The Applicant Manager Software

4.66 / 5 (95) FrontRunners®

Our advisors have recommended this product 33 times in the last 30 days

About The Applicant Manager


The Applicant Manager (TAM) is a cloud-based applicant tracking solution that helps recruiting agencies and teams to streamline their hiring and onboarding process. The solution lets users track job postings and actively engage quality candidates. TAM provides toolsets that allow recruiters to review, select and share applicant information within teams.

TAM allows posting job details on multiple free and paid job boards such as Indeed, GlassDoor, Monster and more. Agencies can also link their social media channels such as Facebook and LinkedIn with TAM for posting job updates on these channels. Recruiters can configure rules for screening and pre-screening applications to automatically remove under-qualified applicants or duplicate entries. TAM provides advanced search features to search or filter applicants by using keywords, ratings, skills, tags or a combination of these.

TAM integrates with major email service providers such as Gmail and Outlook for centralizing contact and communication details. With TAM, recruiters can collect and store confidential applicant data including EEO, disability, and VETs details to comply with OFCCP regulations. The onboarding module allows users to design and share the onboarding process with new joiners.

The solution can be accessed using web browsers of any internet enabled device including smartphones.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

95 Reviews of The Applicant Manager

Average User Ratings

Overall

4.66 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(56)

4 stars

(36)

3 stars

(2)

2 stars

(1)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 95 reviews

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August 2018

Stephanie from The Tech

Company Size: 51-200 employees

Review Source


Ease-of-use

4.0

Value for money

4.0

Customer support

3.0

Functionality

3.0

August 2018

Great starter ATS

Great starter ATS system. We did not have anything in place before this system and it has helped streamline our process.

Pros

Great starter ATS system.
Easy to use.
visually appealing
Quick set up
Collects all info in 1 place.

Cons

Pay per user
Missing a bunch functions. They could, in theory, be available but because we have a limited budget we only pay for 1 user they are not.
Not the best customer service.
Does not work on all browswers

Response from Caroline of

Replied August 2018

Thanks so much for taking the time to submit a review! We've had a hard time reaching you for your regular support check-ins, so we're bummed, but not too surprised to see some misunderstandings here. First, TAM is a full-featured ATS and every client (single users to multi-national organizations) has access to all of TAM's functions, regardless of the number of users. Can we meet up some time soon to review the features you're having trouble finding? The fact that you've found our customer service lacking is particularly surprising to us - in fact, it's what many users love most about TAM! We reach out proactively at least yearly and strive to resolve all customer issues promptly and completely. I don't see any open tickets for you or other recent issues; is there a particular incident where we fell short in assisting you? Finally, we're very proud that TAM works equally well in all major browsers (Chrome, Firefox, Edge, Safari, Internet Explorer), but we find that corporate network settings can sometimes hinder functionality in one browser or another. Have you talked to your IT team about whitelisting our domain? We're very glad that you find TAM easy to use and that it has helped you streamline your hiring process, but we're committed to showing you that TAM is a full-featured, fully functional ATS with a beyond-stellar support team. Let's set up some follow-up meetings to show you what we mean!

March 2018

Russ from HTI Cybernetics

Company Size: 51-200 employees

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2018

TAM is great! Very intuitive ATS with a smooth implementation.

My main objective was to find an ATS that was easy for my hiring managers and executives to use. I have had not one single complaint from any of my users about implementing this tool. To a user, they all love it. Having worked with some of the more complicated and expensive tools on the market, I was very pleased to see how TAM integrated with my hiring processes

Pros

The Forms feature that TAM uses is without a doubt the coolest features I have ever seen in an ATS. Managers and Executives normally roll their eyes when HR tells them that they have to learn a new tool in order to hire candidates. TAM solved this by putting the majority of Manager and Executive interaction in simple, interactive forms that are emailed to users. They don’t even have to log into the tool to complete approvals and reviews. Let me repeat that: Users do NOT have to log into the ATS to approve a requisition, approve a hire, or submit interview feedback. They get a simple email with check boxes or drop-down items (you get to pick which). This feature has completely avoided the normal issues with integrating a new system; my managers love it.

Developing my approval flows (for both requisitions and candidates) was easy to develop. My support representative had great suggestions and walked me through setting them up. They were also ready and willing to help me create workflows and approval flows for special cases. Nobody at TAM tried to get me to put any round pegs in any square holes.

TAM allows me to create event triggers that simplify most activity in the ATS. When I click the ‘thumbs up’ button, an email is automatically generated forwarding the candidate profile to the hiring manager for review. The email automatically includes the position title and the applicant name. And just as importantly, the email comes from me, vice a ‘no-reply’ email address. Any ‘event’ in TAM can be tied to a trigger to send an email. These features can be created and maintained by MY team; I don’t have to contact TAM support to change a workflow step.

Service and Support. I can’t say enough about the service that Caroline provided to us both during and after our implementation. TAM gave me a comprehensive checklist of information that they needed prior to all of our meetings. They also gave me access to explore the system on my own and discover some features. I very much appreciated the fact that they were flexible and let the training sessions develop organically. I receive exactly the same level of attention from Caroline now (a month after go-live) that I received before we paid for our bill, if not more attention. The support team has also very patient with me doing the bull-in-a-china-shop thing with the ATS and cleaned up all the messes that I made during training and implementation.

