Time off requests have never so easy! Daily reminders of birthdays, employee anniversaries, and conflicting appointments make it easy to never forget something important again! I would highly recommend this program to anyone!

Reminders!!

I wish time off requests or any important dates were emailed as a reminder 24 hours prior to the event.

We needed a solution to the paper tracking of PTO. After some research, TrackSmart was selected for a few reasons. First, the set up was easy from the start. Second, training was a breeze for our staff and everyone could use the app right away after the initial set up. I used the 30-day trial to test and worked with TrackSmart with questions. I knew after a week that we would benefit from this service. There is no another company out there (at the time of my membership) that fit the bill as far as price, service and overall options. I would recommend TrackSmart to any company that needs a solid and proven application for PTO tracking.

Ease of use, reporting structure, price, customer service

It would be good to know when any upgrades happen so companies can make sure they have downloaded accurate records prior to the upgrade. We had an issue with an upgrade that messed up our PTO totals. It took some time but we worked with TrackSmart to resolve.

We have not noticed any updates to Tracksmart since we began using it 3 years ago. I am considering looking for something else.

We have been using Track Smart for 3 years. Generally it is easy for employees to enter time and PTOs. The reports are ok.

If there is a change to be made, all employees have to come to the administrator to make the change. I wish we could eliminate all the extra banks of time... we only use PTO so I have to go in a manage it every month if the supervisors don't select the correct bank. PTOs for time off are counted on the first day of the time off. We pay bi-monthly so this has messed up some hourly workers - for example if an employee takes 5 days off and it starts on the 14th and ends on the 19th - all of the time off will go onto the 14th. The Supervisors do not receive notification when a time sheet is submitted.

It's a great place to enter all my employees and keep tracking of who is here and who is not and why.

Easy to use for the most part. It's fairly user friendly and it's easy to understand how to mark an employee

Stalls a lot and the customer service reps just seem to blame my computer for that, even though my other visits to websites don't have the same issues. Also has some glitches. I also wish I could create some of my own categories. If the glitches were gone, I could create my own category and it didn't stall so much I would absolutely love it.

Really like the program. Like that our employees can submit PTO requests to their supervisors for approval and that they can also track how much PTO they have used and have remaining. allowing employees the ability to track their own time off save our HR department a lot of time. It would be nice if we could delete the time off banks that we do not use. we have been using this system for the last couple of years and our employees seem to really like it , previously we had a manual system using a Excel spreadsheet. this is a real step up.

employees submit request to supervisors and they can track their own PTO

Time off banks are not editable

It's a simple way for us to track our employees time, start date and vacation, sick time etc. It would be nice to have some additional features but understand how to use it the way it is. Example: It would be nice to be able to show what will be the total annual accumulation of vacation time at a glance in advance of the time being added monthly.

Running reports

Not being able to see total annual vacation allotment in advance of the time being added to the bank's monthly - it was set up this way for a reason but would be nice to have that one added feature rather than have to do math each time

I use track smart for our business of 50 employees. It has freed up time for processing and tracking vacation accruals for sure. It also makes it a breeze to see who else is off when you receive a vacation request. Potential conflicts or other company events that may be going on. This is wonderful and leaves little room for conflicting vacation schedules. One improvement that could be made to make life easier for the admin is to have each employees time off bank balances show on the employee list screen. So that I don't have to research each employee individually to find balances. A quick glance at the employee screen for that important info would be great! Otherwise a great software.

How easy it is for employees to input their requests

Managers cannot edit or adjust their employee requests for them.

I have a large staff and so changing organizational systems is always a little nerve wracking. TrackSmart Attendance was surprisingly easy to implement, and I got very little push back from staff. So overall, I've been VERY pleased with it. It also has a good price point.

I've used several attendance tracker programs, and TrackSmart has been one of the easiest and most flexible that I've experienced. I especially appreciate two things: 1. it is easy to use without a lot of managerial administration and 2. it is a great way to track paid time off. The system is very easy to set up to work with most organizational time off policies.

There was very little in terms of drawbacks of this software. It is flexible enough to work with our PTO policy and it is very easy in terms of manager administration and employee use.

Tracksmart is great for small business! We have a staff of under 20 and use the Attendance to track time in and out for each employee.

