SAP SuccessFactors


 

SAP SuccessFactors business software provides organizations with an integrated suite of features to manage their workforce. The solution offers tools for both enterprise organizations and small businesses. It's cloud-based, so the product is mobile, giving users access to their account to view recruiting data, project updates and more.

Core HR, payroll, applicant tracking, on-boarding, learning management, performance review, goal management, and compensation management are all available in the SAP SuccessFactors suite.

SAP SuccessFactors Learning, combines social learning, learning analysis and content management as part of the learning management module. One feature, SAP SuccessFactors iContent, or “content-as-a-service," allows companies to manage digital learning materials, including course materials, training videos and presentations. It also comes with the Jam social collaboration tool built in. With Jam, employees can create training materials, record videos, and share content, ideas, or discussion topics throughout the organization.

SAP SuccessFactors can be implemented in a number of industries - healthcare, retail, manufacturing, nonprofits and more.

 

SAP SuccessFactors - Stack ranker
 
  • SAP SuccessFactors - Stack ranker
    Stack ranker
  • SAP SuccessFactors - Gap analysis review
    Gap analysis review
  • SAP SuccessFactors - Mobile accessibility
    Mobile accessibility
  • SAP SuccessFactors - Team view with feedback
    Team view with feedback
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

57 Reviews of SAP SuccessFactors

 

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Software Advice Reviews (35)
More Reviews (22)

Showing 1-20 of 35

Kelly from Beaird Group
Specialty: Consulting
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2017

October 2017

Great functionality; poor customer service model

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

SuccessFactors was at the forefront of goal setting/performance management back in 2007. The product features remain strong.

Cons

I am very disappointed with SAP's customer support model for SuccessFactors' clients. SAP makes it very difficult for clients to create their own forms in the system so they need to hire a 3rd party vendor and pay per hour for support. Additionally, if a client has a technical issue, they need to log a ticket and wait weeks for a response. There is not a way to speak with a "live" person unless you pay extra for one of their support packages.

 
 

Paul from Hu-Friedy
Specialty: Manufacturing
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

October 2017

October 2017

Enterprise-level HR solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The system had the basic functions needed to store and track candidates through the recruitment process.

Cons

The system feels outdated and is not very intuitive. It felt there were too many steps to achieve what we need.

 
 

Garrett from associa
Specialty: Software / Technology
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

September 2017

September 2017

Good product; would be great to see more...

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Stay true to what you are good at; be the best there and innovate! If you nail that people will continue to come; but if you bury the features within SAP - my guess is that they will be quickly overtaken.

Pros

It has been interesting to see how SuccessFactors has evolved and is now being positioned within SAP. I have always seen them as stronger in performance management and succession. The frameworks the tool was originally based on have certainly held the test of time.

Cons

As with everyone acquired by Oracle or SAP; you wonder what is going to be left in a couple of years. Also, struggle with the adequacy of the payroll, benefits, workforce management, etc.. Have always understood why they wanted to be there but it's a bit like going to a motorcycle dealer to but a car.

 
 

Jimmy from Animal Logic
Specialty: Media
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

September 2017

September 2017

Using Success Factors felt corporate and restrictive

Ease-of-use

Functionality

Product Quality

Customer Support

We have decided to move forward with another ATS that better fits our needs

Pros

The system had the basic functions needed to store and track candidates through the recruitment process.

Cons

The system felt outdated and wasn't very intuitive. It felt there were too many steps to achieve what we needed.

 
 

Sabrina from NIGP
Specialty: Non-Profit
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

SuccessFactors - Complicated

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

SuccessFactors does what you need it to do. Automates your review process as you would expect and want.

Cons

Found SucessFactors a difficult product to learn. It might have been the lack of training. It is not very intuitive.

 
 

Kevin from Texas Health Resources
Specialty: Healthcare / Medical
Number of employees: 10,000+ employees Employees number: 10,000+ employees

June 2017

June 2017

SAP SuccessFactors Learning Experience

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Currently, my organization is running into a road block integrating SAP SuccessFactors Learning with CEB Metrics That Matter. I find it surprising that an analyst-recognized leader (SAP) and the industry leader in providing best practice and talent management insights (Gartner) are not able to communicate with each other.

Pros

I like most that SAP SuccessFactors Learning is comprehensive in its ability to manage the employee training cycle.

Cons

I like least that SAP SuccessFactors Learning is limited in its ability to report on evaluation learning data. Reports consist of either a pdf or .csv file and often fail if the file is too large or takes too long to run.

 
 

Ahmed from Smart applications LLC
Specialty: Software / Technology
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Best out of the box Talent Management System

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

They are one of the best in HR cloud solutions.

