What is Time Rack?

Time Rack is a cloud-based time and attendance solution designed to help small to midsize businesses in retail, hospitality, healthcare, staffing and logistics industries manage the entire worforce lifecycle from onboarding to exit. Features include benefits planning, single sign-on, compensation claim approvals and geofencing.

The application comes with HR support center and on-demand modules, which provide professionals with job descriptions templates, employee handbooks, forms and laws to help them resolve HR-related issues. With the document manager feature, users can view and upload documents in different file formats such as PDF, DOC, TXT and more. Managers can also design and conduct employee performance reviews. 

Time Rack offers integrat...


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Supported Operating System(s):

Web browser (OS agnostic)

12 Reviews of Time Rack

Average User Ratings

Overall

4.42 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(7)

7

4 stars

(4)

4

3 stars

(0)

0

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 12 results

October 2018

Josh from Ohio Pain and Rehab Specialists

Verified Reviewer

Company Size: 11-50 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2018

User Friendly

I think this has been a great investment compared to paper time sheets.

Pros

Ease of Use. Access. Tracking of Time Off.

Cons

PTO Tracking. We have 3 different renewal rates.

October 2018

Miranda from Payroll Vault 101

Verified Reviewer

Company Size: 51-200 employees

Industry: Accounting

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

October 2018

Payroll Processors Friend

This software has saved hours of time and confusion, for both me as the processor and the managers who have to verify the hours. The numerous reports make it possible to answer just about any question the employee or owner may have for the payroll processor.

Pros

The software is easy for employees to use, both for clocking and for review of hours. The accessibility is easy to customize for your companies needs, and changeable by level. The overtime settings ensure that even the oddest pay periods are DOL compliant. Easy access to historical time cards and the hours feed well into our payroll system.

Cons

Scheduling by individual is limited, but groups are easy. Lock outs due to wrong passwords can happen, but are easy to fix.

April 2020

Tony from North Queens Surgical Center

Verified Reviewer

Company Size: 201-500 employees

Industry: Hospital & Health Care

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2020

TimeRack

Very good experience. Very useful software. No negative review.

Pros

It's a very good payroll software. I have no problem punching in and out my work hours. Highly recommended.

Cons

There is no negative review about this software. The software is very useful. I can view it online and mobile apps.

March 2019

John from Pioneer Solution

Verified Reviewer

Company Size: 11-50 employees

Industry: Computer Hardware

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

March 2019

Easy to use but there are bugs in design

Does not recommend. Unless the issues mentioned above have been addressed. The support wasn't responsive. It took days before you will get any response from the support team.

Pros

1. Web based 2. Availability of remote clock in feature, with geo-fencing option.

Cons

1. Not cheap. Subscription based fee based on number of employee registered to the clock. 2. PTO Accrual calculation function does not work. Tooks months to fix the bug but still does not work until the day we cancel. 3. Timeclock machine is a mediocre piece of plastic equipment looks like from the 80s. The fingerprint does not always work. One employee will be identified by machine as another even with registered fingerprint. After the sales manager gave us an upgrade to tablet version, the tablet constantly crashes. And fingerprint function is not available on the tablet version. Nor the so-claimed auto-photo capture of employee work as well.

Response from Time Rack

Replied March 2019

Hi John, We pride ourselves on our ability to meet the needs of our customers, we always try to provide a great experience. We have corrected the PTO accrual calculation programming problem. Regarding our clocks, they meet industry standards and we use the leading clock manufacture. As with any software, training and correct use are always at the top of our lists for a best product experience. Looks like we may have needed to provide an improved training process based on the descriptions provided. We have upped our training for our clocks and specific software solution navigation and thankfully, since you were last on our service, user satisfaction has substantially improved. Please come see us again, and let us prove that we take customer feedback like yours, seriously.

October 2018

Barb from RBSK Partners

Verified Reviewer

Company Size: 11-50 employees

Industry: Accounting

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

October 2018

Time Rack review

Ghost punches is a big problem solved with Time Rack. I like the ease of sending the hours to the payroll system. The support staff at Time Rack are always helpful.

Pros

Versatility-there are multiple ways for employee time to be entered.

Cons

Like most software, it can't do everything you'd like it to. Some client-specific scenarios involving overtime and holidays worked don't calculate as per the client's needs.