--- title: "SurveyMonkey Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of SurveyMonkey. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if SurveyMonkey is a good fit for you!" source_url: "https://www.softwareadvice.com/hr/surveymonkey-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Survey Software](https://www.softwareadvice.com/survey/) / [SurveyMonkey](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/) / SurveyMonkey Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/) Reviews [Alternatives](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/alternatives/) # SurveyMonkey User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 10,518 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.3/5 - Value for money: 4.4/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 6,859 reviews (65%) - 4 stars: 3,021 reviews (29%) - 3 stars: 498 reviews (5%) - 2 stars: 91 reviews (1%) - 1 star: 49 reviews (0%) ### Most mentioned pros - SurveyMonkey has been a reliable tool for collecting feedback and running surveys to help us improve our business model and deliver coaching that customers want in the way they want. - SurveyMonkey is a fantastic, "point-and-click" survey software that allows users to create very high-quality and tailored surveys for a wide range of uses, from training satisfaction to polling and ranking. - SurveyMonkey offers a wide variety of question types and formatting choices, making it easy to design surveys for virtually any purpose, from employee engagement and customer feedback to event registrations and market research. ### Most mentioned cons - Some of the cooler features feel locked away unless you pay for the higher plans, which can be annoying if you just want to add a bit more customization or get deeper insights without upgrading. - Also the analytics could be better, like more detailed breakdowns without needing to export. And sometimes the survey preview doesn’t match exactly how it looks on mobile. - SurveyMonkey does not have built-in A/B testing, which would allow users to test different versions of a survey or compare different questions to see which performs better. ## SurveyMonkey customer reviews Showing reviews 1-25 of 10,518 (page 1). ### Easy-to-Use Survey Tool With Strong Reporting Features - Overall rating: 5/5 - Reviewer: Kamal H. - Verified reviewer: Yes - Industry: Arts and Crafts - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: October 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with SurveyMonkey has been very positive. The platform is reliable, user-friendly, and efficient for collecting feedback, conducting research, and managing surveys of various sizes. It offers a good balance between ease of use and advanced functionality. While some premium features require a paid subscription, the platform consistently delivers accurate data collection and useful reporting tools that save time and improve decision-making. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros SurveyMonkey is very intuitive and easy to use, even for users with limited technical experience. Creating surveys is straightforward, and the platform offers a variety of question types, templates, and customization options. I also appreciate the real-time reporting and data visualization tools, which make it easy to analyze responses and share results with stakeholders. #### Cons Some of the most useful features, such as advanced logic, detailed analytics, and certain export options, are only available with higher-tier paid plans. The pricing can feel expensive for individual users or small organizations, and the free version has limitations that may become restrictive for more complex projects. #### Reasons for choosing SurveyMonkey I chose SurveyMonkey because it offered the best combination of ease of use, advanced survey functionality, and robust analytics. Compared to alternative products, SurveyMonkey provided more flexible survey design options, strong question branching capabilities, customizable templates, and intuitive reporting tools. I also found the platform to be reliable, user-friendly, and scalable for both simple feedback collection and more complex research projects. The ability to distribute surveys across multiple channels and quickly analyze results made it the best fit for my needs. #### Reasons for switching to SurveyMonkey I switched from Doodle because I needed a platform with more advanced survey and data collection capabilities. While Doodle works well for scheduling and simple polls, SurveyMonkey offers greater flexibility in survey design, question branching, customization, response tracking, and analytics. The reporting features and ability to collect more detailed feedback made it a better fit for my needs, especially when conducting research, gathering stakeholder input, or analyzing survey results. --- ### Best in the market - Overall rating: 5/5 - Reviewer: Luke P. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Need to improve the free tier (or simply do not have it) but it is the best in the business for a reason and very easy to use #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Love the drag and drop functions when building surveys, makes creating and editing so easy. The reporting and analytics are top tier too #### Cons Pricing can go a bit crazy and high and the branding options are somewhat limited in scope. On the free tier not being able to see all the replies is very frustrating #### Reasons for choosing SurveyMonkey Better reporting tools and we liked the setup of the surveys --- ### User-friendly survey creation tool costs a pretty penny - Overall rating: 4/5 - Reviewer: Richard S. - Verified reviewer: Yes - Industry: Machinery - Company size: 11-50 employees - Product usage: Used monthly for less than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered I've used SurveyMonkey briefly on a couple of occasions to craft short employee satisfaction surveys for the company I work for. I found it easy to learn and liked the interface. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Functionality: 4/5 #### Pros I've only used SurveyMonkey briefly, but was able to learn the ropes and get a feel for the UI pretty quickly. The best thing about the software is the user-friendliness, which allows for one to easily pick up the basics. #### Cons The worst thing about SurveyMonkey, as with many other programs, is the excessive price. Even the cheapest plan is pretty expensive, and with nearly everyone being poor now, that can be a real problem. --- ### Easy, Reliable, and Great for Quick Feedback - Overall rating: 4/5 - Reviewer: christopher f. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, SurveyMonkey has been a reliable and easy platform for collecting feedback and running quick surveys. It’s straightforward, stable, and works well for both small teams and larger groups who need simple, effective data collection. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I liked how simple it is to create surveys and gather feedback without needing any technical skills. The templates, logic options, and clean interface make the whole process fast and efficient. #### Cons Some of the advanced features are locked behind higher‑tier plans, which can feel limiting. Reporting could be more flexible, and exporting data sometimes requires extra steps. #### Reasons for choosing SurveyMonkey I chose SurveyMonkey because it offers more structure, better logic options, and cleaner reporting than the alternatives. It’s easier to manage larger surveys, and the overall workflow feels more polished and reliable. --- ### Easy-to-use platform for survey design and feedback collection - Overall rating: 5/5 - Reviewer: Nikitha Y. - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used monthly for less than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with SurveyMonkey has been positive. The Ease of Use makes it straightforward to create and distribute surveys, while the Survey Design features provide flexibility for different types of feedback collection. Review Feedback is useful for understanding responses and identifying patterns, and the platform can support Team and Employee Engagement by making it easier to gather opinions from groups. File Sharing is also convenient when results need to be shared with collaborators. Overall, I believe SurveyMonkey provides good Value for Money for users who need a practical platform for survey creation and feedback collection. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros SurveyMonkey is easy to use and provides good value for money for creating surveys and collecting feedback. The Survey Design tools make it straightforward to create questions, organize surveys, and customize them for different purposes. Review Feedback is particularly useful for understanding responses and identifying common trends. The platform can also support Team and Employee Engagement by making it easier to collect opinions and feedback from groups. File Sharing and exporting options are useful when survey results need to be shared with others. #### Cons Creating more detailed surveys can take some time, especially when working with different question types, response settings, and customization options. Managing a large number of responses can also require additional organization when analyzing results. I have occasionally encountered minor usability issues when editing or reviewing surveys. I have limited direct experience with Customer Support, so I cannot strongly evaluate that aspect. --- ### Great interface but costly pricing tiers - Overall rating: 4/5 - Reviewer: Melissa R. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 201-500 employees - Product usage: Used weekly for less than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered A highly reliable and user-friendly platform for gathering data. While the advanced features are great for teams, individual users might find the pricing steep for occasional projects. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Easy template selection and intuitive interface. Creating a survey takes minutes because the pre-made question sets are highly customizable. #### Cons Expensive premium tiers and heavy restrictions on the free version. It feels frustrating to hit a paywall just to export basic data or view more than a few responses. --- ### Deep, Professional Insights Made Easy - Overall rating: 5/5 - Reviewer: Sadaf Yusuf M. - Verified reviewer: Yes - Industry: Education Management - Company size: 501-1000 employees - Product usage: Used weekly for less than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered absolute gold standard when you need serious, actionable data feedback. The questionnaire builder easily accommodates highly complex branching paths #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Incredible, advanced analytics tools and AI-driven data insights Highly powerful, complex skip logic and page branching. #### Cons Premium pricing tiers are expensive for individual creators. Free version severely limits viewable responses and features. --- ### Survey Monkey Great! - Overall rating: 4/5 - Reviewer: Abimbola A. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used monthly for more than 2 years - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Participants could easily access it and submit surveys, while the creator found it easy to collate the results. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Simple to use. The website is intuitive and once the structions are followed, the survey can be easily published. #### Cons Too many advertisements. They come up while people are trying to fill out and participate in the survey. --- ### Survey Monkey — a good survey tool out there - Overall rating: 4/5 - Reviewer: Revanth T. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 5001-10000 employees - Product usage: Used monthly for less than 2 years - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall my experience is positive. The platform has been very user friendly. Very easy to create a survey with the templates they provide. But it really is a good tool to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It is very easy to use. It offers a number of templates and we can just use them. I also like the reporting which is helpful for quick review. #### Cons the pricing can become expensive if we want to use more complex templates. Customizations are only available in higher plans. --- ### Easy Way to Create Surveys - Overall rating: 5/5 - Reviewer: Wei Jie L. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used monthly for free trial - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered saves time when I need to create and distribute a survey quickly and collecting responses is straightforward. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The interface is straightforward, and I can put together a survey and start collecting responses quickly #### Cons Some useful features and customization options are limited to the paid plans. But it is expected though --- ### Fit-for-purpose, simple surveying tool - Overall rating: 5/5 - Reviewer: Amanda C. - Verified reviewer: Yes - Industry: Oil & Energy - Company size: 11-50 employees - Product usage: Used monthly for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to use and simple interface for both creating and answering surveys. Easy to share results with the appropriate audience. #### Cons Does not help with coming up with questions, suggesting multiple choice answers, or identifying potential bias in questions. #### Reasons for switching to SurveyMonkey People did not think Microsoft forms was anonymous, since they would often fill out the survey when logged in to their Microsoft accounts. --- ### Survey swiftly with SurveyMonkey! - Overall rating: 5/5 - Reviewer: Mai M. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used monthly for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have used SurveyMonkey for years and it has always been the gold standard! Now it has even improved its relevancy with the addition of the AI generated surveys. I still use the template surveys but the ability to create my own with a single prompt has been super helpful! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I'm loving being able to use the template surveys as well as the AI generated surveys that provide a more customized approach! #### Cons NO cons! I love the way SurveyMonkey has adapted and introduced the AI generative features! It's staying relevant and super helpful to my team of event planners! --- ### My experience with survey monkey - Overall rating: 5/5 - Reviewer: Cody M. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with SurveyMonkey has been positive. I found the platform easy to use, with a straightforward interface that made creating and sharing surveys simple. The variety of templates and customization options helped me create professional-looking surveys without spending too much time setting them up. I also liked how easy it was to collect responses and review the results. Although some features are limited unless you upgrade to a paid plan, SurveyMonkey is still a useful and reliable tool for gathering feedback and information. Overall, I would recommend it to anyone looking for a simple and effective survey platform. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like SurveyMonkey because it makes creating and sharing surveys simple and straightforward. The platform offers a variety of professional templates and customization options, which saves me time and helps me create surveys that look polished. I also like how easy it is to collect responses and organize the results in one place. The reporting and analysis tools make it simple to understand feedback and identify important trends. SurveyMonkey is user-friendly, reliable, and flexible enough for different types of surveys. Overall, it helps me gather useful information quickly while making the entire survey process more efficient and convenient. #### Cons What I liked least about SurveyMonkey is that some of the features I wanted were limited or only available with a paid plan. The free version can be restrictive, especially when it comes to advanced customization, reporting, and collecting a larger number of responses. I also found that some of the more advanced options could take a little time to figure out. While SurveyMonkey is easy to use overall, I think the experience would be better if more useful features were included in the basic version and the pricing options were simpler and more flexible. --- ### Thanks for actually being able to handle my survey data - Overall rating: 5/5 - Reviewer: Sam F. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We are now able to identify what health issues our audience wants us to learn about first. We have to manually count all of the paper forms. The HIPAA compliance will protect me from getting sued. This has replaced several old form tools for the clinic and collected response from the webinars. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It does follow the correct logic paths. My group and I have used this to do some diet surveys and we did not have an error after exporting the previous days webinar data (which was huge). #### Cons However the pages sometimes freeze up entirely. Last week I had a very simple one to five rating question. I found that the tool reported on average and median as opposed to simply reporting how many users selected four. I spent 20 minutes trying to repair the mess in the dashboard while using the tool. --- ### Survey Creation is Quick - Overall rating: 5/5 - Reviewer: Franco V. - Verified reviewer: Yes - Industry: Civic & Social Organization - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Overall it's an easy to use platform that help to create good looking and professional surveys quickly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Simple to create quick surveys and check results.Customizable templates save time and also integrate well with other tools. #### Cons I'm a happy user of SurveyMonkey,haven't experience any challenge and if it ever happen will give updates. --- ### A solid choice for market research - Overall rating: 5/5 - Reviewer: Jessica C. - Verified reviewer: Yes - Industry: Business Supplies and Equipment - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered I've been using SurveyMonkey regularly for a while now and overall, it's been a solid experience. The platform is user-friendly, making it easy to create and distribute surveys. While there have been some minor hiccups along the way, I appreciate the flexibility and features it offers. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros SurveyMonkey's user interface is pretty solid, and we've found it works well enough for our team's needs. Creating surveys is straightforward, and the template options are helpful. We've used it for about a year now, and it's been a valuable tool for gathering feedback from our customers. #### Cons One thing that took a bit to figure out was the reporting feature, but once we got the hang of it, it was fine. Not a huge deal, but it would be nice if the documentation was more comprehensive. We've also noticed some minor issues with the mobile app's layout, but overall, it's a great tool. --- ### Easy-to-Use Survey Platform with Great Features - Overall rating: 4/5 - Reviewer: Ronith C. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used monthly for less than 6 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with SurveyMonkey has been very positive. It has helped me create surveys efficiently for collecting feedback, research, and simple questionnaires. The platform is reliable, easy to navigate, and provides clear insights through its reporting tools. While the premium plans can be costly, the overall functionality, ease of use, and quality of the platform make it a valuable solution for both personal and professional use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros SurveyMonkey is very easy to use and makes creating professional surveys quick and simple. It offers a wide variety of question types, customizable templates, and useful reporting tools. The interface is intuitive, responses are collected in real time, and the analytics make it easy to understand survey results. It also integrates well with other business tools, making collaboration convenient. #### Cons The free plan has several limitations, such as restricted access to advanced features and response limits. Some customization and analytics options are only available in higher-priced plans, which can be expensive for individuals or small businesses. --- ### Reliable Survey Tool for Fast Feedback Collection - Overall rating: 5/5 - Reviewer: Sonu P. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 51-200 employees - Product usage: Used monthly for less than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, SurveyMonkey has been a reliable platform for collecting customer and employee feedback. It saves time, is easy to manage, and provides valuable insights through well-organized reports. The interface is clean, and creating surveys does not require technical skills. While the cost may be higher for premium features, the overall value for money is still good for businesses that regularly use surveys for review feedback, engagement, and research. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros SurveyMonkey is very easy to use, even for beginners. The survey design tools are simple and intuitive, allowing our team to create professional surveys quickly. I especially liked the scheduling and automation features, which made it easier to send surveys at the right time and track responses efficiently. The platform also offers good templates and reporting tools that help improve team and employee engagement through regular feedback collection. Customer support was responsive whenever we needed assistance. #### Cons The pricing can feel a bit expensive for smaller teams, especially when advanced features are locked behind higher-tier plans. Some customization options are limited unless you upgrade. I also noticed that exporting detailed reports and analytics could be smoother. --- ### Highly recommend surveymonkey!! - Overall rating: 5/5 - Reviewer: Carlie R. - Verified reviewer: Yes - Industry: Arts and Crafts - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the user-friendly interface and customer service was amazing.I would pick survey monkey every single time and recommend it #### Cons They're a few bugs in glitches on the site.However , that was easily fixed by tech support who was great --- ### SurveyMonkey - Overall rating: 5/5 - Reviewer: Stacey S. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Description: SurveyMonkey is an online survey platform that lets you create questionnaires, collect responses, and analyze the results. It’s useful for getting feedback from customers, employees, students, or other groups #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros easy to create and send surveys, even if you’re not very technical. The templates and question types make it quick to #### Cons What I like least: Some of the more useful features are locked behind paid plans, and the pricing can feel expensive if you only need basic surveys --- ### Great option if you're spread across multiple locations and easy to use! - Overall rating: 4/5 - Reviewer: Sarah B. - Verified reviewer: Yes - Industry: Real Estate - Company size: 201-500 employees - Product usage: Used monthly for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Again, it's pretty easy and that helps with some of our tech-challenged generations to also be able to go in and add their votes. That's important to us that everyone feels included! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It's pretty easy to understand and allows everyone the chance to vote in whatever contest we are holding at that time. #### Cons Not being able to fit more on one page and doing it across multiple pages. When we hold our contests, it covers 25+ properties and 200+ employees. When spread across multiple pages, sometimes you forget what you've seen when you enter page 4 or 5. --- ### Happy with Survey monkey - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 10000+ employees - Product usage: Used monthly for more than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Over all, meets the requirements. Its user-friendly, reliable platform for creating and distributing surveys, featuring an intuitive drag-and-drop interface, robust templates, #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy survey questions creation and flexibility, drag and drop tools and easy of use, review mechanism are easy #### Cons Deeper analytics, logic controls over data, and export options—are locked behind and higher-priced to utilise. --- ### Survey monkey - great, analyzed results at your fingertips - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used monthly for less than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Survey monkey has an easy to use platform where surveys are easy to design publish and turn on and off and the data from them is at your finger tips and easy to analyze. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We love survey monkey because the survey design could not be easier. We use it to solicit parent feedback and find that it is easy to generate multiple question types and it is also easy for parents to respond. The AI feature allows us to come up with questions even sooner. #### Cons I wish there were better AI analysis features that we could preset to analyze survey results in a desired format. We export and then analyze --- ### A decent tool for survey creation - Overall rating: 4/5 - Reviewer: Amelia B. - Verified reviewer: Yes - Industry: Commercial Real Estate - Company size: 1001-5000 employees - Product usage: Used daily for free trial - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, I'm quite satisfied with SurveyMonkey. The platform is user-friendly, making it easy to create and distribute surveys. Regular use has allowed me to become familiar with its features, which I find to be effective in gathering valuable insights from my respondents. A few minor hiccups aside, it's been a reliable tool for my needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros SurveyMonkey's ease of use and customization options are a big plus. We've been able to create pretty solid surveys for our team without too much hassle. The interface is user-friendly, and it's taken us about six months to figure out all the features. #### Cons The only thing that kind of annoys me is the occasional lag when switching between survey templates. It's not a huge deal, but it can be frustrating when you're working on a deadline. We've had to restart the browser a few times to get it working again. --- ### Fast and convenient. - Overall rating: 4/5 - Reviewer: Giacomo S. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered SurveyMonkey is a product of its kind. It has amazing analytics and reporting features. It is easy to build surveys and accurate opinions about variety of topics without limitations. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The product ensures ease in building survey questions and analyzing survey results. User friendliness of the tool which makes it easier to share surveys. #### Cons I have not faced a specific challenge during implementation of the software but I suggest introduction of more customization options. ## More reviews [Next reviews](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/reviews/?page=2) --- SurveyMonkey Reviews, Pros and Cons - 2026 Software Advice