Pros

All HR aspects have been thought of if you are into the out-of-the-box solution then SuccessFactors is the best. very scaleable and well-integrated system. With Employee Central you can replace old HR systems with smile

Cons

If your company enforce its own standards then you need to think a lot before going to cloud. As for SuccessFactors, we faced a lot of limitations whenever we try to customize things. It is not as flexiable as promoted. Licenses costs a lot, make sure to check other competitors before moving to SuccessFactors

 
 

Haroon from K2M, Inc
Specialty: Healthcare / Medical
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

May 2017

May 2017

Great product but not great support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

NA

Pros

Ease of use and deep functionality. I have been using this product for several years and I'm impressed with the improvements that have been made.

Cons

Customer support. They really need improvement here and it can be frustrating. I really hope they bring back support to the US

 
 

Winnie from Coca-Cola
Specialty: Manufacturing
Number of employees: 10,000+ employees Employees number: 10,000+ employees

February 2017

February 2017

SuccessFactors LMS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I had implemented SuccessFactors LMS system for various companies in different industries. It is a product with rapid implementation and can be launched from different platforms. It is easy to use and has great reporting capabilities to meet compliance requirements globally as well.

Pros

Rapid implementation and subscription based.
Increase managers’ capabilities to develop frontline associates.
Streamline administration process and maximize efficiency.
Reduce audit and compliance risks by having complete and accessible attendance data.

Cons

It requires additional fee for content management

 
 

Megan from Krones, Inc
Specialty: Manufacturing
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

January 2017

January 2017

SuccessFactors

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We are in the implementation process and it's not the smoothest. We are learning the functionalities we thought we would have we aren't getting.

Pros

The reporting and getting away from everything that is a paper in our world of HR. It's all going through SuccessFactors.

Cons

The things that still cannot be done i.e. having our employees change their direct deposit and W-4 online via SuccessFactors.
How manual the implementation process is. You have to build it from ground up. There is not magic when it comes to SuccessFactors.

 
 

Nicole from IM Flash
Specialty: Manufacturing
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

December 2016

December 2016

Success Factors - Customer Service Non-existent

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have used this product for over a year as the HR system administrator. The customer support is awful. To put in a ticket, you have to research the topic on their site before it lets you submit a ticket. It also takes them forever to get back to you. I submitted a "high" priority ticket this year and it took them one week to get back to me.

Pros

Core functions and features are on par with most other companies.

Cons

The customer support is awful. To put in a ticket, you have to research the topic. It takes them forever to get back to you. I submitted a "high" priority ticket. It took them one week to get back to me.

Advice to Others

While they have been a market leader, think twice before you go with them due to the customer service piece.

 
 

Seeja from Integral
Specialty: Software / Technology
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

SuccessFactors review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Not very flexible for organisations with complex hierarchy.

Pros

Easy to use.

Cons

Not flexible.

Advice to Others

Please review to suit your organisational needs before adopting this software.

 
 

Lindsey from FONA International
Specialty: Manufacturing
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2016

November 2016

Difficult to Customize

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The SuccessFactors system has a lot to offer if you don't plan to change your review template without paying for an outside consultant to do it for you. There are many additional modules available for purchase but you don't have to have them in order to run the performance management module. The system allows for customization of goals both top-down and bottom-up, which is valuable. However, their customer support is miserable. The customer success portal is difficult to use and rarely had the answers I needed. When you do call, all they do is create a case and you are left waiting 24 hours for a response. And they don't always get back to you within the stated 24 hours. When they get back to you, they don't plan a time but will just call when it's convenient for them. All in all, the system lacks the flexibility needed for our medium-sized business and isn't worth the cost.

Pros

Only purchase the modules you need/want
Customization of goals, top-down and bottom-up

Cons

Customer support
Inflexible

Advice to Others

Contact customer support weeks before you need an answer or a task completed.

 
 

Vikas from PM Org
Specialty: Engineering
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

employee engagement made easier

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It's a really decent feature rich product. You can get advice on all the best practices for both your process flow and SuccessFactors implementation. you can also learn from other user and network. Get Business support available and prompt responses makes it easier to use.

Pros

feature that guides you in responding to performance review questions.

Cons

UI is good, but can get better, navigation between workflows can be improved.

 
 

Joseph from PMO
Specialty: Engineering
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2016

November 2016

Success Factors Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pretty happy with the product. We were looking for an all in cloud solution for goal setting and performance reviews. Success Factors fits the bill.

Pros

Excellent collaboration functionality. No need to export spreadsheets or word docs. Everything can be done in the app itself.

