What is UKG Dimensions?

UKG Dimensions (formerly Kronos Workforce Dimensions) is a global workforce management solution. Discover the power of a global leader in workforce management with UKG Dimensions. Built on an intelligent platform, UKG Dimensions provides operational insights and elevates your greatest driver of success: your people.

Built from a merger that created one of the largest global cloud companies, UKG™ (Ultimate Kronos Group) is a leading provider of HCM, payroll, HR service delivery, and workforce management solutions that help organizations drive better business outcomes, improve HR effectiveness, and make work a more connected experience for everyone. 

At UKG, our purpose is people. Our love for all things HR and workforce management is matched...


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Supported Operating System(s):

Windows 7, Windows XP, Web browser (OS agnostic), Windows 8

3 Reviews of UKG Dimensions

Overall rating

3.33 / 5 stars

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October 2020

Angela from SENTAGE CORPORATION

Company Size: 501-1,000 employees

Industry: Medical Devices

Time Used: Less than 12 months

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2020

Timekeeping Made Easy

The team that assisted us during our migration were very helpful and engaging during the whole process. They helped ensure that our system was set up and functioning exactly as we needed it to. They even added features for our person import that we previously didn't have, thereby removing quite a bit of manual data entry.

Pros

The software is easy to use as the functionality from Kronos WFC to Dimensions has not changed. I had 40 payroll users to train on editing timecards and running reports. My training sessions only lasted about 10 minutes and many of the users preferred the new system layout and reporting.

Cons

Migrating from the current system to Dimensions is not an apples to apples move. The layout of the system was different than our current set up so we had to build what I felt was a more complex structure.

Reasons for Choosing UKG Dimensions

We chose Dimensions because Adobe Flash will no longer be supported after December 2020 and therefore we had to find another solution. Since we were already using Kronos WFC and were happy with that Kronos product we decided to stay with Kronos and migrate to Dimensions.

April 2020

Jo Ann from Centura Health

Company Size: 10,000+ employees

Industry: Hospital & Health Care

Time Used: Less than 6 months

Review Source


Ease-of-use

2.0

Value for money

1.0

Customer support

1.0

Functionality

2.0

April 2020

Don't buy in on the hype!

To resolve the issue with long-running imports, Kronos wants me to write new extract query (one that worked fine for WFC). So instead of resolving their performance issues, they are asking the customer to solve the problem.

Pros

At the moment - not much. The new GUI is nice in that it is Java and Flash Free.

Cons

Integrations take hours - versus the minutes they took in Workforce Central. How do you move a system to a new database (Apache Cassandra) and use a new Integration tool (Dell Boomi) and sell this as a new and improved system. Features available in WFC are not available in WFD - can't sign off on all timecards in one action. When you view a timecard, it shows you the current day. Not many managers or editors are looking to just edit a single day. This default shows the developers don't know their customers SQL free DB means we cannot query our data. Have to develop dataviews or use provided APIs in their Data Extract tool. I seriously doubt all custom queries I wrote for WFC can be reproduced.

Reasons for Choosing UKG Dimensions

no other products reviewed.

Response from Kronos

Replied April 2020

Hi Jo Ann, Thank you for taking the time to review your Workforce Dimensions solution. I am sorry to hear about your experience. I have gone ahead and passed this information along to your Kronos Account Team. If you need any other assistance, please feel free to reach out to me at Samantha.conway@kronos.com. Thank You, Samantha Conway Customer Marketing Specialist

February 2019

Forrest from University of Colorado Campus Dining Services

Company Size: 201-500 employees

Time Used: Less than 12 months

Review Source


Ease-of-use

3.0

Customer support

4.0

Functionality

3.0

February 2019

Still in Beta review update

The software has the potential to be everything that I could want in a workforce management system. However, there are still some adjustments that need to happen before that potential is reached. Kronos has been very responsive in addressing these needs and are actively working to improve the system.

Pros

Workforce time management tools for scheduling and data review. Customer service and tech support. The Kronos WF Dimensions phone app

Cons

Load time, input lag, and accruals accuracy are still major issues holding this software back from reaching its full potential. There is not a lot of training material / how to videos out there for this product.