SurveyMonkey

RATING:

4.6

(10007)

About SurveyMonkey

SurveyMonkey is a cloud-based survey tool that helps users create, send and analyze surveys. Users can email surveys to respondents and post them on their websites and social media profiles to increase response rate. Users can run customer satisfaction surveys to get feedback on products and services, and they can send employee engagement surveys to understand employee satisfaction within the company. The tool allows users to send surveys and check on results from a mobile device. SurveyMonkey helps users reduce data bias by using question, page, block and order randomization. It provides users with multiple question types including video, matrix, rating, star, slider, A/B testing and ranking questions. Users can personalize respondent experience with advanced surv...

SurveyMonkey Pricing

SurveyMonkey is available across Individual, Team, and Enterprise plans: Individual - Premier Annual: $67.96/month Advantage Annual: $27.17/month Standard Monthly: $12.22/month Team - TEAM ADVANTAGE: $21.07/month TEAM PREMIER: $51.66/month ENTERPRISE - Please contact SurveyMonkey directly

Starting price: 

$25.00 per month

Free trial: 

Available

Free version: 

Available

Data trends
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SurveyMonkey Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for SurveyMonkey

1 - 5 of 9,984 Reviews

Kristi

Health, Wellness and Fitness, 1,001 - 5,000 employees

Used unspecified

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed December 2023

SurveyMonkey Review: Is A Turn Key Tool.

User Profile

Ömer Faruk

Verified reviewer

Education Management, 51-200 employees

Used monthly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2022

If you report to multiple people Dashboard feature is a must have solution.

We have been using software for the last 7 months. Due to the nature of our field of expertise, stakeholder involvement has a major role in policy-making processes in higher education management. To be able to organise all surveys and polls in a single platform and to be able to report from multiple surveys in simple but effective dashboards is the selling point of Surveymonkey. As we design and implement surveys for our activities like online trainings or meetings, Surveymonkey helps us create different dashboards for the moderators to see their specific feedback without any hassle. We started implementing some quizzes to the system recently, and feedback from the test takers is very good.

PROS

Surveymonkey all in one survey tool for small enterprises and institutions. Reporting tools is unique among their alternatives. The ability to create custom dashboards for different users or managers is one of the key selling points of the software. You can create quick dashboards in minutes with the specific filtered points of the survey showing only desired parts of your survey. The best part of the dashboard is they are live and updated as survey takers take the survey. As some high-level staff may require instant reports, PDF and PPT reporting is a very effective and quick way to feed that kind of need.

CONS

Branding tools need to be improved. The ability to install your own fonts would be a great add-on. Accounts are accessible through two concurrent PCs. It is sometimes a nuisance to access the system from a new PC. Exam features are quite limited. Exam reporting and dashboard features must be added.

Reason for choosing SurveyMonkey

Extensive reporting possiblities and custom dashboard features.

Reasons for switching to SurveyMonkey

Limited responsive screen support. Reporting is only possible through 3rd party plugins or SPSS analysis

John

Telecommunications, 201-500 employees

Used monthly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed June 2024

Monkey see, SurveyMonkey does

A good overall survey solution product that can still improve.

PROS

SurveyMonkey does everything that you will need and with little effort on your part. The surveys that we have all answered and liked in the past can easily be replicated with SurveyMonkey.

CONS

The name of the brand is hard to take serious when sending to C-Level execs.

Anonymous

51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

3

FUNCTIONALITY

4

Reviewed March 2021

Unsure Who To Blame ...

The idea behind digital survey taking is incredible, tech does soooo much for the modern world, but when it comes to surveying, marketing, or attempting to do any type of consumer data collection for means of attaining any type of accurate analysis, I dont know if we will ever have a model for selecting candidates that actually benefits and represents a person or company in the totality which we are seeking. The human psyche is astronomical, our decision making process is based on so many different factors that often contradict, none the less its still right, and sometimes wrong. In saying that, the ease of use is incredible, implementation and all things office & "paperwork" are a breeze, however I don't know if it would have been worth it financially to keep it around. Also the time it takes our staff to sort through the data and try to create a system for receiving more accurate results based on the information we seek is outstanding. Most people do not have the time that it takes to complete an in depth questionnaire without some sort of compensation. It will take a while to create a system that returns the results we seek, and that is assuming the survey taker is HONEST!!! Truly incredible. A huge task if you use the software for anything other than entertainment.

PROS

Ease of use, functionality for simple tasks or very basic data collection. Price. Easy to understand dashboard, mostly user friendly.

CONS

Results were not quite what we were seeking, and it wasn't until we used the software on our own did we find out the complexity behind receiving accurate data. We were being phased out when we shouldn't have been and took some time to figure out that maybe the problem lies behind what we are geared towards, the data we seek, and the problems we try to solve for people. Data collection dependent on societies psyche or judgement forming depends on so much, mostly their ideas and experiences in their reality, which may be wildly different than others, based on the same or different factors. So long story short our results were not what we were seeking and its extremely time consuming creating a model for accurate questioning.

Reason for choosing SurveyMonkey

Popularity; a few other products were selected but I was on the team that worked with this software. It seemed like it had been around long enough publicly to trust getting accurate results. You will find that a lot of people still shy away from marketing or data collection. They want to be alone in their worlds, free of computers and information seekers lol. Some, very funny people. Its a huge project that maybe someone will master one day. How incredible would that be??? Its unimaginable. Truly.

User Profile

Cheyanne

Verified reviewer

Entertainment, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed April 2024

Survey monkey ❌️NO❌️ OR ✔️YES✔️

PROS

Honestly, I like everything about survey, monkey other than the prices are a little low. You have to spend so much time on that survey. It's not really worth it. A lot of the time

CONS

The prices on each survey because you can spend 20 minutes on survey and only get 5 cents to me. That's not worth it.