Streamlined our processes

It streamlines the whole recruiting process for us.

Pros

Applicants and resume were managed using Outlook and personalized folders in the past. This app revolutionized our process. Intuitive and saves time.

Cons

Educating our branch managers to use the software required effort (as with any other process change); it helped that the software was intuitive.

Affordable

It's saved me a lot of time and helped me be more accountable on follow-up with applications, which is huge. Having everything in one place, being able to search through previous applicants and their application history and now allowing applicants to get lost in the process are huge benefits.

Pros

It was the most affordable full feature ATS I demo'd. It does the basic features very well. Quick responses from customer support. It's very nice being able to post to multiple job boards at once. It's nice being able to search applications/resume by keyword or by tags that I've assigned. Helps keep me accountable with reminders to follow-up with applicants, even if it's just to send a rejection email.

Cons

When I'm creating a new position and want to use the information from a previous post the history doesn't go back far enough sometimes, instead only showing the most recently closed positions. They say they check in with you regularly to make sure things are going ok but that hasn't been my experience. My original account manager checked in and was always available to answer questions but he has since left the company. I haven't heard from anyone there for quite awhile (don't let them tell you they are having trouble reaching me either, my email address and phone number haven't changed since I signed up for the service). Not a huge deal though, emailing customer support has always resolved my issues. There aren't a ton of outages but I have experienced more, albeit short term, outages than I'd like to. Sometimes the site is just inaccessible for 10-15 minutes. We've whitelisted the site and the rest of our internet services work fine so it's not likely an issue on our end. I usually discover this as I'm about to go into an interview and realize I can't access the applications or notes. I wish there were a better way for my placement agency to submit applications without having to create a user account for them (doubling my cost!). Again, minor complaint, but it would be a nice feature. I also wish they integrated with my personality assessment provider. They say they've never heard of my provider - so what? I've used them for 15+ years!

Easy to Use and Supportive System

Overall, TAM has been very easy to use and efficient. Hiring managers enjoy the system, and the customer support team is always accessible and quick to response to our requests. I would recommend to others! I would like to see more automatized process to help our recruitment team enhance the candidate experience. Job description formatting is limited.

Pros

Ease of use. We've launched this to our hiring managers and its been very effective. Customer support is always available, with quick turn around time.

Cons

Formatting can be an issue, specifically with Job Posting text boxes. There isnt a lot of flexibility. Would like to see blind resume screening process for increased equity and diversity practices.

Great Implementation Team

The salesperson I first talked to was very inexperienced but VERY pleasant and great with following up and getting my questions answered. I have loved working with my client rep [SENSITIVE CONTENT HIDDEN]. I have struggled with frustration over the time it takes to get simple things fixed (still waiting) with the tech team.

Pros

I loved working with [SENSITIVE CONTENT HIDDEN] to implement the software. She was highly knowledgeable and is always willing to answer my questions. It is easy to get in touch with her when there are issues as well. I like that we are able to rate applicants and that the software is easy to use.

Cons

I have had trouble with the development/tech team implementing necessary changes. We have an ongoing issue with our application and I have asked four times for the issue to be fixed and it is still not fixed. I also think that while the development team does a good job getting the program to work correctly, they don't always focus on the end-user experience or do enough testing on mobile or different devices to see how it looks and what the UI is actually like for users. The application works, but it could be easier to use and I don't see The Applicant Manager as being interested in making things the best they can be. Instead, if I want these basic changes to make things the way I believe they should have been designed in the first place we are either put off and they don't complete those tasks, or we are told they may cost us extra. That just doesn't seem right to me.

Satisfied

The recruiting process is more consistent and streamlined. I also have access to what my co-worker is working on and vice versa. We are able to work as more of a team with the software.

Pros

Ease of use of the tool. It did not take long to be trained on the system, and we were able to pick up some things as we went along. Also there are often trainings available when things change on the site.

Cons

I can't really think of anything I like least about the software. It really does seem to help us with all of our current needs.