What is Virtual Benefits Administrator?

Virtual Benefits Administrator is a cloud-based claims processing solution that helps organizations of all sizes manage various types of health care benefits. Its claims management platform allows users to handle a variety of claims including medical, disability, vision, COBRA, dental, FLEX and life insurance.

Primary features of Virtual Benefits Administrator include configurable dashboards, accounting, fee scheduling, reinsurance, customer services, billing and commission management, provider database and administration. Its authorization module enables users to automate the processing and adjudication of application via custom algorithms. Additionally, it allows managing application status through configurable approvals, pends and denials with reason codes...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

7 Reviews of Virtual Benefits Administrator

Average User Ratings

Overall

5.00 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(7)

7

4 stars

(0)

0

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 7 of 7 results

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October 2020

Christopher from BCS Financial Corporation

Verified Reviewer

Company Size: 51-200 employees

Industry: Insurance

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2020

Configurability + Ease of Use + Features = Great Policy Service Solution

We've had a really positive experience with VBA, at all levels of the company. They are always willing to work with us on different projects or initiatives we are looking to undertake. They are a true partner.

Pros

The ease of use combined with user configurability is really what drove us to select VBA. Configurability really helps us from a reporting standpoint by ensuring we're collecting the data we need for performing on-going analytics.

Cons

While it is easy to set up templates of plan information, some of the steps can be monotonous at times. However, the system makes it easy to copy plans to new groups and edit as needed.

Reasons for Choosing Virtual Benefits Administrator

Really came down to the configurability, ease of use and the relationship/connection we developed with the VBA team.

March 2020

Ingrid from Compañia Anonima de Seguros La Occidental

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Insurance

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2020

Great provider database

I can check providers coverage in order to tell our customers which doctor can cover their specific needs at the moment.

Pros

I check providers in this useful database in order to remit patients to doctors within our coverage system.

Cons

I have to say that it is 2020 so this software looks and feels VERY old and wonky. I'm not saying it is bad, but it is due for a revamp.

December 2017

randy from Walmart

Company Size: 2-10 employees

Industry: Retail

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2017

WITH FLEXIBILITY, FUNCTIONALITY & EXCEPTIONAL TECHNOLOGY

My overall reaction of the software is really amazing. My business blooms and many of my customers become more satisfied with our services. Every member in our insurance company is accommodated patiently. This software is the best software I ever had.

Pros

Virtual Benefits Administrator is lowly priced. This makes it the best solution for small and starting businesses. The software is widely used because of its high efficiency. It is cloud-based. Virtual Benefits Administrator integrates very well. The good thing about this software is that you can use it from any place. This makes it easy for the managing of your business. Virtual Benefits Administrator helps save time while maximizing profits. This software automates almost all the processes. You will have an easy time working as paperwork is greatly done away with. It is secure. You can always be sure of total security while using this software. The software stores large amounts of data for a long time. Only the authorized can access information. Customer support service is available to help users with arising questions.

Cons

I think every software has always its negative side. The only negative side of using it is that it did really cost high. If you are a first timer in using this kind of software the usage would be so much easier and if you are not tutorials must be done to prevent any loss of data. The support team is one of the best since they response to every request I have made.

October 2020

Richard from Preferred Health Plan of the Carolinas

Company Size: 2-10 employees

Industry: Insurance

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2020

VBA Software - Decision to Purchase

Five years ago I gave my staff 3 claims software vendors to review for purchase. They spent months in evaluating and decided on VBA Software. It was the best decision we have made as a company.

Pros

The staff at VBA are the best to work with and provide great customer service. Their response time is excellent. For our staff the ease of EDI and Cloud based system is great.

Cons

Not really sure if we have experience any real problems with the VBA System.

November 2018

Anonymous

Verified Reviewer

Time Used: More than 2 years

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2018

VBA is Excellent for any company

Pros

Easy to learn: Is a really easy programing language. Have some similarities to VB.Net Easy to use: Is very user friendly. Free: no additional cost because it is added to Excel.

Cons

If someone has never learn or seeing a programing language it may be a bit tricky to learn. but overall is easy

October 2020

Cynthia from HealthFirst TPA

Company Size: 10,000+ employees

Industry: Insurance

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

October 2020

VBA is a great partner

The entire VBA team, beginning with vetting numerous systems as well as through implementation, has been great to work with! We are excited to continue with all our clients on VBA, VBA Gateway, and VBA Analytics.

Pros

Our team was focused on the flexibility and customization of the system since we are a boutique TPA specializing in customization for our clients.

Cons

We are just moving our clients list to the VBA platform, VBA Gateway, and VBA analytics which means currently, we can't answer on what we like least so far.

July 2015

Michelle from JP Farley Corporation

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

July 2015

This software has changed the way we do business.

Virtual Benefits Administrator has changed the way we do business. It has allowed us to automate the vast majority of our processes. It has also enabled us to take advantage of new business opportunities that we would not have been able to administer without the flexibility of this system.