UltiPro Software


 

Ultimate Software’s UltiPro® is a cloud-based human capital management (HCM) solution designed to help organizations manage their HR, payroll, and talent needs. A configurable solution, UltiPro has functionality for recruiting and onboarding new hires; calculating and processing payroll; managing time and labor; developing employees through performance, succession, and compensation management; administering workplace surveys; and measuring employees’ feelings about work through sentiment analysis.

Organizations can also leverage UltiPro’s suite of embedded predictive and prescriptive analytics tools, as well as UltiPro’s business intelligence and reporting, across all of its solutions. UltiPro offers employees role-based access for completing such tasks as managing pay and benefits information, setting and tracking goals, and requesting time off; and the solution is available via employees’ computers and mobile devices. 

Ultimate manages millions of people records in the cloud, and thousands of organizations across industries, with employees located worldwide, use UltiPro for HCM.

 

UltiPro - Dashboard
 
  • UltiPro - Dashboard
    Dashboard
  • UltiPro - Requests
    Requests
  • UltiPro - Add/change compensation plan
    Add/change compensation plan
  • UltiPro - Search
    Search
  • UltiPro - Current benefits summary
    Current benefits summary
  • UltiPro - Payroll gateway
    Payroll gateway
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 10

487 Reviews of UltiPro

 

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Software Advice Reviews (425)
More Reviews (62)

Showing 1-20 of 425

Matt from BrightEdge
Specialty: Software / Technology
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2018

April 2018

Strong Product, Decent and Improving UI, Reporting Good But Not Perfect

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Configuration is great most of the time - you can get it do nearly everything you should need. Modular means that you can grow into the system. The UI is decent and improving. Reporting is very powerful. Really decent, scalable solution for the price. Fits a 300 - 8000 person company without a problem.

Cons

If you are moving outside of the U.S. and Canada the international configuration isn't optimal and there are some features/functions which are not supported internationally although they are working on it. There is some glitchyness with reporting as it's based on SQL rather than Excel, but it's incredibly powerful and nearly every field is reportable with a little work. Mobile app is glitchy, especially around Time Management and Leave.

Review Source
 
 

Natalie from Modern Woodmen of America
Specialty: Insurance
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

April 2018

April 2018

User friendly and easy on the admins

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

UltiPro has helped our company transition from a mainframe and many paper processes seamlessly. We can now offer employee self service (and transparency), quick report building and generating, process improvement for performance management, a candidate friendly experience and endless possibilities for enabling future functionality (mobile, LMS, etc).

Cons

We are not crazy about the salary planning feature. It is a little clunky for our organization and we wish it was as easy as it is to distribute reviews. This can certainly be improved upon and Ultimate Software listens to their customers, so I think it will be in the future.

Review Source
 
 

Tammy from Covenant Surgical Partners
Specialty: Healthcare / Medical
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

April 2018

April 2018

Fantastic product and our transition to UltiPro as an in-house HRIS system was virtually seamless.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would recommend this product to anyone looking for the full package in a business solution. Their customer service and support staff are all awesome.

Pros

The system is very easy to use, not for just the administrators, but the for the associates as well. Very user friendly.

Cons

The BI functionality is not always as easy, sometimes there are a lot of steps to add criteria to a report.

Review Source
 
 

Andrew from Cardinal Innovations Healthcare
Specialty: Healthcare / Medical
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

April 2018

April 2018

Fantastic fully integrated HRIS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Very user friendly on both administrator and employee side. Continuous updates and improvements pushed out to customers at no cost. A true fully integrated HRIS through the entire employee cycle.

Cons

Customer service works on case system, which occasionally can cause slow response. But you can always escalate to your dedicated account manager team.

Review Source
 
 

Marilyn from Family and Childrens Services
Specialty: Non-Profit
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

April 2018

April 2018

Love working with Ultipro and easy response for cases

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

None to add

Pros

User friendly and when putting in cases I receive printed information on how the issue was corrected for future use

Cons

slow process when payroll processing, we have a large amount of staff that are in and out of ultipro daily

Review Source
 
 

Katherine from ClinicalRM
Specialty: Other
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2018

April 2018

UltiPro saved us!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

UltiPro allowed us to become electronic and we can now focus on process improvement which has been great. We have streamlined processes into the system for tracking, storage, and reporting purposes.

Cons

There is nothing bad I have to say about UltiPro - it has been great to work with and is the best system I have seen.

