--- title: "TrackTik Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of TrackTik. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if TrackTik is a good fit for you!" source_url: "https://www.softwareadvice.com/hr/tracktik-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Workforce Management Software](https://www.softwareadvice.com/hr/workforce-management-software-comparison/) / [TrackTik](https://www.softwareadvice.com/hr/tracktik-profile/) / TrackTik Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/hr/tracktik-profile/) Reviews [Alternatives](https://www.softwareadvice.com/hr/tracktik-profile/alternatives/) # TrackTik User Reviews ## Reviews summary - Overall rating: 4.0/5 - Total reviews: 83 ### Secondary ratings - Ease of use: 3.9/5 - Customer support: 4.0/5 - Value for money: 3.7/5 - Functionality: 3.9/5 ### Rating distribution - 5 stars: 36 reviews (43%) - 4 stars: 28 reviews (34%) - 3 stars: 10 reviews (12%) - 2 stars: 3 reviews (4%) - 1 star: 6 reviews (7%) ### Most mentioned pros - TrackTik is great for tracking your timesheets and making reports on the go. ### Most mentioned cons - With these two systems you have to do the payroll manually, where is the technology?? And dont mention the reports. - negativity can't eve even get data even when you cancel with them after you're stuck with the year.. - I had to submit the first report to start working on another. If I'm working on an overall patrol report and a single incident comes up, I don't want to quick rush the overall patrol report for the specific incident report. ## TrackTik customer reviews Showing reviews 1-25 of 83 (page 1). ### It does the job, nothing flashy - Overall rating: 4/5 - Reviewer: Nathan B. - Verified reviewer: Yes - Industry: Security and Investigations - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I don't know if the way my company used the app took on the fullest set of possible features, or maybe that was an accident of how the property management wanted things done. It actually affected how I'd do my patrols. I had to split up patrolling to watch the property and patrolling to check parking enforcement because I couldn't really do both with the way TrackTik allows me to submit reports. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 3/5 #### Pros It did the job. Had a lot of features. It felt like my company didn't use all the features we could have. #### Cons No ability to save at least 1-2 drafts of reports while working on another report. I had to submit the first report to start working on another. If I'm working on an overall patrol report and a single incident comes up, I don't want to quick rush the overall patrol report for the specific incident report. I need to be able to set the big one aside and do the small one then come back to the big one, with a reference to the other report. For example, if I'm out circling the property and I see a car parked in a handicapped space, I'd have to take care of the car separately on another patrol because I'd have to keep the patrol report open so I could make a once every two hours report. I'd make separate patrols to deal with parking. --- ### Extremely useful app for Security services - Overall rating: 5/5 - Reviewer: Ashish A. - Verified reviewer: Yes - Industry: Security and Investigations - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: June 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Tracktik is a great app used in companies providing Security Services. Features such as site login, reports, panic mode and live monitoring are really helpful in operations #### Cons I cannot really add any cons about this app however the user interface can be a little bit better. --- ### Great system for operations and administration of small and medium sized businesses - Overall rating: 5/5 - Reviewer: Amanda T. - Verified reviewer: Yes - Industry: Security and Investigations - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, Tracktik provides a great product and continues to improve it with great outcomes for the user and customer's customer. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This system allows for the efficient alignment of multiple processes that take place on a daily basis in a user friendly way. #### Cons With any developing system, there are opportunities to improve. The support team does an excellent job of receiving feedback and helping turn that into results for the end user. --- ### We have developed a true partnership, not just a software vendor. - Overall rating: 5/5 - Reviewer: Jason C. - Verified reviewer: Yes - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The product is constantly being improved and developed. It's already state-of-the-art architecture versus many others who use outdated coding languages and databases. Add to that the fact that new features are constantly being released...many of which were built by the CEO himself...and we have a truly flexible end-to-end solution that will continue to meet our greatest business needs. #### Cons It is missing internal audits for quality control and client/employee satisfaction. The reports are really made for client-facing, not for internal control. I hear these features are coming...hopefully soon. #### Vendor response Hello Jason, thank you for your generous rating! We are always adding new and innovative features monthly and are looking forward to our 2018 line-up. We will continue to gather all your feedback and appreciate your support. Cheers! Replied November 2017 --- ### Pleasant - Overall rating: 5/5 - Reviewer: Ceciley R. M. - Verified reviewer: Yes - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2017 - Review source details: This review was submitted organically. No incentive was offered A single platform for the security business needs; billing, accounting, scheduling, payroll, tracking, reports, employee accountability etc. