Great tool that meets our needs

We have explored a lot of products out in the market before signing-up with CEIPAL. We have had this product for over a year. Ever since we signed up, we have recommended lots of features/enhancements to be implemented and CEIPAL team has been very cooperative and responsive in meeting those needs. I am sure there is plenty of improvement that CEIPAL needs to go through and I believe they are working towards that. Overall, a very nice product.

Pros

- Inexpensive compared to other ATS tools in the market - Excellent Customer Service - Easy to use - Job Boards (Dice, CareerBuilder, Monster) and VMS Integration (FieldGlass) - Meeting our requirements through continous expansion

Cons

Certainly needs a lot of improvement, which I believe they are working on.

Ceipal Talenthire is a great product

Excellent experience. The biggest business problem we solved was one click automatic migration of multiple resumes at a time from various jobboards. Another was one click automatic job posting broadcast to large groups of candidates.

Pros

Easy to use, lot of functionality, excellent customer support.

Cons

Nothing was difficult to use. When we started with them 5 years back, they did not have full integration with some jobboards. However in the recent 3-4 r years they have done an amazing job at integrating with all major jobboards both for job posting and resume migration.

Amazing customer service + best pricing for a small company = 100% recommend

Frustrating to learn how to use it, initially, but their support team is amazing. Dedicated support rep, great project management, great responsiveness. Whenever you buy a product, it's always about the support after the fact. Specifically with an ATS/CRM: you're never going to be able to fully utilize/figure it out by yourself. No matter what solution. Unless you buy a "lite" version of some other software with 10% of the functionality. And then you're going to end up paying more as you upgrade to more and more functionality.

Pros

I really can't do much self service, or I don't know-how. That being said, their LIVE support is so fast/responsive that I don't miss having self support. I can't say this enough. I spent 40+ hours with our onboarding support rep ([SENSITIVE CONTENT HIDDEN] is the best!) before he turned me over to my regular support rep. Often times same day response and great great great support. My regular support rep, [SENSITIVE CONTENT HIDDEN], is also on point. I initially had my doubts having an indian software company as my ATS of choice, but really, they have crushed it. Strong communication skills, rapid response, and incredible value. Can't say it enough. So, yeah. I don't miss/need the self service portal. Since this for overall feedback, it's important to know that this is a BIG piece of software in terms of functionality. EVERYTHING is unlocked so you have to go from knowing zero about it, to having (literally) the whole solution at your fingertips. It's a lot to learn/handle. I love it.

Cons

Some of it feels a bit clunky, there are some grammatical/syntax errors or awkwardness in how they word things. But that's maybe .1% of the overall solution.

What I imagine being stuck in a labyrinth would feel like

If I were looking for a new job, and the position in which I was interested used Ceipal in any capacity, I would probably not take that job for that reason alone. It is a bigger headache than help in my experience.

Pros

There are a lot of filter options the user dashboard, and the cards are somewhat customizable. The most useful feature is it's ability to integrate sourcing sites like Dice, Monster and CareerBuilder directly into Ceipal's platform. Does a decent job of populating work authorization statuses for candidates (mostly due to its integration with Dice).

Cons

Where to begin...this is the most convoluted platform I have ever seen, no exaggeration. There is no way any team, no matter the size, could possibly utilize every piece of Ceipal, which is true of a lot of ATS, but this one is overwhelming to the nth degree. Parsing a resume takes a long time to load because the data entry page has about 150 blanks you can fill in (obviously not all are required, but it is a LOT to sift through regardless). You cannot reassign ownership of old candidates at the user level, must be done by an admin. Email tracking is spotty at best, at least with Gmail. Mobile app does not work at all, I have not once been able to successfully log into it (keeps telling me wrong password, and I know it isn't), and there isn't a responsive version of the system you can access on a mobile device's browser. I'm just going to stop there.

VERY VERY PLEASED

The Ceipal team has been amazing!!!

Pros

Everything! Transition was quick, easy and seamless. The tech team [SENSITIVE CONTENT HIDDEN] have been AMAZING TO WORK WITH

Cons

TRAINING but it was great and the best it could be.