Toast Payroll & Team Management

RATING:

3.6

(17)

About Toast Payroll & Team Management

Toast Payroll & Team Management is a cloud-based human resource management (HRM) solution that helps businesses across various industry verticals to manage various activities of the human resources process and employee lifecycle, from hiring to benefits administration and performance review. StratEx’s applicant tracking module allows recruiters to post job positions on job boards, screen candidates automatically using the survey feature, and manage the interview process. During the hiring process, StratEx ensures that all laws and policies are met, ensuring that organizations are in line with all federal hiring regulations. Within the performance review module, StratEx helps users to track multiple types of reviews, including 360-degree reviews and allows employers to...

Toast Payroll & Team Management Pricing

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Toast Payroll & Team Management Reviews

Overall Rating

3.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

3.5

Customer Support

3

Value for money

3

Functionality

3

Most Helpful Reviews for Toast Payroll & Team Management

1 - 5 of 17 Reviews

User Profile

Ariel

Verified reviewer

Restaurants, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed December 2022

Best all in one platform for HR responsibilities

PROS

I absolutely love that in this one app I can do everything that I need to do for human resources. From employee onboarding, to payroll to employee scheduling. It has saved me a lot of money .

CONS

Sometimes I think less is more. It's great that toast payroll and team Management covers all these responsibilities, but sometimes I think it's just too much. And maybe be easier to have someone else do payroll. Also if there's a glitch or some kind of technical difficulty, then the whole system is down and then I do not have a backup one.

Sam

Food & Beverages, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2023

Exactly what a small business needs

From the time I inquired about it until today, every person I have interacted with has been knowledgeable and very helpful - very accommodating and they always communicate using understandable verbiage for the novice payroll person.

PROS

It is very comprehensive but not overwhelming like Quickbooks. The tech support is amazing.

CONS

1. We start getting reminder and "late" notices beginning Thursday but we do not run payroll until Monday.There is not really anything I don't like.

Reason for choosing Toast Payroll & Team Management

I love that it is integrated with our POS - One stop shop

Reasons for switching to Toast Payroll & Team Management

Quickbooks was very expensive and the cost seemed to go up every year. It was much more comprehensive than a small business needs.

Vendor Response

Thanks for sharing your feedback. Glad to know we've been able to meet your needs as a system. If you haven't already, please join us at community.toasttab.com to connect with other industry leaders and learn more about what's new at Toast. See you there!

Replied August 2023

Karen

Food & Beverages, 11-50 employees

Used weekly for less than 6 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed October 2022

Terrible Payroll System

They didn't enter employee correctly and especially the taxes. Ohio and West Virginia There is a reciprocity agreement between the state where your business is located and the state where this employee lives. To qualify for the reciprocity agreement, your employee must give you a Certificate of Nonresidence. They did not enter this correctly - which I clearly asked them to do and now they want to fine me for not having a WV tax id number - which i clearly dont need! This what I got in an email this morning I have reached out to our Tax Manager and he stands firm in that we do need a West Virginia State Withholding number. You, as an employer, do not pay taxes to West Virginia, but the Employee's who live there will - due to the reciprocity agreement. We withhold these from the Employee and remit them to the proper agencies. Here is a link that does go into more detail that our Tax Department was able to pass along.

PROS

NONE OF THEM - very difficult to use and doesn't sync like they say it does. Changing was the biggest mistake of my 7 years of business.

CONS

yes - get your stuff together and enter stuff correctly! Instead blaming the customer and try to make them do something they don't need to do - when you all failed to do your job.

Reason for choosing Toast Payroll & Team Management

Terrible decision didn't do my homework and read reviews! I would have never changed if I did my homework. I went backwards instead of forwards by changing.

Reasons for switching to Toast Payroll & Team Management

Because your system is terrible! Sling doesn't ingratiate correctly either! Was suppose to have Sling pro - it has never integrated correctly So many wasted hours since the middle of Aug dealing with this system.

Anonymous

51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed August 2018

eStratex is a great value for the money

PROS

eStratex is flexible to handle your payroll and HR needs. The support team at Stratex is usually very responsive and strong.

CONS

To be fair, Stratex is the only payroll/HR software that I have used, but the features and functionality of the system seems like it was built to handle only restaurants and trying to make their software handle the needs of a business that is not a restaurant has it's challenges at times.

Adam

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

4

Reviewed July 2018

It was a solid program, but could be a little confusing and wasn't super mobile-friendly

PROS

It was easy enough to punch in and out and look for paystubs, etc, but sometimes it was a bit tougher to locate other sorts of documents.

CONS

Mobile version was tough to navigate, especially when I was looking for specific documents when I was on the go or at home, as I don't own a PC.