The Applicant Manager Software


The Applicant Manager (TAM) is a cloud-based applicant tracking solution that helps recruiting agencies and teams to streamline their hiring and onboarding process. The solution lets users track job postings and actively engage quality candidates. TAM provides toolsets that allow recruiters to review, select and share applicant information within teams.

TAM allows posting job details on multiple free and paid job boards such as Indeed, GlassDoor, Monster and more. Agencies can also link their social media channels such as Facebook and LinkedIn with TAM for posting job updates on these channels. Recruiters can configure rules for screening and pre-screening applications to automatically remove under-qualified applicants or duplicate entries. TAM provides advanced search features to search or filter applicants by using keywords, ratings, skills, tags or a combination of these.

TAM integrates with major email service providers such as Gmail and Outlook for centralizing contact and communication details. With TAM, recruiters can collect and store confidential applicant data including EEO, disability, and VETs details to comply with OFCCP regulations. The onboarding module allows users to design and share the onboarding process with new joiners.

The solution can be accessed using web browsers of any internet enabled device including smartphones.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 10

94 Reviews of The Applicant Manager

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  • Mike from Revenue River

    Specialty: Media

    Number of employees: 11-50 employees

    September 2018

    TAM makes managing numerous applicants easy

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    There are many software providers out there that work. But few that have the commitment and backing from their people that make you feel like you have an actual partner in HR. Not just a piece of technology.

    Pros

    The ability to easily see all associated documents per candidate is very helpful. You can easily switch between applicants and document any notes along the entire application process. With permission levels you can collaborate with numerous members of your organization and ensure that everyone has just the visibility they need.

    Cons

    Little bit of a learning curve but their support is second to none and had my inquiries answered in less than 12 hours.

    This review was submitted organically. No incentive was offered
    Review Source
  • Nicole from Revenue River Marketing

    Number of employees: 11-50 employees

    August 2018

    Exactly What I Was Looking For

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The main benefit for me was that I can now track exactly where we are with a specific applicant and see how well they have been doing throughout the interview process.

    Pros

    This software is extremely intuitive and had exactly what I was looking for when it comes to applicant tracking. I was able to track each potential candidate through the screening process, as well as house all of the applicant information in one place. This included resumes, cover letters, and any notes that were taken from the interviews.

    Cons

    There honestly was not much about this software that I did not like. I would recommend it to many companies due to the ease of use.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Stephanie from The Tech

    Specialty: Non-Profit

    Number of employees: 51-200 employees

    August 2018

    Great starter ATS

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Great starter ATS system. We did not have anything in place before this system and it has helped streamline our process.

    Pros

    Great starter ATS system.
    Easy to use.
    visually appealing
    Quick set up
    Collects all info in 1 place.

    Cons

    Pay per user
    Missing a bunch functions. They could, in theory, be available but because we have a limited budget we only pay for 1 user they are not.
    Not the best customer service.
    Does not work on all browswers

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

    Response: Caroline, The HR Manager

    August 2018

    Thanks so much for taking the time to submit a review! We've had a hard time reaching you for your regular support check-ins, so we're bummed, but not too surprised to see some misunderstandings here. First, TAM is a full-featured ATS and every client (single users to multi-national organizations) has access to all of TAM's functions, regardless of the number of users. Can we meet up some time soon to review the features you're having trouble finding? The fact that you've found our customer service lacking is particularly surprising to us - in fact, it's what many users love most about TAM! We reach out proactively at least yearly and strive to resolve all customer issues promptly and completely. I don't see any open tickets for you or other recent issues; is there a particular incident where we fell short in assisting you? Finally, we're very proud that TAM works equally well in all major browsers (Chrome, Firefox, Edge, Safari, Internet Explorer), but we find that corporate network settings can sometimes hinder functionality in one browser or another. Have you talked to your IT team about whitelisting our domain? We're very glad that you find TAM easy to use and that it has helped you streamline your hiring process, but we're committed to showing you that TAM is a full-featured, fully functional ATS with a beyond-stellar support team. Let's set up some follow-up meetings to show you what we mean!

