--- title: "SurveyMonkey Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of SurveyMonkey. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if SurveyMonkey is a good fit for you!" source_url: "https://www.softwareadvice.com/hr/surveymonkey-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Survey Software](https://www.softwareadvice.com/survey/) / [SurveyMonkey](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/) / SurveyMonkey Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/) Reviews [Alternatives](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/alternatives/) # SurveyMonkey User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 10,505 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.3/5 - Value for money: 4.4/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 6,850 reviews (65%) - 4 stars: 3,017 reviews (29%) - 3 stars: 498 reviews (5%) - 2 stars: 91 reviews (1%) - 1 star: 49 reviews (0%) ### Most mentioned pros - SurveyMonkey has been a reliable tool for collecting feedback and running surveys to help us improve our business model and deliver coaching that customers want in the way they want. - SurveyMonkey is a fantastic, "point-and-click" survey software that allows users to create very high-quality and tailored surveys for a wide range of uses, from training satisfaction to polling and ranking. - SurveyMonkey offers a wide variety of question types and formatting choices, making it easy to design surveys for virtually any purpose, from employee engagement and customer feedback to event registrations and market research. ### Most mentioned cons - Some of the cooler features feel locked away unless you pay for the higher plans, which can be annoying if you just want to add a bit more customization or get deeper insights without upgrading. - My least favourite thing about survey monkey is the limitations on the free editions, where key components are omitted. - Also the analytics could be better, like more detailed breakdowns without needing to export. And sometimes the survey preview doesn’t match exactly how it looks on mobile. ## SurveyMonkey customer reviews Showing reviews 1-25 of 10,505 (page 1). ### Great but not the best - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Insurance - Company size: 501-1000 employees - Product usage: Used weekly for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros It is mainly used by all my company users. I think the interface is easy to use and people use it all the time. #### Cons I don't like how each question is set up and not easily to be navigated. Not too much cons for me though. --- ### Easy, Reliable, and Great for Quick Feedback - Overall rating: 4/5 - Reviewer: christopher f. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, SurveyMonkey has been a reliable and easy platform for collecting feedback and running quick surveys. It’s straightforward, stable, and works well for both small teams and larger groups who need simple, effective data collection. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I liked how simple it is to create surveys and gather feedback without needing any technical skills. The templates, logic options, and clean interface make the whole process fast and efficient. #### Cons Some of the advanced features are locked behind higher‑tier plans, which can feel limiting. Reporting could be more flexible, and exporting data sometimes requires extra steps. #### Reasons for choosing SurveyMonkey I chose SurveyMonkey because it offers more structure, better logic options, and cleaner reporting than the alternatives. It’s easier to manage larger surveys, and the overall workflow feels more polished and reliable. --- ### Survey Monkey- your feedback our improvement - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered If you are using survey monkey as a student for your university or college work, it is very pocket friendly and efficient. And also very easy to learn to get feedbacks and surveys designed and answred #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Very good to design surveys and collect opinions. Better than many other tools. Have both free and paid versions #### Cons I don’t see any issues with it. It is very safe and efficient overall and also pocket friendly for everyone --- ### A Reliable tool - Just be ready to pay for the good parts! - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: Self-Employed - Product usage: Used monthly for more than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered SurveyMonkey is the kind of tool I never worried about — it just worked, every time, and that reliability is worth something when you're running a business and don't have time to babysit your software. For the moments where I needed credibility, decent analytics, and the ability to actually reach respondents, it delivered without drama. But the value equation is genuinely mixed. As an owner watching every line item, I felt the cost constantly, and the way useful features are parceled out across tiers left me feeling like I was always one upgrade away from what I needed. If your survey needs are simple and occasional, this is probably overkill and overpriced — a free or cheaper tool will do. But if feedback is a regular, load-bearing part of how you run things, and you value dependability and respondent trust over saving a few dollars, it earns its place. I'd recommend it with my eyes open: a strong product that asks you to pay a premium for the privilege. