All Toast Payroll & Team Management Reviews
1-17 of 17 Reviews
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Ariel
Verified reviewer
Restaurants, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2022
Best all in one platform for HR responsibilities
I absolutely love that in this one app I can do everything that I need to do for human resources. From employee onboarding, to payroll to employee scheduling. It has saved me a lot of money .
CONSSometimes I think less is more. It's great that toast payroll and team Management covers all these responsibilities, but sometimes I think it's just too much. And maybe be easier to have someone else do payroll. Also if there's a glitch or some kind of technical difficulty, then the whole system is down and then I do not have a backup one.
Sam
Food & Beverages, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Exactly what a small business needs
From the time I inquired about it until today, every person I have interacted with has been knowledgeable and very helpful - very accommodating and they always communicate using understandable verbiage for the novice payroll person.
PROSIt is very comprehensive but not overwhelming like Quickbooks. The tech support is amazing.
CONS1. We start getting reminder and "late" notices beginning Thursday but we do not run payroll until Monday.There is not really anything I don't like.
Reason for choosing Toast Payroll & Team Management
I love that it is integrated with our POS - One stop shop
Reasons for switching to Toast Payroll & Team Management
Quickbooks was very expensive and the cost seemed to go up every year. It was much more comprehensive than a small business needs.
Vendor Response
Thanks for sharing your feedback. Glad to know we've been able to meet your needs as a system. If you haven't already, please join us at community.toasttab.com to connect with other industry leaders and learn more about what's new at Toast. See you there!
Replied August 2023
Karen
Food & Beverages, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed October 2022
Terrible Payroll System
They didn't enter employee correctly and especially the taxes. Ohio and West Virginia There is a reciprocity agreement between the state where your business is located and the state where this employee lives. To qualify for the reciprocity agreement, your employee must give you a Certificate of Nonresidence. They did not enter this correctly - which I clearly asked them to do and now they want to fine me for not having a WV tax id number - which i clearly dont need! This what I got in an email this morning I have reached out to our Tax Manager and he stands firm in that we do need a West Virginia State Withholding number. You, as an employer, do not pay taxes to West Virginia, but the Employee's who live there will - due to the reciprocity agreement. We withhold these from the Employee and remit them to the proper agencies. Here is a link that does go into more detail that our Tax Department was able to pass along.
PROSNONE OF THEM - very difficult to use and doesn't sync like they say it does. Changing was the biggest mistake of my 7 years of business.
CONSyes - get your stuff together and enter stuff correctly! Instead blaming the customer and try to make them do something they don't need to do - when you all failed to do your job.
Reason for choosing Toast Payroll & Team Management
Terrible decision didn't do my homework and read reviews! I would have never changed if I did my homework. I went backwards instead of forwards by changing.
Reasons for switching to Toast Payroll & Team Management
Because your system is terrible! Sling doesn't ingratiate correctly either! Was suppose to have Sling pro - it has never integrated correctly So many wasted hours since the middle of Aug dealing with this system.
Anonymous
51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed August 2018
eStratex is a great value for the money
eStratex is flexible to handle your payroll and HR needs. The support team at Stratex is usually very responsive and strong.
CONSTo be fair, Stratex is the only payroll/HR software that I have used, but the features and functionality of the system seems like it was built to handle only restaurants and trying to make their software handle the needs of a business that is not a restaurant has it's challenges at times.
Adam
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed July 2018
It was a solid program, but could be a little confusing and wasn't super mobile-friendly
It was easy enough to punch in and out and look for paystubs, etc, but sometimes it was a bit tougher to locate other sorts of documents.
CONSMobile version was tough to navigate, especially when I was looking for specific documents when I was on the go or at home, as I don't own a PC.
Anonymous
201-500 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed October 2018
Customer Review of StratEx
Easy for employees to use, responsive customer service team.
CONSreporting, deductions being tied to positions which messes up payroll, not as customizable as we were initially told.
Angel
Hospitality, 51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed May 2023
still figuring it out
We have recently integrated PTO into our toast payroll. i love being able to answer PTO questions easily for the staff. Online pay-stubs and tax documents are fantastic.
CONSIt took a bit of time to figure out how to request PTO. Maybe, because i was doing oit from a phone.
Vendor Response
Hi there, thank for you for sharing your feedback and experience using Toast.
Replied January 2024
Heather
Hospitality, 51-200 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
2
FUNCTIONALITY
3
Reviewed July 2019
New to the platform but boy is it less slick than our last HR app
We are still quite new with the product, rolling out pieces of the app bit by bit. The roll out is taking longer than expected, and the overall product is clunkier than I'd prefer. The major selling point is that Stratex and Toast have a cozy relationship for an end goal of saving lots of time in HR and Admin departments. We will see.
