SAP SuccessFactors


SAP SuccessFactors business software provides organizations with an integrated suite of features to manage their workforce. The solution offers tools for both enterprise organizations and small businesses. It's cloud-based, so the product is mobile, giving users access to their account to view recruiting data, project updates and more.

Core HR, payroll, applicant tracking, on-boarding, learning management, performance review, goal management, and compensation management are all available in the SAP SuccessFactors suite.

SAP SuccessFactors Learning, combines social learning, learning analysis and content management as part of the learning management module. One feature, SAP SuccessFactors iContent, or “content-as-a-service," allows companies to manage digital learning materials, including course materials, training videos and presentations. It also comes with the Jam social collaboration tool built in. With Jam, employees can create training materials, record videos, and share content, ideas, or discussion topics throughout the organization.

SAP SuccessFactors can be implemented in a number of industries - healthcare, retail, manufacturing, nonprofits and more.



100 Reviews of SAP SuccessFactors

Overall rating

3.76 / 5 stars

Filters:

Showing 1 - 20 of 100 reviews

February 2015

Justin from Leggett & Platt


Ease-of-use

2.5 of 5

Customer support

4 of 5

Functionality

3.5 of 5

February 2015

Solid software that continues to improve each year.

Pros

SuccessFactors offers a wide variety of products covering the entire full talent suite including L&D, succession, recruiting, and performance management software. Having a "one-stop-shop" for all of our talent management needs was a major factor in our software choice. This not only provides a better user experience for our employees, but consolidates our data into one place.

Also, the software is highly configurable. While this varies by module, there is typically a lot room to configure both the functionality and aesthetics of the software.

Cons

Some of the products were purchased later on and "bolted" to the existing software. Unfortunately, these pieces can end up not meshing well with the existing system. They sometimes require separate log-ins, additional uploads/permission/management, and separate reporting. There hasn't been much of an effort by SuccessFactors to better align these products so that there is a fluid transition between modules.

Parts of the software are dated. They either lack functionality that most systems have today or simply look like older technology. The v12 update was a huge improvement but is only available for some modules.

Much of the software feels like it was "designed" by programmers. The user interface is not the most intuitive and can be confusing for non tech-savvy users. Even more astute users struggle with over-complicated processes and layouts.

August 2018

Fernando from Pelissari Gestão e Tecnologia

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

2 of 5

August 2018

Too complicated...

My certifications came from extensive studies, I think I couldn't have made it without SAP Learning, by success factors. If the format was just like the OpenSAP, then it would be perfect!

Pros

It has an extensive collection of books and training materials. You can prepare yourself for a certification exam by using the materials which are available to your company. You can find the right material and study focused on your objective. Some materials must be bought by you Enterprise or it will not be available to its employees, but even without the specific trainings, it stills useful.

Cons

Its so hard to use it. Nothing is easy to find, you spend too much time just to know where you are and to find what you are looking for. It would me much better if it is just like the OpenSAP. That other platform is better organized and structured, but SAP Success Factors still got its value, I think it just could be better.

August 2018

smit from GSTMadeEasy

Company Size: 11-50 employees

Review Source


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

5 of 5

August 2018

Perfect HCM software

Overall good software with in depth details and management highly suitable for large enterprises.

Pros

Success factors is US based company which provides solution for Human Capital management, now this company is acquired by SAP AG.
1. Success factors provides human capital management solutions for large enterprises
2. It provides complete solutions starting from KRA/ KPI management, Learning and Development, Talent acquisition etc which cater most HR department requirement.
3. It has complete customization available which can be changed according to need of the organization.
4. In depth analysis of data/ details can be done from administrator account which gives complete overview.

Cons

1. Pricing for software is on higher side which mostly large enterprises can only afford.
2. User interface needs improvement, it is not much user friendly and hence proper awareness is to be imparted to users who are going to use it.
3. It lakes seamless integration with various SAP modules.
4. Sometime its complexity is such that excel based HCM seems like more suitable

September 2016

Stephanie from Northwestern Mutual


Ease-of-use

3.5 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

5 of 5

September 2016

New LMS is a Hit!

Pros

SuccessFactors provides a lot of bells and whistles compared to our old learning management system. We've used SF for almost a year and have been extremely pleased with our ability to: assign learning to specific groups, bundle training into programs and curriculums, and easily track training. One feature that has been extremely beneficial to our field force is the My Team tile, which allows supervisors and alternative supervisors to assign training, track training, and run reports. This was not possible with our former LMS.

