UltiPro Software

4.07 / 5 (907) FrontRunners

Our advisors have recommended this product 40 times in the last 30 days

What is UltiPro?

Ultimate Software’s UltiPro® is a cloud-based human capital management (HCM) solution designed to help organizations manage HR, payroll, and talent needs. A configurable solution, UltiPro has functionality for recruiting and onboarding new hires; calculating and processing payroll; managing time and labor; developing employees through performance, succession, and compensation management; administering workplace surveys; and measuring employees’ feelings about work through sentiment analysis.

Organizations can also leverage UltiPro’s suite of embedded predictive and prescriptive analytics tools, as well as UltiPro’s powerful business intelligence and reporting, across all of its so...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

907 Reviews of UltiPro

Average User Ratings

Overall

4.07 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(301)

301

4 stars

(383)

383

3 stars

(162)

162

2 stars

(32)

32

1 stars

(29)

29

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 907 results

February 2020

Ashley from Medifast, Inc.

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2020

What's not to love here?

I've been using UltiPro for nearly 8 years now and the service is amazing. I love the people and the tenure is long at this company. I like working with the same folks sometimes as we develop a friendship. They are open to feedback and are responsive and I really like how they take their time to help you understand your request is being met.

Pros

I like the ease of use of the tool. It's user friendly and there's so much you can do in the software. UltiPro is always finding new ways of making their tool better and I love that part.

Cons

What do I like least about this is that there's not an assigned payroll specialist to a company.. Even if the option is to pay extra per year to have one. If we have a payroll person who needs help or they resign and we are left payroll person-less, it would be nice to have a designated person to assist... Only other thing I didn't like the most is that the Performance Management module isn't as customizable as I'd like... would love the option to make all items editable and the option to remove/hide certain drop downs, etc..

May 2020

Megan from Streck

Company Size: 201-500 employees

Industry: Medical Devices

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

May 2020

If you need a new HRIS system, UltiPro should be on your list!

We have been really happy with our experience with UltiPro. We are going on 3 years now and still are improving our processes as they continue to upgrade and make good improvements to their software. We appreciate working with our salesman, [SENSITIVE CONTENT HIDDEN] still even though he doesn't need to be part of the team he still stays in contact! The system is easy to use for all levels at the company and are pleased with the products they offer.

Pros

There are a few good things I like about UltiPro. I like their reporting system and having a wide-range of reports available by a click and no need to recreate a new report. They also offer reports you never thought you would use, but after using it is a great tool and resource to have! The online customer success portal is a nice feature to help you find the answer you are looking for, but also having an option to create a case and have a representative look into your question and contact you via phone or email to resolve. The app is getting better and better and our employees utilize the app the most to have their information at their fingertips. It is difficult to break something in the software, but they offer a "sandbox" where you can test out the system or different products to test it out. They also offer a lot of workflow processes to where you set up the approvals for each item or activity that is changed on an employee profile or can set it up with no approvals and changes automatically.

Cons

We are not big fans of the Learning Management Module they offer with their system. It is a 3rd party site and doesn't incorporate well with the Core side of the system. However it does work and is an option to stay within the UltiPro system. Just takes a little adjustment to get used to and work with other parties to import content.

Reasons for Choosing UltiPro

Had all the bells and whistles we were looking for, all products in one that we needed and a good customer sales experience.

April 2019

Nicole from Stikeman Elliott

Company Size: 1,001-5,000 employees

Industry: Legal Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

1.0

Customer support

1.0

Functionality

2.0

April 2019

Terrible product

Poor experience. Implementation team isn’t great or knowledgeable about the proxy or HR processes, which means they can’t effectively help you get the most out of the tool. Once launched, you’ll encounter many issues and glitches and the service team provides slow responses and doesn’t always resolve things. Beyond that, the system is clunky to use and will likely slow down your HR processes and make it difficult to extra meaningful data from the system because reporting is not robust. Overall, very poor experience.

Pros

If you have limited budget and not many online processes in HR, on the surface, Ultimate may have a number of features that will help you transition from paper processes to online. There are many simple features for recruiting, payroll, core hr, training and more.

Cons

Seems to grow by bolt-on and acquisition, which means data sharing between modules isn’t seamless and features and functionality aren’t well built out. For example, the recruitment module is clunky and difficult to use - very outdated compared to other applicant tracking systems on the market. You would be better off using an external applicant tracking system that had better functionality, than to use Ultimate. Same thing for time and attendance - the user functionality and interface isn’t at all intuitive or friendly. That product looks and feels like it was built 20 years ago. Go with something else and don’t pay to use Ultimate, as it will slow things done for hiring managers, employees and HR. These types of problems are pervasive with the tool and, as a result, it may make sense to only use Ultimate for simple payroll processing and very basic core HR. Anything more and you’ll be overpaying for outdated software.

Response from Ultimate Software

Replied April 2019

Hi Nicole, thank you for your feedback. We're really sorry to hear you are having a less-than-stellar experience with us. We appreciate you taking the time to provide feedback and I have shared your comments with the team to help us improve. We hope you have a wonderful day.

March 2020

JAZMINE from US

Company Size: 1,001-5,000 employees

Industry: Human Resources

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2020

UltiPro has been amazing!

I really enjoy using UltiPro! It is easy to use, if I need help I get it fast, and all my information is in one place!

Pros

UltiPro makes it easy to track your employment, employee information, income, T4, and a whole lot more. This makes it easy to do most things yourself like printing your payslips, changing your address, etc. This software is secure and navigation around the site is extremely user friendly. I have never had such access to my employment records before it has been so beneficial. Another thing that has been amazing is the customer service. It is always fast and efficient.

Cons

having to put in a code every time you log in can be a little annoying but I know it is for the safety of my information. There is an option to pause the codes on the device you are using for 30 days which is helpful!

February 2020

Lee from Shaw University

Company Size: 201-500 employees

Industry: Education Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2020

Review of UltiPro HRIS

UltiPro allowed us to eliminated many tedious and time-consuming processes, streamlining them that improved efficiency - Applicant Tracking, Onboarding, and Performance Management processes have all been greatly enhanced.

Pros

The functionality of the system overall - how each module works with each other, and the fact that I can customize it to my needs myself as we change. The ease of use and training are outstanding!

Cons

Not having the ability to have multiple company codes assigned to an employee who may be paid different rates in different company codes, but it does not impact a lot of employees and there is a work-around.

Reasons for Choosing UltiPro

UltiPro provided the best product to meet our specific needs and overall best value; in addition, customer service and training are far superior to what other vendors were offering.