  • Michele from Associated Bag Company

    Specialty: Distribution

    Number of employees: 51-200 employees

    August 2018

    TAM Fan!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We're a small company and TAM checked all the boxes for us at a very reasonable rate. It is easy to use, the knowledge base is very helpful, and when we need something more, the customer service is instantaneous! There is no waiting for help. TAM has made our lives so much easier, especially as an Affirmative Action company with the tracking requirements we have. We've appreciated that when we have a suggestion, it is taken seriously and often times we see the system upgraded with those suggestions included. The system seems very nimble and the TAM staff highly responsive and a pleasure to work with. We don't use all the features, but those we do are easy and intuitive.

    Cons

    No complaints whatsoever, but looking forward to being able to text/track conversations with candidates in the future!

    This review was submitted organically. No incentive was offered
    Review Source

    Response: Caroline , The HR Manager

    August 2018

    Michele - Thank you so much for your enthusiastic and thorough review! We've very much enjoyed having you as a client, and we look forward to a long partnership ahead! Cheers!

  • James from CCH

    Specialty: Non-Profit

    Number of employees: 51-200 employees

    August 2018

    TAM is a recruiting lifesaver!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I love TAM's ability to track emails to and from candidates/recruiters within their application profile. It allows for anyone who's part of the hiring team to see where they left off which is extremely helpful if someone was out sick. The automatic job postings to 5-6 job boards is incredible helpful as well. Our account managers were extremely helpful and always quick to respond. I'm also in love with the onboarding packet you can add.

    Cons

    The UX design of the email thread could be more appealing, the onboarding feature where candidates fill out forms has been glitchy/hard to work with from time to time. I wished it could automatically populate certain things.

    This review was submitted organically. No incentive was offered
    Review Source

    Response: Caroline, The HR Manager

    August 2018

    James - thanks so much for your thorough review - we appreciate your feedback! I'd love to hear more about what differences you'd like to see in TAM's email system. Your team has made great use of TAM's extra features, like onboarding. I know we've already made some improvements to those processes based on your feedback - are there other specific improvements you have in mind? The onboarding tool does have the ability to auto-populate a great number of fields prior to signing - which ones of these have been missing for you? Let's try to connect soon to review all of the above!

  • Morgan from Smile Design Dentistry

    Specialty: Healthcare / Medical

    Number of employees: 201-500 employees

    August 2018

    Easy

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Our account manager is very accessible and always assists us when we have questions or want to implement a new process.

    Cons

    The ease of use could be a little easier. You have to click around a lot to get where you want to go.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

    Response: Caroline , The HR Manager

    August 2018

    We are so glad you thought enough of us to take the time to post a review - thank you! Thanks also for your feedback on our ease-of-use. As you know, we're very responsive to client feedback, so I'd love to hear more about the specific areas you're thinking of in TAM that might need some improvement. Would you be open to meeting up some time soon? Thank you again for your wonderful review!

  • Sasha from Life's Abundance

    Specialty: Retail

    Number of employees: 11-50 employees

    April 2018

    I love TAM

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    One stop shop for posting ads to multiple sources
    A careers page that we did not have to build
    Automated rejection emails to failed candidates
    Easy to set up and understand
    AWESOME customer service

    Cons

    You have to pay the monthly fees on months where you do not post the ads. Its a continuous subscription.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

    Response: Caroline, The HR Manager

    August 2018

    Thank you so much for taking the time to post your thoughtful review! We are so glad you enjoy our great features and second-to-none customer service! Thanks also for your feedback about the subscription - yes, TAM is a continuous subscription, but it is always month-to-month and we do not require any extended contracts. Your continuous subscription allows us to keep your system top of the line and to have our support staff available for you when needed. We so appreciate having you as a client, and thank you again for the review!

  • Russ from HTI Cybernetics

    Specialty: Manufacturing

    Number of employees: 51-200 employees

    March 2018

    TAM is great! Very intuitive ATS with a smooth implementation.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    My main objective was to find an ATS that was easy for my hiring managers and executives to use. I have had not one single complaint from any of my users about implementing this tool. To a user, they all love it. Having worked with some of the more complicated and expensive tools on the market, I was very pleased to see how TAM integrated with my hiring processes

    Pros

    The Forms feature that TAM uses is without a doubt the coolest features I have ever seen in an ATS. Managers and Executives normally roll their eyes when HR tells them that they have to learn a new tool in order to hire candidates. TAM solved this by putting the majority of Manager and Executive interaction in simple, interactive forms that are emailed to users. They don’t even have to log into the tool to complete approvals and reviews. Let me repeat that: Users do NOT have to log into the ATS to approve a requisition, approve a hire, or submit interview feedback. They get a simple email with check boxes or drop-down items (you get to pick which). This feature has completely avoided the normal issues with integrating a new system; my managers love it.

