--- title: "TimeTrex Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of TimeTrex. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if TimeTrex is a good fit for you!" source_url: "https://www.softwareadvice.com/hr/timetrex-workforce-management-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Workforce Management Software](https://www.softwareadvice.com/hr/workforce-management-software-comparison/) / [TimeTrex](https://www.softwareadvice.com/hr/timetrex-workforce-management-profile/) / TimeTrex Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/hr/timetrex-workforce-management-profile/) Reviews [Alternatives](https://www.softwareadvice.com/hr/timetrex-workforce-management-profile/alternatives/) # TimeTrex User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 21 ### Secondary ratings - Ease of use: 4.1/5 - Customer support: 4.4/5 - Value for money: 5.0/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 17 reviews (81%) - 4 stars: 2 reviews (10%) - 3 stars: 2 reviews (10%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - The job tracking system has enabled us to narrow the cost of a job in such detail that we are now able to bill a product or service by piece price. - I have been using Timetrex for over 10 years and it's their support team and the quality of their software that makes it the only software and company I'd recommend and use, to help run any business with staff. ## TimeTrex customer reviews Showing reviews 1-21 of 21 (page 1). ### Timetrex is good for business. - Overall rating: 5/5 - Reviewer: Amaury P. - Verified reviewer: Yes - Industry: Outsourcing/ Offshoring - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. As far as today, i have been using it for more than 5 years, and my online complaint in the version I'm using, is that if i have to create something, i need to look for the developer to create it, like a report for taxes for example. Other than that, it does the necessary for tracking time, creating employees report, i use it as a CRM so it does its intended job. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros To keep track of time for employees is it a good web interface as they just have to log in, i have to create a time sheet, and they just have to clock in and out. Timetrex will give a report of the time, either daily or weekly or however you want it. #### Cons The interface needs to be a little upgraded to be more user-friendly. I do use it as a user and as admin for a group, lots of things need to be tweaked by code and i don't like that in the community version. --- ### Long Time TimeTrex User - Overall rating: 5/5 - Reviewer: Arin C. - Verified reviewer: Yes - Industry: Human Resources - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Been using TimeTrex for a large number of SMBs since 2008. Solid product, constant improvements, and great support. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We are a PEO that work with SMBs. TimeTrex has always worked for our clients. Really like the support staff at TimeTrex, great to work with. #### Cons The con is a two edged sword. You can make TimeTrex do some really complex things like getting into job costing. So that complexity necessitates a getting the set up right. Getting this right helps us build loyalty with our SMB clients. #### Reasons for switching to TimeTrex Better interface and features when we made the switch. --- ### Customer Service - Overall rating: 3/5 - Reviewer: Nicole W. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2021 - Review source details: This review was submitted organically. No incentive was offered Really disappointed. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros This company was unprofessional, unwilling to work with us. Very disappointed. #### Cons The people. Unprofessional and unwilling to work with us on a change. #### Vendor response Hi Nicole. We're very sorry to hear that you feel disappointed. We looked into your file and it appears that you have been a customer since 2014 and have consistently expanded your usage of our product over those years. You seemed to love it so much that you even had your sister company start using our product shortly thereafter. We also looked into our customer support records and according to those, your staff have always had positive feedback for us too. The product you purchased from us was our On-Site annual renewal subscription. Over this period you benefited greatly from this contract in many ways, not the least of which was consistent pricing and the fact that we went above and beyond on multiple occasions by performing IT related tasks on your server that were outside the scope of our product offering, at no additional charge. As a company we continually strive to always go above and beyond to help our customers, especially if they are in a bit of a pinch. However it appears that several months after renewing for the sixth year, your company made a snap decision to move in another direction. We understand that business requirements change and its impossible for any product to be the right fit in all circumstances. We also understand the importance of honoring any and all contracts that we commit to. As such we were admittedly surprised when you reached out to us and requested to break your contract and receive a refund, despite all the benefits you received from it over the years and despite the fact that you are still using our product to this day. Unfortunately you got quite upset with our staff when we politely declined, but we are all human after all and those things sometimes happen. Of course we will continue to honor our contract for the remaining term and are happy to assist you however we can to make your migration as smooth as we possibly can. We appreciate the opportunity you have given us to share this situation and we wish you and your wonderful staff, that we have had the pleasure of working with over these six years, all the best in the future. Replied May 2021 --- ### Office Support - Overall rating: 4/5 - Reviewer: Tracey M. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Timetrex has been a very good program to track all of our needs. Again, with the amazing help from the support team, it has made learning the program much easier than trying to learn on our own. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Program is easy to use. It tracks our information easier. We changed staff and had to learn Timetrex on our own. Support has been great to deal with and always have solutions and ready to teach us how to do the things we are requesting. #### Cons In some areas, I wish there was more of an area for notes taking. After so many characters, it isn't allowed. Some categories require more comments that need to be entered but can't be. --- ### Timetrex is the most thorough, professional, easy-to-use payroll and attendance - Overall rating: 5/5 - Reviewer: Karen M. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This review was submitted organically. No incentive was offered It has been a positive experience using Timetrex over the many years of building my business, and one of the crucial systems that help run the Bowen Island Dog Ranch to helps keep our payroll and attendance on track. I had to close the business for a few months and their support to put the use of Timetrex on hold, and then re-launch it once I reopened, made the difficult and risky decision to close and reopen easier. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have been using Timetrex for over 10 years and it's their support team and the quality of their software that makes it the only software and company I'd recommend and use, to help run any business with staff. #### Cons Nothing! I literally cannot think of anything negative to say about Timetrex. #### Reasons for switching to TimeTrex ADP did not have the one-on-one customer support that I needed to help run my small business. And ADP's software was nearly as easy to use. When I needed a direct deposit option, Timetrex developed it and payroll is so easy now. --- ### Dedicated Subscriber - Overall rating: 5/5 - Reviewer: Cindy N. - Verified reviewer: Yes - Industry: Mining & Metals - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, I highly recommend TimeTrex for tracking employee time, payroll, and job tracking details. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We've been using TimeTrex for many years and have never felt left on our own. The job tracking system has enabled us to narrow the cost of a job in such detail that we are now able to bill a product or service by piece price. The full service payroll is wonderful. The Tech support is amazing, very fast, patient, and thorough. Our needs are put to their team and they will add or change whatever they can for us. The cost of using TimeTrex is very reasonable. #### Cons There's no 'UNDO' button, when I make an error like Excel has. I would like to see a couple of changes to the invoices. When TimeTrex Techs make adjustments under my username, I would like to see their name in the audit, not mine, to avoid confusion down the road. #### Vendor response Thank you so much for the wonderful review! We're thrilled to hear that TimeTrex has been a valuable tool for your business, especially with job tracking and payroll. Regarding the audit log, all actions our support staff perform are at the customer's request and approval, which is why it reflects the requesting person's name. However, the audit log does also indicate that a support team member was acting on behalf of that user, so it has full traceability. We appreciate your feedback and will continue striving to meet your needs! Replied September 2024 --- ### TimeTrex CS is awesome! - Overall rating: 5/5 - Reviewer: Toni A. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very good. Customer service is exceptional in their manner and expertise. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to use. Whenever I have a question, customer service always provides the answer. #### Cons There are a number of applications within TimeTrex that we do not use and we have not seen any instruction on #### Vendor response Thank you so much for your kind words! We're thrilled to hear that you've had a great experience with our customer service. Regarding the unused portions of the software, feel free to reach out to us anytime or try our new AI Assistant (star icon in blue header at top right of the screen), which can instantly provide detailed explanations on any areas you might need help with. We're always here to ensure you're getting the most out of TimeTrex! Thanks again! Replied September 2024 --- ### TimeTrex experience - Overall rating: 5/5 - Reviewer: Phu T. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: September 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. it's good to work, easy to identify the payroll problem but it takes sometime to train the new gen z for this app #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros can customize the payroll for special adjustments, process accurately #### Cons Take some time to master, the design is old #### Vendor response Thank you for the glowing 5-star review! We're over the moon to hear that TimeTrex is helping you customize payroll with ease and accuracy. We understand that mastering it takes a bit of time, especially for new users, and we're always looking for ways to improve. Your feedback is valuable and helps us enhance the user experience. Thanks again for sharing your thoughts! Replied September 2024 --- ### Useful, but Convoluted - Overall rating: 3/5 - Reviewer: Jessica M. - Verified reviewer: Yes - Industry: Financial Services - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has been fantastic for time keeping for personal reasons. However, the interface is a very busy and inconsistent when viewing it from different pages/features. I've struggled to locate what I was searching for on multiple occasions, usually resulting in frustration and starting all over from the original interface I'm familiar with. I would love to see a more streamlined view with each feature readily accessible from the same place regardless of what page you are on. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros I utilize it daily to keep track of my actual work hours as I'm an independent contractor. I like to be able to reference exact hours and use it if there is any question as to when I worked. It is great for helping me keep track of the hours down the the minute for that day, week, and pay period. It is reliable and easily accessible from anywhere. #### Cons There's SO MANY features that it almost deterred me from giving it a try in the first place. And to this day, even the thought of venturing outside of the couple of features I have explored is a bit intimidating. It's a bit difficult at times when there are unnecessary pop ups that could have been easily bypassed in the design or a change in the accessibility of a feature based on the where you are on the website. --- ### Love Timetrex - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Maritime - Company size: 11-50 employees - Product usage: Used daily for free trial - Reviewed: July 2019 - Review source details: This review was submitted organically. No incentive was offered Very good! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The software is very good. It makes time tracking of employees easy. #### Cons Limitations in a few areas. Would like to see stronger messaging features, like auto messaging when clock in or out. --- ### Best Time and Attendance Software Hands Down! - Overall rating: 5/5 - Reviewer: Nicholas C. - Verified reviewer: Yes - Industry: Accounting - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered Their support team treats all request VIP. Best support there is. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I've been using TimeTrex for several years. And I've had the unfortunate experience of using competitors (some well known brands) and nothing compare to TimeTrex. Overall it's the best. #### Cons Cant think of it. Maybe that it could be complex, but it's not TimeTrex it's just the nature of the beast. TimeTrex has many features that dive into complex topics; however once you configure it to do what you need it's the best. --- ### Time Trex review - Overall rating: 5/5 - Reviewer: Lynda B. - Verified reviewer: Yes - Industry: Food Production - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2019 - Review source details: This review was submitted organically. No incentive was offered From set-up to now I never feel like I'm inconveniencing them when I call and ask questions, and at first there where several phone calls and now maybe 1 every two or three months. Their customer service is amazing and other companies should follow their lead. Thank you #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is very easy to learn and for the most part just a few clicks of the mouse and the program becomes familiar and for the more difficult pay feature the help desk is there for you. Help desk is amazing and doing some customer items for our business was easy...for me and Time Trex made it seem like run of the mill for them. #### Cons At first had a hard time with the ROE's but with changes done by Time Trex they are now very easy. #### Reasons for choosing TimeTrex Best option for our business and it was an all in one solution. #### Reasons for switching to TimeTrex The other program the time sheets and the payroll program where separate functions. --- ### Professional quality and very capable software - Overall rating: 5/5 - Reviewer: Bob S. - Verified reviewer: Yes - Industry: Public Policy - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: April 2023 - Review source details: This review was submitted organically. No incentive was offered The community support forum has been helpful both in resolving software bugs and answering my questions. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I reviewed 17 time-tracking software packages and found TimeTrex to be most capable and well-designed of all of them. I like that it can be self-hosted, so I don't have to worry about the company going out of business. And the Community Edition offers all the features we needed. #### Cons Would have preferred that it supported MySQL rather than Postgres, since we already have lots of applications running with MySQL, as well as having backup procedures in place. But once we got over the learning curve of Postgres, it was not a big deal. #### Reasons for choosing TimeTrex Full featured, well designed, and free! --- ### Awesome Service - Overall rating: 4/5 - Reviewer: Lisa B. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2020 - Review source details: This review was submitted organically. No incentive was offered The software is great and love how easy it is to process payroll. The tech support is great, very helpful group of people and always willing to go the extra mile. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros This software is easy to use, very user friendly and they are always updating to improve. #### Cons There are too many options when trying to figure out reports. #### Reasons for choosing TimeTrex Easy set up and willing to walk through the process as well as easy to use demos. #### Reasons for switching to TimeTrex Wanted more in a payroll system then just doing payroll. --- ### Great software - Overall rating: 5/5 - Reviewer: Hofsep Y. - Verified reviewer: Yes - Industry: Security and Investigations - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2020 - Review source details: This review was submitted organically. No incentive was offered It is a great software to have if you need scheduling, time and attendance and accounting software. It will not only meet your needs, but will also exceed it. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We loved running reports. It made our lives much more easier by generating automatic schedules reports and have them emailed to our clients on specific days/times. Phenomenal feature. The ease of scheduling was another feature. #### Cons mobile app made little to no-sense and seemed very outdated with very little functionality. #### Vendor response Thanks for taking the time to post your review Hofsep. Just so you know we are working on an exciting new mobile app that will have much more functionality. Keep an eye out for that in the coming months. Replied February 2020 --- ### Best and most outstanding workforce management software - Overall rating: 5/5 - Reviewer: Mbonjo R. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered Overall, this software is top notch. I recommend this software to all users #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love this software for it's unique nature of payroll management.TimeTrex simplifies payroll management automating time and attendance data collection #### Cons I haven't experienced any defects using this software --- ### Payroll everywhere - Overall rating: 5/5 - Reviewer: Sophie S. - Verified reviewer: Yes - Industry: Internet - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. With Timetrex, now we are able to run payroll on time. Management can view reports online which a good functionality. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Timetrex is the best payroll software I have come across so far. You can track Employee attendance, you can even monitor it. You can access the software wherever you are because it's web based. #### Cons You need some programming basics for you to create new taxes for countries. --- ### Matter of satisfaction - Overall rating: 5/5 - Reviewer: Bilal A. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2019 - Review source details: This review was submitted organically. No incentive was offered Overall experience is great. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros 1.feature rich 2.detailed interface 3.well reporting #### Cons 1.no option for static rounding options. 2.Rounding options not working for specific start stop window. it rounds punches even if employee is late or put of window range. 3.no plug-ins or solution available for ZKteco devices. #### Reasons for switching to TimeTrex functionality and reports #### Vendor response Thanks for your review of TimeTrex Community Edition Bilal, we greatly appreciate it. Regarding the items that you mentioned, please consider reaching out to us as they can all be addressed in the Professional Edition of TimeTrex. Replied December 2019 --- ### Great system! - Overall rating: 5/5 - Reviewer: Samatha G. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2020 - Review source details: This review was submitted organically. No incentive was offered So glad we switched to this software. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This software has cut my payroll process down over half the time I normally take to process payroll. #### Cons It's is difficult to get set up and going but the customer support is amazing on getting it tailored to your needs and once it's set up it works great! #### Reasons for switching to TimeTrex We needed a system that worked with all of our employees. #### Vendor response Thanks for taking the time to write this review Samantha, we greatly appreciate all your kind words. Replied February 2020 --- ### Like that you can use it from your phone - Overall rating: 5/5 - Reviewer: Kristy B. - Verified reviewer: Yes - Product usage: Used daily for less than 6 months - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros They have an option to where you can use it on your phone. This makes it convenient because I travel for work a lot and don't always have access to a computer to clock in. #### Cons Haven't been using this long enough to encounter any issues as of yet. Seems like everything has been pretty simple to figure out. --- ### I use this as a manager at a go kart track and like it a lot. - Overall rating: 5/5 - Reviewer: Samantha H. - Product usage: Used daily for less than 6 months - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros The payroll system is fast, easy, and easily printable. It is also easy to add, delete, and edit timepunches. #### Cons I do not like how intricate the passwords need to be, almost to the point of them being comically long. --- TimeTrex Reviews, Pros and Cons - 2026 Software Advice