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Genuinely easy to get going. I had a customer satisfaction survey built and out the door in under twenty minutes the first time I used it. The drag-and-drop builder doesn't fight you, and the template library covers most of what a small business actually needs — NPS, post-purchase feedback, employee pulse checks, basic market research — so you're rarely starting from a blank page. The brand name earns trust. When a survey link says SurveyMonkey, people recognize it and actually open it. My completion rates were noticeably better than the home-grown forms I'd cobbled together before, which matters when you're trying to squeeze signal out of a small customer list. Reporting that's genuinely useful. Real-time results, clean charts, and filtering/cross-tabbing that let me slice responses by segment without exporting anything. For making a quick call after a launch, the built-in analytics were more than enough. It scales with the question. Skip logic and branching let me build something reasonably sophisticated when I needed it, and the integrations (it plugged into the tools I was already using) meant responses didn't just sit in a silo. SurveyMonkey Audience is a real differentiator. When I didn't have my own list to survey, being able to buy access to a respondent panel for some early market research was something most cheaper tools simply can't offer. #### Cons The pricing is the thorn in the whole thing. It's expensive relative to what's out there, and the plans are structured in a way that constantly nudges you toward the next tier up. Half the features I actually wanted — advanced logic, certain exports, removing their branding, more team seats — lived behind a higher plan. The feature-gating feels nickel-and-dimey. Things competitors hand you for free (or that feel like they should be standard) are paywalled, and you don't always realize it until you hit the wall mid-project. Annual billing pressure. The monthly price is steep enough that you're effectively herded into an annual commitment, which is a tough ask when you're a small operation trying to stay flexible. Support is thin on the lower tiers. Reaching an actual human when something went sideways was slower than I'd have liked. It can feel dated. Next to the more modern, conversational survey tools, the respondent experience is functional but not exciting — fine for B2B, less so if you're trying to make a survey feel like part of your brand. #### Reasons for choosing SurveyMonkey It's cheaper and more design-forward than SurveyMonkey. --- ### My experience with survey monkey - Overall rating: 5/5 - Reviewer: Cody M. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with SurveyMonkey has been positive. I found the platform easy to use, with a straightforward interface that made creating and sharing surveys simple. The variety of templates and customization options helped me create professional-looking surveys without spending too much time setting them up. I also liked how easy it was to collect responses and review the results. Although some features are limited unless you upgrade to a paid plan, SurveyMonkey is still a useful and reliable tool for gathering feedback and information. Overall, I would recommend it to anyone looking for a simple and effective survey platform. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like SurveyMonkey because it makes creating and sharing surveys simple and straightforward. The platform offers a variety of professional templates and customization options, which saves me time and helps me create surveys that look polished. I also like how easy it is to collect responses and organize the results in one place. The reporting and analysis tools make it simple to understand feedback and identify important trends. SurveyMonkey is user-friendly, reliable, and flexible enough for different types of surveys. Overall, it helps me gather useful information quickly while making the entire survey process more efficient and convenient. #### Cons What I liked least about SurveyMonkey is that some of the features I wanted were limited or only available with a paid plan. The free version can be restrictive, especially when it comes to advanced customization, reporting, and collecting a larger number of responses. I also found that some of the more advanced options could take a little time to figure out. While SurveyMonkey is easy to use overall, I think the experience would be better if more useful features were included in the basic version and the pricing options were simpler and more flexible. --- ### Great interface but costly pricing tiers - Overall rating: 4/5 - Reviewer: Melissa R. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 201-500 employees - Product usage: Used weekly for less than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered A highly reliable and user-friendly platform for gathering data. While the advanced features are great for teams, individual users might find the pricing steep for occasional projects. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Easy template selection and intuitive interface. Creating a survey takes minutes because the pre-made question sets are highly customizable. #### Cons Expensive premium tiers and heavy restrictions on the free version. It feels frustrating to hit a paywall just to export basic data or view more than a few responses. --- ### SurveyMonkey - Overall rating: 5/5 - Reviewer: Stacey S. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Description: SurveyMonkey is an online survey platform that lets you create questionnaires, collect responses, and analyze the results. It’s useful for getting feedback from customers, employees, students, or other groups #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros easy to create and send surveys, even if you’re not very technical. The templates and question types make it quick to #### Cons What I like least: Some of the more useful features are locked behind paid plans, and the pricing can feel expensive if you only need basic surveys --- ### SurveyMonkeys couldn't be better - Overall rating: 5/5 - Reviewer: Chiara L. - Verified reviewer: Yes - Industry: Law Practice - Company size: Self-Employed - Product usage: Used monthly for less than 12 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered I would definitely recommend it to agencies,companies, everybody that needs a larger answer from many people, works great!! #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I started to use SurveyMonkeys quite a bit ago, I took a few and helped to create others. It is very helpful and the feedback you get is instantaneous, plus it's very intuitive to work with. It helped my team back then to get some answers from every employee, would recommend!! #### Cons My overall experience with SurveyMonkeys is okay so I don't have anything to complain about, didn't have any issues with it. --- ### Easy Way to Create Surveys - Overall rating: 5/5 - Reviewer: Wei Jie L. