UltiPro Software


 

Ultimate Software’s UltiPro® is a cloud-based human capital management (HCM) solution designed to help organizations manage their HR, payroll, and talent needs. A configurable solution, UltiPro has functionality for recruiting and onboarding new hires; calculating and processing payroll; managing time and labor; developing employees through performance, succession, and compensation management; administering workplace surveys; and measuring employees’ feelings about work through sentiment analysis.

Organizations can also leverage UltiPro’s suite of embedded predictive and prescriptive analytics tools, as well as UltiPro’s business intelligence and reporting, across all of its solutions. UltiPro offers employees role-based access for completing such tasks as managing pay and benefits information, setting and tracking goals, and requesting time off; and the solution is available via employees’ computers and mobile devices. 

Ultimate manages millions of people records in the cloud, and thousands of organizations across industries, with employees located worldwide, use UltiPro for HCM.

 

UltiPro - Dashboard
 
  • UltiPro - Dashboard
    Dashboard
  • UltiPro - Requests
    Requests
  • UltiPro - Add/change compensation plan
    Add/change compensation plan
  • UltiPro - Search
    Search
  • UltiPro - Current benefits summary
    Current benefits summary
  • UltiPro - Payroll gateway
    Payroll gateway
Supported Operating System(s):
Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic)

402 Reviews of UltiPro

 

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Software Advice Reviews (370)
More Reviews (32)

Showing 1-20 of 370

Rachel from Chelsea Groton Bank
Specialty: Banking
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2017

November 2017

Easy to use platform

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Very simple set up on Ultipro. I liked that everything was in one place for each employee. Worked in sync with our time clock system - Dayforce. Ultipro made payroll a breeze.

Cons

I would have liked to see the option for employees to reset their own password. When I was using Ultipro, as the administrator, I had to constantly reset passwords for employees.

Review Source
 
 

Amanda from The Salvation Army Hawaii Kroc Center
Specialty: Non-Profit
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2017

November 2017

Great experience

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

One of the best programs we use at work! The ability to keep track of payroll and have a place for all employees to view their forms is fantastic.

Review Source
 
 

Regina from Sunshine Retirement Living
Specialty: Other
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

November 2017

November 2017

Software that makes your job harder

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

ESS is always a pro; employees like to be able to access their pay statements and the system seemed sufficient for that.

Cons

The reporting capabilities of this software are archaic. Gathering employee personal or benefit information should be as easy as a couple of clicks but in Ultipro you have to go through BI and try to figure out how to build a report. The pre-built reports never had all of the information you needed and the fact that everything downloads in PDF is terrible.

Review Source
 
 

Alhassan from Gategroup
Specialty: Transportation
Number of employees: 10,000+ employees Employees number: 10,000+ employees

October 2017

October 2017

Great mid market solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Web interface for this system cannot be beaten. It’s made to be user friendly to both HR and employees.

Cons

The lack of a true mobile app until recently has been my biggest gripe. The capabilities in mobile need to be as good as web. Mobile first as they say

Review Source
 
 

Maria from Marco
Specialty: Software / Technology
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2017

October 2017

Decent product but not overly impressed

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

We didn't have an HRIS system at all and had over 1,000 employees. Getting a system is better than nothing. We are paperless in the onboarding of new employees which has saved me a lot of tracking down of I9s like we used to have to do. The onboarding has been a great asset for new hires - they can complete all policy forms before starting as well as complete direct deposit, I9, W4 info. That has been very beneficial and new hires say that impressed them!

Cons

There are a lot of times where E-Verify doesn't work with UltiPro so I have to remember to go back when it is working to process a new hire in E-Verify. I have a hard time finding specific information in Core when looking for it. It just seems like the info can be hard to find. There are also a lot of steps to save info. You have to make sure to hit save over and over for the change to take place

Review Source
 
 

Tena from Chautauqua Institution
Specialty: Non-Profit
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2017

October 2017

UltiPro Payroll and HR System

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would recommend UltiPro to anyone. I have processed payroll for more than 35 years and they are by far the easiest and best.

Pros

I have used UltiPro since 1997 and wouldnt use any other program to process payroll. This year we added the time and attendance piece and it has changed my work world. They do what they say and go above and beyond to make my job easier.

