling, especially the active staffing requirements page. Like the ECC app, the copy and past functionality in the schedules.

CONS

I wish when you approved a shift exchange request or a giveaway, it added an AC code to the staff members time cards so we are reminded when working on payroll, or when we run reports. I like how you can add a staff member to an available shift when you are approving another staff members vacation or float request I just wish the list of available staff members was larger. Staff would like to see a "calendar" view of their schedule on the app. I would like to see the active schedule show all employees whether they have any scheduled shifts or not.

Vendor Response

Hi Paula, Thank you for taking the time to review our StaffScheduleCare product suite and for your kind words! Your Account Manager will be reaching out to you shortly to discuss your list of wishlist items. We really appreciate your feedback! Thank you! Your StaffScheduleCare Account Management Team

Replied November 2021

Lisa

Hospital & Health Care, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2020

New Rev 5 conversion

Still a fan of SSC in general but there is still work to do with the rev 5 version

PROS

I appreciate the updates to timebank location, daily/active schedules, TSR and updating from master and shift trades. These are all easy to use and make my job a lot easier overall.

CONS

The self scheduling area has been a constant issue from day 1 and we are routinely fielding calls from staff who are not able to bid for a variety of reasons each week. We also find that while the updates to time card/hours make sense and should make the overall experience better, it in fact slows down approving timecards for payroll substantially as compared to the old version.

Reason for choosing StaffScheduleCare

As long as the customer service remains top notch like it is now and improvements continue to be made, we will remain loyal customers.

Vendor Response

Hi Lisa, Thank you for taking the time to review our StaffScheduleCare product suite. We appreciate your feedback and will use it to further enhance the experience for all other StaffScheduleCare users. Your Account Manager will be reaching out shortly to discuss more about your current Self-Scheduling screen issue.

Replied October 2020

Sue

Hospital & Health Care, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2021

Scheduling made easy

I have had no big issues using this program. The support staff have always come to my rescue willingly and with a friendly manner.

PROS

I find it user friendly, and that makes it easy to train others who do scheduling in my absence. It has highlighted areas to show instruction for new users. Can be individually set to preferred settings for every user. The Cut & Paste feature is my all time favourite!

CONS

Updating from the Masters could use a little work. I feel it leaves a few doubled up shifts in the system. These can be removed easily, but would be nice if it didn't duplicate shifts sometimes.

Vendor Response

Hi Sue, Thank you for taking the time to review our StaffScheduleCare product suite and for your kind words. We really appreciate your feedback! Your Account Manager will be reaching out shortly to assist in discussing the Master Schedule shifts item mentioned below. Please let us know if you need anything else. Thank you! Your StaffScheduleCare Account Management Team

Replied February 2021

Liz

Hospital & Health Care, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2020

Review

PROS

User friendly software, ability for frontline staff to input their availability and requests online

CONS

I know it is on StaffScheduleCare roadmap, the need to make the program compatible to google chrome and eliminate the need for Silverlight. Ability to save (archive) versions of the master schedule so Homes have a historical view of changes made.

Vendor Response

Hi Liz, Thank you for taking the time to review our StaffScheduleCare product suite and for your kind words. We really appreciate your feedback! We are all set to release our new HTML5 version very shortly. Your Account Manager will be reaching out to discuss timelines once a date has been formally set. We have also escalated your request to programming for the archived versions of the master schedules. This is a great idea! Please let us know if you need anything else. Thank you! Your Friendly StaffScheduleCare Support Team

Replied November 2020