SAP SuccessFactors HXM Suite

SAP SuccessFactors HXM Suite Reviews

RATING:

3.98

(244)

Review Highlights

Overall Rating

3.98

Ratings Breakdown

Secondary Ratings

Ease-of-use

3.5

Customer Support

3.5

Value for money

3.5

Functionality

4


Pros and Cons

  • icon"Light weight, easy user interface, good reporting and insights , all modules - recruitment, onboarding, PMS, LMS are integrated and provide much more than ATS service."
  • icon"This product has been very helpful for us with my colleagues. The customer support has been really accommodating on all of our concerns."
  • icon"I can record both goals and growth areas and have them be separate entities. Supervisor can comment on progress."
  • icon"Successfactors login creates problems sometimes because of downtime or IP related issues."
  • icon"Sometimes the admin side can be a little confusing and hard to find what you need to find because we have so much access and there is the classic and new version of it."
  • icon"The user interface is not the most intuitive and can be confusing for non tech-savvy users. Even more astute users struggle with over-complicated processes and layouts."

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All SAP SuccessFactors HXM Suite Reviews

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User Profile

Eduardo

Verified reviewer

Company size: 1,001-5,000 employees

Industry: Construction

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

4

FUNCTIONALITY

4

December 2019

Great HR software and for salaries & benefits

The employee management has improved substantially since Success Factors was implemented in my company. From training management to team management and career development, everything can be done from here, and it's mobile so, I can approve requests and track other things while on the go.

Pros

I really like that since we are using success in my company, we do almost everything related to career development and benefits and employee management in the solution. We manage our objectives, 360 evaluations, trainings, vacations, vacants and more from success.

Cons

Sometimes new releases change things in the platform and I have discovered that every now and then we lost some features we had in the past.. but new things appear so is more the benefits than the bad things.

Reasons for switching to SAP SuccessFactors HXM Suite

Process improvement

Omar

Company size: 10,000+ employees

Industry: Government Administration

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

4

FUNCTIONALITY

3

March 2020

SAP SF

My overall experience with SAP SuccessFactors has been neutral.

Pros

What I like most about this product is that it is a typical applicant tracking system. It gathers your candidates and as a recruiter, you can sort through the hay stack as a traditional recruiter.

Cons

What I least like about the software is that there is no Artificial Intelligence in our software that could make it easier for the recruiters to do their tasks, such as sourcing.

Reasons for switching to SAP SuccessFactors HXM Suite

Company decision

User Profile

Christiaan

Verified reviewer

Company size: 51-200 employees

Industry: Information Technology and Services

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

3

FUNCTIONALITY

4

September 2019

SuccessFactors Review

It offers a great and easy platform to build a Human Resources system

Pros

It is a great Human Resources tool for clients and implementing it has been made relatively simple and straight foreward

Cons

Some of the modules/features for consultants are archaic and needs to be updated. The quarterly updates are also not always tested properly, and this tends to break some features

Pratik

Company size: 10,000+ employees

Industry: Information Technology and Services

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

June 2022

Perfect one stop solution to manage employees database

Overall good and mature product. Have been using it for almost 2 years now and not a single time faced any issue. Must for medium to large scale organization.

Pros

Very clean and simple UI which makes it easy to use, goal setting is very easy, good feature of requesting and giving feedback, good features in terms of employee directory search, course tracking is made easy and lots of other good features which I have used. Also one good feature is that you can customise your own ui with just simple drag and drop of tiles and arrange them according to your usage and importance.

Cons

I personally feel that UI colors can be improved and its usually kept very simple. Good to add feature like giving badges when providing feedback.

Anonymous

Company size: 10,000+ employees

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

3

VALUE FOR MONEY

3

FUNCTIONALITY

4

June 2019

Development Idea Is Successfully But User Interface Should Be Developed.

When you use it for application to one position in a company, you can easily upload your resume, organize it quickly and apply. However some of the modules are not successful enough. i.e. scorecard definition and review screens don't provide a summary that you can see all items together and manage all of them with a check box. In that screen you should click item by item and update all of them manually. Only user interface needs to be updated to increase customer satisfaction.

Pros

All career items (learning / carrier / scorecard etc.) can be connected to each other.

Cons

User interface should be developed. It doesn't allow to user to check everything quickly.

Anonymous

Company size: 10,000+ employees

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

2

FUNCTIONALITY

3

July 2020

Old Fashioned HCM Program

It does the job but it does not please you when using it. Also, it does not allow you to create your custom views, custom reports etc.

Pros

Team status reports are really useful. Vacation plan reports, office hour reports, salary reports and salary change reports.

Cons

User interface is very old fashioned and navigation within program to find correct functions and features are really hard.

Anonymous

Company size: 10,000+ employees

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

April 2022

SAP Success Factor review by a Quality Professional

System crashes while importing bulk user information. While adding more data points to our database, the tools crash instantly. Integrating with 3rd party tools especially handling time off from Kronos had issues. Importing of data while migrating is not flexible, manipulation of source data was mandated to accommodate SF. To undo a change we need to roll back to the entire fields and as a result, it takes too much time to complete an activity.

Pros

Easily customizable. Visibility on Updation of Employee data compared to other WFM tools. UI for time off management is pretty neat compared to other tools available in the market. Performance and goal Management and LKM modules are the most likable feature. We purchased the tool for ADP integration for roll-out, and the product eased the integration of Employee data along with SAP CPI.