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used monthly for free trial - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered saves time when I need to create and distribute a survey quickly and collecting responses is straightforward. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The interface is straightforward, and I can put together a survey and start collecting responses quickly #### Cons Some useful features and customization options are limited to the paid plans. But it is expected though --- ### Clean, engaging survey setup - Overall rating: 4/5 - Reviewer: Emma H. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used monthly for free trial - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Functionality: 4/5 #### Pros The survey design is high quality on the UX side, engaging for the user, and easy to navigate. In my opinion, survey completion retention was higher. #### Cons There were some limitations on the free version that I would have loved to experiment more with before paying for the full version. --- ### Easy to use and super helpful - Overall rating: 5/5 - Reviewer: Nataliia T. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used monthly for less than 12 months - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The service is very intuitive, users do not need much time to start using it. That's pretty staight forward, but at the same time having all the functionality needed. I find this service one of the best on the market #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use, has all the funcrions needed, but not overloaded with functionality. Also great value for money and good privacy settings. #### Cons Maybe there could be some more functions, but really diffocult to say, what I didn't like while using it, cause I really liked everything #### Reasons for choosing SurveyMonkey Better pricing with better functionality and easier to use --- ### Survey swiftly with SurveyMonkey! - Overall rating: 5/5 - Reviewer: Mai M. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used monthly for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have used SurveyMonkey for years and it has always been the gold standard! Now it has even improved its relevancy with the addition of the AI generated surveys. I still use the template surveys but the ability to create my own with a single prompt has been super helpful! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I'm loving being able to use the template surveys as well as the AI generated surveys that provide a more customized approach! #### Cons NO cons! I love the way SurveyMonkey has adapted and introduced the AI generative features! It's staying relevant and super helpful to my team of event planners! --- ### Great Tool for Collecting Program Feedback - Overall rating: 5/5 - Reviewer: Aja Nurse J. - Verified reviewer: Yes - Industry: Education Management - Company size: 10000+ employees - Product usage: Used monthly for less than 6 months - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with SurveyMonkey was very positive. I used it in 2024 during my NPower Canada program while completing the Google IT Support Certificate through Coursera. The program ran from May to August, and after it ended, NPower used SurveyMonkey to collect feedback from graduates. The platform was simple to navigate, the questions were clearly structured, and it only took a few minutes to complete each survey. It made the feedback process smooth, organized, and convenient, especially since it worked well on both my phone and laptop. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I liked how easy and straightforward SurveyMonkey was to use. The surveys were well‑organized, simple to navigate, and quick to complete. I also appreciated that it worked smoothly on both my phone and laptop, which made it convenient during the NPower Canada program. The clear question formats and clean layout made the feedback process fast and stress‑free. #### Cons The only thing I liked least was that some surveys felt a bit long when there were many questions in one session. Also, a few features—like advanced question logic or deeper analytics—seem to require paid plans, so organizations using the free version have limited customization. --- ### Professional looking surveys and Easy-to-Use Survey Platform - Overall rating: 4/5 - Reviewer: Ashley G. - Verified reviewer: Yes - Industry: Maritime - Company size: 51-200 employees - Product usage: Used monthly for more than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, SurveyMonkey is a reliable and flexible survey tool that combines simplicity with powerful customization options. I would highly recommend it to organizations of all sizes. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros SurveyMonkey is an excellent tool for creating surveys quickly and efficiently. One of the things I like most is how intuitive and user-friendly the platform is. Even users with little experience can build professional-looking surveys in just a few minutes. The customization options are also a major strength. SurveyMonkey offers a wide variety of question types and formatting choices, making it easy to design surveys for virtually any purpose, from employee engagement and customer feedback to event registrations and market research. #### Cons My only criticism is the way response data is exported. While the export feature is functional, I feel the formatting could be improved to make the data easier to analyze and present, especially when working with larger surveys or sharing results with others --- ### A great experience with SurveyMonkey - Overall rating: 4/5 - Reviewer: Erick B. - Verified reviewer: Yes - Industry: Retail - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. SurveyMonkey has served us well although we have had some challenges here and there. Through use of the product we have been able to conduct statistical analysis and collect feedback from our employees and customers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros SurveyMonkey is our sole tool for team and employee engagement. The software is a reliable voice of the customer and feedback management tool. It ensures smooth feedback collection and data analysis. I like its survey design and general ease of use. #### Cons Although the software is is reliable and effective. It has some major challenges that we have been facing from time immemorial. Delayed customer support response and uneffective offline use. --- ### Survey Monkey has worked (most of the time) for us - Overall rating: 5/5 - Reviewer: Kenneth C. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This is what we use for our theater auditions and it seems to keep all of the data in one place without driving me crazy. My coffee is now cold. Used to chase paperwork around like a maniac but now I can see in the tables who is missing items. Gladly no longer have to physically mail contracts to students and I am finally able to leave the office. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The drag and drop is fine since that's how everything is done today and thank you god the radiator in our office is finally warming up. We were able to get Survey Monkey talking to Zapier with our email lists and I was actually surprised it didn't blow up on us. My dog is barking at nothing but the templates are there, so I don't have to start over from scratch which is good. #### Cons I dislike having to click "Properties" every time I want to make edits to a label; it should just pop right open. Occasionally I won't be able to log in and then I'll have to sit and wait for an hour before the site feels like its going to work again. I also have to refill out every single camp form from scratch every year versus being able to just update their information which is a huge hassle for everyone and it makes me want to quit. --- ### Reliable Survey Tool for Fast Feedback Collection - Overall rating: 5/5 - Reviewer: Sonu P. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 51-200 employees - Product usage: Used monthly for less than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, SurveyMonkey has been a reliable platform for collecting customer and employee feedback. It saves time, is easy to manage, and provides valuable insights through well-organized reports. The interface is clean, and creating surveys does not require technical skills. While the cost may be higher for premium features, the overall value for money is still good for businesses that regularly use surveys for review feedback, engagement, and research. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros SurveyMonkey is very easy to use, even for beginners. The survey design tools are simple and intuitive, allowing our team to create professional surveys quickly. I especially liked the scheduling and automation features, which made it easier to send surveys at the right time and track responses efficiently. The platform also offers good templates and reporting tools that help improve team and employee engagement through regular feedback collection. Customer support was responsive whenever we needed assistance. #### Cons The pricing can feel a bit expensive for smaller teams, especially when advanced features are locked behind higher-tier plans. Some customization options are limited unless you upgrade. I also noticed that exporting detailed reports and analytics could be smoother. --- ### We love Survey monkey - Overall rating: 5/5 - Reviewer: Tomia R. - Verified reviewer: Yes - Industry: Construction - Company size: 1001-5000 employees - Product usage: Used weekly for less than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Easy to use, Easy to follow and fill out. I would recommend this to anyone for any kind of survey they have #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The surveys are always very easy to fill out ,and I love that it's like a simple applications, and this is always easy to follow #### Cons I dont have anything bad to say about Survey Monkey, It has always been good to me and I have never had any problem with it at all --- ### Easy Survey Creator! - Overall rating: 4/5 - Reviewer: Parker W. - Verified reviewer: Yes - Industry: Education Management - Company size: 201-500 employees - Product usage: Used monthly for less than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, using SurveyMonkey has been smooth and pretty stress free. It does what you need, helps you collect feedback fast, and keeps everything organized so you’re not digging around for responses or trying to make sense of messy data. I have used SurveyMonkey in college classes and as a teacher. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Functionality: 4/5 #### Pros SurveyMonkey is super easy to use, even if you’re not a tech-savvy person. The drag and drop setup, clean layout, and quick sharing options make it simple to put together something that looks polished without spending forever on it. #### Cons Some of the cooler features feel locked away unless you pay for the higher plans, which can be annoying if you just want to add a bit more customization or get deeper insights without upgrading. --- ### Happy with Survey monkey - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 10000+ employees - Product usage: Used monthly for more than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Over all, meets the requirements. Its user-friendly, reliable platform for creating and distributing surveys, featuring an intuitive drag-and-drop interface, robust templates, #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy survey questions creation and flexibility, drag and drop tools and easy of use, review mechanism are easy #### Cons Deeper analytics, logic controls over data, and export options—are locked behind and higher-priced to utilise. --- ### Survey's with results - Overall rating: 5/5 - Reviewer: Regina A. - Verified reviewer: Yes - Industry: Law Practice - Company size: 51-200 employees - Product usage: Used monthly for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Anytime I used it was for work purposes, usually asking us our preferences for some event. Allowing me to make my individual selection is the best option. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The ease of use. Click the link and answer the questions pretty simple and forth right. No instructions needed. #### Cons The interface page is pretty plain. No graphics that jump out at you. Maybe some moving graphics would make it pop out more. --- ### Good survey tool - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Aviation & Aerospace - Company size: 1001-5000 employees - Product usage: Used monthly for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I believe it’s a good tracking system for surveys and there is various surveys you can create and different ways. You can use the survey so it’s not a bad system. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros SurveyMonkey is a good tool to use for creating employee surveys and getting feedback and even doing anonymous surveys. #### Cons One time I built a survey and I thought I could send it out to all employees, but they gave me a limit of I believe 30 people because I had not signed up and bought a plan yet. It wasn’t clear when I started creating the survey without having an account that there was a limit of how many people that I could send it to. --- ### Cost-efficient research platform for practical results. Experience/investment required for improved design/insights. - Overall rating: 5/5 - Reviewer: Gabriel S. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 501-1000 employees - Product usage: Used monthly for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Given my background in research, I found SurveyMonkey to be an excellent resource for building and generating somehwat simple research surveys ti fulfill a variety of objectives and needs. Granted, I was either utilizing the free and then the basic level, which was understandably limited. For a novice, this is an amazing resource, though it can become challenging if experience in modeling is low. Thus, you need both a higher-level paid solution as well as the knowledge (or perhaps support provided through the platform) to really build complex surveys that can generate accurate and deeply insightful results. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Cost-efficient insight and feedback solution that can be scaled and modeled to achieve a variety of different needs and results. #### Cons Building and modeling research activities such as surveys that actually generate accurate insights in a desired manner, can become quite complex and burdensome for those who are inexperienced. --- ### Reliable and User-Friendly Survey Tool for All Levels - Overall rating: 4/5 - Reviewer: Ruby C. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered My time using SurveyMonkey has been pretty good so far. Its survey builder lets you turn an idea into a polished questionnaire in minutes. The site feels straightforward, and I collected useful feedback without wrestling with glitches. Custom themes and built-in reports let me tweak the look and read the numbers fast. Some bells-and-whistles stay behind the paywall, but the free toolkit covers most everyday projects. Overall, it remains a safe pick whenever you need tidy responses and simple analysis. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros I appreciated how simple it was to build and send a survey with SurveyMonkey. The site offers many question types, ready-made templates, and quick tweaks so each survey can fit a specific need. Its charts, filters, and export tools let me read the results at a glance. Best of all, the clean interface guides even first-time users. #### Cons A few handy extras-custom branding, skip logic, and in-depth analytics-are gated behind the pricier plans, which annoys anyone watching their wallet. On top of that, the free tier caps both the number of questions and total responses, leaving bigger surveys stranded. Lastly, the interface sometimes drags when you're editing a long, complicated form. --- ### Great for prioritizing customer requirements. - Overall rating: 5/5 - Reviewer: Frank B. - Verified reviewer: Yes - Industry: Research - Company size: Self-Employed - Product usage: Used monthly for more than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Overall positive, i have used it many times for customer importance vs satisfaction ratings for VOC products definition. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The design interface is simple enough to be intuitive and powerful enough to support more complex conditions #### Cons Not much other than the survey monkey branding. This is mitigated by allowing a survey exit to a user defined page. ## More reviews [Next reviews](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/reviews/?page=2) --- SurveyMonkey Reviews, Pros and Cons - 2026 Software Advice