Cons

Sometimes I get lost in their fee structure - there are so many moving parts to keep track of. But well worth every penney.

Review Source
 
 

Lillie from Aavid Thermacore
Specialty: Manufacturing
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

Human Resources Director

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I love that it is user friendly and how the product easily integrates with our benefits. I also love how easily the software helps me remain compliant with the ever changing HR laws.

Cons

I least like that we have not yet been able to integrate the system with our 401k vendor. We can provide everything regarding 401k with the system, however, we still have to create a file feed to send to our vendor.

Review Source
 
 

Jessica from Certified DEF
Specialty: Other
Number of employees: 10,000+ employees Employees number: 10,000+ employees

September 2017

September 2017

Overall Great Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I really like the fact once the candidate was offered employment, it automatically went into the on-boarding stage. Very clean automation set ups. I also like the fact that on-boarding is really simple. It's broken down as well into categories, you can break it up and have the candidate complete the first stage before an orientation, or do it all at the orientation. It's all electronic, made things very easy especially when it came to the employees signing documents.

Cons

As far as the on-boarding, at first the process was a difficult and long, but once I on-boarded 5 employees, I understood the process and it became a lot quicker.

Review Source
 
 

Prab from Episcopal Senior Communities
Specialty: Non-Profit
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

August 2017

August 2017

Ultipro

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Good solution for a large organization with ample IT and HR resources on tap

Pros

Overall the system is quite robust and able to perform all aspects of Human Resources and Payroll. The best way to benefit from the robust database is to have an in-house HRIS analyst that focus' his/her time on developing and building the system. Some modules are not user friendly nor intuitive.

Cons

Service requests are completed slowly. Fees add up quickly for service requests that require added programming. Sometimes wait over 6 weeks just to get a service/project person assigned. Variety of different groups within Ultimate focusing on different areas of the system and many times the groups don't speak or take the time to understand all sides - feels like getting the run around.

Review Source
 
 

Jennifer from Weiler Corporation
Specialty: Manufacturing
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2017

August 2017

Well Rounded System

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

I specifically work within the Recruiting and Onboarding modules. I feel the process is smooth from recruiting to onboarding making the hiring process much easier from an HR standpoint, but also for a new hire standpoint. For the most part I feel the system is easy to navigate through.

Cons

The lack of applicant tracking system. Would be nice if there were analytics related to the home/my company page so we know what employees are looking at and what may not be a popular link, etc.

Review Source
 
 

Elizabeth from Isagenix International
Specialty: Other
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

August 2017

August 2017

UltiPro

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

All encompassing HR Platform. Captures the entire employee experience from hire to onboard and performance, and finally to exit.

Cons

Not able to select components for implementation without the entire HC. IT support has been challenging in the past.

Review Source
 
 

Olivia from Net Health
Specialty: Healthcare / Medical
Number of employees: 201-500 employees Employees number: 201-500 employees

July 2017

July 2017

Works well for what it does

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

It's fairly easy to request time off, view goals, and I really appreciate the single sign on feature.

Cons

The only feature I wish they had is an on-demand PTO forecast. Previous tools I've used offer this feature and it was really helpful.

 
 

Jasmine from School District
Specialty: Education
Number of employees: 10,000+ employees Employees number: 10,000+ employees

June 2017

June 2017

Overall Okay System

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I like being able to email the candidates and the ratings based on the positions. The additional question section is also very helpful.

Cons

It is so easy to click something that you think is one things and be taken to an entirely different page. It's irritating.

 
 

Jennifer from ADS Inc
Specialty: Other
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2017

June 2017

Service is limited. Product is glitchy. Don't believe the sales pitch.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The product as pitched appears to solve all of our problems. Once you get to a senior level of management you can get support, but it is an arduous climb. Really, there are no pros.

Cons

Service is slow to respond, is often confused, and does not typically have the knowledge necessary to help solve our problems. After three years, my internal staff is far more expert on this product than UltiPro's employees. System issues pop up and half of the staff doesn't even know about them. We were sold a fully integrated cradle-to-grave product, but the modules don't interact and anything outside of payroll has very limited support.