    Developing my approval flows (for both requisitions and candidates) was easy to develop. My support representative had great suggestions and walked me through setting them up. They were also ready and willing to help me create workflows and approval flows for special cases. Nobody at TAM tried to get me to put any round pegs in any square holes.

    TAM allows me to create event triggers that simplify most activity in the ATS. When I click the ‘thumbs up’ button, an email is automatically generated forwarding the candidate profile to the hiring manager for review. The email automatically includes the position title and the applicant name. And just as importantly, the email comes from me, vice a ‘no-reply’ email address. Any ‘event’ in TAM can be tied to a trigger to send an email. These features can be created and maintained by MY team; I don’t have to contact TAM support to change a workflow step.

    Service and Support. I can’t say enough about the service that Caroline provided to us both during and after our implementation. TAM gave me a comprehensive checklist of information that they needed prior to all of our meetings. They also gave me access to explore the system on my own and discover some features. I very much appreciated the fact that they were flexible and let the training sessions develop organically. I receive exactly the same level of attention from Caroline now (a month after go-live) that I received before we paid for our bill, if not more attention. The support team has also very patient with me doing the bull-in-a-china-shop thing with the ATS and cleaned up all the messes that I made during training and implementation.

    Technical support: When one of my users made a suggestion that next workflow steps be revealed when a user hovered over a thumb-up icon, Caroline and tech team thought it was a great suggestion and implemented it within 24 hours. They've been fast and transparent with all of my requests.

    My 2nd favorite thing about TAM was the price. Compared to some of the other tools I have worked with in the past, TAM is a bargain. It’s definitely not the tool for a staffing agency to use but from a Corporate Recruiting point of view, it’s amazing.

    Cons

    I wish that I could click on the Positions from my dashboard and link to the job instead of having to go to the Positions Table to accomplish that.

    This review was submitted organically. No incentive was offered
    Review Source
  • Jessica from Certified DEF

    Specialty: Transportation

    Number of employees: 11-50 employees

    February 2018

    Great Organization Tool

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I love it! It has improved our hiring system tremendously! It's one of the most easiest and functional Applicant Tracking Systems I have used. Very user friendly, and the staff is responsive should you have any questions.

    Cons

    Not much, I have been using TAM for a few months now, and at first there was some getting used to, but overall, I thoroughly enjoy logging in everyday!

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Jennifer from Greenphire

    Specialty: Software / Technology

    Number of employees: 51-200 employees

    February 2018

    Since the first day I started working with TAM, I have had excellent customer service. My questions are answered quickly, and a representative even typically goes in and does the actual step that I am inquiring about so that I don't have to do it.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Very happy with the service and use of this vendor

    Pros

    It is intuitive and the customer service is excellent! Timely response rate, ability to include attachments on emails to candidates.

    Cons

    The thumbs up and thumbs down functionality, wish we could have multiple users without extra fees, and doesn't have time stamp on the notes

    This review was submitted organically. No incentive was offered
    Review Source
  • Karen from NetServices, Inc

    Specialty: Consulting

    Number of employees: 11-50 employees

    January 2018

    Great ATS!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    TAM is extremely easy to use and intuitive. I was able to easily create what I needed without having to consult the user's manual all the time. Great workflow and organization of the product. Everything you need is on one page. Very easy to import resumes, open jobs and move people through the workflow process. Also you can totally customize what is most important to you.

    This review was submitted organically. No incentive was offered
    Review Source
  • Sammie from HR Recruiting

    Specialty: Recruiting Agency

    Number of employees: 2-10 employees

    January 2018

    Controller

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    The reposting of jobs, connecting to social media websites is okay. Connecting with other recruiters.

    Cons

    Not easy to email candidates or clients. Not easy to send emails to other recruiters or see what each person is doing inside the ATS.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Donna from Menorah Park

    Specialty: Healthcare / Medical

    Number of employees: 1,001-5,000 employees

    January 2018

    I love TAM

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    coming from a big company like University hospitals were are ATS system was sometimes difficult to use TAM made me appreciate this more because I was able to jump right in with the help of customer service agent and he always answers my follow up questions and the IT team has been so helpful as well. Highly recommend TAM to other companies looking for a user friendly ATS system.

