About TriNet

TriNet provides a full-service solution that offers HR products tailored to the industry and strategic HR services for small to midsize businesses. With HR professionals, compliance and payroll experts, and benefit agents, TriNet provides businesses access to premium benefits, HR expertise, risk mitigation, and payroll services. Integrated self-service technology allows employees and managers to view payroll information, manage benefits, update personnel files, and more.

Using a team of HR professionals, TriNet is able to provide one-on-one HR consulting and support throughout the entire employee lifecycle to help businesses handle the toughest HR needs and make informed decisions. With the assistance of industry experts and agents, TriNet pro...


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Supported Operating System(s):

Web browser (OS agnostic)

27 Reviews of TriNet

Average User Ratings

Overall

3.74 / 5 stars

Ease-of-use

3.5

Value for money

3.0

Customer support

3.0

Functionality

3.5

Ratings Snapshot

5 stars

(13)

13

4 stars

(6)

6

3 stars

(1)

1

2 stars

(2)

2

1 stars

(5)

5

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 27 results

December 2019

User Profile Picture

Calvin from Chip Scan, Inc.

Verified Reviewer

Company Size: 2-10 employees

Industry: Computer & Network Security

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

December 2019

One stop shop for most things HR

Highly positive. There is some variability when it comes to customer service, some reps are either new or not as good as others, and some TriNet people are outstanding beyond belief.

Pros

The sheer variety of options and capabilities is excellent. Very good insurance options offered throughout the country.

Cons

Trinet tends to offer large company benefits, which is great, however, some of the competing providers are offering more tailored benefits typically seen in startup companies. It's only a minor issue.

Reasons for Choosing TriNet

As a startup company with multi state HR requirements, we have to offer highly competitive employment packages that be on the level with larger companies. Trinet lets us do that without invoking the monstrous bureaucracy of dozens of individual benefits contracts with many providers and brokers. I've been there, and it's not a happy place. Trinet just takes care of what's needed.

Reasons for Switching to TriNet

Trinet may not have offered the cheapest options, but, it had more capabilities in house, and it's actively growing capabilities and features in areas of interest to us.

March 2021

Phil from PrograMetrix

Company Size: 11-50 employees

Industry: Marketing and Advertising

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

March 2021

TriNet is a leading PEO for small to medium businesses

We've had a great experience with TriNet and will continue to use the platform. It's very easy to get a member of TriNet's support team on the phone (within a minute) if we need assistance. That seems to be impossible to do these days, but TriNet offers great support on top of a market leading platform.

Pros

TriNet offers a great end-to-end platform to operate our Human Resources. We also love TriNet's customer service.

Cons

There are a lot of features with the product, so the onboarding time and learning curve takes time.

Reasons for Switching to TriNet

TriNet offers more features than just payroll and benefits management.

May 2021

Chris from Protagonist

Company Size: 11-50 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Customer support

2.0

Functionality

4.0

May 2021

Disappointed in Changes

I used to really like TriNet and the personal service they delivered. However, they have changed their customer service model, and we are not happy with the changes they have made.

Pros

I really liked the personal service TriNet used to provide. However, they have changed their Customer Service model to more of a call center instead of having two people assigned to each client.

Cons

I really do not like the new Connect 360 they have recently adopted. I also find working with their reporting module somewhat challenging

November 2020

Sandra from GCA Concrete Design, LLC

Company Size: 11-50 employees

Industry: Construction

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

November 2020

Worst PEO_ Run!

Worst experience of my life, almost could not get the 1st payroll done with them due to glitches, sales people ignore you once they sell the product (selling a product they did not have, this system does NOT job cost)

Pros

The people who work at this company are nice, but the systems they make you use are terrible. They changed the format, sent out two new beta versions, made us the guinea pigs. The programmers create reports that are useless, was told initially they could job cost, they cannot. They lied.

Cons

Everything, not user friendly, terrible reports, very time consuming to enter payroll as you have to use the mouse and keypad. TSheets had to create a custom report for TriNet (their programmers did not know how) to upload hours from TSheets to TriNet, TSheets had to do this FOR TriNet....

Reasons for Switching to TriNet

We needed a medical benefit plan and this was our only option, thank goodness we now have our own plan and are back with Quickbooks.

May 2021

Lynn from MTI

Company Size: 2-10 employees

Industry: Telecommunications

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

May 2021

Valuable HR & Payroll Partner

Overall we're very satisfied with TriNet - from the benefits offered to the functionality of the portal and the webinars provided to educate our staff on best practices.

Pros

Communication has been superb. TriNet has created a modern platform that helps us get answers quickly both for admins and the employees. The portal is easy to use and functionality meets our needs.

Cons

Cost is a little high - they are not a low cost provider but the service has been great.