UltiPro Software


 

Ultimate Software’s UltiPro® is a cloud-based human capital management (HCM) solution designed to help organizations manage their HR, payroll, and talent needs. A configurable solution, UltiPro has functionality for recruiting and onboarding new hires; calculating and processing payroll; managing time and labor; developing employees through performance, succession, and compensation management; administering workplace surveys; and measuring employees’ feelings about work through sentiment analysis.

Organizations can also leverage UltiPro’s suite of embedded predictive and prescriptive analytics tools, as well as UltiPro’s business intelligence and reporting, across all of its solutions. UltiPro offers employees role-based access for completing such tasks as managing pay and benefits information, setting and tracking goals, and requesting time off; and the solution is available via employees’ computers and mobile devices. 

Ultimate manages millions of people records in the cloud, and thousands of organizations across industries, with employees located worldwide, use UltiPro for HCM.

 

UltiPro - Dashboard
 
  • UltiPro - Dashboard
    Dashboard
  • UltiPro - Requests
    Requests
  • UltiPro - Add/change compensation plan
    Add/change compensation plan
  • UltiPro - Search
    Search
  • UltiPro - Current benefits summary
    Current benefits summary
  • UltiPro - Payroll gateway
    Payroll gateway
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

529 Reviews of UltiPro

 

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Software Advice Reviews (445)
More Reviews (84)

Showing 1-20 of 445

Monal from Credico USA
Specialty: Other Services
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

Smooth implementation process

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I liked how the platform has every tool needed from time and attendance, onboarding, performance management, etc...

Cons

The price for Ultipro is very high. It's more catered for larger corporations rather than smaller ones.

Review Source
 
 

Shekhar from KGI
Specialty: Pharmaceuticals
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

A very basic Payroll App

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Can be utilized for small businesses and institutes whose budgets are tight

Pros

The features are pretty straightforward and customer service quality is awesome as they are quick to respond to any troubleshooting! The platform can be customized according to business needs and it's quite affordable

Cons

The software needs to be more user-friendly with a lot more HR features added. Additionally, it needs some update for the layout and more advanced tabs.

Review Source
 
 

Matt from Nebraska Furniture Mart
Specialty: Retail
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

June 2018

June 2018

Very User Friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The ATS tracking was very easy to use. The functionality was one of the best I've seen. It's very easy to ad notes to applicants and see who you have already interacted with on one screen.

Cons

I don't think there was anything I didn't like about UltiPro. The ease of speaking with someone with customer service wasn't always the easiest.

Review Source
 
 

Tiffany from Southwest kidney institute
Specialty: Healthcare / Medical
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Ultipro is decent

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Ultipro is not to hard to use, its pretty easy. Its pretty self explainatory in what you can do with this product

Cons

I dont like that the features are really basic. I wish they would add more, so its more effecient!!!

Review Source
 
 

Perry from Great Lakes Caring
Specialty: Healthcare / Medical
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

June 2018

June 2018

Unhappy user

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Don't buy this software or before you do as an employer you must try it from the employees prospective. If you care about your employees you won't subject them to this.

Pros

I'm sure it is great for my employer saving our company tons of money. Everything is in one place pay stubs, and vacation requests.

Cons

It is the most user unfriendly software I have used in along time. It's hard to believe this was made in the 21st century. The employee (me) is required to use a spreadsheet similar to ms excel it is tedious and time consuming each time I log in I spend 15 minutes for each day. That becomes very time consuming I am putting 2 hours extra per week just to input my time. Asking for time off usually speaking to humans anyway. I'm not comprehending the benefit of this system. Everyone in our office sees it as a nuisance.

Review Source
 
 

Mike from Stickley
Specialty: Manufacturing
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

June 2018

June 2018

Great Payroll HR Software for Medium Businesses

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Ultipro's technical support is amazing. Very responsive. You can customize to make it meet your business needs.

Cons

Sometimes when working with the sales reps they do not follow through on the projects making it difficult to implement.

Review Source
 
 

Eric from United Wholesale Mortgage
Specialty: Banking
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

May 2018

May 2018

UltiPro is one of the better payroll/benefit programs I’ve used

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

N/A

Pros

We switched about 6 months ago to UltoPro and it’s a big upgrade. There are several dashboards that can be activated or customized which is nice. Punching in and out is super easy and all my pay stubs, w2’s, and benefit info is in one spot.

Cons

Takes a little getting used to. The punch in and out sometimes doesn’t take so you have to do it again but before you do you have to double check that the system didn’t lag and the punch shows up a few seconds later. That’s happened a few times then a manager has to alter the time.

Review Source
 
 

terrence from samsung
Specialty: Software / Technology
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

May 2018

May 2018

Another useless productivity stinks for managers

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

The truth is that I have nothing good to say about this program.

