All Toast Payroll & Team Management Reviews

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User Profile

Ariel

Verified reviewer

Restaurants, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed December 2022

Best all in one platform for HR responsibilities

PROS

I absolutely love that in this one app I can do everything that I need to do for human resources. From employee onboarding, to payroll to employee scheduling. It has saved me a lot of money .

CONS

Sometimes I think less is more. It's great that toast payroll and team Management covers all these responsibilities, but sometimes I think it's just too much. And maybe be easier to have someone else do payroll. Also if there's a glitch or some kind of technical difficulty, then the whole system is down and then I do not have a backup one.

Sam

Food & Beverages, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2023

Exactly what a small business needs

From the time I inquired about it until today, every person I have interacted with has been knowledgeable and very helpful - very accommodating and they always communicate using understandable verbiage for the novice payroll person.

PROS

It is very comprehensive but not overwhelming like Quickbooks. The tech support is amazing.

CONS

1. We start getting reminder and "late" notices beginning Thursday but we do not run payroll until Monday.There is not really anything I don't like.

Reason for choosing Toast Payroll & Team Management

I love that it is integrated with our POS - One stop shop

Reasons for switching to Toast Payroll & Team Management

Quickbooks was very expensive and the cost seemed to go up every year. It was much more comprehensive than a small business needs.

Vendor Response

Thanks for sharing your feedback. Glad to know we've been able to meet your needs as a system. If you haven't already, please join us at community.toasttab.com to connect with other industry leaders and learn more about what's new at Toast. See you there!

Replied August 2023

Karen

Food & Beverages, 11-50 employees

Used weekly for less than 6 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed October 2022

Terrible Payroll System

They didn't enter employee correctly and especially the taxes. Ohio and West Virginia There is a reciprocity agreement between the state where your business is located and the state where this employee lives. To qualify for the reciprocity agreement, your employee must give you a Certificate of Nonresidence. They did not enter this correctly - which I clearly asked them to do and now they want to fine me for not having a WV tax id number - which i clearly dont need! This what I got in an email this morning I have reached out to our Tax Manager and he stands firm in that we do need a West Virginia State Withholding number. You, as an employer, do not pay taxes to West Virginia, but the Employee's who live there will - due to the reciprocity agreement. We withhold these from the Employee and remit them to the proper agencies. Here is a link that does go into more detail that our Tax Department was able to pass along.

PROS

NONE OF THEM - very difficult to use and doesn't sync like they say it does. Changing was the biggest mistake of my 7 years of business.

CONS

yes - get your stuff together and enter stuff correctly! Instead blaming the customer and try to make them do something they don't need to do - when you all failed to do your job.

Reason for choosing Toast Payroll & Team Management

Terrible decision didn't do my homework and read reviews! I would have never changed if I did my homework. I went backwards instead of forwards by changing.

Reasons for switching to Toast Payroll & Team Management

Because your system is terrible! Sling doesn't ingratiate correctly either! Was suppose to have Sling pro - it has never integrated correctly So many wasted hours since the middle of Aug dealing with this system.

Anonymous

51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed August 2018

eStratex is a great value for the money

PROS

eStratex is flexible to handle your payroll and HR needs. The support team at Stratex is usually very responsive and strong.

CONS

To be fair, Stratex is the only payroll/HR software that I have used, but the features and functionality of the system seems like it was built to handle only restaurants and trying to make their software handle the needs of a business that is not a restaurant has it's challenges at times.

Adam

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

4

Reviewed July 2018

It was a solid program, but could be a little confusing and wasn't super mobile-friendly

PROS

It was easy enough to punch in and out and look for paystubs, etc, but sometimes it was a bit tougher to locate other sorts of documents.

CONS

Mobile version was tough to navigate, especially when I was looking for specific documents when I was on the go or at home, as I don't own a PC.

Anonymous

201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

2

CUSTOMER SUPPORT

2

FUNCTIONALITY

3

Reviewed October 2018

Customer Review of StratEx

PROS

Easy for employees to use, responsive customer service team.

CONS

reporting, deductions being tied to positions which messes up payroll, not as customizable as we were initially told.

Angel

Hospitality, 51-200 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

4

Reviewed May 2023

still figuring it out

PROS

We have recently integrated PTO into our toast payroll. i love being able to answer PTO questions easily for the staff. Online pay-stubs and tax documents are fantastic.

CONS

It took a bit of time to figure out how to request PTO. Maybe, because i was doing oit from a phone.

Vendor Response

Hi there, thank for you for sharing your feedback and experience using Toast.

Replied January 2024

Heather

Hospitality, 51-200 employees

Used weekly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

2

FUNCTIONALITY

3

Reviewed July 2019

New to the platform but boy is it less slick than our last HR app

We are still quite new with the product, rolling out pieces of the app bit by bit. The roll out is taking longer than expected, and the overall product is clunkier than I'd prefer. The major selling point is that Stratex and Toast have a cozy relationship for an end goal of saving lots of time in HR and Admin departments. We will see.