 
 

Brittnie from RBA, Inc
Specialty: Software / Technology
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

great features

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

UltiPro is great at reporting, Payroll, and being a "one stop shop". They can work with almost any need and customize a fit for you.

Cons

They can be inflexible with some needs and they church through staff pretty quickly so the knowledge base isn't always there with newer staff.

 
 

Tyler from Yakima Valley Memorial Hospital
Specialty: Healthcare / Medical
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

June 2017

June 2017

Ultipro the best without the frills

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Has all the features we need, including recruiting, onboarding, and payroll. Having Business Intelligence for reporting is a great benefit.

Cons

Not as polished as some systems. A search feature within Business Intelligence in order to find the fields that are needed for a report would be a great upgrade.

 
 

Lorynn from Unical Aviation
Specialty: Distribution
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

May 2017

May 2017

Not all modules are created equal and customer support is only as good as your account manager

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

They have come a long way over the last 4 years but have a long way to go. They put more emphasis on selling you a system than they do on retaining clients. Beware of bait and switch promises.

Pros

A full suite of HRIS Modules
All the basic features you want to see in an HRIS system. Their report writer is good if you know cognos. Time management is very comprehensive and has a good support time.

Cons

Not all modules are created equal. There are better offerings in benefits, recruiting, talent management, succession planning, and compensation management. The quality of the support time depends on the quality of your account manager. No two are alike. At times not very helpful or familiar with their own product. Customer support may sound like they are confident in directing you with your issue but may know less than the client. Some modules do not all work using the same database and have to sync (UTM>Payroll>Payment Management). Administration of talent management is terrible. Recruiting does not have full features and is still evolving. Succession and LMS are new and not robust. Operates like a large robot company that is not able to respond to clients in a proactive way.

 
 

Rhonda from Crowe & Dunlevy
Specialty: Legal
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2017

May 2017

We are very disappointed in Ultipro product.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ultimate Software demo likes to show you the Employee's page and completed reports; if you are considering Ultipro ask to see the Administration portion of the system. Clients should have HRIS staff for Cognos report writing. We are a mid-market, less than 1,000 employees, client and get less support than enterprise clients. Ultipro's response to one of our service calls "you are mid-market and we don't support that service for mid-market".

Pros

You don't have to enter the entire last name to search for employees. The Employee Benefit Summary would be nice if it were correct.

Cons

Implementation outsourced to HRchitect with inexperienced staff handling the integration file and system set up.
Benefits Administration doesn't work properly; Ultipro is aware of it but has no plans to correct it. System set up requires a lot of time consuming data entry.
Payroll Change Reports.

 
 

Erica from YMCA
Specialty: Education
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2017

May 2017

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

The menus are very easy to use. This software is very self explanatory. Approving hours is very easy.

Cons

I dont like having to add hours twice, once in the drop down menu and once in the boxes. But it is easy to do.

 
 

Paul from FJ Management
Specialty: Retail
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

May 2017

May 2017

Company that CARES about its users!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I like that UltiPro asks for and implements features that its users ask for. They are constantly finding ways to improve the system and make it more relevant and user-friendly. Most HRIS/Payroll systems don't ask for feedback and even more rare is when they actually implement it. Our company had 3 suggestions implemented within the first year of being with them. I love UltiPro and have been a customer for over 7 years with multiple companies.

Cons

No system is perfect, but for the price and the caring that they provide it more than outweighs the minor irritations that all systems have.

 
 
 
Showing 1-20 of 32

Elle from Chicago Public Media

November 2017

November 2017

Easy to use, but could be better

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ultipro is user friendly. There are several tutorials inside the program if you need a refresher on how to use. I mostly use for time off and vacation but it inside it stores all your employee and employer information, so you can easily access it.

Cons

There are several tutorials on how to use the product which is nice, however it could be much more user friendly. The layout seems odd and not always easy to do simple tasks.

Review Source: Capterra
 

Annette from GreenSky
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

November 2017

November 2017

We have been using Ultipro software for our HRIS System serving 1,000 employees

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Access to all employees HR files

Pros

I like the various functions that Ultipro is capable of. From payroll, Time clock and time off control, keeping a database of employees positions, salaries, name, address, email address, PTO and Personal Day bank and actual time clock. There is an applicant tracking system but we don't use it at this point.