Cons

Every time I log on to this system to approve employee time off requests or to check my own schedule, it's like wrestling with a python. The python wins every time. I wind up walking over to payroll and handing them a piece of paper with instructions on what needs to be done. Let them deal with it. There are no simple displays or links to get information. This is just another solution in search of a problem. Human administration would be ten times simpler.

Review Source
 
 

Chris from CHIP
Specialty: Non-Profit
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Helpful Centralized Employee Hub

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Ultipro was very helpful after acclimating to the system. It’s a nice central hub for employee records, tax info, performance reviews, etc.

Cons

The layout of where certain features are accessed could use refinement. The system is not the most user friendly unless familiar with it.

Review Source
 
 

Dawn from Aspire Public Schools
Specialty: Education
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

May 2018

May 2018

Ultimate Core/Payroll, Implementing WFM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

We have used core/payroll for a number of years now, and are expanding to a new product (workforce management). We are excited about how WFM will support our wage/hour needs across our org and 1300+ non-exempt employees. There are a number of options to choose from related how to capture time, which is great because it provides flexibility. Customer service has been solid over the years, and I get the sense that we will have a high level of support during implementation.

Cons

The cost is high for this product. As a non-profit, this can be a challenge. Still, proven to be worth it for us.

Review Source
 
 

Monica from Williams Scotsman
Specialty: Construction / Contracting
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

May 2018

May 2018

Not Consistent

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I like all the search features options, for the most part easy to use, and the new updates.I feel that UTA could be easier to use, if some changes were made.

Cons

It takes too long to get problems resolved. It is hard to get a hold of someone. Sometimes problems arise, and by the time they are resolved we have missed a deadline.

Review Source
 
 

Dani from Education
Specialty: Software / Technology
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Incredibly robust software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The features that ultipro provides are top notch and their analytics are their strongest feature. They are able to tell you how likely your employees are to stay, leave, or excel into new roles within the company. They offer a pretty great package with an enormous amount of features.

Cons

They really need to put the effort they did into building the functionality into the design of the software. It’s not always intuitive and can be hard to use unless you’ve gone through some extensive training.

Review Source
 
 

Emily from Direct Digital LLC
Specialty: Healthcare / Medical
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

Great product used across the organization

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This is a great tool for managing payroll, open enrollment, deductions, and earnings, and onboarding

Cons

The time management and performance management tools leave more to be desired. Scheduling and vacation requests should be easier.

Review Source
 
 

Deanna from Smithers Oasis Company
Specialty: Manufacturing
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2018

May 2018

Ultipro review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

More time keeping reports than ever. We use these reports in most of our business segments for tracking especially direct labor to indirect labor.

Cons

Could use more functionality. For example, when employees have split percentages between departments, I would like to see the ER 401K Match be split up as well.

Review Source
 
 

Jessie from Life.Church
Specialty: Non-Profit
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

May 2018

May 2018

Seamless Transition

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

It's best to use Chrome as your web browser to have fewer glitches.

Pros

We made the switch to UltiPro about 5 months ago. It was a seamless process. The ease of use for the end-user has been really awesome, especially with how you enter PTO.

Cons

On your time sheet, the slots for type of hours, and coding sometimes glitch out making it restart. Would love to see this updated.

Review Source
 
 

Andrew from Duluth Trading Company
Specialty: Retail
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

May 2018

May 2018

Nothing but positive and looking forward to great things

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Innovative, constantly growing, and great customer support. I've used similar software in the past and nothing compares to the Ultiexperience

Cons

Since taking over as an HRIS Manager for my organization, I have not experienced very many cons as of right now.

Review Source
 
 

Sophadavy from Hofman Hospitality Group
Specialty: Food / Beverage
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

May 2018

May 2018

Ease of use and navigation

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

The Payroll Gateway has all you need to process a clean and timely payroll. The steps are outlined for you so that you do not miss a process. It's almost fail proof!

Cons

The tax reporting needs to be improved. There are no alerts in the payroll process to help eliminate tax errors prior to closing the payroll.

Review Source
 
 

Adeolu from Transplace
Specialty: Transportation
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

April 2018

April 2018

Awesome Training Tools

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

It provides guide at every level, through Quick Tour.
The reporting platform is great, both standard reports and BI.

Cons

Non I can point to at the moment, it has been great all the way.
Hope Ultipro can grow to support larger/bigger companies.

Review Source
 
 

Christine from Hanmi Bank
Specialty: Banking
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

April 2018

April 2018

Ultipro Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The system capabilities. The reporting feature using BI is excellent and very easy to use. The HRIS, payroll, and onboarding systems are all very user-friendly and I like that everything is integrated into one system instead of having to do things separately.

Cons

The performance management feature can be improved. Searching for a specific performance review once it has been sent out was a little tedious.

