UltiPro Software


 

Ultimate Software’s UltiPro® is a cloud-based human capital management (HCM) solution designed to help organizations manage their HR, payroll, and talent needs. A configurable solution, UltiPro has functionality for recruiting and onboarding new hires; calculating and processing payroll; managing time and labor; developing employees through performance, succession, and compensation management; administering workplace surveys; and measuring employees’ feelings about work through sentiment analysis.

Organizations can also leverage UltiPro’s suite of embedded predictive and prescriptive analytics tools, as well as UltiPro’s business intelligence and reporting, across all of its solutions. UltiPro offers employees role-based access for completing such tasks as managing pay and benefits information, setting and tracking goals, and requesting time off; and the solution is available via employees’ computers and mobile devices. 

Ultimate manages millions of people records in the cloud, and thousands of organizations across industries, with employees located worldwide, use UltiPro for HCM.

 

UltiPro - Dashboard
 
  • UltiPro - Dashboard
    Dashboard
  • UltiPro - Requests
    Requests
  • UltiPro - Add/change compensation plan
    Add/change compensation plan
  • UltiPro - Search
    Search
  • UltiPro - Current benefits summary
    Current benefits summary
  • UltiPro - Payroll gateway
    Payroll gateway
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 10

423 Reviews of UltiPro

 

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Software Advice Reviews (380)
More Reviews (43)

Showing 1-20 of 380

Talia from RevZilla.com
Specialty: Software / Technology
Number of employees: 201-500 employees Employees number: 201-500 employees

February 2018

February 2018

Unless you're willing to fight, choose a different product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Be skeptical of everything. There's a reason why I get offered more sporting event tickets, private movie screenings, and various other events from UltiPro, than I receive from any other vendor. They know they're awful and they try to make it up to you by schmoozing so you give them a good reference when a potential client wants to reach out. I have declined 95% of their invitations because not only are they in the middle of a workday, my workload has increased due to project managing their work. Have a forensic attorney read your agreement and no matter what UltiPro says, they will negotiate. Make sure every single detail is in your agreement or you will absolutely be screwed post-live. UltiPro will tell you they do not include service level agreements in their contracts and that is not true. They will hold you to the agreement only when it suits them but definitely not when it screws the customer.

Pros

People get paid, the reports are great, managers find it easy to use, rapid response folks are helpful in a pinch, and it's nice the same service rep stays with you from case opening to close.

Cons

The customer is always wrong, you will pay for EVERYTHING, don't count on your original sales agreement to actually hold up, you will need to beg to change your Customer Relationship Manager at least once (don't let them tell you it's not an option), implementation is at least 100x more difficult and time consuming than the salespeople claim it will be, developing interface files with your vendors will take 6 months and you will project manage the work, and you will be seriously oversold on how fabulous this product is...which is basically what every payroll platform will do but these salespeople seemed more extra than others.

Review Source
 
 

Jessica from Certified DEF
Specialty: Retail
Number of employees: 10,000+ employees Employees number: 10,000+ employees

February 2018

February 2018

Complete Package

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I like how easy it is to post positions, search through candidates. The onboarding was all electronic, and really simple for employees to understand and sign. I love the fact that each employee gets a log in, and can access all of their information.

Cons

With the employee logins, if someone forgot their password, it was nearly impossible get it reset without contacting several different people.

Review Source
 
 

Brett from KVC
Specialty: Healthcare / Medical
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

February 2018

February 2018

Good Features but Struggling with Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Lots of great features for the organization for the money. The ability to perform multiple HR tasks in a single solution is a plus.

Cons

Service and support seem to be struggling. Upgrades are difficult and understanding where you are at in the process is cumbersome.

Review Source
 
 

Chris from Kroc Center
Specialty: Other
Number of employees: 201-500 employees Employees number: 201-500 employees

January 2018

January 2018

Good experience with Ultipro

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

System has many options. I like the reporting tools for PTO. Customer Service is great. Gives ownership to employees.

Cons

Sometimes it can be confusing as software is not the most user friendly. Mobile app upgrades needed. Sometimes PTO was not correct.

