All TriNet Reviews

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User Profile

Calvin

Verified reviewer

Computer & Network Security, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2019

One stop shop for most things HR

Highly positive. There is some variability when it comes to customer service, some reps are either new or not as good as others, and some TriNet people are outstanding beyond belief.

PROS

The sheer variety of options and capabilities is excellent. Very good insurance options offered throughout the country.

CONS

Trinet tends to offer large company benefits, which is great, however, some of the competing providers are offering more tailored benefits typically seen in startup companies. It's only a minor issue.

Reason for choosing TriNet

As a startup company with multi state HR requirements, we have to offer highly competitive employment packages that be on the level with larger companies. Trinet lets us do that without invoking the monstrous bureaucracy of dozens of individual benefits contracts with many providers and brokers. I've been there, and it's not a happy place. Trinet just takes care of what's needed.

Reasons for switching to TriNet

Trinet may not have offered the cheapest options, but, it had more capabilities in house, and it's actively growing capabilities and features in areas of interest to us.

User Profile

Phil

Verified reviewer

Marketing and Advertising, 11-50 employees

Used monthly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed November 2021

Great PEO and outsourced HR solution for small businesses

Overall, we've had a good experience with TriNet. The "outsourced HR" platform TriNet offers is the right decision for our small business so we don't have to invest in internal HR personnel.

PROS

TriNet helps us manage payroll, talent acquisition and retention, support for our employees, access to "big company" benefits and helps our management team with proactive risk mitigation and data compliance.

CONS

TriNet is expensive and the support we received for our company 401(k) plan was not good.

Reason for choosing TriNet

More features and overall value than the competition.

Reasons for switching to TriNet

More overall features and value than our previous provider despite the increase in cost.

Kimberly

Biotechnology, 11-50 employees

Used daily for less than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed January 2023

I am paying how much per person for what?

This is not for you if you want things done right and easy! I have used sooo many different HRIS and payroll systems and this hands down was the worst I have ever experienced!It's better to pay more for insurance and get better plans, and then use Bamboohr or similar for $12 a person (payroll, onboarding, offboarding time management, pto and benefits, performance management all included) you end up with better plans and save money.

PROS

Insurance pricing is good. That is all I can say good.

CONS

Insurance plans are not good, time tracking is separate from system and does not integrate well. PTO tracking is very confusing. Customer service is awful. I have spent 1.5 weeks trying to get our PTO corrected, they do not know the laws in your state, you pay 116$ per person per month, and you have to keep them in check because they do not make sure you are compliant. Payroll is harder than it needs to be. There was a glitch in there system and one of my employee's got paid $0 for 80 hours. Not acceptable. I let them know of the issue, and was promised they could correct and get employee paid on time, That did not happen and I had to talk to 7 different people to get it corrected. So many issues!

Reason for choosing TriNet

Insurance pricing. BIG MISTAKE!

Reasons for switching to TriNet

Insurance costs, and all the promises that were made by Trinet

Sally

Computer Software, 11-50 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

2

FUNCTIONALITY

3

Reviewed March 2021

Product is not bad; customer service is pretty bad

Overall, TriNet is a pretty good product, and it really takes the burden off a small startup employer who wants to attract and retain talent with high-level benefits plans. It's great that the payroll runs automatically unless there are changes, and the employee self-service registration works well. Customer service is definitely their weakness, and they have a lot of room for improvement there.

PROS

I like the interface for the product; from an administrator's perspective it's fairly easy to use with no training. The payroll invoice and payroll register are very clear and easy to use. I love that once you enter an employee's basic information, the employee logs into the portal and registers for benefits, etc.; so the administrator's work is lightened extensively. The product is really good for small startups who otherwise would not have a lot of resources for HR, Onboarding, Payroll, nor access to large-group benefits plans at large-group rates.

CONS

I think the reporting functionality lacks a lot of basic reports. I do not like how the I-9 process works. I like that there is online chat for support; however, it's not always effective at solving my problem or answering my question, and the support representatives frequently seem irritated to answer questions, etc.

Rachel

Biotechnology, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed September 2022

TriNet is definitely worth the price!

PROS

I like that it is a one stop shop for all HR services including ATS, payroll, benefits enrollment, performance management and employee onboarding.

CONS

At times, customer support wasn't the quickest or the most detailed in their responses but other than that i have enjoyed the TriNet experience.

User Profile

Beno

Verified reviewer

Transportation/Trucking/Railroad, 501-1,000 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2020

Amazing solution but not as good as ADP

The overall experience has been good, but when comparing to using ADP, ADP takes the cake by a mile.

PROS

The best part about Tri Net is customer support. They have the best customer service representatives that are not only knowledgeable but super friendly. The solution itself is easy to use, but the app interface can be better. The app interface needs some work, they don't even come close to ADP, but still, get the job done.

CONS

I don't like their app or online interface. It is not user-friendly and you have to really look at where you are clicking or you have to start all over again from the main hub.

Chris

Information Technology and Services, 11-50 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

2

FUNCTIONALITY

4

Reviewed May 2021

Disappointed in Changes

I used to really like TriNet and the personal service they delivered. However, they have changed their customer service model, and we are not happy with the changes they have made.

PROS

I really liked the personal service TriNet used to provide. However, they have changed their Customer Service model to more of a call center instead of having two people assigned to each client.

CONS

I really do not like the new Connect 360 they have recently adopted. I also find working with their reporting module somewhat challenging

Usman

Electrical/Electronic Manufacturing, 201-500 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

FUNCTIONALITY

4

Reviewed February 2021

Everything in one place

Overall I was happy with Trinet. The main thing was that everything was accessible through the single dashboard which makes all the difference.

PROS

I liked that all employee benefits were under the trinet system. I have used other systems where health stuff may be viewed from one dashboard but let's say you want to look at your commuter benefits, that may be in another system from some other company. Trinet had everything under a single website/dashboard and I only needed to remember that one login.

CONS

The UI could be made better. It definitely has aa learning curve and seems very corporate and slow. It also reminds you a lot of HR.

Brittany

Financial Services, 51-200 employees

Used monthly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

2

FUNCTIONALITY

5

Reviewed February 2022

Two time TriNet User

Besides the confirming issue, as an end user I genuinely liked TriNet. However, I've had to employers that used them and both switched out from using them because of pricing.

PROS

TriNet has the best user facing website. It is so easy to navigate, it's fun, it's bright, everything is straight forward. They write their explanations in layman terms, they are thorough and they break it down for those that don't understand what they are reading or looking at.

CONS

They refused to confirm my employment via phone because it was against their policy. It delayed my mortgage. They need to change their policy because it was really not right. They do an automatic PDF of confirming employment but anyone can forge a PDF so most banks don't take it. It was really frustrating not getting someone on the phone and it costs me money for the delay.

Anonymous

11-50 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2022

A good tool for HR designed for small companies

PROS

Easy to use, you can access all your HR documents in a few clicks.

CONS

The PTO tab is a bit hard to understand, it could be improved.

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