Ultimate Software’s UltiPro® is a cloud-based human capital management (HCM) solution designed to help organizations manage their HR, payroll, and talent needs. A configurable solution, UltiPro has functionality for recruiting and onboarding new hires; calculating and processing payroll; managing time and labor; developing employees through performance, succession, and compensation management; administering workplace surveys; and measuring employees’ feelings about work through sentiment analysis.

Organizations can also leverage UltiPro’s suite of embedded predictive and prescriptive analytics tools, as well as UltiPro’s business intelligence and reporting, across all of its solutions. UltiPro offers employees role-based access for completing such tasks as managing pay and benefits information, setting and tracking goals, and requesting time off; and the solution is available via employees’ computers and mobile devices. 

Ultimate manages millions of people records in the cloud, and thousands of organizations across industries, with employees located worldwide, use UltiPro for HCM.



659 Reviews of UltiPro

Overall rating

4.0 / 5 stars

Showing 1 - 20 of 659 reviews

December 2018

Brian from Law

Company Size: 201-500 employees

Review Source


Ease-of-use

1 of 5

Functionality

2 of 5

December 2018

If you are considering transitioning to UltiPro, be extremely cautious.

Pros

Please ignore the "Pros" and "Cons" headers. This review was written as a whole. My company transferred from PayChex to UltiPro in mid-2018. To be fair to UltiPro, the undersigned was not present for any kind of sales pitch, and is not familiar with any of the promises that were made by the UltiPro reps to our company executives. The decision to make the transition was executed without the knowledge or input of the undersigned, who handles approximately 220 employees in a fast-paced, 24-hours-a-day, 7-days-a-week, high-turnover retail operation. Most of our employees are hourly entry-level retail staff.

The transition was extremely painful, and we received very poor support from the UltiPro transition team, all the while trying to run the regular, already-demanding day-to-day business of our 24/7 organization. Their “support” consisted of providing us with a number of empty spreadsheets, and expecting us to extract an excruciating amount of employee data from PayChex and enter it into their spreadsheet in their alien format.

Again, the undersigned was not present for any sales pitch. I would strongly advise any company considering a transition of this kind to insist that UltiPro shoulder the burden of the transition i.e. give them full and complete access to any information retained by your previous payroll/HR provider, and insist that they and their team transfer the data. Confidentiality of information, while always a concern, should not be an issue – UltiPro is going to have the same information retained by your current payroll provider regardless of who transfers the data.

Even in a perfect world, where UltiPro shouldered the burden as described above, some additional work is bound to fall upon your shoulders. In my case, a perfect example was the implementation of a more automated paid-time-off (PTO) accrual system and accompanying PTO request/tracking system. Our company had always done this manually, meaning that the undersigned would have to calculate each qualifying employee’s vacation and/or sick leave time and submit it to UltiPro.

Calculation and submission of this information to UltiPro through their spreadsheet was a considerable but gladly-accepted chore, given the expected benefit of an automated PTO system. A spreadsheet was completed and submitted to UltiPro for implementation into their system. Several months later, while preparing to go “live”, UltiPro informed the undersigned that they would need updated PTO totals. I always love to spend hour upon hour repeating tedious, mind-numbing work. But we’re not done yet:

After going live & receiving numerous calls from frustrated employees complaining that they were receiving errors whenever they attempted to request vacation time, the undersigned discovered that most of the PTO balances submitted to the UltiPro transition team in the spreadsheets had not accurately transferred into the UltiPro “TIME” module. Almost all of my employees had a balance of zero. The UltiPro transition team’s assurance that they would manually compare the spreadsheet with the balances and make the appropriate corrections went unfulfilled, whether due to technical or human error, and one of the undersigned’s co-workers was tasked with checking each of the balances one-by-one.

Cons

Another major disappointment with UltiPro is the number of different modules. There is the UltiPro CORE module. There is the UltiPro TIME module. There is the UltiPro TIME OFF AND ALLOWANCE module. There is the UltiPro BUSINESS INTELLIGENCE Module. There is the UltiPro CUSTOMER SUCCESS PORTAL, which not only requires a separate login and password, but UltiPro recommends you use the Internet Explorer browser when utilizing it, while recommending the Google Chrome browser for the others. The separate modules leave plenty to be desired in the transfer of information between them i.e. a change to any one piece of employee data may be require multiple entries – one for each module. Multiple modules also mean multiple different departments you may need to contact if you have an urgent issue you need resolved. If you are hoping (as I was) that UltiPro would mean only one phone number or one representative that could handle any of your customer service issues, forget it.

Another major disappointment: with the transition from PayChex to UltiPro, we went from having a payroll processing deadline of 4pm for next-day delivery to a payroll processing deadline of 12pm for second-day delivery of hard-copy paychecks. To be fair, every time the undersigned has failed to meet this infeasible deadline (to wit: every single payroll), UltiPro has been able to get the checks to us on the 2nd day following completion. But if a holiday falls between completion of your payroll and your company payday, your employees will not see their hard-copy paychecks until the 3rd day following completion.

