SurveyMonkey Software

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About SurveyMonkey

SurveyMonkey is a cloud-based survey tool that helps users create, send and analyze surveys. Users can email surveys to respondents and post them on their websites and social media profiles to increase response rate. Users can run customer satisfaction surveys to get feedback on products and services, and they can send employee engagement surveys to understand employee satisfaction within the company. The tool allows users to send surveys and check on results from a mobile device. SurveyMonkey helps users reduce data bias by using question, page, block and order randomization. It provides users with multiple question types including video, matrix, rating, star, slider, A/B testing and ranking questions. Users can personalize respondent experience with advanced surv...

SurveyMonkey Pricing

SurveyMonkey is available across Individual, Team, and Enterprise plans: Individual - Premier Annual: $67.96/month Advantage Annual: $27.17/month Standard Monthly: $12.22/month Team - TEAM ADVANTAGE: $21.07/month TEAM PREMIER: $51.66/month ENTERPRISE - Please contact SurveyMonkey directly

Starting price: 

$25.00 per month

Free trial: 

Available

Free version: 

Available

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SurveyMonkey User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 8,583 reviews

Rissa

Company size: 2-10 employees

Industry: Health, Wellness and Fitness

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

November 2020

Pretty good, but not my favorite

User Profile

Andrew

Verified reviewer

Company size: 11-50 employees

Industry: Internet

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
5

Functionality

out of 5

February 2021

Easy and Cost Effective

Overall, I highly recommend Survey Monkey for quick and easy survey creation. Even at the free version level, there are a variety of quality features that will make this program very useful for both collecting and analyzing data. The interface is incredibly user friendly, and when used in tandem with the mobile app, this product is very convenient and effective for basic survey needs.

Pros

The Survey Monkey platform gives you a variety of ways to customize your surveys, including multiple choice, short answer, and true/false. It also allows you to easily duplicate previous surveys so that you are not re-creating templates you wish to use regularly. The platform also provides excellent analytics for reviewing responses and trends so that you can better understand and track the results of your surveys. The option to make surveys anonymous is also extremely beneficial for more sensitive topics. The best part is, all of this functionality is available through the free version of the platform. The mobile app is also incredible accessible and easy to use.

Cons

The ability to truly customize your survey (logs, fonts, footers, etc.) is strictly reserved to paid subscriptions. The free version of the application gives you up to a maximum of 10 questions, so unless you want to pay the monthly fee, your surveys need to be very concise. For business use, a monthly subscription requires a minimum of three users at $25 per user. This cost adds up quickly, so unless you are implementing surveys very regularly, you may not see the full value.

Reasons for choosing SurveyMonkey

The free version had a majority of the features we need to periodic use.

Aaron

Company size: 2-10 employees

Industry: Hospitality

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
4

Customer support

out of 5
5

Functionality

out of 5

October 2021

For Businesses Wanting to Learn from Their Customers, SurveyMonkey Can Help!

Pros

The best feature of SurveyMonkey is how customizable everything is. Right down to the little details, like placing our company logo onscreen, or how you can review what edits will look like on mobile devices versus PCs. In the many years that our RV park has used SurveyMonkey, we've never found there was something we could NOT do with it. Instead, we regularly find ourselves coming up with new ideas for our guest survey based on the feature suite and updates.

Cons

If there is an of SurveyMonkey to not enjoy, it is that certain advanced features are locked behind different tiers of services. However, all the rate plans are reasonably priced, and honestly, every analytics software on the market has the same practices.

Reasons for choosing SurveyMonkey

Ease of use and customization offered at that time.

Anonymous

Company size: 1 employee

Time used: More than 2 years

Review Source: GetApp

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Functionality

out of 5

December 2021

Pricey but easy to use

For me personal I use SurveyMonkey as a costumer satisfaction tool. For my clients it is both customer satisfaction but also, and more important, for marketing research.

Pros

I love the templates they offer, so I don't have to invent every survey from scratch - it helps my both finding the right questions and the right form of the questionare.

Cons

The pricing. It does a lot and I am happy with it - however I think that for a small business as mine (one man army) it is not cheap

Reasons for choosing SurveyMonkey

I am still considering switching to Google Forms due to the pricing of SurveyMonkey, and that I use Google Workspace already. I have used SurveyMonkey in school and other places I worked at, so it was the nearest choise at the moment

User Profile

Zuhairah

Verified reviewer

Company size: 5,001-10,000 employees

Industry: Internet

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
5

Functionality

out of 5

July 2021

One of the best in survey builder

Pros

SurveyMonkey manage to offer a quite easy workflow process in building and distributing survey form to the targeted audience of our survey objective. The analytics report that generated after the the survey reach its date maturity is quite extensive and has all the critical data field that we need to improve our marketing campaign.

Cons

There are some of the things that i like least with SurveyMonkey, one of them is the customization on the survey builder is less than other survey software on the market. We have to satisfied with the build-in template form the template library, with not many things that can be altered with it.

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