    Pros

    TAM is user friendly I was able to learn being new with how to utilize the system and answer all my questions right away.

    This review was submitted organically. No incentive was offered
    Review Source
  • Jasmine from Hawk Auto Group

    Specialty: Auto Dealership

    Number of employees: 501-1,000 employees

    December 2017

    Easy to use for first time user

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Great customer service, our product specialist Jerry Su is very good about responding to inquiries and processing requests.

    Cons

    the confines on user abilities such as a recruiter not being able to close a job and has to have the administrator close it.

    This review was submitted organically. No incentive was offered
    Review Source

    Response: Caroline, The HR Manager

    December 2017

    Hi Jasmine, Thanks so much for taking the time to provide feedback on your TAM experience. When we first saw your review, we reached out to your Admin to make sure you had the necessary permissions enabled to be able to open and close jobs. That had been disabled at their request when we set your system up. Our Admin users have very granular control over which user types have what permissions, and as you’ve now seen, it is very easy to change those up, as needed. Thank you so much for being a client and for providing your review – Happy New Year from us to you!

  • Cara from Ready Reset Go

    Specialty: Consulting

    Number of employees: 2-10 employees

    December 2017

    Amazing team with full support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Great team and excited to see how this ATS morphs as our needs do.

    Pros

    Full service ATS
    Easy to configure
    Able to section out different companies - staffing agency need
    Looks great

    Cons

    Greater analytics once candidate hits the ATS
    Greater analytics of exactly where candidates came from (vs. self identified)

    This review was submitted organically. No incentive was offered
    Review Source

    Response: Caroline, The HR Manager

    December 2017

    Hi Cara, Thanks so much for taking the time to provide this review! It’s been our pleasure helping get your system up-and-running, and we know the service will continue to impress you, as we take feedback like yours very seriously when determining what features will make it into our next release. (You can expect to see releases every few months, and they’re always chock-full of items requested by clients like you.) For your question on applicant sources, we actually *just* released a new filter for source reporting, which will allow you to do exactly what you’ve asked for, here. We’d love to meet up with you some time soon to talk about what other analytics you’d like to see, so watch for an email form us to set that up. Thank you again for your review! Happy Holidays!

  • Jennifer from United Way of Rhode Island

    Number of employees: 51-200 employees

    September 2017

    I use TAM for hiring of 6-8 temporary full time employees each year.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like TAM to have everything in one place and evaluate each candidate as we receive the resumes and cover letters.

    Cons

    I find it difficult when evaluating candidates and moving them to next step to make sure they are in the step that I want them to be in. Would prefer a better system.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: The Applicant Manager, The HR Manager

    September 2017

    Thank you so much for the brilliant feedback! We'd love to hear more about the difficulty you're experiencing with moving candidates. We may need to further customize your workflow to better-suit your actual processes. We work hard to make sure all aspects of our system are simple, intuitive, and tailored to your needs, so it is our hope that a quick consultation with us will eliminate this issue. We'll reach out to you shortly, but please don't hesitate to give us a call. Thank you again for taking the time to provide your feedback - we so appreciate it!

  • Glen from MASCO

    Specialty: Other Services

    Number of employees: 51-200 employees

    September 2017

    TAM - Software delivers what it promised!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Would recommend this software for any company that needs a simple, easy to use software. Great for smaller to mid size employers.

    Pros

    * Overall Value
    * Great customer service (email and phone)
    * Ease of Use
    * Regular software updates
    * Not too complicated
    * Delivered the capabilities it promised

    Cons

    * Wished they had HRIS software too. Some off the workflows are not intuitive to set up (but that happens with all software).

    This review was submitted organically. No incentive was offered
    Review Source

    Response: Caroline, The HR Manager

    December 2017

    Hi Glen, Thank you so much for taking the time to provide your thoughts on TAM. As a best-of-breed service, we won’t be developing our own HRIS, but we do have partnerships with a couple of excellent HRIS systems (Bamboo and Namely) that can integrate seamlessly with your TAM system. If you haven’t already, we’ll be more than happy to get this set up for you. Thanks again, and Happy New year, Glenn!

  • Christina from Rubenstein

    Specialty: Media

    Number of employees: 51-200 employees

    August 2017

    TAM is the greatest thing since sliced bread.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    TAM is officially my favorite ATS out of all the systems I have used over the course of my career.