Technical support: When one of my users made a suggestion that next workflow steps be revealed when a user hovered over a thumb-up icon, Caroline and tech team thought it was a great suggestion and implemented it within 24 hours. They've been fast and transparent with all of my requests.

My 2nd favorite thing about TAM was the price. Compared to some of the other tools I have worked with in the past, TAM is a bargain. It’s definitely not the tool for a staffing agency to use but from a Corporate Recruiting point of view, it’s amazing.

Cons

I wish that I could click on the Positions from my dashboard and link to the job instead of having to go to the Positions Table to accomplish that.

July 2017

Jessica from Certified DEF

Company Size: 11-50 employees

Review Source


Ease-of-use

5.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

July 2017

TAM is one of the cheapest month to month plans, while still being able to customize and automate the hiring process.

All in all, TAM is a good application tracking system. It's a lot better than hiring by email, and using excel files. They do have quite a bit of con, BUT it is one of the most advanced application tracking systems for a user. If you're mostly interested in keeping all of your applicants in one place, and easily posting jobs, TAM is a great option

Pros

-I like the Staff, has been amazing, she has helped me understand quite a bit about the software, and shes even offered several great suggestions, to make my workflow easier. I like that each user is assigned one designated go-to person.
-I like the filtering features. You can view all candidates, and simply type what you want to see in each column. Other systems weren't as easy to filter out unwanted information.
-I like the fact they have the desktop tab. Being able to see a graph of all your candidates, and where they stand is very helpful.
-I like that it is very easy to copy jobs. No more retyping, or copying and pasting several jobs. You can create a new position and use an old job to edit.
-If you have jobs that you are consistently looking for candidates for, the re-post feature is extremely helpful. TAM offers on every position an option to re-post the add every X amount of days (min, 30 days) So you don't have to remember to re-post every month!
-I like that you can pick and chose the positions you would like to receive email notifications for.
-I like that you can export any data that you have in the candidate table (the reporting maybe limited for certain needs, but any data you use by searching applicants or filtering applicants, you can easily export into excel. Therefore making tons more reports)
-I like the fact they are integrated with several other software so you can gather more information on the candidate all while staying linked to their profile (ex. background checks, Drug tests, reference checks, skill assessments)
-I like that you can easily add a candidate, or upload a resume

Cons

-I don't like the implementation fee. I'm quite a self learner. Although I was showed a few things, and answered a few questions. I'm not sure if its price is worth that. I set up everything during my trial run. Support walked me through all of her phases of training, yet everything I had already completed.
-I don't like that the color schemes on the graphs. Its all shades of blue, so when you have several workflow steps, its hard to decipher which step it is or what position it is.
-I don't like how they have the feature to post a job to multi locations in the one job position, but some job boards will only pull the first location. So its not TAM's fault. It's a cool concept and descent feature, if only it worked.
-During implementation they also said TAM is google calendar supported. BUT I have to share my google calendar to be public in order for it to sync.
-The application is NOT completely customize able. They have pick and chose options. If you want to customize it and make changes, they have another fee.
-For DOT information, drivers are required to enter 10 years of work history. but TAM only has a spot for 6 entries for work history (tech team is working on this)

Response from Caroline of

Replied August 2017

Jessica, thank you so much for your thoughtful review. We particularly appreciate your feedback on our implementation fee. You are definitely a strong self-starter and did a ton of less-guided work, once we had your system set up, but our tech team’s extensive work in getting your system customized and ready for that work is the same regardless of user skill, and dictates part of our implementation fee. More importantly, we are strongly committed to the idea that your subscription to TAM will be your only ongoing cost, so we structure our implementation fee to include not just system configuration, careers/jobs page creation, but also data import (if needed), software updates, 3-4 hours of initial training, regular support check-ins, and lifetime training for refreshers and new admins, as well as lifetime service and support to you and your users. Where others might have smaller or no implementation fees, they often charge extra fees for some or all of the above. Again, we greatly appreciate the time and effort you took to provide your thorough feedback, so above all else, thank you for your feedback and for being a TAM client! -Caroline

July 2017

Tia from Positive Alternatives

Company Size: 51-200 employees


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

July 2017

Best Applicant Tracking Software for Small Company

After researching multiple ATS systems and sitting through many demos I once again (this is my second time implementing TAM with a company) selected TAM for our recruiting and applicant tracking needs.

Pros

Customized emails
Great support team
Constant upgrades
Ongoing training
Direct push to job boards

Cons

This product is only for recruiting and applicant tracking.
No onboarding, training tracking, or HRIS capabilities - which I did not need at this time.

