SurePayroll
About SurePayroll
Awards and Recognition
SurePayroll Pricing
Starting at $19.99 plus, $4 per employee and a 2-month free trial for small business customers. App is free to employees of companies that run payroll with SurePayroll.
Starting price:
$29.99 per month
Free trial:
Available
Free version:
Not Available
Other Top Recommended Human Resources Software
Most Helpful Reviews for SurePayroll
1 - 5 of 285 Reviews
Kendrick
Food & Beverages, 2 - 10 employees
Used unspecified
OVERALL RATING:
5
Reviewed January 2024
SurePayroll is a no brainer for all business sizes
Anonymous
2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
Excellent product - insanely easy to use - however be cautious when you initiate the initial set-up
All-in-all I strongly recommend utilizing Sure Payroll, but until they fix their onboarding integrity issues, I would recommend only starting at the end of a quarter or at year end - but overall I am super happy I made the switch even with the implementation mistakes. Their product and customer service is exceptional.
PROSThis software is inherently easy to use and understand. The monthly fee's are very low. The customer service is exceptional. Once you get it set-up properly it works seamlessly and flawlessly.
CONSHere is the caveat - if it isn't set up correctly by the person (your sales person) at initiation you will have a huge headache accessing numbers from your prior system and adding them to the new Sure Payroll software - thereby creating unnecessary headaches and hassle for you. My sales person dropped the ball twice on taking my mid-year numbers from my legacy software and inputting it at initiation into Sure Payroll. At the end of the day, Sure Payroll stepped up and fixed their mistake, but it caused me stress straightening it out with them. To alleviate this in the future, all they need to do is form an Onboarding Team that can be a check and balance to ensure the sales team loads everything correctly - so the clients life isn't disrupted when their sales team drops the ball. Until then, only transfer in at the precise end of a quarter or at year end.
Reasons for switching to SurePayroll
Ability to administer payroll over the cloud from anywhere in the world at any time of the day or night.
Vendor Response
Thanks for leaving us such a wonderful review.
Replied March 2020
Wendy
Health, Wellness and Fitness, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
Best payroll service at an affordable price
We have a very small dental office (5 employees) and I run the whole business aspect, so I needed a simple, easy to use solution for payroll. We had used ADP and Paychex for years and it worked. But when I moved to Surepayroll just to save money I didn't realize how easy payroll really could be. I love their online interface. Doing payroll takes me no time at all. The W2 reporting has been excellent as well.
PROSIt is very user friendly. I seldom if ever need any technical assistance, but when I have it was easy and the person helping me was extremely knowledgeable.
CONSMy employees have complained that accessing their account online has been difficult. We find that it doesn't work well on a smartphone and it must be accessed via a desktop or laptop computer. This needs to be addressed because many of my employees no longer have a computer at home. They rely soley on their phone or tablet for their computer needs.
Reasons for switching to SurePayroll
Sure Payroll rep called me asking how much I was spending monthly on payroll. He said he could save me money, so I took the call and ended up switching. I really thought I would hate it because I had a really awesome payroll rep with Paychex, but found that since the system is so easy I don't need any additional assistance with Sure Payroll.
Vendor Response
Wendy, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience with SurePayroll. Thanks again for your kind words.
Replied March 2020
Sean
E-Learning, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed February 2021
Surepayroll DEVASTATED my business. DO NOT USE if you care about compliance
We are trying to navigate the remote working situation as many business are I imagine. It is a grey area which state to tax employees in as the company is based in California and some of our workers decided to reside in other states. One employee decided to stay in New York, so we decided to amend his returns to reflect his NYC residence, seemed like the right thing to do. Surepayroll charged a large fee for this amendment. I then received a $27,000 fine from New York for not having workers comp insurance. Now the NY website says teachers don't need workers comp, which makes sense as our tutors teach on their computer in the bedroom and have no chance of injury. However as an out of state business it turns out they require it for all employees. Surepayroll gave NO guidance on compliance whatsoever. Once I received the fine they did NOTHING to help me resolve it, other than send an insurance salesperson my way. All decent payroll firms help with compliance, switch to Gusto they force you to be in compliance before you set up an account. This fine is forcing us to close our doors in New York. The entire reason I pay a payroll service is to help navigate situations like this. Using this service is probably the worst business decision I've ever made. I now owe $27,000 to NY which I absolutely don't have and don't expect to have anytime soon. This has been devastating. Surepayroll made it clear that they could care less about resolving the issue.
PROSSomewhat easy to use, though the website is really cheap looking.
CONSThey do not assist with state compliance at all.
Reason for choosing SurePayroll
Price
Vendor Response
Sean, we are sorry that your experience with SurePayroll didn't quite meet your expectations. We would like the opportunity to investigate your feedback further. Please contact us at feedback@surepayroll.com or call our support team at 877-956-7873 so we can gather some additional information. We'll work with you to resolve any issues as quickly as possible.
Replied February 2021
Luis E
Automotive, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Easy company manage
It’s easy to do there is all you need and asistance is very good
CONSWe like all. Woks easy and everybody can use it
Reasons for switching to SurePayroll
Horrible customer service and difficult to run it