PROSStratex integrates heavily with Toast, our POS as well as with payroll. That saves the admin team a lot of time! Stratex also helps with employee manuals and policies which will be a great addition to our business.
CONSWe had used BambooHR as our first ever HR software and it was really easy to navigate. Everything from tracking anniversaries and birthdays to timeoff and sick pay. There was a wonderful hiring portal too. Now we use stratex which I understand is high quality but it does not offer the ease of navigation and user friendly experience we got with BambooHR. I hope I'm just incurring a steep learning curve and that we will come out stronger on the other side.
Anonymous
51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed March 2018
eStratex hasn't lived up to what my expectations would have been
It logs all of my pay info in one area to see each pay period...breaks down everything just like on a printed pay stub
CONSOur service hasn't been great from their side....we wait longer than expected on items to happen or to even hear back from team members on certain things.
Jennifer
Food & Beverages, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
3
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
2
FUNCTIONALITY
1
Reviewed May 2022
Do Not Use Toast Payroll
[SENSITIVE CONTENT] was great. She is the only plus to the system.
PROSNothing, It does not intigrate with toast properly for tips it
CONSWe have toast for our computer system in our restaurant. It works fine. But do not, I repeat do not use toast payroll. Its hard, they teach you once and then dont help again. Both systems do not talk to eachother. Its an accounting nightmare.
Reason for choosing Toast Payroll & Team Management
Because I thougth it would be easier. Its NOT
Paul
Hospitality, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
New Restaurant - so glad we made the switch before opening
Excellent experience so far, we couldn't be happier with our choice of Payroll and POS software.
PROSToast Payroll is integrated with Toast POS, so running payroll is seamless. The historical data of previous pay cycles and multiple reports helps with future budgeting and planning. Any issues or questions that arise, a simple phone connects you with the nicest operators ever and fixes the problem.
CONSLots of features to learn and/or utilize, but that's not necessarily a bad thing :)
Reason for choosing Toast Payroll & Team Management
Better customer service and hardware - handhelds much superior and the kitchen display screen option.
Reasons for switching to Toast Payroll & Team Management
Cake was incredibly cumbersome to even set up. We luckily switched to Toast prior to opening.
Trishna
Food & Beverages, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Will never use another software!
I love that i can manage my team, inventory, payroll, and sales all from one platform. Customer service is top notch as well!
CONSIt does err on the pricier side of things, but well worth the money.
Ana
Restaurants, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
2
FUNCTIONALITY
1
Reviewed March 2023
Look elsewhere
I don't think there is one part of their system that functions well. The tip manager is horrible to use, the time away from work function doesn't sync up to payroll and it'll deduct employees twice, most changes made on Payroll do not sync to POS and we constantly had issues with the benefit dashboard.
PROSI liked the false feeling that I had in the beginning thinking that if we followed the instructions provided to us that there wouldn't be any mistakes.
CONSWe had a lot of W2s generated by Toast with incorrect earnings and tax information. They're also really slow to get back to you whenever there is an internal issue with the system.
Vendor Response
Hi Ana, were sorry that this was your experience. We appreciate your feedback and will pass it along to our team.
Replied January 2024
Anthony
Entertainment, 11-50 employees
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed January 2022
Amateur payroll software system for restaurants
Experience has been sub par at best. They sound like they know what they are doing. Resolved your issue only to have thr same reporting error happen 2 weeks later.
PROSWe do not like the software because we can't use it properly for tip management
CONSTip management is horrendous. It does not help my general manager know how much to pay staff at the end of the night when doing a shift review. Tip Manager was the reason we left ADP and should have stayed
Reasons for switching to Toast Payroll & Team Management
Tips [SENSITIVE CONTENT] which is HORRIBLE
Jaclyn
Mechanical or Industrial Engineering, 51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2018
User Friendly System
Initial set up for new hires is quick, concise, and easy.
PROSI like that it has applicant tracking, easy terminations to process, user-friendly from payroll to viewing pay history, expenses, and making any direct deposit changes. We transitioned to this platform from Trinet and I like a lot of the functionalities better.
CONSFor hourly employees, timesheets is not very user friendly. Edits, and time logging should be easier. I also think open enrollment for benefits should have an improved enrollment process.
LAURA
Consumer Services, 51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
4
Reviewed February 2019
eStratex is a good choice for payroll
I like the ease of use on estratex, as well as the ability to track PTO/flex time.
CONSI think they could make it easier to locate pay stubs and other docs.
devon
Accounting, 51-200 employees
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed July 2021
Toast Payroll Review
This software seems very nice for businesses looking to simplify their payroll process and time keeping.
PROSThis software is easy to learn and use and is very user friendly. The interface is easy to navigate.
CONSThis software could seem a bit intimidating by users with little to experience with payroll/timekeeping experience.