Review Source
 
 

Savannah from North 40 Outfitters (CSWW Inc)
Specialty: Retail
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

January 2018

January 2018

HR Analyst/Recruiting Specialist

Ease-of-use

Functionality

Product Quality

Customer Support

NA

Pros

I am a fan of the extensive reporting ability available through BI. The Ultipro Core also offers pretty good user functionality. Ulti University and the Customer Success portal offer great education resources to grow in your familiarity with the software.

Cons

Ultipro Recruiting has been frustrating to work with. The forwarding options for applications are time consuming, and the candidate experience overall is disappointing.

Review Source
 
 

Michael from CBCC
Specialty: Healthcare / Medical
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2018

January 2018

Not worth the cost as features do not function as promised and support does not fix in a timely manner, if at all

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If it was a lower cost option it would be great, but paying more for a buggy, non-intuitive interface does not make sense

Pros

The interface looks nice and simple to use. Lots of easy access to functions, though to get the actual information is a little tricky and not as intuitive as you would think. LOTS of features, but unless you have an army of people to utilize them, they will just be wasted money. Web access is stable.

Time keeping is very good for approval, but lacks a lot of basic rules for rounding.

Cons

Lots of errors encountered during routine things like vacation. Even after a customer support call, it was not resolved - leaving a pending vacation request in limbo that is a year old. Even finding basic information - like how many vacation days does a person have left is a cumbersome process, or even how many they used. It's a hidden menu that makes no sense.

The biggest con is that it looks like it should be a lower cost software, but ends up costing more than ADP without the reliability or expertise

Review Source
 
 

Angela from Carrollton Springs Hospital
Specialty: Healthcare / Medical
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

December 2017

December 2017

Resetting password process is a nightmare!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I am 40 and have degrees and a license. Its ok to allow me to reset my own password.

if you aren't waiting until XMAS, for the administrator to get the password reset, I see my check stub before deposit hits the bank.

Cons

Having to get in touch with the administrator to reset the password is ridiculous. No one does this. Please make it stop.

Review Source
 
 

Rachel from Chautauqua Institution
Specialty: Non-Profit
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2017

December 2017

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Recently starting using the time management function and works well for salary employee. I also like the function of being able to see reports on PTO used.

Cons

According to hourly employees the time management part is a little bit confusing and not user friendly. It doesn't calculate PTO correctly all the time.

Review Source
 
 

Jeanette from Chautauqua Institution
Specialty: Other
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

December 2017

December 2017

Tons of Resources

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

There is a million things you can do on Ulti Pro. There are plenty of canned reports that I find useful as well as the ability to create your own reports based on your specific company needs. Customer service is excellent.

Cons

At times, it can be difficult to navigate through. There is so much information and tools that it can be hard to sort through. I will say although the customer service is great, the ulti pro university training page is hard to know what you want to sign up for and when. There are tours or actually online courses you can take but it is not very clear what you are signing up for.

Review Source
 
 

Angie from Greater Joliet YMCA
Specialty: Non-Profit
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

December 2017

December 2017

Ultipro is fantastic!

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

The overall product is very user friendly and has saved our company a ton of time processing payroll.
We were processing paper time cards and had tried 2 other systems to convert to but were unsuccessful. Ultipro has been the answer to our offices needs and has made payroll a much more efficient process now. Their support system is amazing and we always feel like we have someone there to answer our questions and guide us through a problem.

Cons

Some processes are redundant and there is some things that could probably be simplified. A lot of that may be due to our company's setup (we have a lot of employees with multiple jobs and supervisors)
Also the conversion process wasn't always clear. But again we came from a completely manual process so some of that was due to our lack of technical knowledge

Review Source
 
 

Tena from Chautauqua Institution
Specialty: Non-Profit
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

December 2017

December 2017

Director of Payroll

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have been using Ultimate Software products since 1997 and I have never had a bad experience.

Pros

Easy to use for both the employer and the employee. Reporting on all fields is a huge asset. Interfaces with other UltiPro products. Uninterrupted service.

Cons

Some products are a bit pricey for seasonal businesses. They will negotiate an average user price for PEPM.