Cons

As with many web based tools, the UI is a bit clicky. Would like to see improvements in the area of being able to use keyboard shortcuts more.

Advice to Others

Good product.

 
 

Dean from CMC
Specialty: Manufacturing
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

November 2016

November 2016

There are much better products out there that come all inclusive with traditional HR needs

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

SuccessFactors (SF) is SAP's version of trying to compete with Workday or other similar platforms. Although SF is a customization product which doesn't exist in traditional HRIS systems, you ultimately end up paying more for the customization because companies are required for coders to build sync reporting to existing systems. Additionally, for the average user, SF and SAP are antiquated and hard to learn.

Pros

Customization

Cons

Almost 90% of the product is a con.

Advice to Others

Look at all your options and understand what technology is out there before settling with any SAP products. You will be glad you did.

 
 

Darla from Fike Corporation
Specialty: Manufacturing
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2016

October 2016

SuccessFactors

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have a third party support that is timely in response. We have had turnover in the department and the person who was most familiar is no longer with the company. The functionality isn't intuitive and you aren't allowed to do a lot of things yourself.

Pros

Easy to use as an end user. Administratively, the basics are easy to master.

Cons

You need a third party to do a lot of the changes as you don't have access.

Advice to Others

This product is as good as most I have seen. You feel trapped once you are in, so make sure it is the right tool for you.

 
 

angel from 53rd bank
Specialty: Banking

September 2016

September 2016

intermediate user - mid level manager

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

ala carte features and ability to add on as your team grows and need to increase succession planning tools

Likes Least

a little confusing at first but easily adaptable once you learn the system

Recommendations

training training training prior to going live - role out in sections if you can based on the unit or department with the greatest need so the role out is less time consuming and more adaptable. do not completely cut off your old system until everyone is on the new system as their will be data that will not carry over and you will definitely need.

 
 

Michael from Northwest Technical Solutions
Specialty: Engineering

September 2016

September 2016

Success Factors

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

User Friendly. It was super easy to adapt to our company.

Likes Least

Cost is can be pricey. I used this software at my previous company at 30,000 employees.

Recommendations

Recommend for larger companies. It can be pricey for smaller companies.

 
 

Susan from northwestern mutual
Specialty: Insurance

September 2016

September 2016

Recently implemented LMS with SF, growing pains still

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

User friendly layout/design. like the customization of the home page.

Likes Least

seems like to use features of the system requires you to be a programmer, it's not intuitive by no means. which has limited our use of some of the great features it offers.

Recommendations

When evaluating the software its important to share the pros and cons of it, to help others understand benefits and risks. Be honest with your input so others can make informed decisions.

 
 
 
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Showing 1-20 of 22

Terri from Gordon Development Group

October 2017

October 2017

I have been a user since 2001 - work with many clients to implement this product and go through upgr

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like the continual upgrades, and now that the road map is more defined and predictable we know what is coming -- new enhancements with Recruiting and Performance

Cons

Customer Support levels should be improved and the global payroll needs to come forward. Core HR product is coming along

Source: Capterra
 

David from Pepsico.
Number of employees: 10,000+ employees Employees number: 10,000+ employees

June 2017

June 2017

Easy to use but slow system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy of use and access to a cloud based sas system.

Pros

The ability to easily configure forms and processes as needed. The portlets are easy to manage and use and everything field is reportable.

Cons

The limitation of a SASS based system with very slow process to add a recomendation on a gap. Also it's very slow compared to other systems like Cornerstone.

Source: Capterra
 

Dean from Adsi

April 2017

April 2017

Success & Reward

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great product, you can automate your people processes, improve visibility and efficiency, and transform your business turning strategy into execution every day.

Source: Capterra
 

John from AspireHR, Inc.
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

SF just keeps getting better!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Have been an implementation Project Manager for enterprise-level SAP SF customers for past three years. The talent suite continues to grow, evolve, and improve!

Pros

ease of use and span of solution

Cons

support could be better

Source: Capterra
 

david from PepsiCo

February 2017

February 2017

Hr operations

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It's very simple to use but it's at times it's slow. The positive is that because it's a cloud based system it is constantly improving. The bad side is that it's not as customizable.

Source: Capterra
 

Katie from AWC

February 2017

February 2017

It's ok...

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This is a good solution if you can be flexible with your process. Do not over-customize if you ever want help from support again!

Source: Capterra
 

Sasha from Yahoo, Inc.