Another: their inability to customize the interface for our company’s needs vs. the needs of all their other clients. Example: while entering newly-hired employee data into their system, there are (as would be reasonably expected) a multitude of data fields to complete: i.e. name, SSN, address, hourly rate, etc. etc. One of the necessary fields UltiPro requires for every employee is TIME ZONE. Our company only operates in the U.S. central time zone. Can the system be set up so that this field automatically defaults to U.S. Central Standard Time? Nope. Why not? Because other UltiPro clients operate in other time zones, or in multiple time zones. Repeat this “because our other clients…” answer for a substantial number of other required data fields. It’s simply more chances for things to be entered incorrectly; more invitations for other complications and issues.

Another: as issues, difficulties or complications arise, UltiPro expects you reduce the problem you are having to writing for entry into their separate CUSTOMER SUCCESS PORTAL, where you receive a claim number, and hopefully a response of some kind within 24 hours. Describing an issue in writing is often challenging & time-consuming, depending upon the complexity of the issue, even for someone with exceptional writing skills. If you’re lucky, your problem might have an easy solution. If not, you might engage in a friendly little game of phone tag over the course of the next few days. I’m sure UltiPro loves this complaint system, as it most likely serves to discourage complaints or service requests from being made at all. To be fair, there is an UltiPro Rapid Response phone number, but they ask that you use this line only for urgent matters affecting a payroll with a payday within 72 hours of your call.

I have yet to experience the standard end-of-year duties and chores with our new UltiPro system. I’m sure it will be an absolute delight, all things considered. I’m afraid. Very afraid. Please keep me in your thoughts and prayers, and if you are considering making this transition, BE EXTREMELY CAREFUL.

December 2018

Travis from University of Washington

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Appreciable comprehensive product with amazing functionality

Overall it is really a wonderful product that provides us an excellent opportunity of viewing the whole HR information in one location. I love all the uncountable excellent services that Ultipro offers us.

Pros

I personally prefer excellent HR site of this product. I like the fast Payroll processing of UltiPro. Its ease of use is another interesting feature. It provides easy ways of navigating. It let us quickly log in or out. It can be easily accessible. In order to have quick information, I found its mobile application a great blessing indeed. Paying history and many other things can be easily viewed with the help of it.

Cons

As far as I am concerned with this software, I have not found any negative side of this superb website. I never face any hindrance while using it. One thing I want to suggest here is that its team should add more features in its mobile app similar to PC software.

December 2018

Mazen from Saudi Naval Support Co.

Company Size: 501-1,000 employees

Review Source


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Control of your business and staff in your hand

Pros

Powerful software offering variety of features and task to provide maximum control of your staff needs, activity and keeping a high scale of connectivity.

Cons

Solution cover all your business needs but could benefit form additional features to allow more access and management.

December 2018

Phil from Doyle & Ogden Insurance Advisors

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

4 of 5

December 2018

Ultipro vs HRConnection

Pros

Seems very easy to,use but has limitations

Cons

The inability for EDI feeds to insurance carriers. Plus no employee data worthwhile to save

December 2018

Mary from Coastal Carolina Community College

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

4 of 5

December 2018

First Time Employee User

Even with a few minor glitches from time to time, my experience was a good and I would use the software again.

Pros

Fairly self explanatory and easy to use. Great at compiling employees into list to approve the hours. Appreciated the overall was of use

Cons

When entering hours worked it can get a bit confusing because sometimes the totals did not add up correctly or at least look like they were correct. Also, one would definitely need to have training on the software before jumping in. On screen tutorial guides would be helpful.

December 2018

Connie from The Salvation Army

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

December 2018

Great resource

My overall experience with Ultipro has been wonderful. I can't say enough great things about it. As an employee of a late corporation, to be about to make changes myself without having to always make a stop at HR is very handy.

Pros

I enjoy being able to access my employee information whenever I need to. I enjoy how user friendly it is and how they ask you to change passwords often to protect your information.

Cons

There is t anything I dislike about his software.

December 2018

Heather from Education Management

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

December 2018

Ulti great

Pros

The ability to do so many things in one place makes keeping track of hours and w2s a breeze.

Cons

Having to log in twice in order to get to the desktop version with more options

December 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

3 of 5

Functionality

3 of 5

December 2018

Ultipro

Pros

Able to review timesheets before submitting

Cons

None at this time. Only uses it for clocking in and out of work

December 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

December 2018

It Works Wonders

Pros

This program allows for maximum utilization for our entire company. From clocking in to choosing you benefits for the year! I love it.

Cons

No cons for UltiPro. This system is the best thus far that I have used.

December 2018

Brad from Computer Services, Inc.

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

3 of 5

Functionality

5 of 5

December 2018

A great system to use, although it could be more user friendly.

My company uses this software to keep track of all our HR needs. I'm an employee who uses this software to find what I need. I would reccomend this software to anyone looking for a good HR management solution for their company.