Tracksmart is great the only thing I would change is the the way the 40hr week is split up. Once it's submitted you can't go back.

What i like most about the track smart software is it is extremely easy to navigate. Users in the office do not have any issues recording their time

The least thing I find less admirable about the tracksmart software is the way the overtime is calculated

We have been using Tracksmart for the past several years to monitor staff attendance, run reports and post our days off, practitioners being off to alert staff . This is helpful when they wish to request time off and/or see what their schedule will be like. It is very easy, straightforward and accessible to all. It is just as its' name suggests...Tracking done the smart way. Tracksmart

easy to use

could allow us to create our own reasons for time off. We do get around that with our remarks in the system though.

TrackSmart is user-friendly! We have efficiently streamlined our record keeping & communication with employees by moving to TrackSmart. We've also eliminated our time clock for hourly employees. Saving time & money :)

User-friendly both with the web version & the app.

Wish we had the ability to customize our accrual banks just a little bit more. Contract employee (teachers) calendar year run differently than administrative & hourly employees.

We have been using TrackSmart for several years now and it is the best product. We do not use the time sheet feature so I can't speak for that side but the attendance tracker is awesome. It makes it easy for my employees and for me to be able to look at all time off anytime. Thanks for such a great product.

Being able to see all employees time off in one area. (calendar)

I do not have any cons.

It's okay for a small company to have an electronic time sheet option. Very cost affordable, just don't expect a lot of features or functionality.

Low cost option for tracking timesheets.

Time off requests need to include partial days, time off calculations are off not comparable with time off standards for accural.

It has been a system that works well for our company purposes. We have had a little hiccup with its ability to work with Safari but I understand you are working on the compatibility. Hopefully, that will be fairly soon.

Ease of use.

Not being able to see the hours available for an employee by the list of the names.

We love it, with one exception. It would be beneficial if the calendar showed the total hour's someone was absent. When just looking at the calendar, you can not tell if someone is out for 1 hour or 8 hours.

Ease of use, web based, app

calendar view lacking # of hours absent for that day.

Easy to use and meets the needs of our small business. I wish there were a couple of tweaks like maybe different colors for sick vs. vacation days. Minor in the grand scheme. Definite time saver in tracking absences. Report function is great.

Report features, weekly email and seeing the calendar. Able to add new employees and their info quickly.

color coding - wish there was a different visible color used for the type of absence. Ex. green for vacation and red for illness. I know this would be difficult given the number of reasons available - but at least having the option would be nice.

We have been using TrackSmart for several years and overall we have had a very good experience with the product and the support.

Ease of use

Can be a little tricky when adjusting "time banks"

Great software for the price and it is easy to use regardless of computer skills.

It is very easy to manage and use. The report generator is a great add. The cost vs. other systems is good too.

When rolling this out in my facility, there was a bug in the system. The bug changed the number of hours that were previously entered. This made some very, very happy and other very, very mad. It has since been fixed but still not a great way to roll out new software.

SmartTrack is a very user-friendly program. I have been using it for several years now. I have never had any issues with the program or with customer service.

User-friendly

This has been a great tool for our Company, easy to use and very cost effective. Our employees find this a very useful tool for requesting time off.

TrackSmart Attendance is a great site for tracking attendance and requesting days off, etc. It makes the process of requesting time off much easier for the staff as well as the HR staff. In addition, I like the fact that everything is electronically recorded. Overall, I believe the program is a great value for the money - I can allow my staff to focus on more pressing items instead of tracking down time off request forms.

Ease of use for employees and administrators, Value of software

Good

Easy to use, User friendly and can be easily operated.

None as such, good software and easy to use as well.

I've found track smart to be very helpful in small business to track vacation and sick paid time off. At this point, I can't imagine not using it.

Tracking paid time off

The reports. 1 report that shows each employee name, what dates they have taken off, how many they have left which is run by the hire date would be helpful. The systems have this information but on separate reports.

We used to have each employee on a spreadsheet. Obviously, this makes it so much easier and accurate! Sometimes it doesn't run as fast as I would like it to and there are a few codes I would like to have such as Dr's Appointment, etc. Overall love the system, we have used it for one year.

The reports feature.

Need a few more codes