PROS

Stratex integrates heavily with Toast, our POS as well as with payroll. That saves the admin team a lot of time! Stratex also helps with employee manuals and policies which will be a great addition to our business.

CONS

We had used BambooHR as our first ever HR software and it was really easy to navigate. Everything from tracking anniversaries and birthdays to timeoff and sick pay. There was a wonderful hiring portal too. Now we use stratex which I understand is high quality but it does not offer the ease of navigation and user friendly experience we got with BambooHR. I hope I'm just incurring a steep learning curve and that we will come out stronger on the other side.

Anonymous

51-200 employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

2

FUNCTIONALITY

3

Reviewed March 2018

eStratex hasn't lived up to what my expectations would have been

PROS

It logs all of my pay info in one area to see each pay period...breaks down everything just like on a printed pay stub

CONS

Our service hasn't been great from their side....we wait longer than expected on items to happen or to even hear back from team members on certain things.

Jennifer

Food & Beverages, 11-50 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

2

FUNCTIONALITY

1

Reviewed May 2022

Do Not Use Toast Payroll

[SENSITIVE CONTENT] was great. She is the only plus to the system.

PROS

Nothing, It does not intigrate with toast properly for tips it

CONS

We have toast for our computer system in our restaurant. It works fine. But do not, I repeat do not use toast payroll. Its hard, they teach you once and then dont help again. Both systems do not talk to eachother. Its an accounting nightmare.

Reason for choosing Toast Payroll & Team Management

Because I thougth it would be easier. Its NOT

Paul

Hospitality, 11-50 employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2023

New Restaurant - so glad we made the switch before opening

Excellent experience so far, we couldn't be happier with our choice of Payroll and POS software.

PROS

Toast Payroll is integrated with Toast POS, so running payroll is seamless. The historical data of previous pay cycles and multiple reports helps with future budgeting and planning. Any issues or questions that arise, a simple phone connects you with the nicest operators ever and fixes the problem.

CONS

Lots of features to learn and/or utilize, but that's not necessarily a bad thing :)

Reason for choosing Toast Payroll & Team Management

Better customer service and hardware - handhelds much superior and the kitchen display screen option.

Reasons for switching to Toast Payroll & Team Management

Cake was incredibly cumbersome to even set up. We luckily switched to Toast prior to opening.

Trishna

Food & Beverages, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2022

Will never use another software!

PROS

I love that i can manage my team, inventory, payroll, and sales all from one platform. Customer service is top notch as well!

CONS

It does err on the pricier side of things, but well worth the money.

Ana

Restaurants, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

2

VALUE FOR MONEY

1

CUSTOMER SUPPORT

2

FUNCTIONALITY

1

Reviewed March 2023

Look elsewhere

I don't think there is one part of their system that functions well. The tip manager is horrible to use, the time away from work function doesn't sync up to payroll and it'll deduct employees twice, most changes made on Payroll do not sync to POS and we constantly had issues with the benefit dashboard.

PROS

I liked the false feeling that I had in the beginning thinking that if we followed the instructions provided to us that there wouldn't be any mistakes.

CONS

We had a lot of W2s generated by Toast with incorrect earnings and tax information. They're also really slow to get back to you whenever there is an internal issue with the system.

Vendor Response

Hi Ana, were sorry that this was your experience. We appreciate your feedback and will pass it along to our team.

Replied January 2024

Anthony

Entertainment, 11-50 employees

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed January 2022

Amateur payroll software system for restaurants

Experience has been sub par at best. They sound like they know what they are doing. Resolved your issue only to have thr same reporting error happen 2 weeks later.

PROS

We do not like the software because we can't use it properly for tip management

CONS

Tip management is horrendous. It does not help my general manager know how much to pay staff at the end of the night when doing a shift review. Tip Manager was the reason we left ADP and should have stayed

Reasons for switching to Toast Payroll & Team Management

Tips [SENSITIVE CONTENT] which is HORRIBLE

Jaclyn

Mechanical or Industrial Engineering, 51-200 employees

Used weekly for less than 2 years

Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed March 2018

User Friendly System

Initial set up for new hires is quick, concise, and easy.

PROS

I like that it has applicant tracking, easy terminations to process, user-friendly from payroll to viewing pay history, expenses, and making any direct deposit changes. We transitioned to this platform from Trinet and I like a lot of the functionalities better.

CONS

For hourly employees, timesheets is not very user friendly. Edits, and time logging should be easier. I also think open enrollment for benefits should have an improved enrollment process.

LAURA

Consumer Services, 51-200 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

FUNCTIONALITY

4

Reviewed February 2019

eStratex is a good choice for payroll

PROS

I like the ease of use on estratex, as well as the ability to track PTO/flex time.

CONS

I think they could make it easier to locate pay stubs and other docs.

devon

Accounting, 51-200 employees

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

4

Reviewed July 2021

Toast Payroll Review

This software seems very nice for businesses looking to simplify their payroll process and time keeping.

PROS

This software is easy to learn and use and is very user friendly. The interface is easy to navigate.

CONS

This software could seem a bit intimidating by users with little to experience with payroll/timekeeping experience.

Showing 1 - 17 of 17 Reviews