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Tracking, scheduling, billing, payroll everything is user friendly, and makes my life easier. I love that it's an all in one platform. Tracktik has made excel scheduling obsolete. I absolutely love the unconfirmed shift feature and the fact that all employees can log in remotely. #### Cons Glitches, glitches, glitches. There are little quirks to tracktik that you have to remember; clear your cookies and cache when you cannot create a shift. And remember don't try and work from your phone, you will get frustrated. --- ### The WORST. Tracktik MUST go and bring VALIANT BACK - Overall rating: 1/5 - Reviewer: Lejla B. - Verified reviewer: Yes - Industry: Security and Investigations - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered The worst i have ever had in my 25 year experience #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros There is nothing to like in tracktik. It is very convoluted, not easy to use, very slow, creates too many problems, valiant is the best software to use. Tracktik MUST GO #### Cons Very convoluted, to create a schedule you to go thru many steps, to find the info about an employee you have to go thru many steps, it is very time consuming, it is not a smart software, when you work with tracktik you think- the technology is to make your life easier not miserable like tracktik does. Bring valiant back and eliminate tracktic. Its not working . Also tracktik does not communicate with paycor- payroll software. With these two systems you have to do the payroll manually, where is the technology?? And dont mention the reports. Tracktik HAS NO REPORTS LIKE VALIANT HAS. There is no payroll by employee, there is no payroll by location, with tracktik you are totally lost, there is no way for you to analize the business. And FORGET THE CUSTOMER SERVICE, IT DOES NOT EXIST. #### Reasons for choosing TrackTik We did not choose it, and we never liked it #### Reasons for switching to TrackTik We did not want to make the switch, valiant was sunsetted by tracktik for no reason. There were no complaints towards valiant, we have always been very happy with VALIANT, the whole crew wanted to keep valiant(vault+vision) If its possible, we would be very to switch back to VALIANT --- ### Contract renewal. - Overall rating: 1/5 - Reviewer: John M. - Verified reviewer: Yes - Industry: Security and Investigations - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered Poor overall. Having been a customer for many years now having to pay for a product we no longer want for an additional 12 months is unfortunate and shows a poor understanding . #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Prior to using this product please contact me. I have used this product for years , due to a very slight oversight on our part,the contract renewal date passed whilst waiting for TrakTik to get back to us. We are now automatically renewed for 12 months for a product we no longer wish to use. #### Cons Contract terms and attitude, zero flexibility regardless for how long we have been a customer. Ensure when negotiating you remove the automatic 12 month renewal. Its something that can be overlooked very easily. --- ### Why I'm switching - Overall rating: 3/5 - Reviewer: Thomas W. - Verified reviewer: Yes - Industry: Security and Investigations - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2019 - Review source details: This review was submitted organically. No incentive was offered The system looks likes unorganized. It appairs that they have taken suggestions from people at the tradeshows, outsource the programming and then try to integrate everything in as one system. For what you will be paying monthly. You will be better off buying a software license or using several different softare companies e.i. accounting, scheduling, guard tracking, etc.. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros The software allows the guards to call in for timekeeping and there is a client portal. The incident reporting and guard tour tracking are very robust and customizable. #### Cons Customer service is close to none. "leave a message and well get back to you". The system has too many bugs in it. The dashboard uses the same logo for business and employee. They mix Frech and English language in its payment logging section. You will lose money on the timekeeping function. The system can never calculate employee hours correctly. #### Vendor response Hello Thomas, Thank you for taking the time to give us this feedback. We collaborate with security industry stakeholders and are constantly iterating our in-house software development process to build a solution and a pricing structure suitable for all our clients. It's unfortunate that your interaction with our Customer Service Team could not sufficiently answer all your concerns. Customer service remains a top priority for us, as such, we will continue to improve it as well as our product to make it easier for you to use. We are very sorry about this inconvenience and for not meeting your expectations. Replied May 2019 --- ### Staff at Track Tik are very well informed and very professional. - Overall rating: 5/5 - Reviewer: George J. - Verified reviewer: Yes - Product usage: Used daily for less than 6 months - Reviewed: October 2017 - Review source details: This review was submitted organically. No incentive was offered Able to monitor guards in real time and cut down on reports time and use of paper. able to review pass reports by easy search option. As per guards, they find it easy to complete their patrols and also sent any incident report while they are at the scene without needing to return to their duty desk. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This software is easy to teach and use. It helps with easy setup and able to monitor guards in real time. #### Cons Only issue I have so far is that whenever we want to cancel a patrol. it still sends a email report as not completed. There are no option to switch between reports or patrols. #### Vendor response Hi George, thank you very much for the review. On days when a patrol tour is not required, TrackTik offers a monthly recurrence schedule that can replace the weekly schedule. We can take a look at this together and we can show you how to file reports while in or out of tours. Please contact us at +1-888-670-9782 or support@tracktik.com, we'd be more than happy to review those with you! Replied November 2017 --- ### Great software to own - Overall rating: 4/5 - Reviewer: Randy Z. - Verified reviewer: Yes - Industry: Accounting - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: April 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Even sometimes slowdown exist, but this software is still meet user’s needs. I would recommend this software to my friend and colleague. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros Easy to edit and submit reports for clients. Good analytics function available to find out the strength and weakness from the report. Users can use this software to find out client’s behaviors to best satisfy their needs. #### Cons The software usually response very fast, however, sometimes I encountered slowdown and takes me few minutes to get my work done. I would recommend live support or other kind of support. --- ### Great Software for Dispatching Personnel - Overall rating: 4/5 - Reviewer: Michael N. - Verified reviewer: Yes - Industry: Security and Investigations - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is a great software especially for dispatch of security personnel #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The software can easily be downloaded and compatible with any type and model of phones. Its very easy to use and aides both the dispatchers and the receivers and monitor personnel dispatch status. #### Cons Its a very good software but there are times that it freezes. Though it is a great tool for dispatching, it is actually difficult to scheduling. #### Vendor response Thank you for the review, Michael. We're very happy that your team is finding TrackTik easy to use and helpful. Replied November 2020 --- ### Best app ever - Overall rating: 5/5 - Reviewer: Lucas P. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 501-1000 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2021 - Review source details: This review was submitted organically. No incentive was offered In overall it is really easy to use and increase the productivity and competitiveness of companies. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I most like is the facility to use it for the security sector, increase the visibility, productivity and competitiveness of companies. #### Cons There is nothing that I do not like or that not good in this app. Everything works well. --- ### We have loved our experience with TrackTik - Overall rating: 5/5 - Reviewer: Janet r. - Verified reviewer: Yes - Industry: Government Administration - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. tracking, accountability, reporting and analyics #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The accountability aspect! We love to know where our staff is and if they are doing what they are supposed to be doing! And staff loves the aspect of eliminating paper reporting! #### Cons I would like more analytics from other reports I currently am unable to get. I have some reports I have been unable to run analytics from. --- ### Overall pleased with the experience relative to TrackTik's competition. - Overall rating: 4/5 - Reviewer: Joel M. - Industry: Security and Investigations - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Real time incident reporting and tour confirmation. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Ease of use and does have a lots of features i.e. Real time Incident Reporting, GPS checkpoints, Daily Activity Reporting and highly customizable forms. The user interface is very attractive and the Dashboard provides an excellent snapshot of what is going on. Excellent mobile dispatching engine. #### Cons All features don't function as advertised, the platform is riddled with bugs and TrackTik's approach to resolution is "pay us first then maybe we will make it work". Security is also not granular enough in terms of Roles and Permissions. In some cases we feel as if we are the only company using the software. The potential for this to be the ultimate solution is TrackTik's for the taking but not enough investment is being made in product improvement and development. --- ### Buyer Beware! - Overall rating: 1/5 - Reviewer: Brad U. - Industry: Security and Investigations - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2019 - Review source details: This review was submitted organically. No incentive was offered Not a good one. It is oversold. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros The scheduling part was easy to use. The rest of the product needs lots of work. #### Cons It's over sold. Some of the features absolutely DO NOT work as demonstrated! The NFC tags were okay but the GPS tags never worked for us. The remote access feature never worked on either IOS or Android devices. The setup is labor intensive but that aside things just didn't work as they were advertised. After testing it and finding problem after problem when we gave them notice of cancellation and they hit us with a 3 month penalty. There is more to list but I'm not wasting my time. Buyer beware. I do not recommend this product at all. We have about a 140 officers across five states. #### Vendor response Hi Brad, We¿re sorry to hear that your experience using our software was not optimal. We will be reviewing the circumstances and the configurations of your TrackTik adoption, and our Sales Manager will be contacting you shortly to discuss our findings. Ensuring a seamless training and onboarding process for our clients is one of our main prerogatives at TrackTik, and again we would like to apologize for your experience. Sincerely, TrackTik Client Success Team Replied February 2019 --- ### Positive interactions with Support,but there are issues with the software that needs addressing. - Overall rating: 3/5 - Reviewer: Kris M. - Industry: Security and Investigations - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2017 - Review source details: This review was submitted organically. No incentive was offered more robust reporting, easier setup with checkpoints, better overview of what officers are doing. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Good initial setup OK reporting on stats emergency contacts are easily accessible Assigning roles, and properties is easy #### Cons Notifications need work with setup process Limited ability to import information many processes are inefficient and convuluted #### Vendor response Thanks for the feedback Kris. We have a new import tool for employees, sites, and incident categories that I can show you how to use. Please contact us at +1-888-670-9782 or support@tracktik.com to review the system so we can simplify the process for you. Replied November 2017 --- ### No disappointment at all. Has exactly what we need. - Overall rating: 4/5 - Reviewer: Dellis T. - Industry: Security and Investigations - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Pros; The Live reporting, GPS Live tracking, Customization of sites and reports, and the ease of using the dashboard. #### Cons Cons; Would like more capability on ios devices (Apple) same as it is on android. The QR feature is not options we us or like. #### Vendor response Hi Dellis, thank you for your review. Apple has made NFC capability available with iOS 11 for NFC token scans. Look for it in future IOS App releases. If you have any questions, feel free to contact us at +1-888-670-9782 or support@tracktik.com, we'd be more than happy to review those with you! Replied November 2017 --- ### Been using this software for nearly 3 years and loving it, it is a solid solution. - Overall rating: 4/5 - Reviewer: Claude M. - Industry: Security and Investigations - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: March 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Data at your fingertips in all time. Easy to learn . Lots of configuration available. Mobile application is easy to use. #### Cons Quality of french in almost all parts of the software and sometime even no french at all in some modules. Lots of minor bug still present --- ### Track-tik is definitely a user friendly program I thoroughly enjoy it an highly recommend it. - Overall rating: 5/5 - Reviewer: Emmanuel M. - Product usage: Used daily for less than 2 years - Reviewed: March 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Functionality: 3/5 #### Pros The program is user friendly and customer service is top notch. I use the program daily and have trained many to use it with no issue. I have been able to customize a number of factors from reports. patrols and photos. #### Cons It is a lot to take in and can be overwhelming. There are a lot of little features and looking it at for the first time can be a lot to take in. --- ### Amazing Product and All-In-One Security Operations Solution - Overall rating: 4/5 - Reviewer: Chris V. - Product usage: Used unspecified for unspecified - Reviewed: September 2015 - Review source details: This review was submitted organically. No incentive was offered Pros - TrackTik has a number of features that can benefit any security provider. The platform is very easy to use from an operations perspective as well as from an in the field perspective. The ease of customizing reports and providing analytics simply wows the customers. The Customer Service team at TrackTik is amazing as well. They are very responsive and when you do have an issue, it is resolved quickly. Cons - There are very few cons with the exception of an occasional connectivity