Review Source
 
 

Jasmine from Education
Specialty: Education
Number of employees: 10,000+ employees Employees number: 10,000+ employees

December 2017

December 2017

Sufficient for Use

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

It gets the job done. I am able to post my positions and see my candidates information with ease.

Cons

The software isn't all bad, however it is not the most user friendly HR system that I have worked with.

Review Source
 
 

Rachel from Chelsea Groton Bank
Specialty: Banking
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2017

November 2017

Easy to use platform

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Very simple set up on Ultipro. I liked that everything was in one place for each employee. Worked in sync with our time clock system - Dayforce. Ultipro made payroll a breeze.

Cons

I would have liked to see the option for employees to reset their own password. When I was using Ultipro, as the administrator, I had to constantly reset passwords for employees.

Review Source
 
 

Amanda from The Salvation Army Hawaii Kroc Center
Specialty: Non-Profit
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2017

November 2017

Great experience

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

One of the best programs we use at work! The ability to keep track of payroll and have a place for all employees to view their forms is fantastic.

Review Source
 
 

Regina from Sunshine Retirement Living
Specialty: Other
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

November 2017

November 2017

Software that makes your job harder

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

ESS is always a pro; employees like to be able to access their pay statements and the system seemed sufficient for that.

Cons

The reporting capabilities of this software are archaic. Gathering employee personal or benefit information should be as easy as a couple of clicks but in Ultipro you have to go through BI and try to figure out how to build a report. The pre-built reports never had all of the information you needed and the fact that everything downloads in PDF is terrible.

Review Source

  Response: Micole, Ultimate Software

Date: December 2017

December 2017

 

Hi Regina, thank you for your feedback. We’re sorry to hear you are having a less-than-stellar experience with us. I noticed that you may be having some issues with our reporting features and wanted to work with you to find a solution. First, I’m wondering if you have taken of our BI reporting training classes? All of our customers have access to this training for free. Also, regarding your desire to download reports in non-PDF formats – you’re in luck! You should see a “Format” dropdown box and can select to download reports via Excel, HTML, PDF, CSV, XML formats. Finally, if you’re still having trouble, feel free to submit a support case to get further assistance. I hope you have a great day and are enjoying your holiday season!

 
 

Alhassan from Gategroup
Specialty: Transportation
Number of employees: 10,000+ employees Employees number: 10,000+ employees

October 2017

October 2017

Great mid market solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Web interface for this system cannot be beaten. It’s made to be user friendly to both HR and employees.

Cons

The lack of a true mobile app until recently has been my biggest gripe. The capabilities in mobile need to be as good as web. Mobile first as they say

Review Source
 
 

Maria from Marco
Specialty: Software / Technology
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2017

October 2017

Decent product but not overly impressed

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

We didn't have an HRIS system at all and had over 1,000 employees. Getting a system is better than nothing. We are paperless in the onboarding of new employees which has saved me a lot of tracking down of I9s like we used to have to do. The onboarding has been a great asset for new hires - they can complete all policy forms before starting as well as complete direct deposit, I9, W4 info. That has been very beneficial and new hires say that impressed them!

Cons

There are a lot of times where E-Verify doesn't work with UltiPro so I have to remember to go back when it is working to process a new hire in E-Verify. I have a hard time finding specific information in Core when looking for it. It just seems like the info can be hard to find. There are also a lot of steps to save info. You have to make sure to hit save over and over for the change to take place

Review Source
 
 

Jessica from Cedar Springs Hospital
Specialty: Healthcare / Medical
Number of employees: 201-500 employees Employees number: 201-500 employees

September 2017

September 2017

Great HR/Payroll Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Liked it a lot!

Pros

Did not have many issues, we liked the web-based ease of using their system. The system is very intuitive and works well for large businesses as well as small.

Cons

Would have liked more canned reports that were already created. Other than that we did not have many issues with this system.

Review Source
 
 

Lillie from Aavid Thermacore
Specialty: Manufacturing
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

Human Resources Director

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I love that it is user friendly and how the product easily integrates with our benefits. I also love how easily the software helps me remain compliant with the ever changing HR laws.