Review Source
 
 

Lisa from S&T Bank
Specialty: Banking
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

April 2018

April 2018

UltiPro

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

-Easy to use
-Integrates with onboarding and our core system
-Updates add necessary features
-Communication and email features work seamlessly with applicants
-Applicants can add references to their profile

Cons

-More features still needed, cross-boarding for hiring internal candidates
-Customer service often give response of "known issue" and often feels like there isn't a person to speak with
-Candidates often complain that they can't import their Presence into applications and takes time to complete for each application.

Review Source
 
 

Jeanne from Human Kinetics, Inc.
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Definitely worth the investment!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We came from an outdated server-based system that had very limited functionality. Moving to UltiPro was like moving from a Model-T to a Cadillac. So many bells & whistles, reports, and functionality. We've enjoyed learning to use them.

Pros

Patient and professional support staff
BI reporting - both standard reports and creating custom reports
Ability to easily track and reconcile benefit enrollments on a monthly basis
The community file in BI reports so I can share reports I've created with other managers/directors
Talent Management module! With the enhancements in 2018, it meets are needs exactly.

Cons

Creating new workflows can be a little intimidating. I've enabled all the necessary standard workflows and am now working on customized workflows. Support staff have been very helpful in answering questions.

Review Source
 
 

Tena from Chautauqua Institution
Specialty: Non-Profit
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

April 2018

April 2018

Ultimate - UltiPro anyway you spell it keeps your sanity

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I love UltiPro and have been using it since 1997. Over the years we have added features - with the time management being the most recent. I cant say enough about how user friendly the software is. They have made my j ob much easier and streamlined in many many ways.

Cons

Their price isnt always with in my budget - but they are willing to work and negotiate with me, which usually gets me what I need.

Review Source
 
 

courtney from bojangles
Specialty: Retail
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

April 2018

April 2018

Can not log in on desktop

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

nothing at all worse ever, beyond pointless.

Cons

you literally can not access your information from anything other than your phone, you cant log in anywhere to print pay stubs or anything.

Review Source
 
 

Lori from VersaLogic Corporation
Specialty: Distribution
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

UltiPro HRMS Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If choosing this product, recommend going through a distributor, as customer service provided by Ultimate Software was unsatisfactory.

Pros

Fairly intuitive user interface. Integrated well with 3rd party Time & Labor module (TimeForce). Handled union environment well, with different pay scales by job.

Cons

Did not have embedded time and labor module. Clunky reporting with limited filter capability. While user interface was intuitive, it definitely needed an update.

Review Source
 
 

Cindy from Kimley-Horn
Specialty: Engineering
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

April 2018

April 2018

UltiPro is a pretty easy software to use

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

As a user - The categories are pretty easy to find - and labeled well so that you know what you're going to find under each category. You can add Favorites - so places that you go frequently, so that you don't have to drill into the categories to get to them.
I'm also an administrator of certain data - so being able to take care of things for other staff is also easy and manageable as well.
You can even get notifications that what you do is taken care of as a user and as an administrator.

Cons

There is one limitation to the product that I notice and deal with - it is for me the limitation of field length (amount of characters per field). You have to be creative when you're setting up items in dropdown lists for staff to be able to choose from and still be able to push across what they're choosing.

Review Source
 
 

Mary from Steinbach Credit Union
Specialty: Banking
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2018

April 2018

Ultipro

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I really like the product and wish I had more time to learn and test the system. I am the only person on my team, from conversion left with the organization. That creates it's own challenges as I am the primary payroll processer and report writer.

Pros

I really like the system. It has been a great move for us. I like all the functionality that we have with this product

Cons

I don't like that we have to pay for some add on features per user. I understand that this is a software company but sometimes the development is really cool and would be a great add on, but organizationally we are not able to pay for this feature.

Review Source
 
 

Cody from RainSweet, Inc.
Specialty: Manufacturing
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2018

April 2018

UltiPro, the Ultimate solution!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Overall UltiPro is a superb product that has many different modules to meet the demands of growing companies. From payroll, time and attendance, and benefit administration, UltiPro can help lead the way to drive efficiency and promote a better experience for administrators and employees.

Pros

The ease of which one can use UltiPro is second to none!
The user experience is easy to navigate and they are constantly adding new features.
The extensive modules that are available under the Human Capital Management umbrella like benefits, applicant tracking, time and attendance, compensation management, and more!
Excellent customer service 24/7.

