Highly positive. There is some variability when it comes to customer service, some reps are either new or not as good as others, and some TriNet people are outstanding beyond belief.

The sheer variety of options and capabilities is excellent. Very good insurance options offered throughout the country.

Trinet tends to offer large company benefits, which is great, however, some of the competing providers are offering more tailored benefits typically seen in startup companies. It's only a minor issue.

Overall, we've had a good experience with TriNet. The "outsourced HR" platform TriNet offers is the right decision for our small business so we don't have to invest in internal HR personnel.

TriNet helps us manage payroll, talent acquisition and retention, support for our employees, access to "big company" benefits and helps our management team with proactive risk mitigation and data compliance.

TriNet is expensive and the support we received for our company 401(k) plan was not good.

This is not for you if you want things done right and easy! I have used sooo many different HRIS and payroll systems and this hands down was the worst I have ever experienced!It's better to pay more for insurance and get better plans, and then use Bamboohr or similar for $12 a person (payroll, onboarding, offboarding time management, pto and benefits, performance management all included) you end up with better plans and save money.

Insurance pricing is good. That is all I can say good.

Insurance plans are not good, time tracking is separate from system and does not integrate well. PTO tracking is very confusing. Customer service is awful. I have spent 1.5 weeks trying to get our PTO corrected, they do not know the laws in your state, you pay 116$ per person per month, and you have to keep them in check because they do not make sure you are compliant. Payroll is harder than it needs to be. There was a glitch in there system and one of my employee's got paid $0 for 80 hours. Not acceptable. I let them know of the issue, and was promised they could correct and get employee paid on time, That did not happen and I had to talk to 7 different people to get it corrected. So many issues!

Overall, TriNet is a pretty good product, and it really takes the burden off a small startup employer who wants to attract and retain talent with high-level benefits plans. It's great that the payroll runs automatically unless there are changes, and the employee self-service registration works well. Customer service is definitely their weakness, and they have a lot of room for improvement there.

I like the interface for the product; from an administrator's perspective it's fairly easy to use with no training. The payroll invoice and payroll register are very clear and easy to use. I love that once you enter an employee's basic information, the employee logs into the portal and registers for benefits, etc.; so the administrator's work is lightened extensively. The product is really good for small startups who otherwise would not have a lot of resources for HR, Onboarding, Payroll, nor access to large-group benefits plans at large-group rates.

I think the reporting functionality lacks a lot of basic reports. I do not like how the I-9 process works. I like that there is online chat for support; however, it's not always effective at solving my problem or answering my question, and the support representatives frequently seem irritated to answer questions, etc.

I like that it is a one stop shop for all HR services including ATS, payroll, benefits enrollment, performance management and employee onboarding.

At times, customer support wasn't the quickest or the most detailed in their responses but other than that i have enjoyed the TriNet experience.

The overall experience has been good, but when comparing to using ADP, ADP takes the cake by a mile.

The best part about Tri Net is customer support. They have the best customer service representatives that are not only knowledgeable but super friendly. The solution itself is easy to use, but the app interface can be better. The app interface needs some work, they don't even come close to ADP, but still, get the job done.

I don't like their app or online interface. It is not user-friendly and you have to really look at where you are clicking or you have to start all over again from the main hub.

I used to really like TriNet and the personal service they delivered. However, they have changed their customer service model, and we are not happy with the changes they have made.

I really liked the personal service TriNet used to provide. However, they have changed their Customer Service model to more of a call center instead of having two people assigned to each client.

I really do not like the new Connect 360 they have recently adopted. I also find working with their reporting module somewhat challenging

Overall I was happy with Trinet. The main thing was that everything was accessible through the single dashboard which makes all the difference.

I liked that all employee benefits were under the trinet system. I have used other systems where health stuff may be viewed from one dashboard but let's say you want to look at your commuter benefits, that may be in another system from some other company. Trinet had everything under a single website/dashboard and I only needed to remember that one login.

The UI could be made better. It definitely has aa learning curve and seems very corporate and slow. It also reminds you a lot of HR.

Besides the confirming issue, as an end user I genuinely liked TriNet. However, I've had to employers that used them and both switched out from using them because of pricing.

TriNet has the best user facing website. It is so easy to navigate, it's fun, it's bright, everything is straight forward. They write their explanations in layman terms, they are thorough and they break it down for those that don't understand what they are reading or looking at.

They refused to confirm my employment via phone because it was against their policy. It delayed my mortgage. They need to change their policy because it was really not right. They do an automatic PDF of confirming employment but anyone can forge a PDF so most banks don't take it. It was really frustrating not getting someone on the phone and it costs me money for the delay.

Easy to use, you can access all your HR documents in a few clicks.

The PTO tab is a bit hard to understand, it could be improved.