Review Source
 
 

Kathy from Bank
Specialty: Banking
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

April 2018

April 2018

Ultipro

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Ultipro is fairly easy to use. The timesheet calculates the clock in's by the exact time which is great.

Cons

The reporting is rich however it is a little difficult to learn. You have to be computer savvy to flexibly use the reporting in Ultipro

Review Source
 
 
 
Showing 1-20 of 84

Peter from W&D

June 2018

June 2018

Easy to complete my expenses to get reimbursed for work travel

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy tool to use whether in the office or on the road. It's nice to upload receipts to stay organized and get reimbursed accurately

Cons

I don't like that it requires you to allocate and break down certain expenses, but not sure if that's the company required setting

Review Source: Capterra
 

Chase from Telecommunications

June 2018

June 2018

Switched to UltiPro ~1 year ago

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

As a User, it's so much easier to use than our previous payroll software! Keeping track of how much PTO I have remaining was challenging with our previous software - UltiPro makes it really easy to know how many hours I have remaining for the year.

Cons

I have not experience any issues with UltiPro that's worth noting here. The only thing I will mention is that you will have a learning curve when switching from your previous payroll software - which should be expected.

Review Source: Capterra
 

Paige from Instructure

June 2018

June 2018

UltiPro is a simple and easy to use HRIS.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love the simplicity of UltiPro. It makes it extremely easy to navigate to different pages and portals within the system. As a manager, I also love that the system notifies me when a timecard is submitted for approval. It really helps me to make sure nothing slips through the cracks!

Cons

While I love how user-friendly the platform is, I think the design and UX could be better. It definitely has the functionality that I need, but the format could be prettier.

Review Source: Capterra
 

thomas from auto clean

June 2018

June 2018

i use this daily for my time management for my reps

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

My reps can clock in and clock out in seconds. It also has the feature to submit time off request on the spot. It will allow you to see your paycheck as well.

Cons

I cannot do any supervisor entries on the app, unlike the desktop view of course, which limits me to do my request quickly.

Review Source: Capterra
 

richard jose from Universidad de Oriente. Venezuela
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

June 2018

June 2018

It is a powerful multifunctional tool that helps the organization with regards to human resources

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Multifunctional tool that helps the organization to efficiently manage the human resource that works in it

Pros

This software helps the organization to maintain a correct administration of the human resource that works in the organization, giving the necessary tools for the recruitment and the recruitment of new talents among others.

Cons


This tool is versatile and multifunctional to which you can see many benefits, but it can be difficult to handle unless you have carried out a previous training on it.

Review Source: Capterra
 

Jessica from Instructure
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

June 2018

June 2018

UltiPro is great for managing team and personal payroll and benefits-related data

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

UltiPro provides an easy place to gather and view team or personal payroll and benefits-related data.

Cons

It's not always intuitive to know where to find specific information you're looking for, or where to add it in the first place. It often takes a lot of clicking around to find what you're looking for.

Review Source: Capterra
 

Yendi from PF Concepts, Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

Best payroll solution

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

It help us speed the payroll process by 45% more fast.

Pros

Ultipro best trait is the ability to customize the settings or features in a way to mold it on how the business works.This is a very intuitive tool, that even our non tech people can manage and control their own data and find everything they need on UltiPro. The cloud provides a real-time information including reports and dashboards that has the ability for employees to be able to navigate seamlessly and manage their information is made an impact. Very easy to use.

Cons

Very limited on the workflow process in web based. Some features are slower than other, not sure if its because the data is too much. This are small bumps compared to the benefits that this tool offers, so overall it doesn't have too many flaws.

Review Source: Capterra
 


June 2018

June 2018

Locked into a contract with poor support and large price increases

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It tracks Employee time, hours, and supports annual review process and goal setting, poorly....

Pros

Nothing ,it is clunky old technology. Stay Away.... Poor support. Difficult to use, Non-intuitive. Very expensive.

Cons

We purchased a company that had contracted with Ultipro. Our experience has been awful. The original contract allows absurd annual price increases, and locked us into a minimum term. We have had terrible customer support and been let down on multiple occasions when contracting for support on migration projects, etc.

Review Source: Capterra
 


June 2018

June 2018

Recently switched over to UltiPro and having positive experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

UltiPro has been a great platform for our organization. Able to merge multiple areas, previously requiring many products, into one convenient platform.

Cons

Ultipro's customer service is not great. Getting anything changed is difficult and troubleshooting issues can take a lot of time.

Review Source: Capterra
 

Lauren from Intercon
Number of employees: 10,000+ employees Employees number: 10,000+ employees

June 2018

June 2018

Not user friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Employees are able to view paystubs and W2 forms. Also able to keep back logs of previous employees.

Pros

the few pros it has that you can document and hold history of employees and employees are able to view paystubs and W2 forms

Cons

Not user friendly in the slightest. Employees constantly get kicked out of portal and need password reset on a constant basis.