Cons

The mobile app integration and functionality needs some work, mainly with push notifications.
The ability to make global or batch changes on groups of employees is very difficult, if not impossible.
It can be difficult to understand the reporting features, you must build your own as the provided template reports just don't cut it.

Review Source
 
 

Brandy from Northwest Bank
Specialty: Banking
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2018

April 2018

UltiPro offers a comprehensive HRIS that has helped streamline several of our processes with a user friendly system.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Our previous provider was not nearly as comprehensive in their offering or their customer service. We couldn't be more pleased with UltiPro!

Pros

The customer service UltiPro provides is top notch. They are responsive and welcome our feedback. (They even make changes based on it!)

Cons

At times we have ideas that we'd like to implement, however not enough other companies are requesting the same ideas so they aren't always implemented.

Review Source
 
 

Judy from Hunton Andrews Kurth
Specialty: Legal
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

April 2018

April 2018

Ultipro - your one choice stop!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ultipro is an easy system to use. Great support for behind the scenes fixes. Makes your employees happy!

Pros

Ultipro gives you all you need to enhance your employees experience from hire to term and more! Always new enhancements to make your experience even better.

Cons

Customs are needed for some modules and could be expensive, but also are available to make the system feel like your environment.

Review Source
 
 

Dakota from Hofman Hospitality Group
Specialty: Hospitality / Travel
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

April 2018

April 2018

Happy UltiPro Customer!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

The ability to customize the system to fit our organization. We also love their customer service and flexibility!

Cons

Single sign-on modules. We wish UltiPro would build their own platforms instead of contracting out.

Review Source
 
 

Alexander from The Gardens Casino
Specialty: Other Services
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

April 2018

April 2018

Disaster

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The product could be tailored to suit a variety of needs, however; extensive training was required in order to accomplish any significant modifications.

Cons

This product was sold to us as a "Completely Web-based" product. It wasn't. The "Back office" which wasn't mentioned at all in the sales presentation, required a citrix connection to Ultimate's mainframes. Other, numerous logins were also required. The product appeared to be in a beta stage and yet was marketed as fully functional. Combine this with their inexperienced support team which performed programming in our production environment and lacked any degree of responsiveness, and what we were left with was 3 years of frustration and overall profound dissatisfaction.

Review Source
 
 

Leanne from The Summit Center
Specialty: Education
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

April 2018

April 2018

UltiPro is a very easy site to use becuase of the step-by-step instructions for each tool available.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I like how easy it is to contact customer service when I experience an issue. I really enjoy the video tutorials as well that can guide me through a new process.

Cons

There really isn't too much that I don't like about UltiPro. I do wish it gave us a warning as to when our PTO calendar needs to be reset because of the issues some employees were having with their PTO.

Review Source
 
 

Rose from CHS
Specialty: Healthcare / Medical
Number of employees: 10,000+ employees Employees number: 10,000+ employees

April 2018

April 2018

Ultipro meets all our needs.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ultipro meets all our needs and then some. The customer service we experience from this company cannot be compared. Our CSR is an amazing person and if she cannot fix something, she finds someone who can. Timely. With a great attitude. I have never found that kind of support with any other company I worked with. If a payroll problem crops up, they have a dedicated line for that, realizing payroll is very deadline driven.

Pros

Ease of use, tons of virtual training available, top notch customer service, customization available. Ease of use for employees. Import and Export integration. Reports readily available both in Ultipro Web and Cognos. Report writing ability available. Dashboards available. SSO configurable. Integrated Tax Setup.

Cons

We are a large enterprise, some of the modules are for smaller customers. Tax recon can be a bit cumbersome, but manageable.

Review Source
 
 
 
Showing 1-20 of 62


April 2018

April 2018

I used UltiPro as an HR Generalist, and the software is great!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Online portal is easy to navigate and use for self service, and the reporting capabilities are phenomenal. Excel based customizable reports for almost anything.

Cons

Back office is a little bit clunky to use when first learning, but after getting used to it, it's not an issue.

Review Source: Capterra

  Response: Ultimate Software, Ultimate Software

Date: April 2018

April 2018

 

Hi there, thank you for sharing your feedback! We're happy to hear you enjoyed leveraging UltiPro. I hope you have a wonderful day!

 

Blaine from Buffalo Wild Wings

April 2018

April 2018

One stop shop for all of your help and payroll needs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

All training, hiring, payroll, and planning needs for your business in one place. Can be quickly learned for new managers.