Cons

There is a lack of support from the Ultimate software team. Any requests for service take an inordinate length of time. (months). The service is then not done correctly. We had file feeds giving our 3rd party providers wrong dates of employment, number of hours worked incorrectly. So we had to manually update this provider with the correct information. This delayed our employees getting approved for Family Medical Leave Act and Short Term Disability. When contactly Ultimate, they were not accommodating in getting the file feeds corrected, even though it was their fault. The initial launch of Ultipro was rough as well. Wrong data and mistakes in the files with Ultimate Software Team unaccommodating.

Review Source: Capterra
 

Jacob from OmniTRAX

November 2017

November 2017

UltiPro has a good user experience, and a good backbone to support those users

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

- Good interface, easy to use and navigate through
- Customizable to fit the organizational structure
- Feature rich

Cons

- Workflow features are either feature-light or non-existent
- While there are customization options, there are very few you can do yourself
- Difficult to tweak UI settings, what you see is what you'll get

Review Source: Capterra
 

Lori from BlueShore Financial
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2017

November 2017

User friendly, integrated system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Many - ease of use, access to consolidated info.

Pros

integration between platforms; user friendly/intuitive; invest back in customer development through workshops, etc. Good training.

Cons

Some limitations requiring expensive custom fixes. It is not cheap, but it is also a quality product

Review Source: Capterra

  Response: Ultimate Software, Ultimate Software

Date: November 2017

November 2017

 

Hi Lori, thank you for your feedback. We're thrilled to hear you are enjoying your experience with us. I just wanted to let you know I have shared your comments with the team to help us improve. I hope you have a great day!

 

Matthew from The Salvation Army Kroc Center Hawaii

October 2017

October 2017

Love it!

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

It has put the tools and information about our people and teams right into the hands of the staff. No longer is HR the source of all the information and forms. This has been a huge freeing process. We are adding complete payroll and timekeeping features soon.

Review Source: Capterra

  Response: Ultimate Software, Ultimate Software

Date: October 2017

October 2017

 

Hi Matt, thank you for sharing your feedback. We're thrilled to hear you are enjoying your experience with us. Have a great day!

 

Chad from Instructure
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

August 2017

August 2017

Seems to work good for what our company uses it for. Easy to navigate.

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Easy to navigate, gives me the info I need. I like being able to easy see all of my HR info and update it easily.

Cons

UI seems a bit clunky and dated. It's not fancy but it gets the job done. Sometimes it takes a bit of time to load but nothing extreme.

Review Source: Capterra

  Response: Ultimate Software, Ultimate Software

Date: September 2017

September 2017

 

Hi Chad, thank you for providing us with feedback. Comments like yours help us improve, and I have shared yours with the team to help us do just that. Thank you!

 

Kacey from Instructure

August 2017

August 2017

A great tool for managing employee records

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to manager open enrollments and family status. Also seeing pay history is really easy. I also enjoy how simple it is to see current benefits.

Cons

The interface is a tad unintuitive, I had to remove a dependent and that was a very difficult process, as the UI makes it VERY hard to do it and I needed to get my admin to help with this.

Review Source: Capterra

  Response: Ultimate Software, Ultimate Software

Date: September 2017

September 2017

 

Hi Kacey, thank you for your feedback. We're happy to hear you are enjoying your overall experience with us. Have a great day!

 

Amy from Drees Homes
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

August 2017

August 2017

Time card and vacation requests user

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

I am just a basic user of the system, but I find it very easy to use. I can log my weekly hours and vacation requests with very few mouse clicks. The system also reminds me to submit my timecard - very helpful. We also use it for our tax paperwork and it works seamlessly with most tax prep software.

Cons

When entering less than a whole day of vacation / sick time request you have to go to advanced options to change the number of hours. This is not intuitive.

Review Source: GetApp

  Response: Ultimate Software, Ultimate Software

Date: October 2017

October 2017

 

Hi Amy, thank you for your feedback. We're thrilled you are enjoying your overall experience with us. Have a great day!

 

Brandon from instructure

August 2017

August 2017

I use ultipro as it is what my company selected. Up to this point I haven't had any issues

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It work, I am able to view details about those that report to me and also review my pay stubs and other tax information.

