SurePayroll vs Zenefits

SurePayroll has 212 reviews and a rating of 4.25 / 5 vs Zenefits which has 773 reviews and a rating of 4.2 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.25 / 5 (212)

4.20 / 5 (773)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.5 / 5

4.0 / 5

Customer Support

4.0 / 5

4.0 / 5

Functionality

4.0 / 5

4.0 / 5

Last Review Written

October 18, 2021

October 27, 2021

Pros/Cons

  • Pros

  • Great value for the cost. Excellent customer service.

  • I found the software easy to use and the support is exceptional.

  • Cons

  • Some of the terminology is a bit confusing, but I have no real complaints.

  • While the layout is user friendly, it should be easier to view options for handling situations outside the normal payroll cycle.

  • Pros

  • Zenefits is so easy to use and has saved us so much time.

  • I like that it gets the job done, it's user friendly, and it's relatively intuitive and is easy to use.

  • Cons

  • While the product is great, their customer support could use some work. Sometimes even reports of critical issues can be met with delayed responses (may very from organization to organization).

  • Some features of the product still require some admin work. It makes a great user interface but not the backend filing, compliance testing, etc that would eliminate some admin work.

Pricing

Pricing Range

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Product Demo & Screenshots

Product Demo

Advisor Recommendations & User Awards

FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2021

FrontRunners

2021

Advisor Recommendations

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59 Recommendations

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Pricing Guide

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Support and Training

Support

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Training

In Person

Live Online

Webinars

Documentation

Videos

In Person

Live Online

Webinars

Documentation

Videos