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TrackTik vs Sign In Solutions
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4 / 5
4.7 / 5
Value for Money
3.8 / 5
4.6 / 5
Customer Support
4.1 / 5
5 / 5
Functionality
4 / 5
4.5 / 5
Last Review Written
December 25, 2024
January 6, 2025
Pros/Cons
Pros
- The Customer Service team at TrackTik is amazing as well. They are very responsive and when you do have an issue, it is resolved quickly.
- Jeremy Greene's customer service has been fantastic. Anytime I have questions or need help, he responds quickly and always helpful.
- I like the ability to have the software customized to fit our needs. I like the ability to have scheduling, payroll, billing and guard tour software all on one platform.
Cons
- Panic button being set off accidently at all hours. Complaint from users is the panic button is to big.
- Trying to get anything done is really frustrating. Expect to wait days or weeks for "support" to get back to you, and 9/10 times the response is that the problem can't be duplicated.
- No automatic reminders to staff when their skill is about to expire. No dashboard telling administrators how many staff are compliant.
Pros
- The customer rep was always on hand to help out with the product. You could tell they were passionate about it, and it really helped our team get excited about its use.
- It is probably the best visitors management system that I have come across and the implementation team and support staff are polite, professional and awesome to work with.
- The personal care that he took to ensure a smooth roll out for us was a great comfort. Thank you for the many emails, phone calls, demonstrations, and the considerations to our facility.
Cons
- I'm unsure if the printing machine is related to traction, or something our company implemented ourselves, but there has been multiple errors regarding this.
- These are the two most frustrating things I have come across in being directly involved with the product the past year and a half.
- Need to be able to notify Supervisor or host when an individual fails a health screen question rather than individual self reporting.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
N/A
FrontRunners
2022
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
N/A
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
