What is UKG Workforce Central (formerly Kronos Workforce Central)?

UKG Workforce Central (formerly Kronos Workforce Central) is a workforce management solution purpose-built for your industry. UKG Workforce Central is a suite of workforce management solutions for time and attendance, absence management, scheduling, and more. The UKG Workforce Central suite of tools has been created specifically for industries to help manage the entire workforce on a cloud platform that is scalable, secure and mobile.

Built from a merger that created one of the largest global cloud companies, UKG™ (Ultimate Kronos Group) is a leading provider of HCM, payroll, HR service delivery, and workforce management solutions that help organizations drive better business outcomes, improve HR effectiveness, and make work a more connected experience ...


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Supported Operating System(s):

Windows 7, Windows XP, Web browser (OS agnostic), Windows 8

300 Reviews of UKG Workforce Central (formerly Kronos Workforce Central)

Average User Ratings

Overall

4.10 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(104)

104

4 stars

(143)

143

3 stars

(36)

36

2 stars

(12)

12

1 stars

(5)

5

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 300 results

March 2018

Camilo from 5280 Staffing Solutions

Verified Reviewer

Company Size: 11-50 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2018

It is a great software with a great amount of functionalities, but lacks ease of use.

Pros

It has a lot of options and customization tools, it can let you pull all sort of reports with all the employees in the system, also allows to create notifications and reminders for individual employees as well as for group of employees. The reports are customizable and allows to create the different roles to match every need.

Cons

The software lacks depth sometimes needed for approaching specific reports, even thought it has a great variety of customization options some of the lack ability to modified to fit specific needs . Some reports have to be pulled with trial and error since its not clear with the option what results you will be getting. The learning curve is too steep.

August 2019

Paul from TCW LLC

Company Size: 501-1,000 employees

Industry: Financial Services

Time Used: Less than 6 months

Review Source


Ease-of-use

2.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

August 2019

Implementation

Overall the experience has been positive. We did not have a time and attendance system before, so this is a major upgrade. Unfortunately, balls have been dropped between sales and implementation. Many of the promises during sales did not pan out as we had hopped during implementation. Additionally, implementation has been rocky. We have had a difficult experience with our project manager as far as keeping us on time and on track. Multiple specialists (ATK, Workforce Central, Interface) have joined the team and every time we start from the beginning explaining our needs and our set-up. This was repetitive and time consuming. In all honestly, it was deflating to our team. Nonetheless, we remain positive about our approach and implementation and look forward to starting up with a beta group soon.

Pros

I like that the software is versatile. The building blocks set up allows for a lot of customization. It also is able to comply with the many time and attendance laws - which is a plus since we are a global firm. I like that the software is also flexible in how the end user experiences it. I also love the automated notifications.

Cons

We are implementing and needed some functionality - reminders to take a lunch break and not allowing non-exempt employees to approve their time with missing punches. In order to accomplish this we needed ATK. We hate how ATK functionality is not incorporated with the actual product itself. I understand that it was separately engineered, but we are having to compromise our needs in order to get the system to work the way we want it. Additionally, while the customization is great, the set-up is not easy or user friendly. Set up is not intuitive and often convoluted.

Reasons for Choosing UKG Workforce Central (formerly Kronos Workforce Central)

We were sold of the fact that Kronos could accommodate our unique needs. 1) We pay semi-monthly, in real time. While I understand this is unusual, we were sold that Workforce Central could do it easily - which it can so no complaints. 2) We were enamored with the built in functionality. We have since then been disappointed at the complexity and length of set-up, but we are still excited to implement the product.

February 2021

Samuel from LPRI

Company Size: 11-50 employees

Industry: Restaurants

Time Used: Less than 2 years

Review Source


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

February 2021

Keeps thing simple

I would strongly recommend this system to others looking for this type system.

Pros

I do not have time in the day to make things any harder than they already are and with this system I had no worries and life was simpler. Very good easy to go with system.

Cons

Just the overall search fro the right product that fit our needs at the time. We are a small company so I wanted the most bang for the buck.

August 2019

Chris from Pasadena City College

Company Size: 1,001-5,000 employees

Industry: Education Management

Time Used: More than 2 years

Review Source


Ease-of-use

2.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

August 2019

This software needs some work

We do all of our timekeeping with the software and for that it has been working ok. Overall experience has been less than satisfactory, especially with upgrading from v7 to v8. We were quoted 20-30 hours to do a custom report that I finally decided to do myself and was able to do it in a couple of hours. There has been turnover with our contacts at Kronos and we've been kind of left up in the air without a rep on the Kronos side to help us resolve issues.

Pros

Timekeeping is pretty easy with this software. Support has been helpful in resolving configuration issues, which is good since the configuration process isn't easy.

Cons

This software is overly complicated to configure and customize. Some basic reporting is not included such as being able to report on the number of days employees have worked - something that any business who hires part time workers would need. The software is NOT accessible for visually impaired even though they claim it is using the mobile solution, but for real world users that is not a practical solution. It does not work with screen readers. We were using v7 and had been told that v8 would be accessible, which is why we did the upgrade only to find it did not resolve the accessibility issue. Upgrade process was not smooth at all and took way too long even though we were working with the Kronos team for the upgrade. Flash has still not been completely removed. Built in reports can be VERY slow to run, even though the same report done via SQL is very quick. Running certain large reports has actually crashed the system and the server had to be restarted. We only have about 1600 employees, so that shouldn't be a problem, but it is.

Response from Kronos

Replied August 2019

Hi Chris, Thank you for your time and providing us with feedback. We want to make sure that your experience with Kronos fully meets and exceeds your expectations. Regarding the reporting piece, I am happy that is working for you. As for the accessibility piece, my product team said that this capability goes beyond the application there are dozens of screen readers that our customers use today, and each has its own nuances working with the type of browser in use type of browser, version, settings, etc. In terms of the transactional speed and latency, this could be due to many issues. Without knowing the details of configuration, it is hard to pinpoint why. I'd love to help, so please reach out via email at Samantha.Conway@Kronos.com, and I can forward you to our customer support team. You can also check out our customer Community, which includes free training content, knowledge sharing, and Q & A with our developers and other Kronos users. Thank you, Samantha Conway

December 2020

Madi from Quinipet Camp & Retreat Center

Verified Reviewer

Company Size: 51-200 employees

Industry: Education Management

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Functionality

4.0

December 2020

Robust hub for all things HR

While I think Kronos is great for the scope of what it does, I find myself worried about the little pieces working. I am always worried if my changes have actually saved and if I will receive the scheduling request that was granted. For example, I once received a request for a day off, but then was scheduled that day even though it said the request was granted. If scheduling is automated, I shouldn't have to worry about talking to admin to ensure the software is doing its job.

Pros

As an employee of a large company that used this software to manage everything from training to scheduling, Kronos is very easy to use. The platform is huge, and really makes for a great training and management platform. The best feature is probably the training, as I can see what has been assigned to me, what percentage of training I have completed, and when I have completed each training.

Cons

The scheduling features are not great. It's easy to see what my current schedule is, but it is somewhat tricky to change availability or request days off. Some of that might have to do with limitations or conditions set forth by the business.