Cons

A little unintuitive. The ui can be confusing and not super user friendly. It would be nice to be able to view/compare data across pay periods more easily.

Review Source: Capterra

  Response: Ultimate Software, Ultimate Software

Date: September 2017

September 2017

 

Hi Brandon, thank you for providing us with feedback. We're happy to hear you are able to easily manage your employees with UltiPro. Have a great day!

 

Jodi from Schechter

June 2017

June 2017

Functionality very limited with payroll w/ regards to vacation accrual, PTO adj after the fact etc.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Mutitude of functions. Probably great for companies that are very large, our company however is quite small, so many of the bells and whistles are lost on us. Our parent company uses it, therefore we have to use it.

Cons

We do not use the accrual system the way ULTIPRO has it set up. Therefore I need to track vacation and sick time separately to keep track of balances.

Review Source: Capterra

  Response: Ultimate Software, Ultimate Software

Date: September 2017

September 2017

 

Hi Jodi, thank you for providing us with feedback. Comments like yours help us improve and I have shared yours with the team to do just that. Have a great day!

 

Tom from Sony Music
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

June 2017

June 2017

very intuitive Timesheet application

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Very easy application to navigate through, time sheet as well as time off info very accurate and up to date

Cons

Nothing bad to say about the application, could use some additional links to company sponsored websites.

Review Source: Capterra

  Response: Ultimate Software, Ultimate Software

Date: September 2017

September 2017

 

Hi Tom, thank you for providing us with feedback. We're thrilled to hear you are enjoying your overall experience with us. Have a great day.

 

Nithin from Antal International Network

June 2017

June 2017

Use this software regularly as an HR professional

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Saved a lot of time

Pros

Has all the features we need, including recruiting, onboarding, and payroll. It made my job easier and the tools are exceptional.

Cons

System set up requires a lot of time consuming data entry. Also, in the recruiting module, I would prefer to have the option to select multiple resumes and forward them all at once to the hiring manager through email rather than individually each time.

Review Source: Capterra

  Response: Ultimate Software, Ultimate Software

Date: June 2017

June 2017

 

Thank you for sharing your experience with us. Have a great day!

 

Matt from Cenduit

June 2017

June 2017

Great system for payroll data and leave management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use when viewing payroll, personal data, and company goals/performance management. Easy software/website to navigate.

Cons

Time sheet data does not appear to be entered into Ultipro, it simply displays the data from another system. Sometimes difficult to navigate Goals portion of the software/website.

Review Source: Capterra

  Response: Ultimate Software, Ultimate Software

Date: June 2017

June 2017

 

Hi Matt, thank you for sharing your experience. Your feedback is important to us. I just wanted to let you know I shared your feedback with the team to help us continuously improve. Have a great day. Thank you.

 

Kevin from Air Methods
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

May 2017

May 2017

UltiPro is simple to use and features engage employees

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

UltiPro's core system is easy to set up and process benefits, payroll and HR transactions. The new modules for Recruitment, Onboarding, Perceptions and Learning have a look a feel that really engage your employees. Employee self service gives the power to employees and manager self service empowers your leadership teams.

Cons

The ability to import into the business rules can be frustrating at times, however Ultimate is working on building more importing capabilities.

Review Source: GetApp

  Response: Ultimate Software, Ultimate Software

Date: June 2017

June 2017

 

HI Kevin, thank you for sharing your experience with us. We're happy to hear your organization sees us as a valuable asset. Have a great day!

 

Ashley from SurveyMonkey
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

April 2017

April 2017

Limited Customer Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Unfortunately the customer support is the largest roadblock to progressing company processes and system setup. It is nearly impossible to receive a response in a timely manner. We consistently need to escalate unresolved cases to our account manager. When we do receive an answer it is usually very short with little context as to why or how the system operates. The features we request are often quickly dismissed and the projects we ask for assistance on are often an additional cost of service. The tool is over complicated requiring multiple clicks (limited automation). Onboarding and Ulti HR Core do not integrate and require multiple steps for setup when hiring new employees. Many of the solutions do not meet global requirements.