Cons

It is not the easiest system to use. I would recommend hands-on training to learn how to load courses, exams and live events, as it's a pretty arduous process. Customer service hasn't been the best. With our old LMS, issues were addressed within 48 hours. Recently, we had an issue that took almost a week to resolve. Additionally, setting up curriculums / programs for specific work groups, etc. is challenging. We recently needed to set up four curriculums as part of our Firm Element training and it took three times to get it right. That was frustrating.

December 2017

Angel from Zodiac Aerospace

Company Size: 1,001-5,000 employees

Review Source


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

1 of 5

Functionality

3 of 5

December 2017

Tier 1 System?

Features seem very limited/overly complex in comparison with other platforms such as elogic and cornerstone.

Pros

Great for large companies with set curricula in place. Custom Reporting, Multiple Learning Types Supported. Ability to add references/global resources. Integrated with SAP GlobalScape (previously iContent).

Cons

Lack of forward facing custom reporting (SQL Knowledge required). Customer support is not included with licensing; third party support is sub par.

July 2018

Jasper from EY

Company Size: 10,000+ employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

SuccessFactors, the Samsung of the HR software world

If you would like to compare it to the mobile phone market, it could be seen as the Samsung in the market, whereas Workday is the Apple in the market. SuccessFactors doesn't give the Apple kind of feeling, but by far has better (and more) options inside, whereas Workday tends to be perceived as a bit easier to some customers, while you do loose a lot of functionality.

Pros

- Highly flexible for a cloud based product;
- Offers a lot of options to customise as a customer after the implementation.

Cons

- Has a lot of features that won't be useful to a lot of customers;
- Doesn't always give you the feeling it's one system if you combine various modules.

June 2017

Ahmed from Smart applications LLC

Company Size: 2-10 employees


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

2 of 5

Functionality

3 of 5

June 2017

Best out of the box Talent Management System

They are one of the best in HR cloud solutions.

Pros

All HR aspects have been thought of if you are into the out-of-the-box solution then SuccessFactors is the best. very scaleable and well-integrated system. With Employee Central you can replace old HR systems with smile

Cons

If your company enforce its own standards then you need to think a lot before going to cloud. As for SuccessFactors, we faced a lot of limitations whenever we try to customize things. It is not as flexiable as promoted. Licenses costs a lot, make sure to check other competitors before moving to SuccessFactors

September 2017

Garrett from associa

Company Size: 1,001-5,000 employees

Review Source


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

3 of 5

September 2017

Good product; would be great to see more...

Stay true to what you are good at; be the best there and innovate! If you nail that people will continue to come; but if you bury the features within SAP - my guess is that they will be quickly overtaken.

Pros

It has been interesting to see how SuccessFactors has evolved and is now being positioned within SAP. I have always seen them as stronger in performance management and succession. The frameworks the tool was originally based on have certainly held the test of time.

Cons

As with everyone acquired by Oracle or SAP; you wonder what is going to be left in a couple of years. Also, struggle with the adequacy of the payroll, benefits, workforce management, etc.. Have always understood why they wanted to be there but it's a bit like going to a motorcycle dealer to but a car.

November 2017

Rajesh from Siemens

Company Size: 501-1,000 employees

Review Source


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

4 of 5

November 2017

SAP tool review

Pros

Integration of all modules makes a seamless experience if all upstream and downstream process is set up effectively. The checks and balances in terms of validations are set up which ensures integrity of data.

Cons

Complex change management process and it takes long time to drive changes in the SAP system. This often leads to escalations and low user satisfaction

October 2016

Diane from Honeywell

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

3 of 5

October 2016

Need personalization

11 years at Honeywell, I've worked with the Learning Hub for about 5 years. There are many things that I would like to personalize to meet my audience needs in regard to notifications, curricula, and viewing assigned learning on a persons profile.

Pros

Easy to set up classes, close classes and run reports

Cons

Very difficult to check on someone's progress for assigned learning. It doesn't tell you which session the are in

June 2017

David from Pepsico.

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

3 of 5

June 2017

Easy to use but slow system

Easy of use and access to a cloud based sas system.

Pros

The ability to easily configure forms and processes as needed. The portlets are easy to manage and use and everything field is reportable.

Cons

The limitation of a SASS based system with very slow process to add a recomendation on a gap. Also it's very slow compared to other systems like Cornerstone.

November 2018

Anonymous

Verified Reviewer

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

3 of 5

November 2018

Decent but outdated compare to others

Pros

The software integrated with other SAP tools which provide more choices for HR professionals to have everything in one go. It is also customizable depending on your organisation process/requirements.

