Highly positive. There is some variability when it comes to customer service, some reps are either new or not as good as others, and some TriNet people are outstanding beyond belief.

The sheer variety of options and capabilities is excellent. Very good insurance options offered throughout the country.

Trinet tends to offer large company benefits, which is great, however, some of the competing providers are offering more tailored benefits typically seen in startup companies. It's only a minor issue.

Overall, we've had a good experience with TriNet. The "outsourced HR" platform TriNet offers is the right decision for our small business so we don't have to invest in internal HR personnel.

TriNet helps us manage payroll, talent acquisition and retention, support for our employees, access to "big company" benefits and helps our management team with proactive risk mitigation and data compliance.

TriNet is expensive and the support we received for our company 401(k) plan was not good.

This is not for you if you want things done right and easy! I have used sooo many different HRIS and payroll systems and this hands down was the worst I have ever experienced!It's better to pay more for insurance and get better plans, and then use Bamboohr or similar for $12 a person (payroll, onboarding, offboarding time management, pto and benefits, performance management all included) you end up with better plans and save money.

Insurance pricing is good. That is all I can say good.

Insurance plans are not good, time tracking is separate from system and does not integrate well. PTO tracking is very confusing. Customer service is awful. I have spent 1.5 weeks trying to get our PTO corrected, they do not know the laws in your state, you pay 116$ per person per month, and you have to keep them in check because they do not make sure you are compliant. Payroll is harder than it needs to be. There was a glitch in there system and one of my employee's got paid $0 for 80 hours. Not acceptable. I let them know of the issue, and was promised they could correct and get employee paid on time, That did not happen and I had to talk to 7 different people to get it corrected. So many issues!

Overall, TriNet is a pretty good product, and it really takes the burden off a small startup employer who wants to attract and retain talent with high-level benefits plans. It's great that the payroll runs automatically unless there are changes, and the employee self-service registration works well. Customer service is definitely their weakness, and they have a lot of room for improvement there.

I like the interface for the product; from an administrator's perspective it's fairly easy to use with no training. The payroll invoice and payroll register are very clear and easy to use. I love that once you enter an employee's basic information, the employee logs into the portal and registers for benefits, etc.; so the administrator's work is lightened extensively. The product is really good for small startups who otherwise would not have a lot of resources for HR, Onboarding, Payroll, nor access to large-group benefits plans at large-group rates.

I think the reporting functionality lacks a lot of basic reports. I do not like how the I-9 process works. I like that there is online chat for support; however, it's not always effective at solving my problem or answering my question, and the support representatives frequently seem irritated to answer questions, etc.

I like that it is a one stop shop for all HR services including ATS, payroll, benefits enrollment, performance management and employee onboarding.

At times, customer support wasn't the quickest or the most detailed in their responses but other than that i have enjoyed the TriNet experience.