Cons

I least like that we have not yet been able to integrate the system with our 401k vendor. We can provide everything regarding 401k with the system, however, we still have to create a file feed to send to our vendor.

Review Source
 
 

Prab from Episcopal Senior Communities
Specialty: Non-Profit
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

August 2017

August 2017

Ultipro

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Good solution for a large organization with ample IT and HR resources on tap

Pros

Overall the system is quite robust and able to perform all aspects of Human Resources and Payroll. The best way to benefit from the robust database is to have an in-house HRIS analyst that focus' his/her time on developing and building the system. Some modules are not user friendly nor intuitive.

Cons

Service requests are completed slowly. Fees add up quickly for service requests that require added programming. Sometimes wait over 6 weeks just to get a service/project person assigned. Variety of different groups within Ultimate focusing on different areas of the system and many times the groups don't speak or take the time to understand all sides - feels like getting the run around.

Review Source
 
 
 
Showing 1-20 of 43

Stephanie from St. Louis Arc

February 2018

February 2018

We use ultipro to manage employee records and time. It's useful for managing compliance as well.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Being able to customize logins to create tailored access to employee documents for auditors. It is easy for them to navigate and makes audits simpler to manage.

Cons

The phone interface doesn't have all of the functionality of the website. The phone version has an appealing look but you can't access everything.

Review Source: Capterra
 

Ashante from Mophie
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

January 2018

January 2018

Great time keeping and vacation storing database

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It is quick and easy for timekeeping and for time off requests.

Pros

I love how I can request time off, I can clock in and out, also look at my pay history and hours worked over the course of my time at my job. The reporting feature makes for very easy and streamlined way to see how much vacation time you still have left and how much you've accrued.

Cons

Sometimes it locks you out and so we have to fill out manual sheets. This is probably the only con I can think of as it's a really good database.

Review Source: Capterra
 


January 2018

January 2018

Makes checking out your pay/pay history SO easy.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

UltiPro is about the easiest HCM software's to use. I've been using it for over 3 years now and I truly enjoy how intuitive it is. We recently began using the UltiPro App (on my iPhone) and it's such an simple process to request time off and check pay history.

Cons

The company hierarchy functionality seems to be a bit lacking, but not bad at all. It's still one of my favorite features.

Review Source: Capterra
 


January 2018

January 2018

nice finished product for payroll

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

a very nice cloud based solution that I can access anywhere with an internet connection. Well designed UI and easy way to change direct deposit information

Cons

I would like to get email reminders or notifications when a paycheck is being deposited to my checking account.

Review Source: Capterra

  Response: Ultimate Software, Ultimate Software

Date: February 2018

February 2018

 

Hi there, thank you for providing us with feedback. We're thrilled to hear you are enjoying your overall experience with us. I just wanted to let you know I have shared your comments with the team to help us improve. I hope you have a great day!

 

Rebecca from Transplace
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

January 2018

January 2018

UltiPro is an UltiAmatuer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The benefit of accessing all HR items in one place.

Pros

This software allows the user to access all their HR needs in one location (company forms, career items, time management, pay and benefits).

Cons

The functionality of this software is not user-friendly. For example, when I have a "To Do", it pops up on my home page, however when I click on it - it doesn't take me to that item, it takes me to another page entirely and I have to go to a different link to access my to-do. Everything I need should be available to me on my home page and it's not.

Review Source: Capterra

  Response: Ultimate Software, Ultimate Software

Date: February 2018

February 2018

 

Hi Rebecca, thank you for your feedback. We're happy to hear you enjoy the fact that our solution is unified. I do see you have some concerns, and we're really sorry you are finding your experience with us to be less-than-stellar. I just wanted to let you know that I have shared your comments with the team to help us improve. I hope you have a nice day.

 


January 2018

January 2018

Version 1.0? Beta?

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

When it works, it's fine. I just swipe my employee badge on the (add-on) scanner and I'm in. .

Cons

If you forget your password and need help, the HR department (in my case anyway) is the P.O.C. on that -- not your company's tech support department. You are basically screwed if you forget your password. I can't even file my tax returns (now going into year 2!!) all because I can't remember my password. This is a huge single point of failure with this tool.