Cons

As it involves several different software it can be bit unstable at times specially during upgrades period

June 2018

Sulakshana from GMR Group

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

Perfect HCM Suite for a large business

Pros

1. User friendly
2. Self Explanatory
3. Easy to log into mobile app by just scanning bar code.
4. Vast and indepth
5. Highly customizable.
6. As an administrator, it is easy to work on.

Cons

As an administrator I find that it has taken time to integrate with SAP On premise software.
As a New user tutorial should be there. If I am not used to the cloud technologies, and not very tech savvy, it becomes difficult to adopt. Some gamified tutorials would be the best.

August 2018

Anonymous

Review Source: GetApp


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

Excellent application for production companies

Pros

It is a software that allows modular growth, adjusts and parameterizes the needs of each country, has absolute control of information security, integrates different areas of the company, and has in detail all operations

Cons

It is very expensive, the implementation takes a long time, it requires the change of many processes to adapt to the best practices, the front end is not so friendly when using it. it requires very robust equipment for its implementation.

February 2018

Julia from Food & Beverages

Company Size: 10,000+ employees

Review Source


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

3 of 5

February 2018

Just okay compared to others

Pros

Obviously integrates seamlessly with other SAP tools which is nice if you/your company use the full suite of products.

Cons

It seems to be very slow at times and overall the software is a bit outdated/not as intuitive as others. The price is a little high, but pretty decent for a large company. I wouldn't say the learning curve is minimal and the customer support has been pretty dismal, at least for us. Price isn't great as they charge extra for certain features

February 2018

Stacy from Systemax Inc.

Company Size: 1,001-5,000 employees

Review Source


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

3 of 5

February 2018

SAP

Pros

Housing all information in one application is very helpful and there was a smooth implementation with all the cheat sheets.

Cons

A general canned application and with minimal functionality, unless your team has the ability to write in workarounds. Initially I believed the product to be more sophisticated.

September 2017

Jimmy from Animal Logic

Company Size: 501-1,000 employees

Review Source


Ease-of-use

2 of 5

Customer support

2 of 5

Functionality

3 of 5

September 2017

Using Success Factors felt corporate and restrictive

We have decided to move forward with another ATS that better fits our needs

Pros

The system had the basic functions needed to store and track candidates through the recruitment process.

Cons

The system felt outdated and wasn't very intuitive. It felt there were too many steps to achieve what we needed.

November 2017

Sarah from TranSystems

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

2 of 5

Customer support

3 of 5

Functionality

3 of 5

November 2017

Decent program but our platform is outdated.

Pros

The software is very customizable and we've been able to update content as needed with ease. The recruiting and professional development categories are decent.

Cons

Our platform is outdated and we'd have to pay a rather obscene amount of money to get it up-to-speed with other clients. The recruiting pipeline is sluggish and we often have to rely on working with third-party support rather than getting what we need from SAP support.

May 2017

Haroon from K2M, Inc

Company Size: 501-1,000 employees


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

2 of 5

Functionality

4 of 5

May 2017

Great product but not great support

NA

Pros

Ease of use and deep functionality. I have been using this product for several years and I'm impressed with the improvements that have been made.

Cons

Customer support. They really need improvement here and it can be frustrating. I really hope they bring back support to the US

May 2018

Anonymous

Verified Reviewer

Company Size: 10,000+ employees

Review Source: GetApp


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

2 of 5

Functionality

2 of 5

May 2018

Horrible UX, hight cost and lacking features (Recruiting module)

Pros

Nothing compared to modern ATS´s like Ponty, Workable, Teamtailor, GreenHouse etc. A nice "tell" is that during demo videos (created by actual fans/users on Youtube) the product lags and there is pauses every now and then since the pages have to load and you have to wait. Acceptable 10 years ago, not so much in 2018.

Cons

- Crap UX: Means many clicks = drags down productivity
- Setting up processes or adding a step is an actual project. Something that takes less then 2 minutes with any of the systems above
- No data visualization (unless extra module is bought). Data is everything! And it´s a really unmodern and slow process to create specific reports (again, a project in itself), and then you get a report where have to take the data and maunally use your own tools to visualize your findings.
- This is like a 15 years old recruitment system BUT it´s also expensive and you have to hire extra staff as trainers since the UX is so bad so this ads even more to the total cost.
- No built in surveys. For instance if you want to check your candidate experience and such.

The list goes on but you get the picture.