--- title: "TrackSmart Attendance Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of TrackSmart Attendance. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if TrackSmart Attendance is a good fit for you!" source_url: "https://www.softwareadvice.com/hr/tracksmart-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Attendance Tracking Software](https://www.softwareadvice.com/hr/time-attendance-comparison/) / [TrackSmart Attendance](https://www.softwareadvice.com/hr/tracksmart-profile/) / TrackSmart Attendance Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/hr/tracksmart-profile/) Reviews [Alternatives](https://www.softwareadvice.com/hr/tracksmart-profile/alternatives/) # TrackSmart Attendance User Reviews ## Reviews summary - Overall rating: 4.3/5 - Total reviews: 181 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.2/5 - Value for money: 4.3/5 - Functionality: 4.0/5 ### Rating distribution - 5 stars: 78 reviews (43%) - 4 stars: 80 reviews (44%) - 3 stars: 19 reviews (10%) - 2 stars: 1 reviews (1%) - 1 star: 3 reviews (2%) ### Most mentioned pros - TrackSmart Attendance provides real-time reporting on employee attendance, allowing managers to monitor which makes it have an amazing performance management - Scheduling and calendar modules are very good. - I love that our employees can go online to see who is scheduled to be off on which days. ## TrackSmart Attendance customer reviews Showing reviews 1-25 of 181 (page 1). ### Keeping tack of employees not that easy - Overall rating: 5/5 - Reviewer: parul k. - Verified reviewer: Yes - Industry: Automotive - Company size: 501-1000 employees - Product usage: Used weekly for less than 12 months - Reviewed: December 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Now when i got responsibility as a shift in-charge, it was very difficult to keep track of every employee as this is not a school. This software has reduced my headache a lot. Employee can download the app in their phones and complete attendance anywhere and request offs as well. It can send alerts in email form. You can see the over time shift availability and swap with other employees also. It has a demo mode so that new person can learn the functions. #### Cons We cannot see that how many leaves are left in you account. You can get email alerts but not in text message form. It is easier for employees but its administrator part is little complicated. --- ### Not for everyone - Overall rating: 4/5 - Reviewer: Andy V. - Verified reviewer: Yes - Industry: Human Resources - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: August 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is a program that has many functionality to organize, track and report tasks, as well as being able to keep a complete agenda. But there are applications that have similar tasks (although perhaps they are less complete) that are free. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros As a great point in favor, we can mention its ease of use, it is very intuitive. It allows you to keep track and order of tasks and organize yourself quickly. From a management role of a small group of employees makes it dynamic and useful. #### Cons In slightly larger teams I do not know if it is very useful, since we depend on the information provided and it is not always possible to contrast it with what has been reliably done. This control vanishes when the employees are many. For this same reason, I do not believe that the metrics are so reliable in that type of situation. --- ### Convenient and affordable, but unreliable - Overall rating: 3/5 - Reviewer: Jocelyn K. - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The first couple of years this worked well, which was great since it's considerably less costly than most systems. However, during the past year an update was made to their system, and several times since, there have been random changes made to the numbers of hours that had been entered. The first time this happened, I thought I had done something. But the second time it happened, I started browsing their Help section, and there was a section saying that this had occurred due to an upgrade they'd done. I give their customer support 2 stars because I think this should have been sent out as an announcement as soon as it happened, rather than keeping this info buried in their help section. Also, the last (third time) this happened, when I contacted their support, I was told the problem had been "all fixed," when of course it had not. We are a small nonprofit so probably cannot afford a different system. Hopefully, they can at some point resolve this bug in their system. If they do, I would recommend the system as efficient and cost-effective. In the meantime, luckily, I always make sure figures in the system are accurate and make a hard copy a couple of days prior to the new year and a couple of days after so I have something solid to check against when these system errors arise. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros It's easy to enter information and generate reports for a cost-effective fee compared to other systems. #### Cons It has been very unreliable due to a bug in the system which periodically causes it to arbitrarily change the number of hours that had been entered. --- ### Does a great job of streamlining time sheets/calendar/time-off requests. - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: January 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros For a long time, this process was all done on paper in our office. Tracksmart was a game changer for us, allowing us to streamline how we manage time sheets, time off requests, and seeing a up-to-date calendar of who's out of the office. #### Cons I really wish there was a way to get an email notification for when a Time Sheet has been submitted. Also, wish there was a good mobile app to be able to manage entries and requests. --- ### Great product! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I loved how easy it was to track time and attendance. If something needed to be corrected it was an easy process. There was no guess work. I love it. Oh, and the time that i needed customer service, they were friendly, quick, and so efficient! #### Cons I honestly do not have any cons that I would be able to list. this is an excellent software program! --- ### A great upgrade for our company. Saves us money on what we were paying and has more functionality. - Overall rating: 5/5 - Reviewer: Roy B. - Verified reviewer: Yes - Product usage: Used daily for less than 6 months - Reviewed: March 2018 - Review source details: This review was submitted organically. No incentive was offered Affordable time tracking and compliance software #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The included options are great as far as being able to assign supervisors/teams/locations. The summary screen is helpful when running payroll. Adding new employees or editing them is simple and quick. #### Cons The notifications could be better when someone has submitted their time. Have to go to different screens to see completed shifts versus an in progress one. Not handy for an employee to submit a punch correction, to a supervisor to approve --- ### Very simple to use and a great way to track approvals for time off - Overall rating: 5/5 - Reviewer: Ben M. - Verified reviewer: Yes - Industry: Internet - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros Simple interface, an end user really only needs to use a single screen with a basic form on it which creates a new request. On the same screen, you can see your existing requests and whether they're approved or not. The ability to notify another email address about time off requests is handy (for a spouse for instance). #### Cons The feature set is basic (though this may be all that most people need). The interface is functional, but not very pretty. --- ### Useful for any Company - Overall rating: 5/5 - Reviewer: Keytiana H. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really enjoy this software. Previous to this, I used Google Calendars and Excel and sent it out to employees/contractors but you always ran the risk of someone not paying attention or not reading it thoroughly. This made my life ten times easier. #### Cons I love it and my employees and contractors also love it. --- ### Attendance - Overall rating: 4/5 - Reviewer: LaShae J. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros The most i like about this software is the accuracy in maintaining attendance #### Cons There isnt anything really that i dont like about this product --- ### Assistance tracking program - Overall rating: 5/5 - Reviewer: Lic. Francia Sanoja @. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 1001-5000 employees - Product usage: Used weekly for free trial - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very good as support and support in the monitoring of medical processes. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is a very useful follow-up resource in health care services, which simplifies the processes and is very useful in its management from my cell phone and computer. #### Cons It requires for its optimal handling of an Internet connection which has its advantage but at the same time it is a limitation in its handling and updating of data. --- ### Fischer Connectors - Awesome Experience - Overall rating: 4/5 - Reviewer: Kathleen L. - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We needed a solution to the paper tracking of PTO. After some research, TrackSmart was selected for a few reasons. First, the set up was easy from the start. Second, training was a breeze for our staff and everyone could use the app right away after the initial set up. I used the 30-day trial to test and worked with TrackSmart with questions. I knew after a week that we would benefit from this service. There is no another company out there (at the time of my membership) that fit the bill as far as price, service and overall options. I would recommend TrackSmart to any company that needs a solid and proven application for PTO tracking. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Ease of use, reporting structure, price, customer service #### Cons It would be good to know when any upgrades happen so companies can make sure they have downloaded accurate records prior to the upgrade. We had an issue with an upgrade that messed up our PTO totals. It took some time but we worked with TrackSmart to resolve. --- ### Runs great reports - Overall rating: 4/5 - Reviewer: Alecia T. - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's a simple way for us to track our employees time, start date and vacation, sick time etc. It would be nice to have some additional features but understand how to use it the way it is. Example: It would be nice to be able to show what will be the total annual accumulation of vacation time at a glance in advance of the time being added monthly. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Running reports #### Cons Not being able to see total annual vacation allotment in advance of the time being added to the bank's monthly - it was set up this way for a reason but would be nice to have that one added feature rather than have to do math each time --- ### Best option for small companies - Overall rating: 3/5 - Reviewer: Charity S. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's okay for a small company to have an electronic time sheet option. Very cost affordable, just don't expect a lot of features or functionality. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Low cost option for tracking timesheets. #### Cons Time off requests need to include partial days, time off calculations are off not comparable with time off standards for accural. --- ### Good & Bad - Overall rating: 4/5 - Reviewer: Stephanie G. - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The ease of inputting time cards and time off is great! The site can be a little bogged down and slow sometimes. This gets frustrating when you have someone on the phone and need information quickly. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Time Card Input, Adding Vacation & Sick Time #### Cons When trying to find out how much vacation time someone has left gets complicated. It calculates the time that they have used and time that they have asked for. You have to be careful when letting someone know what time has been used. --- ### Epeius Review - Overall rating: 2/5 - Reviewer: Lina K. - Industry: Biotechnology - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The software has a lot of room for improvement. Supervisors don't receive an email when timesheets have been submitted by employees. Accruals are not easy to setup. Accruals do not always work when requesting time off that spans over 2 weeks, the system automatically computes weekend hours as well, requiring employees/supervisors to manually changes the number of hours requested. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros Self-service #### Cons I have to keep a manual record of all time off and constantly check Tracksmart records against it and make adjustments --- ### TrackSmart! Thoughts - Overall rating: 4/5 - Reviewer: Charlene H. - Industry: Education Management - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. TrackSmart! is the best value that I have found. The cost is reasonable, especially for a non-profit like ours. It is relatively flexible and meets most of our needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The ease of use. The time off request aspect is great. #### Cons I wish it could have classes of employees so that our teachers (who do not fill out time sheets) would not have time sheets assigned to them unless we wanted them to have time sheets. --- ### Awesome Product - Overall rating: 5/5 - Reviewer: Tami B. - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have been using TrackSmart for several years now and it is the best product. We do not use the time sheet feature so I can't speak for that side but the attendance tracker is awesome. It makes it easy for my employees and for me to be able to look at all time off anytime. Thanks for such a great product. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Being able to see all employees time off in one area. (calendar) #### Cons I do not have any cons. --- ### Tracksmart Review - Overall rating: 4/5 - Reviewer: Inna K. - Industry: Law Practice - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I like the software, only issues are that it is very slow sometimes and freezes, definitely not my computer issue and that the bank of days resets at the beginning of the new year and I don't see a report that I can run to check what days were left from the previous year. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros easy to use #### Cons runs slow often & doesn't have a report for remaining days in the bank from prior year --- ### Totally Awesome software - Overall rating: 5/5 - Reviewer: Ann B. - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Can track everything I need to. Great reports and employees can request time off online. They can also see how much PTO / Vacation the have. I would recommend #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very user-friendly Great Reports #### Cons Need to be able to put customer own "reasons for missing work" Some we need are not in the list --- ### Tracksmart Review - Overall rating: 4/5 - Reviewer: Joseph T. - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We love it, with one exception. It would be beneficial if the calendar showed the total hour's someone was absent. When just looking at the calendar, you can not tell if someone is out for 1 hour or 8 hours. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use, web based, app #### Cons calendar view lacking # of hours absent for that day. --- ### Great Timekeeping System - Overall rating: 5/5 - Reviewer: Pamela J. - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This makes it easy for me to track hours, time off & PTO. I look forward to future updates to make it even better. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ease of use #### Cons I would like the ability to print a Calendar report for a monthly time period, not just a year. --- ### TrackSmart Rocks! - Overall rating: 4/5 - Reviewer: Pat L. - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have been using TrackSmart for several years and overall we have had a very good experience with the product and the support. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Ease of use #### Cons Can be a little tricky when adjusting "time banks" --- ### New to Human Resources - Overall rating: 4/5 - Reviewer: faith c. - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Everything is in one place. I am new to HR and this program makes my job much easier so that I can work on other things and not have to worry about who or who did not give me a time sheet or a time off request because it is all here on this one program! #### Cons It is not very efficient for tracking accrual hours --- ### Affordable and useful for small business - Overall rating: 4/5 - Reviewer: Marianne S. - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: December 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. For companies that don't have an integrated HRIS, this website is very helpful. Especially with remote employees. We used to use an excel spreadsheet to keep track of the PTO calendar. It occasionally collided in our shared network and caused all sorts of problems of lost dates or approvals being reversed. This system was able to give us a solution at a low cost. We also utilize it for our remote employees to track their time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros requests sent to emails, weekly email stating upcoming PTOs and birthdays/anniversaries and the reports #### Cons managers unable to approve time off - needs to be an admin. Unable to edit absence reasons - would be nice if instead of personal and vacation we could make it "PTO" to match our policy --- ### Works well - Overall rating: 4/5 - Reviewer: Brianne D. - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I only use tracksmart for keeping track of employee time off. Its very easy to use and operate and configure to your own personal preferences. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros I can easily see how much time a person has ;eft #### Cons I wish the employee could see how much time they had left and who was out on the same day. ## More reviews [Next reviews](https://www.softwareadvice.com/hr/tracksmart-profile/reviews/?page=2) --- TrackSmart Attendance Reviews, Pros and Cons - 2026 Software Advice