January 2017

January 2017

Works well as our LMS solution - no complaints!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I like how easy the UI is to navigate, the administrative capabilities are very easy to understand and reporting is abundant. I would like more help documentation on reporting, but that may be something I have not yet uncovered in their help section!

Source: Capterra
 

C from Thunderbird Silicon Valley Chapter

December 2016

December 2016

Easy to implement & deploy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I set this up for a distributed team and was able to onboard, train, and deploy with minimal effort. With advanced planning, this tool is a godsend for managers.

Pros

Easy to implement and deploy.
Makes onboarding and training of staff painless, so they can focus on business and not get bogged down by another mandated tool.

Source: Capterra
 

Barbie from House of Blues

November 2016

November 2016

SuccessFactors - year 2016

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Real easy and user friendly. It certainly does help when trying to think of a goal to present to ypur supervisor.

Source: Capterra
 

Dawn from House of Blues Myrtle Beach
Number of employees: 10,000+ employees Employees number: 10,000+ employees

November 2016

November 2016

SuccessFactors Performance Review System

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I've used SuccessFactors for a few years now within my company and it is a convenient way to manage employees and to complete an evaluation on specific goals. The system makes it easy to locate information from prior years and to update or add new goals as things change. It is a helpful HR tool.

Pros

It is easy to use and keeps this sensitive information stored where I can easily access it and pull up prior years info or add in new goals as they arise.

Source: Capterra
 

Mabel from SanDisk
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

November 2016

November 2016

Your Review on SuccessFactors

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

It's a time consuming process to self-evaluate yourself but SuccessFactors gives you the tool to do it.

Pros

You can copy from the previous year and populate the current year form.

Cons

I'm not certain if it's a design of the product or the employer customized design that you could not rebut your manager's specific comment. Instead, you could write a statement at the end of the review, not where the manager's comment appeared.

Source: Capterra
 

Tiffani from Goodyear

October 2016

October 2016

Success Factors is perfect for Talent Acquisition and Talent Management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I've used the modules specific to recruiting, analytics, learning and development and careers alone. These modules integrate well together and are user friendly.

Source: Capterra
 

Sam from ISC

October 2016

October 2016

SuccessFactors - Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Mixed reviews on this as the application was customized heavily due to the complexity of our process. Not a review that I should be writing.
Lack of suitable and certified talent. Few talents available were very high priced. Talents lacked functionality and features knowldge due to the product newly intergated with SAP.

Had to get trained myself just to partner with the development company to guide them.

Customer Service needs to be overhauled. Knowledge base and support needs to be redefined. After dealing years with Cognos support, SAP does not even come close to it.
Contract lacked missed a lot of items. I had to rephrase and approach SAP multiple times to add all the missed items.
This is for 75,000 licensing contract. I can't even imagine doing it for a small one.

Source: Capterra
 

Bill from BASF
Number of employees: 10,000+ employees Employees number: 10,000+ employees

October 2016

October 2016

Fantastic & Easy to use!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The software is fantastic, its easy to use and manage. I would definitely recommend it to anyone looking for a solution.

Pros

easy to use

Cons

cost

Advice to Others

just buy it

Source: Capterra
 

John from AspireHR
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2016

October 2016

SF PM perspective

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Have been implementing SF for over 7 years. It is the most comprehensive talent management suite available.

Pros

Intuitive

Cons

None

Advice to Others

Best solution available

Source: Capterra
 

Aman from Red Cherry USA

October 2016

October 2016

Review of Performance Management System

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I had experienced performance management system using success factors. The tool is customizable and can work great for small to medium sized organizations.

Source: Capterra
 

Nicole from Manpower RPO
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

October 2016

October 2016

SuccessFactors is awesome!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I'm obsessed with SF!! As a sourcer/recruiter it is great tool! It's easy to use and lots of neat features. I am very glad my employer uses it!!

Pros

The ability to move candidates thru the hiring process and disposition them in real time.

Source: Capterra
 

S from Westinghouse

October 2016

October 2016

Excellent

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Very user friendly. One stop shop add this program has so many features and capabilities. Definately top

Source: Capterra
 

Raj from partner

October 2016

October 2016

Simplicity at the best..

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support

Very impressed with the simplification of PA and OM . Looking for Benefits and Timeoff modules to be simple..

Pros

Simlification.no coding..extensiblity,MDF framework

Cons

Benefits and time off fairly new

Source: Capterra
 

Katie from Northwestern Mutual

October 2016

October 2016

Great performance management product!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall SuccessFactors has great performance management software tools - creating goals, tracking performance, compensation, recruitment, etc. My only suggestion is building in how-to-use instructions directly into the tool to make it more user friendly.

Source: Capterra
 
 
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