Cons

Inventory has to be manually entered, but this is not uncommon for any software similar to this product.

Review Source: Capterra
 

ANGIE from Good Earth Learning Center

March 2018

March 2018

I really loved this HRIS system. It was innovative and kind of a one stop shop.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I loved the experience of launching a different HRIS system and I really appreciated having so much information all in one system.

Pros

I loved being able to keep payroll and other human resource information in the same system. I also loved being able to post jobs and gather applications from this resource.

Cons

The worst part about this system was the changeover and start up. The customer service was not great and it seemed like the turnover for that company during our transition was really high and a lot of communication was lost.

Review Source: Capterra
 

Kristen from AAACCVB
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

All-in-one HR system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ultipro has capacity to store lots of information and run multiple functions within the HR department. It can track hours, goals, performance evaluation, pay, etc. It is user friendly and the reporting aspect is great. The software is easy to navigate. Great customer support. This is a fantastic software to manage all employee benefits, especially since I am a 1-person department and manage all of the finance and HR for my business.

Cons

The PTO calculation and rollover isn't the best. Especially with the new Sick/Safe leave act, I have been relying solely on ADP, our payroll software to track all PTO and leave. It is easy enough and since the hours need to be on the pay stubs anyway, it saves me a step. The performance evaluations are cumbersome to my users because the goals must be manually changed each year, they do not automatically carry-forward from year-to-year.

Review Source: Capterra
 

Kayla from Uptime Energy

March 2018

March 2018

I prefer Trinet. Here are some things to think about

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Each employee can gain access or rather "self service" at any time to change reference or customize HR related needs and issues. Its very user friendly.

Cons

Their team seems really disorganized and when you need customer service or a real person to talk to and deal with, I feel like you get passed around the service team a lot. You really have to stay on top of them to get answers.

Review Source: Capterra
 


March 2018

March 2018

Wonderful, comprehensive system for all of your HR needs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Efficiency and tracking personnel changes

Pros

Ultipro has the type of versatility and customization features needed for small and large companies alike. It's highly customizable so that you can use it for all of your HRIS needs. What I like most about Ultipro is the integration across multiple facets. Your employees' files are stored electronically and the permissions you give the employees allow you to use the system to track and approve changes to position, title, pay, benefits and employees can change their address and names, all electronically.

Cons

Ultipro's customer service is probably the worst feature as getting anything changed or having to troubleshoot issues can take more time than you have, especially within a large corporation.

Review Source: Capterra
 

Gregg from MBPCE

March 2018

March 2018

I use UltiPro everyday and it takes care of all my career goals and pertinent information for my job

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The app! The mobile app is great. I also really enjoy doing employee reviews directly in UltiPro. It is very easy to request time off.

Cons

When we merged companies I still had two instances in the system so that function was not seamless. The support team was not the greatest in squaring this away.

Review Source: Capterra
 

Jessica from Magnolia Bakery

March 2018

March 2018

Not User Friendly. Poor customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It had a lot of features (hr, payroll, hiring, etc). You could easily track PTO. Their reporting feature is probably their biggest strength. They have customizable reports but you can also build your own reports and have access to almost all of the raw data.

Cons

It is not easy to use for administrators or employees (just to look at their pay stubs or update direct deposit). A few times our payroll was messed up because they sent the wrong file to the bank. They were not quick to correct any errors.

Review Source: Capterra
 

Dakota from Standard Plumbing Supply
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

March 2018

March 2018

Easy to learn

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This software took so little training to get the hang of, and my coworkers also picked it up very fast. We haven't switched everyone in all of our branches to use this yet so it's difficult to coordinate but I hope they switch soon.

Review Source: Capterra
 

Dr Abe from Various Cruise Lines Organizations

March 2018

March 2018

Good software for small company with limited human resources department

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The benefits that you get from this software is that it helps with various human resources functions and this comes in handy when you have a small human resources department.

Pros

This software can be used to help with ongoing employee learning and training development. It also helps with the recruitment of new employees and bringing them onboard.

Cons

You cannot check the real time processing of payroll until that period has been processed. Thus, only once the pay period has been processed can you then check real time results.