Review Source: GetApp
 


December 2017

December 2017

Used this for 5 years at a restaurant company. It was a great solution for payroll and for hiring.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like that it is a one-stop shop for all things payroll, hiring, onboarding, and tenure. It helps teams to stay organized and on top of things.

Review Source: Capterra

  Response: Ultimate Software, Ultimate Software

Date: February 2018

February 2018

 

Hi there, thank you for your feedback. We're thrilled to hear you enjoy our unified solution. I hope you have a nice day!

 


December 2017

December 2017

Ultipro is an above average piece of compensation management software that can still improve

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It really does what it sets out to do on a basic level, which is to manage an HR process that could otherwise be cumbersome.

Pros

Great for decentralizing HR info and putting it into the hands of each user as allowed by the admin. It has a really good user interface on the web once you get used to it. And it makes on-boarding a simple and painless process.

Cons

It's not exactly easy to use and understand at the first go. Not as customizable as I'd want it to be. And it's expensive for an HR dept with a limited budget.

Review Source: Capterra

  Response: Ultimate Software, Ultimate Software

Date: February 2018

February 2018

 

Hi there, thank you for your feedback. We're thrilled to hear you are enjoying your overall experience with us. Have a wonderful day!

 

Renee from Kentucky Youth Career Center

December 2017

December 2017

Ultipro is a very user friendly!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is easy to learn to use. It makes time sheets and payroll a breeze. We are going to start doing staff files on it soon.

Cons

It took my staff a while to get used to it. The biggest issue we have had is they can't clock in or out if the internet is down.

Review Source: Capterra
 

Dominic from Verve, a Credit Union
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2017

December 2017

Excellent Payroll and HR Solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The program is very easy to navigate and user-friendly. Since we started using UltiPro, we're able to do all of our benefit elections through the program and it works great.

Cons

I'm told by HR that we aren't able to add custom fields to the program to retain additional information on our team members. There are some reports that we'd like to generate combining this program with our banking program, but we're not able to put the employee's banking software ID in UltiPro.

Review Source: Capterra
 

Elle from Chicago Public Media

November 2017

November 2017

Easy to use, but could be better

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ultipro is user friendly. There are several tutorials inside the program if you need a refresher on how to use. I mostly use for time off and vacation but it inside it stores all your employee and employer information, so you can easily access it.

Cons

There are several tutorials on how to use the product which is nice, however it could be much more user friendly. The layout seems odd and not always easy to do simple tasks.

Review Source: Capterra
 

Annette from GreenSky
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

November 2017

November 2017

We have been using Ultipro software for our HRIS System serving 1,000 employees

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Access to all employees HR files

Pros

I like the various functions that Ultipro is capable of. From payroll, Time clock and time off control, keeping a database of employees positions, salaries, name, address, email address, PTO and Personal Day bank and actual time clock. There is an applicant tracking system but we don't use it at this point.

Cons

There is a lack of support from the Ultimate software team. Any requests for service take an inordinate length of time. (months). The service is then not done correctly. We had file feeds giving our 3rd party providers wrong dates of employment, number of hours worked incorrectly. So we had to manually update this provider with the correct information. This delayed our employees getting approved for Family Medical Leave Act and Short Term Disability. When contactly Ultimate, they were not accommodating in getting the file feeds corrected, even though it was their fault. The initial launch of Ultipro was rough as well. Wrong data and mistakes in the files with Ultimate Software Team unaccommodating.

Review Source: Capterra
 

Jacob from OmniTRAX

November 2017

November 2017

UltiPro has a good user experience, and a good backbone to support those users

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

- Good interface, easy to use and navigate through
- Customizable to fit the organizational structure
- Feature rich

Cons

- Workflow features are either feature-light or non-existent
- While there are customization options, there are very few you can do yourself
- Difficult to tweak UI settings, what you see is what you'll get

Review Source: Capterra
 

Lori from BlueShore Financial
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2017

November 2017

User friendly, integrated system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Many - ease of use, access to consolidated info.

