The best thing about this is, it is simple and easy to use. It is pretty works very well for Background checks, I-9 verifications and others. It is quite feature rich.

It is a little slow, most of the times. Other than that, I like pretty much everything.

I have used other background check services but this one is the most thorough. It can do a credit check very quickly. Doing a standard background check is typically quick unless the candidate has lived in several different states. For any background check platform, it will generally take a while for it to get through all the states so that's not atypical. I have had more success than not and I do like the way the reports are listed. It's very clear cut and concise.

On one occasion, I did have a background check take a long time for a candidate and it held up their employment. I'm not sure why it got stuck other than I was told the court was taking a long time releasing records but overall that was the only con I really encountered.

I am not completely satisfied with some of the features provided by Sterling but this is the preferred vendor for some of our clients. It has room for improvements.

Sterling is an online platform which provides screening and investigation services. I have been using this software for almost 6 years now and it has become advanced as compared to its previous versions. However, there is still quite a lot room for improvement. In most of the cases, the turn-around time for criminal check is quick except for few county/state-wide checks. The package set up process is easy and the customer service is good. It offers variety of checks and fulfil the background check requirements from the client every time. They even offer the facility to schedule appointment for drug and medical tests. The user interface is pretty simple and user friendly and does not require detailed instructions to complete the link. The portal allows view/download the report without the reviewer’s comments. The report generation process is easy and the final report look clean and clear.

Firstly, there is no intimation as soon as a consultant completes the background check link. They only send an email when the report is complete or they need supporting information/documentation. They should intimate us within 2 days if they are not able to get any response from the employer so that we can start following up with the employee for alternate numbers/documentation. This would expedite the process for everyone. Since there are other strong competitors in the market, they need to focus on the weaknesses in order to sustain in the market.

I greatly recommend this software because it removes a great load in Onboarding Specialists' tasks. It gives us the opportunity to work on some other things which cannot be automated. There are some concerns in the background check results but it is very understandable because this is still a software programmed to do specific tasks. Its other features like electronic forms minimizes the use of papers and reports and analytics makes work faster. Great value for money.

This product is very easy to use and it makes our work in the HR-Onboarding team more efficiently. Its reports and analytics, electronic forms, and self-service portal are its fundamental features which both applicants and human resource professionals benefit greatly from.

Its room for improvement would be when it does the automated background checking with The Work Number, it is very sensitive to providing mismatch/issue in it. Basically, this is because it was how it was programmed. It was programmed to be very specific with the details to match. This is acceptable because, after all, this is still a program with limitations.

Not great.

Easy to submit background checks. Also easy to find past ones.

If you have a problem or one is taking forever to come back, it is next to impossible to contact them. There is no customer service. I also get calls from sales agents trying to sell me Sterling One, when I already use it.