Review Source: Capterra
 

Paulino from Armario Joyería
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

It is simply an administrative assistant of excellent quality

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

UltiPro has helped us a lot when carrying out some administrative or human resources tasks, being a small company we do not yet have the resources to create a human resources area, so Ulti Pro has always helped us to handle those kinds of issues

Cons

In the contras that we find the tool is that it is not always so accurate at the time of throwing the requested data, maybe this is an error at the time of using the tool, but in all the time that I have used this has happened to me only 2 times

Review Source: Capterra
 

Gibeth from My First Academy

March 2018

March 2018

The price is a bit much

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

There are lots of features, but not the easiest to use at times. It has easy access to functions, which is a plus.

Cons

We encountered some problems when trying to enter information on vacations, or days off requests, customer service was able to help after lots of trial and error.

Review Source: Capterra
 

Colleen from Green Plains Inc

March 2018

March 2018

Easy to Use, Good Customer Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

UltiPro is very easy to use and accessible from every web browser. It has many options to 'turn on' for administrators and employees find their view very easy to navigate. When I've needed to contact customer support, they have been help. There is a useful tool called the 'Learning Center' that answers many trouble shooting questions people have had in the past.

Cons

In the 'Recruitment Gateway' (ATS portion), it can be tedious to manually forward each candidate to the a hiring manager. It would be very helpful if there were an option to select multiple candidates to forward on to a hiring manager.
Additionally, the app version of UltiPro is very limited. We have not turned on this feature, as the customization options are (currently) extremely limited.

Review Source: Capterra
 

Melissa from Starkey
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

March 2018

March 2018

I use UltiPro software regularly to submit and manage my PTO requests and monitor my pay.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This software allows me to easily access information about benefits I receive from the company I work for. I find it simple and easy to use and navigate.

Cons

I think the software would benefit from an update to its layout. I don't like that the menu is a tiny drop down. I think it would be better if it displayed all the menu options along a left navigation panel.

Review Source: Capterra
 

Brian from AHRC

March 2018

March 2018

Ultipro

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Finally out pay stubs are available from a SAAS model. Mobile app is quite nice as well. Easy to reset passwords from the portal.

Cons

The reset password options are brutal for out users. They are required to remember challenge questions regardless of reset method. We reset 100s of account each week.

Review Source: Capterra
 


March 2018

March 2018

Can be a lot better

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It made processing requests from the field a lot easier to manage and keep track of.

Pros

I do like the report writing functionality compared to other systems. I also see that they are trying to update the look of the front office to make it more user friendly.

Cons

The response time when submitting a ticket is horrible and the amount of customs required to maintain a system is not adequate. We were looking at the new onboarding module and it has less functionality than the previous version. Doesn't make sense to me.

Review Source: Capterra
 

Kathy from Lifetime Products
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

March 2018

March 2018

Easy to use, great customer support. Company is always looking at ways to improve and update.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Being able to put all of our employee information into one system is fantastic. We are able to run reports, input training as well as confidential paperwork. Paperless is so much easier than keeping track or loosing the info. The programmer's are always looking at ways to improve the system and add more features.

Pros

All of your HRIS info in one spot. Easy to locate and add documentation. Graphs, reports and so much more. In the process of implementing onboarding to make the experience easier for new hires.

Cons

Would like to use other features and programs. The cost is a little high. Have not been able to get upper management onboard yet. Will keep trying.

Review Source: Capterra
 


February 2018

February 2018

UltiPro helps people simplify work

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This helps people simplify work

Pros

UltiPro helps create reports to give to upper management, department heads and supervisors in a timely fashion versus our previous HRIS system.

Cons

UltiPro doesn't have a dedicated icon for smartphones where the system administration can be loaded.

Review Source: Capterra
 

Shivakant from Micro Focus

February 2018

February 2018

An excellent solution for streamlining HR functions

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

UltiPro for Pros

Pros

Some best part of it is Employee and Manager self-service features, excellent recruitment product that allows multiple managers to view candidates, allows HR to track multiple jobs for employees, ability to share metrics and reports with leadership team

Cons

I would like to have the ability to project accrued PTO to a future date and Building templates to allow for more admin vs. needing to go to Ulti to process

Review Source: Capterra
 

Stephanie from St. Louis Arc

February 2018

February 2018

We use ultipro to manage employee records and time. It's useful for managing compliance as well.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Being able to customize logins to create tailored access to employee documents for auditors. It is easy for them to navigate and makes audits simpler to manage.

Cons

The phone interface doesn't have all of the functionality of the website. The phone version has an appealing look but you can't access everything.

Review Source: Capterra