Pros

integration between platforms; user friendly/intuitive; invest back in customer development through workshops, etc. Good training.

Cons

Some limitations requiring expensive custom fixes. It is not cheap, but it is also a quality product

Review Source: Capterra

  Response: Ultimate Software, Ultimate Software

Date: November 2017

November 2017

 

Hi Lori, thank you for your feedback. We're thrilled to hear you are enjoying your experience with us. I just wanted to let you know I have shared your comments with the team to help us improve. I hope you have a great day!

 

Matthew from The Salvation Army Kroc Center Hawaii

October 2017

October 2017

Love it!

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

It has put the tools and information about our people and teams right into the hands of the staff. No longer is HR the source of all the information and forms. This has been a huge freeing process. We are adding complete payroll and timekeeping features soon.

Review Source: Capterra

  Response: Ultimate Software, Ultimate Software

Date: October 2017

October 2017

 

Hi Matt, thank you for sharing your feedback. We're thrilled to hear you are enjoying your experience with us. Have a great day!

 

Chad from Instructure
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

August 2017

August 2017

Seems to work good for what our company uses it for. Easy to navigate.

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Easy to navigate, gives me the info I need. I like being able to easy see all of my HR info and update it easily.

Cons

UI seems a bit clunky and dated. It's not fancy but it gets the job done. Sometimes it takes a bit of time to load but nothing extreme.

Review Source: Capterra

  Response: Ultimate Software, Ultimate Software

Date: September 2017

September 2017

 

Hi Chad, thank you for providing us with feedback. Comments like yours help us improve, and I have shared yours with the team to help us do just that. Thank you!

 

Kacey from Instructure

August 2017

August 2017

A great tool for managing employee records

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to manager open enrollments and family status. Also seeing pay history is really easy. I also enjoy how simple it is to see current benefits.

Cons

The interface is a tad unintuitive, I had to remove a dependent and that was a very difficult process, as the UI makes it VERY hard to do it and I needed to get my admin to help with this.

Review Source: Capterra

  Response: Ultimate Software, Ultimate Software

Date: September 2017

September 2017

 

Hi Kacey, thank you for your feedback. We're happy to hear you are enjoying your overall experience with us. Have a great day!

 

Amy from Drees Homes
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

August 2017

August 2017

Time card and vacation requests user

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

I am just a basic user of the system, but I find it very easy to use. I can log my weekly hours and vacation requests with very few mouse clicks. The system also reminds me to submit my timecard - very helpful. We also use it for our tax paperwork and it works seamlessly with most tax prep software.

Cons

When entering less than a whole day of vacation / sick time request you have to go to advanced options to change the number of hours. This is not intuitive.

Review Source: GetApp

  Response: Ultimate Software, Ultimate Software

Date: October 2017

October 2017

 

Hi Amy, thank you for your feedback. We're thrilled you are enjoying your overall experience with us. Have a great day!

 

Brandon from instructure

August 2017

August 2017

I use ultipro as it is what my company selected. Up to this point I haven't had any issues

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It work, I am able to view details about those that report to me and also review my pay stubs and other tax information.

Cons

A little unintuitive. The ui can be confusing and not super user friendly. It would be nice to be able to view/compare data across pay periods more easily.

Review Source: Capterra

  Response: Ultimate Software, Ultimate Software

Date: September 2017

September 2017

 

Hi Brandon, thank you for providing us with feedback. We're happy to hear you are able to easily manage your employees with UltiPro. Have a great day!

 

Jodi from Schechter

June 2017

June 2017

Functionality very limited with payroll w/ regards to vacation accrual, PTO adj after the fact etc.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Mutitude of functions. Probably great for companies that are very large, our company however is quite small, so many of the bells and whistles are lost on us. Our parent company uses it, therefore we have to use it.

Cons

We do not use the accrual system the way ULTIPRO has it set up. Therefore I need to track vacation and sick time separately to keep track of balances.

Review Source: Capterra

  Response: Ultimate Software, Ultimate Software

Date: September 2017

September 2017

 

Hi Jodi, thank you for providing us with feedback. Comments like yours help us improve and I have shared yours with the team to do just that. Have a great day!