Pros

All the information I need is at the tip of my fingers. I can access my paycheck and W-2s going back for years. I can see the info regarding my health insurance, life insurance, including my dependants. I also change all the info through this website. It's all in one place! Best of all, I can access it from anywhere, not just on my company's intranet.

Cons

It's not alwasy intuitive. Some info can be hard to find, and the labels on the links are not always 100% clear.

December 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

December 2018

Great employee management software

It's great. Any time o need to view my pay stubs (or print them) check to see how many hours of time off I have or schedule time off it's quick and easy.

Pros

With this software employees can review all of their information that they could need. From job description, to benefits, to their pay history and current pay stubs.

Cons

It does take a while to get the hang of navigating through everything. But once you get the hang of it it's easy. Also having to log in, receive a verification text call or email from everyday to every 7 days gets annoying, but it's understanding given all of the personal information contained within.

November 2018

Hannah from Flaming's

Company Size: 51-200 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Easy to use

Pros

Very user-friendly, access to everything we need to know about the company and what's going on. Easy access to paycheck stubs and W-2s

Cons

Could be larger fonts on the website to make it easier to make selections. The font comes out very small on mobile devices.

November 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

November 2018

Ultipro Makes it Easier to Work

Pros

I use Ultipro for work. I input my hours, request vacation time, look at my paycheck, and check for job openings. It's also where my work stores our documents, such as employee handbooks and calendars. One of my favorite functions is the organizational chart, it's handy, in a big organization, to know who reports to whom. It's also helpful if I forget a new employee's name.

Cons

I wish my employers took more advantage of some of Ultipro's features, such as the goals, personal development, and talent sections.

November 2018

Shannon from Flatiron Health

Company Size: 501-1,000 employees

Review Source: GetApp


Ease-of-use

5 of 5

Functionality

5 of 5

November 2018

My favorite software for this to-date

Pros

I've used a variety of different softwares for this at other companies, and Ulti Pro is just the best hands down. It's simple, has a great interface, and is easy for anyone - especially new - to understand it.

Cons

Only qualm is that the "myself" button looks like text and not a clickable button. That's the only con I can think of!

November 2018

Sydny from Mead Public Library

Company Size: 11-50 employees

Review Source


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

November 2018

Easy to navigate

Pros

I did not use this for very long, however I had a very smooth time using it while I did. It seems well set up and laid out.

Cons

I have no cons, as I said I didn't use it for very long. I probably would have more input if I had utilized it more.

November 2018

Jessie from Life.Church

Company Size: 501-1,000 employees

Review Source


Ease-of-use

5 of 5

Functionality

3 of 5

November 2018

Gets the job done

Pros

This software streamlines the process for the end-user quite a bit. It allows you to log hours, request time off, all within 2 or 3 clicks.

Cons

It's not a very aesthetically pleasing program but it gets the job done for logging hours. I wish there were a way to customize the home screen for users.

November 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

4 of 5

November 2018

HRM Solution that's easy to use

Pros

We use this HRM solution for 1300 employees at our company and it provides an all in one solution for our HR needs. I like the reporting options as well as the ability to upload performance documentation. We leverage tax document and direct deposit form updates as well as the ability to allow all employees to track their paid time off. Ultimate Software is a great company with a great application in Ultipro. Highly recommended!!

Cons

Wish it had a two way performance development tracker. Other wise very few cons to Ultipro

November 2018

Tonya from Holiday Inn Express

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

4 of 5

November 2018

Payroll made easy

Simple way to keep all your payroll in one spot!

Pros

I love that my employees can keep track of their hours and benefits online! It makes life easier for them and me

Cons

I dont like that you have to disable pop up blockers in order to get to your hours. I always have employees who cant get into time and attendance because they have their pop up blocker on.

November 2018

James from Chemcial and Pharmaceutical Solutions, Inc.

Company Size: 2-10 employees

Review Source


Ease-of-use

3 of 5

Functionality

4 of 5

November 2018

Need to get the right UltiPro version

Pros

Once you get the hang of it is pretty easy to use. It gives you all of the payroll information that you need.

Cons

Several versions and little frustrating inthe beginning. It should be a little more user friendly and the menus could be easier to follow for people with bsic understanding

November 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

November 2018

Simple and Easy

Ultipro has worked very well with managing time from both desktop and mobile devices and provides many options to work with. It is a good fit for someone who does not want to spend too much time setting up a time/payment program and would like a lot of options already loaded. Using Ultipro has made time and pay management easy and understandable for me.

Pros

The visual layout of Ultipro makes managing time, payments, and benefits simple and easy to understand. The layout menu that shows all your options is an additional reminder to pay attention to important dates and to keep track of hours logged. I receive emails from Ultipro about managing time and paydates which I find extremely useful. Complicated documents are easy to pull up - I never feel like I'm forgetting to do something important with Ultipro.

Cons

Although Ultipro provides many options for managing time, pay, and career goals, it's hard to work outside the guidelines put down for it. This has only come up a few times, when I've wanted to request unpaid time off but the layout only suggests that I can take paid time off. However, Ultipro provides so many options that this is not a common problem.