issue. I wish some of the features could be a little more customizable to meet our business needs. For example, it would be nice if the time keeping schedule from TrackTik was able to match our payroll week. It would be nice to be able to change some of the other features like when we receive inactive user notices, etc. All in all though, best product on the market! #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Vendor response Thank you for the positive feedback! We have many new features currently being developed, including our scheduling 2.0 release expected before the end of the year which will add simplicity and additional customization to schedules and payroll. We look forward to continuously building on our partnership. The insights you provide are what drives us to continuously improve our product and services. Replied September 2015 --- ### I am implementing TrackTik for the guards at our facility - Overall rating: 5/5 - Reviewer: Rick J. - Industry: Research - Company size: 10000+ employees - Product usage: Used daily for less than 12 months - Reviewed: March 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Provides data that the tours are getting done and how long it takes #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The most positive feature for us is the total customizing ability to label tags and build tours that conform exactly to our needs. This produces data to show what is not getting done. #### Cons I would like the patrol reports to show missed tours when an officer does not log in and do it. The GPS on tracking sometimes goes to the middle of an ocean --- ### Very easy to navigate and when I need help I go to TrackTik University. - Overall rating: 5/5 - Reviewer: William B. - Product usage: Used daily for less than 12 months - Reviewed: October 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I'm satisfied with the way I can customize reports for all of my clients needs. The program allows me to keep track of my employees as well. #### Vendor response Hello William, thank you very much for your review and your continued support of TrackTik! We are more than happy to help you with any questions or concerns you may have, feel free to contact us at +1-888-670-9782 or support@tracktik.com. Replied November 2017 --- ### I have had some ongoing challenges that have not been reolved - Overall rating: 3/5 - Reviewer: Brian H. - Industry: Security and Investigations - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros I like the web function and the ease of use of the system. I am able to login and see at a glance what is going on with multiple sites. #### Cons I have had glitches that have not been solved, and I have had some irritated employee's because of it. #### Vendor response Your comment is appreciated, Brian. The TrackTik team is actively working on resolving open tickets, and we appreciate your patience while we do so. As soon as there is a resolution you¿ll receive an update from the team. Feel free to contact us at +1-888-670-9782 or support@tracktik.com for any other questions or concerns! Replied November 2017 --- ### Tracktik Review - Overall rating: 4/5 - Reviewer: A G. - Product usage: Used unspecified for unspecified - Reviewed: February 2017 - Review source details: This review was submitted organically. No incentive was offered Tracktik is a great software with a lot of potential. The staff are willing to listed to improvement suggestions but it can take a while to see these changes take place. We have experienced some major hiccups with the software but the staff are keen at fixing any issues that may arise. We would like to see improvements on the overall reliability of this program but for now it covers all our basic security needs(tours, report writing, vehicle management) and we are excited to see what the future holds in store. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 3/5 #### Vendor response Thank you for your honest feedback. We appreciate your comments and would love to discuss this further with you to address your needs. We will have your account manager reach out to you to discuss your feedback. If you need anything else, please do not hesitate to contact us! Replied February 2017 --- ### This software has made both management and employees jobs much easier. - Overall rating: 5/5 - Reviewer: John B. - Product usage: Used unspecified for unspecified - Reviewed: September 2015 - Review source details: This review was submitted organically. No incentive was offered All pros!!! Management is able to quickly review all of the hard work their team(s) have performed. Also easy to identify areas for improvement. Utilizing the reports function has made report writing and management incredibly effortless. All reports now paperless and available within seconds. The software support is top notch; the TrackTik team has been extremely responsive to any concerns. Any issues have been resolved almost immediately. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Vendor response Thank you for the great feedback! With our turn-key implementation services we were able to get your operations configured and live quickly. It was an absolute pleasure working with you and your team and we know this is the start of great things. Replied October 2015 ## More reviews [Next reviews](https://www.softwareadvice.com/hr/tracktik-profile/reviews/?page=2) --- TrackTik Reviews, Pros and Cons - 2026 Software Advice