Review Source: Capterra
 

Mitchell from Quest Rail

June 2018

June 2018

My experience with Ultipro has been pretty good. Navigating is pleasing and easy to get around.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to navigate the website. The new mobile app is very nice to have, especially seeing the organization chart.

Cons

Not for sure if it's something within my organization, but the benefits such as health insurance and 401k is a little harder to understand when naming changes.

Review Source: Capterra
 


May 2018

May 2018

Easy to use timesheet keeping

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Very easy to use timesheet logging. Searching is decent to use and easy to request for time off.

Cons

Never really ran into issues during the time I had to use with my company. Was very basic as possible.

Review Source: Capterra
 

Alannah from Evolve Vacation Rental Network
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2018

May 2018

Everything is pretty well organized and easy to find

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

HR through work

Pros

It's very clean and well organized. The software has recently been utilized by the company I work for and its much easier to use than the last one.

Cons

It randomly stops working in chrome for no apparent reason and there are a few too many buttons that don't always have a use. You also cant change your own photo unless you have user rights.

Review Source: Capterra
 

Karie from Melton Truck Lines
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

May 2018

May 2018

We use it for our HR tracking, time sheets, benefits and more

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Everything HR, benefits and more in one system.

Pros

I like that there is a place for everything and it is easy to navigate through the different areas that I have to manage.

Cons

The qualification process they had in place a few years ago to be able to get permission to have access to certain levels of administration was a bit extreme.

Review Source: Capterra
 

Shawn from Sally beauty

May 2018

May 2018

Its real good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

When i worked the changed up the sustem about pay stubs an they introduced us to ultipro i was so happy it got it all

Cons

Only problem is, is when your job wants to block some access from the site making you go through the stress of calling

Review Source: Capterra
 


May 2018

May 2018

Use to view pay documents and tax documentation

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Able to see paystubs and tax documents as well as manipulate direct deposit information.

Pros

Easy to use with a very simple interface. Used to view pay documents as well as tax information. Can also use to change my direct deposit set up as well.

Cons

Have to leave this system to dive further into metrics. Only gives a high level overview of pay/tax.

Review Source: Capterra
 

Lena from SGS

May 2018

May 2018

User Friendly System and completely customizable. Used for payroll and displaying company info

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like how it's customized to show my personal info and how long I been with a company. Great tool to use and has a wonderful time clock tool to punch in and out from your phone as well so you don't need to be in front of a computer

Cons

There is one thing I don't like and maybe can be updated anytime you have to edit the time it needs to have a note where you submit but I think it should allow the user to change the time and then just have payroll approve so it saves them time as well and reflects the adjusted time.

Review Source: Capterra
 


May 2018

May 2018

Great application that handles all HR needs!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Great application that can handle payroll, documents, review processing, and benefits selection. Easy to use and can handle any number of users across any size business.

Cons

Difficulty to find things sometimes. Could be the way it is set up for my company. Wish I could set up my dashboard the way I want it to look instead of a single dashboard view for the entire company.

Review Source: Capterra
 

Ali from Evolve Vacation Rental Netowrk

April 2018

April 2018

Love ultipro, easy to maneuver has everything one needs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to maneuver, has great features and functionality as well a good customer support system. Able to fine everything I need.

Cons

There is nothing that really stands out to me as a con with this software. My only minor complaint is that it can be difficult to keep track of where everything is since there are so many options.

Review Source: Capterra
 


April 2018

April 2018

Basic HR database that isn't very user friendly, robust or customizable.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It works well as a database when your enter data into it and it doesn't do much more.

Pros

There is some interesting core functionality but, overall, the product isn't very user-friendly or intuitive, compared to social media tools and enterprise level software like Workday. There are a lot of software limitations as it appears that the tool has multiple separate modules that don't necessarily communicate well with each other, nor is the implementation team familiar with how to best optimize each tool. If you're looking for a basic HR database, where folks input or enter data manually, this might be for you. If you're looking for a robust and intelligent system that can be customized to adapt to employees' needs, this likely isn't the right fit.

Cons

The implementation team and support is poor to say the least. Rather than taking a solution-focused approach, where they could help you best utilize the tool and maximize its impact, they simply have you answer a laundry list of questions and they program the tool based on your answers. In my experience, the tool is not incredibly easy to use, not very flexible and, should you need to make modifications, you'll be struggling to do so with the implementation/service team.

Review Source: Capterra

  Response: Ultimate Software, Ultimate Software

Date: May 2018

May 2018

 

Hi there, thank you for your feedback. We're sorry to hear about your experience. I would love to work with you to see if we can improve your experience with us. If you're interested in my assistance, please email feedback@ultimatesoftware.com. I hope you have a wonderful day and look forward to hearing from you soon.