Cons

System crashes while importing bulk user information. Integrating with 3rd party tools especially handling time off from Kronos had some issues. Importing of data while migrating is not flexible, manipulation of source data was mandated to accommodate SF.

Yağmur

Company size: 1,001-5,000 employees

Industry: Food & Beverages

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

April 2022

The best

Pros

The most useful program I've ever used for HR

Cons

inter-module integration can be further improved

Meir

Verified reviewer

Company size: 10,000+ employees

Industry: Logistics and Supply Chain

Time used: Less than 12 months

Review Source: GetApp

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

3

FUNCTIONALITY

3

February 2021

Great for keeping track of employees

Pros

Keeps a nice tidy database of all current and past employees. There are many sections to list employee information, of course it requires administrators to keep it updated.

Cons

The software UI is simple, and a little clunky. It take a bit to load everything. Clicking the wrong thing will waste around 30 seconds to get back to where you wanted to be.

Niall

Company size: 1,001-5,000 employees

Industry: Information Technology and Services

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

1

FUNCTIONALITY

4

December 2021

A Leading and reasonably cost effective end to end HR system

Overall this system meets our expectations. The platform is fast and stable.

Pros

An end to end system to handle recruitment, onboarding through to employee management, absence, performance and succession planning and offboarding is not easy to find at this price point. The Integration Centre which can export data for use in other systems is feature rich and very fast for extracting data.

Cons

Reporting, and not unlike any cloud systems, isnt as strong as it could be. It is somewhat clunky and cumbersome to create reports. SAP Support, so far, is extremely poor.

Reasons for choosing SAP SuccessFactors HXM Suite

Cost, features, implementation team.

Reasons for switching to SAP SuccessFactors HXM Suite

We needed a stronger end to end platform.

Rynardt

Company size: 201-500 employees

Industry: Information Technology and Services

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

July 2019

SAP SuccessFactors Review

Overall usability and end user experience makes this a great solution. Because it's a Cloud based solution it also allows end users to transact anytime and everywhere.

Pros

The ease of change management to move over from legacy solutions to a Cloud Based solution that SuccessFactors provides end users.

Cons

The lack of a robust payroll solution. Currently end users decides to rather keep their payroll solution in SAP ECC or other software.

Honey

Company size: 10,000+ employees

Industry: Information Technology and Services

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

December 2019

End to end Human Resources solution

Pros

Light weight, easy user interface, good reporting and insights , all modules - recruitment, onboarding, PMS, LMS are integrated and provide much more than ATS service.

Cons

Successfactors login creates problems sometimes because of downtime or IP related issues.

smit

Company size: 11-50 employees

Industry: Accounting

Time used: Less than 2 years

Review Source

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

August 2018

Perfect HCM software

Overall good software with in depth details and management highly suitable for large enterprises.

Pros

Success factors is US based company which provides solution for Human Capital management, now this company is acquired by SAP AG. 1. Success factors provides human capital management solutions for large enterprises 2. It provides complete solutions starting from KRA/ KPI management, Learning and Development, Talent acquisition etc which cater most HR department requirement. 3. It has complete customization available which can be changed according to need of the organization. 4. In depth analysis of data/ details can be done from administrator account which gives complete overview.

Cons

1. Pricing for software is on higher side which mostly large enterprises can only afford. 2. User interface needs improvement, it is not much user friendly and hence proper awareness is to be imparted to users who are going to use it. 3. It lakes seamless integration with various SAP modules. 4. Sometime its complexity is such that excel based HCM seems like more suitable

Norman

Company size: 10,000+ employees

Industry: Pharmaceuticals

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

1

CUSTOMER SUPPORT

2

FUNCTIONALITY

4

August 2020

Many features but hard to use

Pros

- Employees familiar with SAP in other use-cases will have an easier time adapting to this version of the software. - Reporting functionality if powerful and capable to dealing with large amounts of data and pulling what data looked like on a particular time-frame.

Cons

- Administrator interface is not intuitive and has a steep learning curve in order to use it. Requires a significant amount of time to train new administrators. - Learner portal is not well laid out and can be confusing for new employees.

Anonymous

Company size: 1,001-5,000 employees

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

August 2021

SAP SuccessFactors - The HR Platform

SAP SuccessFactors was one stop solution for all the requirements related to HR.

Pros

SAP SuccessFactors is a total one stop solution for almost all the HR functions such as Employee on-boarding, Performance Management, Payroll etc.

Cons

As SAP SuccessFactors has a lot if functions and rolls, it is found little bit confusing to operate. If the main options made simplified, it will be great.

Anonymous

Company size: 1,001-5,000 employees

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

September 2018

SAP HCM

Payroll and Legal Reporting is near perfection, although with challenges (at least PT Location has challenges on the legal report side. All the HR information is gathered in one place, which allows for reporting and analytics to be deep and accurate.

Pros

Talent management analytics: which allows for employee skill/qualification analysis;

Cons

The learning curve of usability is a bit steep, although when you get the hang of it you won't believe how effective this software is.

Tara

Company size: 10,000+ employees

Industry: Higher Education

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

1

FUNCTIONALITY

5

June 2022

Old looking interface and hard to learn

Pros

It can hold a TON of information. All kinds of data and numbers and you can search it a million ways

Cons

It's confusing and impossible to use. I sat through 2 training sessions, and finally my boss and I had 3 zooms to teach me only what I needed to know exactly.

Ahmed

Company size: 2-10 employees

Industry: Computer Software

Time used: Less than 2 years

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

2

FUNCTIONALITY