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Overall customer rating: Customer rating:

 (64)

 (88)

Recommended by: Recommended by:

40% of users

72% of users

Operating Systems: Operating Systems:

     

     

Mobile compatibility: Mobile compatibility:

Deployment: Deployment:

Target customer size: Target customer size:

Price: Price:

Demo:Demo:

Most positive review: Most positive review:

“I like how easy the UI is to navigate. The administrative capabilities are very easy to understand, and reporting is abundant.”

- Sasha Olson, Yahoo Inc.

“Software is incredibly flexible. Configuration is intuitive and easy to maintain. Highly scalable solution (both locally and globally). Supports multicompany functionality. Great customer support.”

- Jennifer Reel, Clarkston Consulting

Most negative review: Most negative review:

“The software was hard to customize and had numerous bugs. It was also difficult to get answers from the company, and we were usually passed around to multiple people.”

- Dana Laymon, PPD

“Simply put, this is outdated and far from user-friendly. I say this when I compare to the competing products as well as my own experiences being the administrator for our company.”

- Arden Shackelford, MEDHOST

Pricing:

How it's priced: How it's priced:

SuccessFactors is a cloud-based solution. You either pay a monthly or annual subscription fee for each user login.

IBM Kenexa is a cloud-based solution. You pay a monthly subscription fee.

Contract term: Contract term:

SuccessFactors requires a year-long contract for cloud-based deployment; renewed annually.

IBM Kenexa requires a year-long contract for cloud-based deployment; renewed annually.

Upfront costs: Upfront costs:

Additional fees apply for implementation and training.

Additional fees apply for implementation (e.g., special integrations, customizations and/or data migration).

Recurring costs: Recurring costs:

Fees apply for support.

Fees apply for premium support.

What does it cost?: What does it cost?:

Applications:

Personnel tracking: Personnel tracking:

Payroll: Payroll:

Benefits administration: Benefits administration:

Time & attendance: Time & attendance:

Applicant tracking: Applicant tracking:

Ease of Use:

Overall customer rating: Customer rating:

 (64)

 (88)

Most positive review: Most positive review:

“I like the ease of use and deep functionality features. I have been using this product for several years, and I'm impressed with the improvements that have been made.”

- Haroon Zikria, K2M Inc.

“User-friendly; easy to learn.”

- Matt Wolbrink, Uline

Most negative review: Most negative review:

“As compared to other web-based tools, the UI is a bit clicky. I would like to see improvements for keyboard shortcuts.”

- Joseph Verrico, PMO

“Difficult and limited reporting. Difficult to manage organizations and users (particularly in bulk).”

- Arden Shackelford, MEDHOST

Support:

Overall customer rating: Customer rating:

 (64)

 (88)

Most positive review: Most positive review:

“It is easy to use, hosted on the cloud and well supported by SAP. It is also integrated with SAP’s HR system.”

- Winnie Lu, Coca-Cola

“IBM Global Support has been stellar with many of our requests/issues. [A] wide array of features [is] available ... still surfacing them.”

- Maria Erchul, WGL

Most negative review: Most negative review:

“The customer support is awful. You have to research the topic in case you want to submit a ticket. It takes them forever to get back to you.”

- Nicole Jensen, IM Flash

“Slow response time from support. Limited SCORM support (supports up to 2004 3rd Edition; no xAPI support). Limited support for online training tools (GoToTraining, Zoom etc.).”

- Arden Shackelford, MEDHOST

Phone support: Phone support:

Phone support included in subscription fee.

Phone support included in subscription fee.

Online case submission: Online case submission:

Online case submission available to all users.

Online case submission included in subscription fee.

Online support options: Online support options:

Help website, knowledge base and online community included in subscription fee.

Help website and knowledge base included in subscription fee.

Training: Training:

“Getting started” online catalogue included in subscription fee. Additional live and/or online training can be purchased.

Training and/or implementation can be purchased.

* The research on this page is updated by our editorial team. Email us if you're a vendor with new information or a potential buyer with questions or comments.