See above. It's just a great company to work with.

The representative assigned to assist us with implementation was amazing. He was attentive to our needs and pleasant to work with. He always had an answer for us promptly. We currently have a number of vendors that we are working with, and TimeForge is by far the best. The interface is easy to use and the app fits in with the evolution of scheduling. It does not require a great deal of explanation and is well received. The option to swap shifts is very convenient.

No integration with our sales program, so some options are rendered useless. No Quickbooks export file

It has made us more organized and efficient and helped us to keep in touch with our employees easily.

Employees can see their schedule and request time off and paid time off from their app. Managers have employee contact info at their fingertips without seeing other sensitive info. Exports hours easily to our payroll provider. Automatically tracks, deducts, and reloads PTO on employee's anniversary date by employee classification.

I would like the fields to be wider in employee information tab so I can see all the info better.

Love that it makes employee scheduling easier and less time consuming than doing it manually.

It saves time for typical HR tasks such as scheduling and time management.

Dislike that it has very limited access through mobile.

The process has taken several months to complete, but it was needed to understand all the steps and to not overwhelm the managers and the employees.....and myself honestly. I had weekly web meetings with [sensitive content hidden] and he was great. We started with just having the employees get accustomed to the new time clock. For a few weeks they clocked into the old time clocks and the new fingerprint based clocks from TimeForge. We slowly added more functionality to the system while training managers. Managers now have more information at their fingertips in order to make the best decisions for the business based on historic and real time data. It cuts the time down needed to do the mundane tasks that were taking up too much time in the past. Anytime we had questions or asked if the system could do a specific function, [sensitive content hidden] had an answer and showed us how to access it. There are so many reports and functions available to us now. We can make real time decisions to make the best use of our time and labor hours.

TimeForge allows us to manage our scheduling, employee attendance, employee requests off, real time labor percentages, and sales projections all in one system. Our manager time needed to complete all of this is being reduced as the managers become more comfortable and knowledgeable with the system. We are coming from an old school time clock system where employees used time cards to punch in and out. The managers then had to put all of the times, some of which would need correction or more explanation to get the correct time, into an excel spreadsheet which was emailed to me so payroll could be completed. Scheduling was either handwritten or done on an excel spreadsheet every week. With TimeForge, everything can be monitored in real time. Since it's web based, administrators can access each location and work in the system and pull payroll independently of manager assistance. The employees also have access to a phone app where they can access their weekly schedule, request time off, and request a shift swap (with manager approval).

Initially, what I was worried about was the cost. While we did have a discount because we are members of Associated Wholesale Grocers, being an independent grocer in rural areas makes any extra costs a deterrent as an owner. However, once I completed the training process with [sensitive content hidden] (who was wonderful) and the managers were trained, we will pay for the service with the savings in my and the managers' time and with the increased real time data available to use labor hours when they are actually needed. What started out as a "con" has turned into a "pro" with measurable savings.

WE were wasting a ton of money on employees taking longer than scheduled breaks. Also we did not have a system to track PTO efficiently and with Time Forge we have that in place now.

The Program is very easy to use and was very easy to roll out. There was nothing complicated about program at all. IF three were questions the support staff was always willing to do anything needed to resolve any issue that may arise.

There was only one feature that could be better and that was the ability slid schedules on a schedule bar to accept the changes that needed to be made on a schedule. Everything else works GREAT!