Response from Caroline of

Replied August 2017

Tia, thank you so much for taking the time to provide this excellent feedback! It’s one of our favorite things when we have users return to TAM when they’ve found a new job. It’s happening all the time now, and we love getting some of our favorite users back when they’ve left a job at a client company. One thing I wanted to make sure to alert you to, is that we do indeed provide support for onboarding! We are integrated with an online signing platform that allows you to send documents and track signing progress from within TAM, and to receive completed copies back in your applicant’s profiles. It’s a finer point, but you could also use TAM to track training progress by adding those steps to your workflows. As you correctly noted, we’re not an all-in-one solution, and we never intend to be. In those cases, inclusiveness tends to degrade the efficacy and/or utility of one or more pieces of a product. We believe it is better, we’re glad you agree, that it is better to work hard to be the best at one thing, and in doing so to earn the trust and loyalty of our clients. Most of all, I want to thank you again for taking the time to provide this valuable feedback, and for being a TAM client (again)! Please give me a shout some time soon if you’d like to see a demo of our onboarding integration. - Caroline

August 2018

James from CCH

Company Size: 51-200 employees

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2018

TAM is a recruiting lifesaver!

Pros

I love TAM's ability to track emails to and from candidates/recruiters within their application profile. It allows for anyone who's part of the hiring team to see where they left off which is extremely helpful if someone was out sick. The automatic job postings to 5-6 job boards is incredible helpful as well. Our account managers were extremely helpful and always quick to respond. I'm also in love with the onboarding packet you can add.

Cons

The UX design of the email thread could be more appealing, the onboarding feature where candidates fill out forms has been glitchy/hard to work with from time to time. I wished it could automatically populate certain things.

Response from Caroline of

Replied August 2018

James - thanks so much for your thorough review - we appreciate your feedback! I'd love to hear more about what differences you'd like to see in TAM's email system. Your team has made great use of TAM's extra features, like onboarding. I know we've already made some improvements to those processes based on your feedback - are there other specific improvements you have in mind? The onboarding tool does have the ability to auto-populate a great number of fields prior to signing - which ones of these have been missing for you? Let's try to connect soon to review all of the above!

August 2018

Michele from Associated Bag Company

Company Size: 51-200 employees

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2018

TAM Fan!

Pros

We're a small company and TAM checked all the boxes for us at a very reasonable rate. It is easy to use, the knowledge base is very helpful, and when we need something more, the customer service is instantaneous! There is no waiting for help. TAM has made our lives so much easier, especially as an Affirmative Action company with the tracking requirements we have. We've appreciated that when we have a suggestion, it is taken seriously and often times we see the system upgraded with those suggestions included. The system seems very nimble and the TAM staff highly responsive and a pleasure to work with. We don't use all the features, but those we do are easy and intuitive.

Cons

No complaints whatsoever, but looking forward to being able to text/track conversations with candidates in the future!

Response from Caroline of

Replied August 2018

Michele - Thank you so much for your enthusiastic and thorough review! We've very much enjoyed having you as a client, and we look forward to a long partnership ahead! Cheers!

March 2017

Stephanie from HCI Group, Inc.

Company Size: 201-500 employees


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2017

Recruiting software that feels like it was built by recruiters

They have a free trial that gives a lot of great insight if you're considering the product. We didn't transfer over any of our previous ATS data so I can't speak to that part of the process. I love the event triggers that you can set up!

Pros

The software is very intuitive and user-friendly.
You can customize almost everything to fit your company needs.
The customer support team is quick to respond and very helpful.
TAM has the ability to create a spreadsheet of data from almost any applicant page you're viewing.
The set-up/implementation was fast and we were working with a committed representative through the whole process who still checks in on us to see how things are going.
The contract is truly month-to-month so you don't have to worry about over committing and being stuck with a product that doesn't work for you.
Overall, great value for the money we spend!

Cons

The reporting features on the actual reporting tab are limited, we often pull reports from applicant searches instead to look at the data we are most interested in.
There were a couple of hiccups in the implementation that I thought would have been smoother considering the upfront work on both the Client and TAM's part.
The color scheme for the workflow is a set gradient so that if you have a lot of steps in your workflow it's hard to discern between stages in the desktop tab graphic.
Tracking can be a bit of a challenge when hiring multiple candidates for one role.

December 2017

Cara from Ready Reset Go

Company Size: 2-10 employees

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2017

Amazing team with full support

Great team and excited to see how this ATS morphs as our needs do.

Pros

Full service ATS
Easy to configure
Able to section out different companies - staffing agency need
Looks great

Cons

Greater analytics once candidate hits the ATS
Greater analytics of exactly where candidates came from (vs. self identified)

Response from Caroline of

Replied December 2017

Hi Cara, Thanks so much for taking the time to provide this review! It’s been our pleasure helping get your system up-and-running, and we know the service will continue to impress you, as we take feedback like yours very seriously when determining what features will make it into our next release. (You can expect to see releases every few months, and they’re always chock-full of items requested by clients like you.) For your question on applicant sources, we actually *just* released a new filter for source reporting, which will allow you to do exactly what you’ve asked for, here. We’d love to meet up with you some time soon to talk about what other analytics you’d like to see, so watch for an email form us to set that up. Thank you again for your review! Happy Holidays!

September 2012

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