--- title: "SurePayroll Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of SurePayroll. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if SurePayroll is a good fit for you!" source_url: "https://www.softwareadvice.com/hr/surepayroll-payroll-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Payroll Software](https://www.softwareadvice.com/hr/payroll-software-comparison/) / [SurePayroll](https://www.softwareadvice.com/hr/surepayroll-payroll-profile/) / SurePayroll Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/hr/surepayroll-payroll-profile/) Reviews [Alternatives](https://www.softwareadvice.com/hr/surepayroll-payroll-profile/alternatives/) # SurePayroll User Reviews ## Reviews summary - Overall rating: 4.1/5 - Total reviews: 307 ### Secondary ratings - Ease of use: 4.2/5 - Customer support: 3.9/5 - Value for money: 4.2/5 - Functionality: 4.1/5 ### Rating distribution - 5 stars: 190 reviews (62%) - 4 stars: 52 reviews (17%) - 3 stars: 18 reviews (6%) - 2 stars: 15 reviews (5%) - 1 star: 32 reviews (10%) ### Most mentioned pros - SurePayroll handles payroll and employee management efficiently without the complexity of larger platforms. - A solid, dependable choice for small business owners who want payroll done right without the hassle. - You are also sent helpful emails when there is a holiday coming up, so you know to run your payroll early! ### Most mentioned cons - It was pretty smooth initially, however, it seemed that withholding customization wasn't as comprehensive as in other payroll services and customer service was very difficult to get a hold of. - I find them to spend most of their time on marketing new clients but neglecting to take of the clients once they have signed up for the services. - They promise a referral program but they dont pay, I waited the 90 days they ask and payment never came. ## SurePayroll customer reviews Showing reviews 1-25 of 307 (page 1). ### SurePayroll - accurate, timely, easy to use - Overall rating: 5/5 - Reviewer: Pete P. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Love that we are able to provide every employee with their own log in access to view history, print copies of checks and W-2's. Frees up a lot of time by allowing them to perform this critical task. #### Cons Nothing negative too report. We have not experienced any problems with accuracy of data, and their security is excellent. --- ### The Best Payroll Assistant I could ask for! - Overall rating: 5/5 - Reviewer: Allison H. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with SurePayroll is positive. Their software is for the most part very intuitive, and reasonably priced. Just be sure to upload any and all IRS letters you get, and reach out to them via Contact Us for any questions. They provide good support! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros My enthusiasm for using SurePayroll can be summed up in 3 words: Ease of Use. Whether you are paying Salaried employees, or Hourly -SurePayroll can work with your needs! They handle the filing of 941's and any other Payroll Related taxes - and make issuing tax related documents to your employees a breeze every January! You are also sent helpful emails when there is a holiday coming up, so you know to run your payroll early! I also get emails when an employee's Birthday or Wor-aversary is approaching! #### Cons I have to say for all my years running payroll, the part I like *least* has to be adding a new state to your payroll. This process is going to be a pain no matter what software one uses, but I feel like there could be a more streamlined process in place. Also - I have not tried this in a while, but if you would like to pay a 1099 contractor via direct deposit, and they use a Tax ID number rather than a SS#, you are going to hit a snag. #### Reasons for choosing SurePayroll Surepayroll was less expensive for the number of Employees being compensated. --- ### Avoid if you care about your time - Overall rating: 2/5 - Reviewer: Leila E. - Verified reviewer: Yes - Industry: Design - Company size: Self-Employed - Product usage: Used monthly for less than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered When it works, it's decent, but there no customer service or accountability for their recurring issue. The platform itself feels very dated and not user friendly. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros They gave me a year of paying one month and not paying the next. When it works, it's decent- just a payroll service. #### Cons They keep locking me out of my account, so I have to keep calling to be let back in with no warning because they keep having issues registering my account for autopay on their end. Terrible customer service. --- ### Reliable Payroll Made Simple - Overall rating: 5/5 - Reviewer: Suman A. - Verified reviewer: Yes - Industry: Accounting - Company size: Self-Employed - Product usage: Used monthly for free trial - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered SurePayroll handles payroll and employee management efficiently without the complexity of larger platforms. A solid, dependable choice for small business owners who want payroll done right without the hassle. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to set up and run payroll quickly. Automated tax filing saves a lot of time, and the customer support team is responsive and helpful. Great value for small businesses. #### Cons The interface can feel a bit dated, and navigation takes some getting used to. Reporting features are limited compared to competitors. --- ### Payroll is a breeze! - Overall rating: 5/5 - Reviewer: JANINE A. - Verified reviewer: Yes - Industry: Accounting - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have been working with SurePayroll for almost a decade and have been more than satisfied with my partnership. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros SurePayroll makes payroll and managing employees a breeze! The customer support is stellar compared to other companies I have worked with, not to mention it being a great value for the money! #### Cons I like the majority of things about SurePayroll, but they are limited as to Simple IRA Roth deductions for employees. #### Reasons for choosing SurePayroll SurePayroll was a more extensive program with better customer support. --- ### Not a bad software but don't believe them regarding Referral Rewards - Overall rating: 2/5 - Reviewer: Vicki L. - Verified reviewer: Yes - Industry: Environmental Services - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered I find them to spend most of their time on marketing new clients but neglecting to take of the clients once they have signed up for the services. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros Ease of onboarding employees, even during mid-year switch. The process was pretty easy and I worked closely with staff to insure accuracy. #### Cons Their promises to pay rewards for referrals and never follow through. When I contact anyone; I always get the answer "not my dept" #### Reasons for choosing SurePayroll Costs savings of processing payroll and per employee monthly fee. #### Reasons for switching to SurePayroll I switched to Sure Payroll for the price offer and it's a lower cost than QBO. --- ### SurePayroll is so easy to use! - Overall rating: 5/5 - Reviewer: Katie F. - Verified reviewer: Yes - Industry: Chemicals - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I am very pleased with SurePayroll because it is user friendly. The process to submitting payroll is quick and simple. SurePayroll does most of the work for me in terms of calculating taxes and evem filing quarterly taxes for me! I highly recommend SurePayroll. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is so easy to use and there is a team dedicated to help teach you step by step what to do. #### Cons I am a fairly new business, so understanding what they take care of vs. What my responsibilities are (tax info for example), was a little confusing at first, but certainly not their fault. #### Reasons for choosing SurePayroll At the time of searching for payroll help, I wasn't using Quickbooks online to track my expenses/income, so I wasnt familiar with that process. I was looking for something quick, easy and helpful; which SurePayroll has exceeded! --- ### Horrible Company-not worth the money you think you are saving - Overall rating: 3/5 - Reviewer: Cindi H. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used monthly for less than 6 months - Reviewed: April 2020 - Review source details: This review was submitted organically. No incentive was offered Account rep, "Amber", was rude, non-responsive,and not educated enough to represent my company for running basic payroll. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros It was inexpensive - I thought I could save money #### Cons Customer service and account rep...whom I never heard from until the day I cancelled #### Reasons for switching to SurePayroll Sure Payroll was half the price and had a three moth free trial. I will be going back to ADP. The disount payroll services are not worth the money. #### Vendor response Cindi, thanks for sharing your feedback. We're sorry your experience with SurePayroll didn't meet your expectations. It was an uncommon instance and we'll do better. Please feel free to reach out to feedback@surepayroll.com with any further comments, concerns or suggestions you wish to share. We would love to make things right if you give us a chance. Replied April 2020 --- ### Review from small business owner - Overall rating: 4/5 - Reviewer: Olga D. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered It was pretty smooth initially, however, it seemed that withholding customization wasn't as comprehensive as in other payroll services and customer service was very difficult to get a hold of. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros It was easy to set up and use, especially without prior experience in running payroll. Also, I like that they offer free trial. #### Cons I wish customer service would be more accessible and be able to provide comprehensive answers when finally getting to speak with a representative. --- ### Great Payroll System - Overall rating: 5/5 - Reviewer: Mikayla S. - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Ease of use and how it shows the breakdown of money taken out of paychecks #### Cons There isn’t anything I particularly dislike about the system! --- ### SurePayroll review - Overall rating: 5/5 - Reviewer: Arina B. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: August 2024 - Review source details: This review was submitted organically. No incentive was offered SurePayroll is a solid option for small businesses or households looking for an affordable, easy-to-use payroll solution, but it may fall short in terms of customer service and flexibility​ #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros The platform is user-friendly, with a straightforward interface that allows users to run payroll quickly, often in just a couple of minutes. #### Cons I want to report dissatisfaction with SurePayroll's customer service, citing long wait times, difficulties in resolving issues, and unhelpful support representatives #### Reasons for switching to SurePayroll Extensive payroll processing options, including wage garnishments, direct deposit, and check printing. --- ### Taken advantage of in natural disaster - Overall rating: 1/5 - Reviewer: Shannon B. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used monthly for less than 12 months - Reviewed: January 2024 - Review source details: This review was submitted organically. No incentive was offered Unnecessarily Stressful & disappointing. I have been in the Hospitality Industry for over 35 years. You cannot give customer service without a willingness to be helpful. It’s that simple. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros I was a satisfied customer of Sure Payroll. When a natural disaster struck my town and shut down my business they took advantage of me. They have continued to charge me for an account that I was told would be closed. They filed false reports with the IRS. The most passive aggressive and condescending customer service rep. Told me that I would have to “dealt with it on my own”. She did not help me close my account. I have not be spoken to that way while asking for help in a long time. #### Cons Customer service. One of the worst experiences I have had. Very stressful when dealing with something sensitive like the IRS. #### Reasons for switching to SurePayroll Price and recommended by another business owner. --- ### SurePayroll is Great - Overall rating: 4/5 - Reviewer: Josephine L. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I love that employees are able to easily access their paychecks online and make any changes on their own. #### Cons We asked about adding time tracking and never received the steps for how to get it up and running at our properties. --- ### Easy to Use-GREAT Paystubs! - Overall rating: 4/5 - Reviewer: Kennedy F. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used monthly for less than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. SurePayroll has been easy to navigate from a consumer point of view. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros I like that I get notifications easily to by email when I am being paid. I also love the simplicity of checking my paystubs. Everything is listed in a way that is easy to understand. #### Cons I wish it would send me a paystub email. That way I don't have to login. I can just quickly glance over it when I get paid. --- ### Very Poor Customer Service, Lots of Mistakes - Overall rating: 2/5 - Reviewer: Robert K. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: July 2024 - Review source details: This review was submitted organically. No incentive was offered If I had it to do over again, I would have gone with a different company. They seem ok for large companies that have dedicated staff to handle payroll. But their customer service is absolutely awful, and the support is often non-existent. I would shop around and find a company with better service, even if you have to pay more. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Surepay did a decent job once we got it setup. It ran our payroll well, and they have a range of options on how to file. As long as you don't have an issue the company is pretty decent. #### Cons They setup our initial employees and made a mistake with one in another state. They filed unemployment insurance with the wrong state agency, even though the other taxes were filed with the right none. No explanation for why. We had to fight that battle ourselves. The CSR tried to get us to extend to the end of the year, gaslighting us by stating we wouldn't get year end reports done. Well in payroll everything is done quarterly and we can fill out our own W2's (use the IRS form publicly available). They hung up on us twice when we refused to extend service. They did not want us to cancel. I spent two hours on the phone trying to cancel, was forwarded to different departments, was dropped into the receptionists office, and it took me threatening legal action to get our cancellation done. Their employees are very rude and impatient. They don't listen to your issue, constantly talk over you and interrupt, and then drop your call if you dare to ask them to listen to your issue. Their culture seems as though it could be toxic. --- ### Save Your Time, Energy and Money and find something else! - Overall rating: 1/5 - Reviewer: Michael J. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2020 - Review source details: This review was submitted organically. No incentive was offered I signed up with RM, who is a nice guy btw. I wanted to get set up with their payroll system and also use a time keeping product. I explained what I was looking for in a time keeping product and they referred me to their time keeping system because it could do things like have 3rd party managers approve time. I was told that by the rep, manager and then discovered a week later that I couldn't do it by their implementation team. Ok, I get it, they were wrong. I understand. They referred me to a list of their partners of about 12-15 or so. So I go through that whole list (which takes time btw) and pick one. I'm like "yay!" got one... finally fixed. Then a week later, it is discovered that they actually aren't a time keeping partner even though they referred me to them. And this was already after I spent $1k on setting up with that "partner". So, then I'm like whatever, you guys are clueless, let me think of a solution here. They offer me a free month of service for my troubles. Sweet. At this point, I just want to be able to pay people. I could go on in more detail but have to be brief because I'm running out of space, so here are my highlights...I set up payroll and guess what? like most of their software architecture it didn't work, the people didn't get paid. They were like, where's my paycheck? Same day I called Intuit Payroll and they took care of everything in one hour and got people paid! what a shit show from SurePayroll. Should be called ShitPayroll or unSurePayroll. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros At first it was easy to use. But that only lasted a day. Everything on the back end of their software is crap. Bad connections. Different teams don't communicate to each other. It's a sad case. They should either try to fix it or give up in the industry. I definitely do not recommend them. #### Cons Whoever runs this company needs to re-examine EVERYTHING. From your front line reps, to your managers, to your operations, to you Customer Service Team to your engineers or IT staff that develop and maintain your SaaS product. I don't know how a company like Paychex can by SurePayroll and not make it better than what it is. People are nice but pretty much clueless and not helpful. #### Reasons for choosing SurePayroll seemed easy. Easy to set up and use. was backed by Paychex so it seemed credible. Ha! I got fooled! Don't let it happen to you. #### Vendor response Michael, we are sorry that your experience with SurePayroll didn't quite meet your expectations. We would like the opportunity to investigate your feedback further. Please contact us at feedback@surepayroll.com or call our support team at 877-956-7873 so we can gather some additional information. We'll work with you to resolve any issues as quickly as possible. Thank you. Replied March 2020 --- ### You wanted feedback so here it is - Overall rating: 4/5 - Reviewer: LaVergne P. - Verified reviewer: Yes - Industry: Accounting - Company size: Self-Employed - Product usage: Used weekly for less than 2 years - Reviewed: March 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I like SurePayroll but I'm not as big a fan as I once was and not sure the people that do the setup are as knowledgeable as other PR sales staff are. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros For a small business without many benefits to manage, it is a good choice and a cost effective one. #### Cons All things are not intuitive or easily explained. I've worked with Paychex (your mothership) and ADP for many years, the latter being my least favorite, Paychex being the best. But some of your changes are clunky and if you aren't used to the software you may go down the wrong road only to have all the info deleted. Example, you enter payroll and then realize you need to change something (client sends last minute email with a change) and instead of being able to 'save' and make those changes, which in my mind should be able to just update in the payroll info, you lose all your input. That doesn't make sense to me. I think users would have more success if the sales person OR a training person, for new users, had a short session that would go through some of these processes. ALSO, not all customer service people are made the same. For the most part, the people I have talked to have been helpful, but it's been a 50/50 experience. One woman I wanted to hang up on her because she did not have a good attitude. The other problem I had was when a new client was set up. An employee was missed even though the 941's & DE9C's were forwarded - my client was charged for adding that missing employee and when I asked on several occasions, HOW DID YOU BALANCE (which you couldn't have since you would use the 4 qtrs of reports) I never got an answer. I asked that the charge for corrections be shared and the fee was cut in half. In my mind this was an error on your side. #### Reasons for choosing SurePayroll Cost #### Vendor response LaVergne, thanks for sharing your feedback. We're sorry your experience with SurePayroll didn't meet your expectations. Please feel free to reach out to feedback@surepayroll.com with any further comments, concerns or suggestions you wish to share. We would love to make things right if you give us a chance. Replied March 2020 --- ### Surepayroll DEVASTATED my business. DO NOT USE if you care about compliance - Overall rating: 1/5 - Reviewer: Sean A. - Verified reviewer: Yes - Industry: E-Learning - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: February 2021 - Review source details: This review was submitted organically. No incentive was offered We are trying to navigate the remote working situation as many business are I imagine. It is a grey area which state to tax employees in as the company is based in California and some of our workers decided to reside in other states. One employee decided to stay