UrbanBound Software

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Find out more:

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About UrbanBound

UrbanBound is a cloud-based employee relocation and recruitment management solution, which helps organizations of all sizes streamline processes, policies and programs. It enables professionals to track and optimize relocation benefits and handle employees’ concerns and issues. Employees can use shared timeline functionality to monitor the progress of tasks across required dates. Payroll specialists can manage expense reimbursements, collect receipts and issue checks. Using the built-in reporting tool, supervisors can track budget, expenditure, relocation progress and more. Candidates can also use the customized portal that helps track dates and documents. UrbanBound helps enhance candidate conversion by depicting and advertising the workplace location by providing ...

UrbanBound Pricing

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UrbanBound User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

5

Value for money

4.5

Customer support

5

Functionality

4.5

Showing 1 - 5 of 11 reviews

User Profile

Tom

Verified reviewer

Company size: 51-200 employees

Industry: Financial Services

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

May 2019

First class everything

This is where I could likely fill an entire web page with praise: service. The service level I get as a customer of Urban Bound is second to none compared to all my other vendors. There are at least 3 other vendors I spend 5x the money with annually that don't give me 1/10th of the customer service levels I get with Urban bound. Simply the best.

Pros

The platform is easy to use for both companies and new hires/employees who are relocating.

Cons

It's hard to come up with anything I don't like/love about Urban Bound.

Alex

Company size: 5,001-10,000 employees

Industry: Computer Software

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Functionality

out of 5

May 2019

Exceptional customer support and professionalism

Urbanbound is very user friendly and as a tech company working with them has been an easy transition as they are a match with Indeed's culture! The portal is easy to use and has been perfect for the flexible relocation program that Indeed offers.

Pros

The team that is behind the software is great! They are very professional and dedicated. They are also open to the needs of their clients and then make changes to improve. Love working with them!

Cons

The fact that it is software based makes it limited to the specifications, meaning any changes cannot be made immediately and require software changes that may take months to modify. With this being said, the changes I required were immediately addressed and a plan was crafted to make the changes.

Anonymous

Company size: 5,001-10,000 employees

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

May 2019

A Truly Unique Product

My experience is that they are excited about what they do, they listen and they are passionate about making their offerings better. I find them to be excellent partners.

Pros

This software has been a game changer for our program. We are able to offer a lump sum; core benefits such a housing and travel as well as a flexible managed lump sum option. UB has built technology that offers a way to clearly estimate costs and keep our Finance team and businesses happy while offering exceptional flexibility to our relocating employees and new hires. We also use this for our new college grad/lump sum only population. In the past, this group would get a small lump sum and travel costs with no support. For a small investment, this population now gets relocation support and advice on how to best utilize their lump sum as well as having access to a solid bank of service providers in the UB network. UB has a product that conforms to all levels of employees with different communication preferences. One employee may want only to use the software, others may want to communicate with a relo consultant, it is not a one-size fits all product.

Cons

Initially, there was functionality that we wish UB had. They worked with us to understand not only our program needs but how the functionality would benefit other clients and have since added what was requested.

Reasons for choosing UrbanBound

Overall cost containment. Employee flexibility (this equals very high customer satisfaction. Their leadership team. Philosophical and cultural alignment with our company.

Anonymous

Company size: 1,001-5,000 employees

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

May 2019

Excellent Customer Service

Pros

Using UrbanBound is nearly effortless from the administration perspective. The customer service provided by everyone involved with our account has been responsive and a true champion of policy. In addition to the great service, they also provide frequent updates on how the program is performing, provide recommendations, and execute on behalf of the company. I have dozens of amazing things to say about using UrbanBound for our relocation services!

Cons

One negative is the reporting capabilities. However, anything I can't acquire myself has been provided by the account rep with crazy fast turnaround.

Alison

Company size: 10,000+ employees

Industry: Farming

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

May 2019

UrbanBound Review

The team is professional, flexible and easy to work with. Their response time is great.

Pros

Candidate can go in self-service and get the assistance they need to help in their relocation.

Cons

It works very well for its intended purpose. No issues.

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