Alchemer

RATING:

4.5

(305)

About Alchemer

Alchemer offers the world’s most flexible feedback and data collection platform that allows organizations to close the loop with their customers and employees quickly and effectively. Our mission is to give every customer and employee a voice, and to make every voice matter. To see how CX teams are using Alchemer to improve their customer experience programs, watch this short webinar: https://www.brighttalk.com/webcast/18320/602827

Awards and Recognition

FrontRunner 2024
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Alchemer Pricing

Alchemer pricing is based on your business needs, as follows: Self-Service Survey Software - Collaborator: $55 per user per month, $315 per user per year - Professional: $165 per user per month, $1075 per user per year - Full Access: $275 per user per month, $1895 per user per year Enterprise Feedback Platform - Contact Alchemer for pricing information Voice of the Customer and CX Automation - Contact Alchemer for pricing information

Starting price: 

$55.00 per month

Free trial: 

Available

Free version: 

Available

Alchemer Homepage - Each user in your Alchemer account can customize the home page to meet their needs.

Alchemer Reviews

Overall Rating

4.5

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4

Functionality

4

Most Helpful Reviews for Alchemer

1 - 5 of 303 Reviews

Jakob

Sports, 11 - 50 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

Reviewed January 2022

Good survey option but lacks more advanced options

User Profile

Joshua

Verified reviewer

Marketing and Advertising, 1 employee

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2020

Great for deploying the deep dive survey strategy created by [SENSITIVE CONTENT HIDDEN]

I use survey gizmo to execute [SENSITIVE CONTENT HIDDEN] deep dive survey strategy. It helps me do exactly that quickly, and easily. My over all experience has been a good one.

PROS

What I like most about Survey Gizmo is it allows you to set up the exact type of survey you need, no matter how simple or complex. Then you can export the data you extracted exactly as you want it. This allows me to use SurveyGizmo to deploy the deep dive survey strategy, collect answers from facebook ad traffic, and export the data to excel in the proper format to run analysis on it.

CONS

I honestly, don't have too many complaints about this software. The only thing I believe they could do better is add more templates. It's a pretty solid platform.

User Profile

edna luci

Verified reviewer

Entertainment, 1 employee

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2023

The ultimate solution for data collection and analysis

The ability to integrate with other tools and platforms has been a huge plus for me. I am able to connect my Alchemer account with other apps I use at work, which has significantly improved my efficiency and productivity.

PROS

What I like the most about the platform is its flexibility and the ability to customize it. From creating surveys and forms to collecting and analyzing data, everything can be tailored to the needs of my project. In addition, the variety of question options, formats and designs allows you to create engaging and dynamic surveys for the participants.

CONS

Although the tool is very powerful, it may take a bit of time to get used to all the features and options it offers. While the platform is easy to use, it can be intimidating at first.

Anonymous

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed July 2018

Greedy and unconscionable. Totally inflexible in servicing customers. Love to take the money.

Was able learn about some of the functions of a survey provider and how they can be used to create quizzes and surveys in creative ways.

PROS

Some of their features at the time were only supported by them. This is changing very quickly. There are several other terrific providers in the marketplace who now support the features that were only available with SG.

CONS

I had to pay them dollar's over the last 5+ years to host 2 surveys with extremely light traffic just as a storage because they were not forthcoming about their downgrade and storage policies. The features I needed - advanced quizzes and calculations - were only available on their platform. I asked them several times my options for downgrading to a lower plan because I was not using the platform but I did not want to loose my data and the work I had done. Their answers were extremely vague knowing full well that they were getting a free ride on the $/month I was paying just for storing a few MB of data. In the meantime, they changed the pricing plans so that the original plan would now cost me $/month. My old plan went on a "legacy plan" where I could not use many of the features like questions libraries. I have now switched to a provider who supports everything that SG does, does it 10 times better than them - both style and function - and does it at half the price.

User Profile

Erika

Verified reviewer

Publishing, 5,001-10,000 employees

Used monthly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed January 2024

Use if you can afford it

PROS

I had been using this product since it was called Survey Gizmo and absolutely loved everything about it. It was easy to create surveys, there were more and more options when creating question types, and the reports were given with great, colorful graphs. But soon after the name change, the cost skyrocketed to the point where my prior company had to drop it and use inferior, free or low-cost products.

CONS

I only didn't like that it ended up costing so much that I couldn't use it anymore.