in New York, so we decided to amend his returns to reflect his NYC residence, seemed like the right thing to do. Surepayroll charged a large fee for this amendment. I then received a $27,000 fine from New York for not having workers comp insurance. Now the NY website says teachers don't need workers comp, which makes sense as our tutors teach on their computer in the bedroom and have no chance of injury. However as an out of state business it turns out they require it for all employees. Surepayroll gave NO guidance on compliance whatsoever. Once I received the fine they did NOTHING to help me resolve it, other than send an insurance salesperson my way. All decent payroll firms help with compliance, switch to Gusto they force you to be in compliance before you set up an account. This fine is forcing us to close our doors in New York. The entire reason I pay a payroll service is to help navigate situations like this. Using this service is probably the worst business decision I've ever made. I now owe $27,000 to NY which I absolutely don't have and don't expect to have anytime soon. This has been devastating. Surepayroll made it clear that they could care less about resolving the issue. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Somewhat easy to use, though the website is really cheap looking. #### Cons They do not assist with state compliance at all. #### Reasons for choosing SurePayroll Price #### Vendor response Sean, we are sorry that your experience with SurePayroll didn't quite meet your expectations. We would like the opportunity to investigate your feedback further. Please contact us at feedback@surepayroll.com or call our support team at 877-956-7873 so we can gather some additional information. We'll work with you to resolve any issues as quickly as possible. Replied February 2021 --- ### Have been trying to cancel for 6 months - Overall rating: 1/5 - Reviewer: Josh L. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 2-10 employees - Product usage: Used monthly for less than 2 years - Reviewed: July 2022 - Review source details: This review was submitted organically. No incentive was offered They are associated with RunPayRoll.com, this is just an 'updated' version, same login. Anyways, my business closed its doors at the end of 2021, in January I started trying to get my W-2s out and was unable to login to the site. I kept getting a security error come up and ask me to verify via text or call.. No worries. But they never came in, I tried multiple times. I called their support, waited on the phone for over an hour (it was during peak season but still). Finally I was able to at least get the W2s sent to me and was told to cancel my account I needed to login and do it. Again, can't login because the system was not sending out text/calls to my number. They even verified and confirmed it was the right number. The support person told me to email in to request cancellation, the email back said "Login to the system and cancel from there." I emailed back, saying I couldn't and I'm not going to spend another 2 hours on the phone trying to cancel. That was in Feburary, and since then they've been taking money out of my account each month even with NO employees in the system. Finally I got someone on the phone and they canceled my account once we went through the steps that I'd done 100x by now to try and login. So from Feb-July I was paying for a system that did not work, would not even let me login. I've requested a refund, but yeah that probably won't happen. Stay away, this is really a bad business. Especially when dealing with payroll. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros When in business, it was easy to login and approve payroll #### Cons Their customer support is the worse I've ever encountered. --- ### Overall Great Payroll system - Overall rating: 4/5 - Reviewer: Raymundo R. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2023 - Review source details: This review was submitted organically. No incentive was offered Overall Surepay provided all the necessary platforms and features that will suffice for smaller companies. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros I enjoyed the dedicated portal for all accounts. It also allowed us to view all previous stubs and download w2 forms as needed from mobile. #### Cons Not much I didn't like about Surepayroll.Perhaps sometimes the logging-in procedure was a bit hard due to the security authentication feature. --- ### Makes Payroll stress free and so easy! - Overall rating: 5/5 - Reviewer: Andrea E. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: March 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall very happy, easy to run payroll and keep going with business. I have only utilized the payroll features with SurePayroll, none of the extra benefits. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This is easy to use whether it is online or in the app. It takes me minutes to run payroll at most! User friendly, great support if I have questions, and easy for my employees to use. #### Cons The auto populated dates are some how out of sync, and although it is very easy for me to go in and change the dates, they are never correct right from the start. I use this for my nanny and same thing happened there and I had to call and it was a little bit of a run around until I got someone to help me "reset" them so they were right but I have no idea all the steps they had me do to reset them so I have to call for my business to figure this out, I just haven't done it. I am sure it is my user error some how but that has been the only minor complaint. #### Reasons for choosing SurePayroll I looked into others but was using sure from when I hired a Nanny a year earlier and they were recommended by my nanny placement agency. They were so easy to use and reasonably priced that it just seemed the best decision to use them for my business as well. #### Vendor response Andrea, thanks for leaving us such a wonderful review. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thanks again for your kind words. Replied March 2020 --- ### RUN RUN RUN - THEY COLLECTED TAXES AND THE IRS CAN'T FIND THEM - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 2-10 employees - Product usage: Used monthly for less than 2 years - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nothing - I've called their customer service 6+ times this week and they are no help. #### Cons I used Surepayroll in 2022 and recently heard from the IRS that Surepayroll hasn't submitted my tax dollars. I am now chasing/begging Surepayroll to help locate the missing money. --- ### Simple and easy to use. Customer service getting set up was excellent. - Overall rating: 5/5 - Reviewer: Joseph P. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: January 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I'm extremely happy with my choice for payroll. The cost was about the lowest I saw for our organization but it provides options and features that much more expensive software didn't have. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros [sensitive content hidden] was extremely helpful in getting everything set up for my client. He has continued to keep in touch to make sure I am getting everything that I need. Super customer service! The software is easy to use and allows quite a bit of flexibility. There are tons of features that I don't even use but it could handle much larger and complex organizations that what I am working with. #### Cons The location of some of the reporting on the webpage took a little bit to figure out and I still have to go searching a bit. Using the software to get payroll in was easy and straightforward. The reports afterwards not so straightforward. --- ### Great software, but terrible customer service - Overall rating: 3/5 - Reviewer: Debra M. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: March 2021 - Review source details: This review was submitted organically. No incentive was offered I am so sorry I ever switched from Paychex to Surepayroll. The software is fine and user-friendly, but if you ever need customer service, you can count on a 45 minute wait on the phone, no follow up calls or emails on issues, possible trouble with the IRS from lack of follow up on tax issues. Customer service reps are friendly once you reach them, but that doesn't help when I am getting "late" tax notices from he government for bills that should have been paid by Surepayroll. I'm ready to find another company. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros I like the software, as long as I don't need assistance. #### Cons The button to "exempt from SUI" when entering employee information is automatically set to yes. Although this was an oversight on my part, I think it should be set to "no", and the administrator should have to click yes. This mistake ended up costing me $2700. And I have been trying to resolve it with customer service since January. #### Reasons for choosing SurePayroll Cost #### Reasons for switching to SurePayroll To save money #### Vendor response Debra, thanks for sharing your feedback. We're sorry your experience with SurePayroll didn't meet your expectations. It was an uncommon instance and we'll do better. Please feel free to reach out to feedback@surepayroll.com with any further comments, concerns or suggestions you wish to share. We would love to make things right if you give us chance. Replied April 2021 --- ### Efficient and Reliable - Overall rating: 5/5 - Reviewer: Randall W. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: March 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Excellent. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What do you say about a product that just works. This is the simplest, most straight-forward payroll software with which I have ever worked. Once you have entered all of the required information your off and running with out a hitch. If you need customized deductions just add them. SurePayroll is proactive with reminders concerning processing cutoffs, holiday's, etc. that could affect your processing or direct deposits. Customer Service is a short call away and has always been knowledgeable and efficient at solving my problems. #### Cons If there has ever been a Con to working with SurePayroll, I have long since forgotten about it. The only Con would be if they took it away from me. #### Vendor response Randall, thanks for leaving us such a wonderful review. We are thrilled that you love your experience with SurePayroll. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thanks again for your kind words. Replied March 2020 ## More reviews [Next reviews](https://www.softwareadvice.com/hr/surepayroll-payroll-profile/reviews/?page=2) --- SurePayroll Reviews, Pros and Cons - 2026 Software Advice