    A few things in particular: I love the dashboard, and how easy it is to see where I am in all searches every step of the way. Creating templates for emails is so easy. I love the prescreen form options. I love the bulk update option for status/fail. Also... it's so inexpensive.

    Implementation was so smooth. I particularly appreciate that I didn’t have to deal with 50 different people - discovery, implementation and training has all been the same person! The entire experience has felt very personalized.

    This review was submitted organically. No incentive was offered
    Review Source
  • Jessica from Certified DEF

    Specialty: Transportation

    Number of employees: 11-50 employees

    July 2017

    TAM is one of the cheapest month to month plans, while still being able to customize and automate the hiring process.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    All in all, TAM is a good application tracking system. It's a lot better than hiring by email, and using excel files. They do have quite a bit of con, BUT it is one of the most advanced application tracking systems for a user. If you're mostly interested in keeping all of your applicants in one place, and easily posting jobs, TAM is a great option

    Pros

    -I like the Staff, has been amazing, she has helped me understand quite a bit about the software, and shes even offered several great suggestions, to make my workflow easier. I like that each user is assigned one designated go-to person.
    -I like the filtering features. You can view all candidates, and simply type what you want to see in each column. Other systems weren't as easy to filter out unwanted information.
    -I like the fact they have the desktop tab. Being able to see a graph of all your candidates, and where they stand is very helpful.
    -I like that it is very easy to copy jobs. No more retyping, or copying and pasting several jobs. You can create a new position and use an old job to edit.
    -If you have jobs that you are consistently looking for candidates for, the re-post feature is extremely helpful. TAM offers on every position an option to re-post the add every X amount of days (min, 30 days) So you don't have to remember to re-post every month!
    -I like that you can pick and chose the positions you would like to receive email notifications for.
    -I like that you can export any data that you have in the candidate table (the reporting maybe limited for certain needs, but any data you use by searching applicants or filtering applicants, you can easily export into excel. Therefore making tons more reports)
    -I like the fact they are integrated with several other software so you can gather more information on the candidate all while staying linked to their profile (ex. background checks, Drug tests, reference checks, skill assessments)
    -I like that you can easily add a candidate, or upload a resume

    Cons

    -I don't like the implementation fee. I'm quite a self learner. Although I was showed a few things, and answered a few questions. I'm not sure if its price is worth that. I set up everything during my trial run. Support walked me through all of her phases of training, yet everything I had already completed.
    -I don't like that the color schemes on the graphs. Its all shades of blue, so when you have several workflow steps, its hard to decipher which step it is or what position it is.
    -I don't like how they have the feature to post a job to multi locations in the one job position, but some job boards will only pull the first location. So its not TAM's fault. It's a cool concept and descent feature, if only it worked.
    -During implementation they also said TAM is google calendar supported. BUT I have to share my google calendar to be public in order for it to sync.
    -The application is NOT completely customize able. They have pick and chose options. If you want to customize it and make changes, they have another fee.
    -For DOT information, drivers are required to enter 10 years of work history. but TAM only has a spot for 6 entries for work history (tech team is working on this)

    This review was submitted organically. No incentive was offered
    Review Source

    Response: Caroline, The HR Manager

    August 2017

    Jessica, thank you so much for your thoughtful review. We particularly appreciate your feedback on our implementation fee. You are definitely a strong self-starter and did a ton of less-guided work, once we had your system set up, but our tech team’s extensive work in getting your system customized and ready for that work is the same regardless of user skill, and dictates part of our implementation fee. More importantly, we are strongly committed to the idea that your subscription to TAM will be your only ongoing cost, so we structure our implementation fee to include not just system configuration, careers/jobs page creation, but also data import (if needed), software updates, 3-4 hours of initial training, regular support check-ins, and lifetime training for refreshers and new admins, as well as lifetime service and support to you and your users. Where others might have smaller or no implementation fees, they often charge extra fees for some or all of the above. Again, we greatly appreciate the time and effort you took to provide your thorough feedback, so above all else, thank you for your feedback and for being a TAM client! -Caroline

  • Charlotte from Consilium Staffing

    Specialty: Staffing Agency

    Number of employees: 51-200 employees

    July 2017

    Seemless experience

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    easy to use, great customer support when questions arise, seems to integrate well with job boards/sources

    Cons

    Its pretty basic, which makes it easy to use but does lack the bells and whistles of other ATS I've used

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