Review Source: Capterra

  Response: Ultimate Software, Ultimate Software

Date: April 2017

April 2017

 

Hi Ashley, thank you for providing us with feedback. I'm really sorry to hear that you are not enjoying your experience with us. I would love to assist you in any way I can. I'm wondering if we could reconfigure your system, set you up with some training, or see if there's a bug preventing you from having a great experience? If you're interesting in working with me to find some solutions, please either reply here or email me at micole_kaye@ultimatesoftware.com. (Email will be fastest.) Again, we're really sorry to hear about your experience and hope to hear from you soon. Have a great day.

Thank you,

Micole Kaye, Ultimate Software

 

Janice from Woodforest National Bank
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

April 2017

April 2017

Ultipro Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Found the HRIS data entry and reporting to be very easy to learn and to use, compared to my last HRIS system. Truly a great system.

Review Source: Capterra

  Response: Ultimate Software, Ultimate Software

Date: April 2017

April 2017

 

HI Janice, Thank you for providing us with feedback and for the kind words. Have a great day!

Thank you,

Micole Kaye, Ultimate Software

 

Travis from PureCars
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

Best HR solution I have used

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Having used several competitors in this space, Ultipro provided a clear advantage in terms of simplicity, functionality & overall value. I (hopefully) will never have to use another.

Pros

elegant design; tasks are easy to complete and due to minimal unnecessary steps. Customer service to this point has been impeccable, especially for such a big player in the space

Cons

same complaint I have with all solutions of this kind: too many unnecessary steps. Ultipro (like all others) could be simplified and streamlined.

Advice to Others

Nothing that does not apply to other HR solutions: continue to streamline. Other than that, keep doing what you are doing (and don't raise your prices)

Review Source: Capterra

  Response: Ultimate Software, Ultimate Software

Date: April 2017

April 2017

 

Hi Travis, Thank you for providing us with feedback. We're happy to hear you are enjoying your experience with us. We appreciate the kind words you shared. Have a great day!

Thank you,

Micole Kaye, Ultimate Software

 

Carla from Cellular Sales

February 2017

February 2017

Looking for the ultimate software?

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

From time cards to annual reviews, this system is easy to use and very effective! The ease of use and reporting capabilities make it unsurpassed in the industry.

Review Source: Capterra

  Response: Ultimate Software, Ultimate Software

Date: April 2017

April 2017

 

Hi Carla, Thank you for providing us with feedback. We're happy to hear you are enjoying your experience with us. Have a great day!

Thank you,

Micole Kaye, Ultimate Software

 

Jaqui from Cumberland Farms, Inc.
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

February 2017

February 2017

Easiest HR system EVER

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I can't say enough good things about Ultipro. This system is by far the easiest HR system I have ever used. As an end user - I find it EXTREMELY helpful to have the ability to log into 1 site for all my HR related needs. From obtaining yearly W-2s, viewing weekly pay stubs., or updating direct deposit or benefit options is user friendly and not much training required at all.

Pros

The ability to add many different HR items on 1 site.

Cons

Sometimes the software runs a little slow but it usually doesn't last long.

Advice to Others

I would keep doing what they are doing! Great product thanks!

Review Source: Capterra

  Response: Ultimate Software, Ultimate Software

Date: April 2017

April 2017

 

Hi Jaqui, thank you for providing us with feedback. We're thrilled to hear you are enjoying your experience with us. Have a great day!

Thank you,

Micole Kaye, Ultimate Software

 

Bridgette from Lutheran Social Services of WI & Upper MI

February 2017

February 2017

Ultipro Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have been using Ultipro for two and a half years. The system will be upgrading this year. To be honest, Ultipro is not my favorite ATS I've ever used. I prefer Taleo over Ultipro. It is not easy to navigate from a recruiter or hiring manager stand point. Just not a user friendly system. Hopefully, the upgrade will improve some features.

Review Source: Capterra

  Response: Ultimate Software, Ultimate Software

Date: February 2017

February 2017

 

Hi Bridgette, thank you for providing us with your feedback. We find customer feedback very valuable and use comments like this to improve. We are very sorry to hear you have had a less than stellar experience with us. I just wanted to let you know that I shared your comments internally so our team can improve your experience with us in the future. Thank you very much and have a great day.

Micole Kaye, Ultimate Software