A government agency perspective of Teamgage - 1 year on

We had a siloed team with very low wellbeing scores which were compounded further by COVID and work from home . At this time our agency wellbeing scores sat at around 30 percent. One year on, after using Teamgage regularly on a fortnightly basis, with a focus on achieving our agreed actions by the next meeting, our Teamgage wellbeing skills grew to and now sit at 75 percent. We generally have 100 percent completion rate too. The agency is currently going through a restructure which may or may not fix the low overall wellbeing scores, but our team wellbeing and productivity is the best it's ever been because there is a sense of problem solving and collaboration to improve things.

Pros

Actions Comments The prompts to help the facilitator get the team speaking the charts

Cons

Yes, each meeting we had a person say they hadn't entered the score but it said it had 100 percent participation - not sure if we are missing the way to select the weeks but we really worry there is something a bit out on the

Teamgage review: NSWP

Teamgage has helped us identify emerging trends and patterns including things we are doing well and things we can improve. We have been able to take subsequent actions based on this feedback

Pros

Easy to use and great customer service. This product is very good at helping us track how our team is going in different metrics.

Cons

Would be great if the comments section allowed for more characters which makes it easier to track comments when a staff member writes one comment split up. Would also be great to have a function that allows staff to recognise other staff members efforts. Another program we used in the past had this function.

In a friendly environment, a friendly software

It has helped me to recognize my team's advantages and multiple changes

Pros

It is easy to use, quick, and you can express your opinion freely

Cons

It does not let you go to details, which is useful for analysis but not deep enough

Teamgage - BAI Communications

Excellent, I am very mindful that you only get out what you put in, and unfortunately I have not had enough time to put effort into how we utilise the program. I am hoping to change that for 2022 and form an even stronger stakeholder relationship with Teamgage leaders to reap the full benefit of the product.

Pros

We utilise the pulse surveys on a bi-monthly basis. We get strong participation due to ease of use of the platform. It is easy to customise and the assistance we receive when asked from our account managers is excellent.

Cons

Having not set up the platform from the outset, I have found it slightly difficult to understand how it had been built in terms of different teams having differing scorecards. The platform it's self is simple, however there is also a lot of manual manipulation of data to make sure it stays up to date. An integration or feed of employee changes (starters/leavers) etc would be an excellent upgrade for us.

Teamgage Review

I find Teamgage a great platform that enables employees to pass on anonymous feedback. Implementing Teamgage enables our employees to share any concerns, thoughts, improvements and suggestions they have to their respective managers on an ongoing basis. Teamgage was a great help during COVID particularly during the long lock down period in Melbourne. It gave us the opportunity to gauge the health and well being of employees by asking questions around this issue. We were then able to implement improvements to ensure any issues were being addressed. Teamgage has excellent customer service - always friendly, prompt with their responses, and always proactively helpful!

Pros

Teamgage is easy to use, it really does only take 20 seconds! It enables our managers to receive information that they would probably not receive in a normal meeting situation. I believe the confidentiality of the platform assists people in having confidence to put their view/concerns/feedback forward.

Cons

I don't have any cons regarding the software, the implementation was easy, there was plenty of support during this process.